Global Event Marketing - Operations Support Lead Analyst (Hybrid)

📌 Core Information

🔹 Job Title: Global Event Marketing - Operations Support Lead Analyst (Hybrid)

🔹 Company: Citi

🔹 Location: Miami, Florida, United States

🔹 Job Type: Full-time

🔹 Category: Operations - Core

🔹 Date Posted: May 9, 2025

🔹 Experience Level: 5-8 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Providing strategic and operational support to the Head of Global Event Marketing – Americas
• Managing and creating GEM Americas deliverables
• Overseeing key GEM initiatives and ensuring data consistency
• Developing and coordinating presentations for internal clients and senior management
• Spearheading ad hoc projects related to governance, budget, productivity, reporting, communications, HR, risk, and control

ASSUMPTION: This role requires a high degree of flexibility due to its dynamic nature and scope of operations across different regional time zones.

📋 Key Responsibilities

✅ Manage and create GEM Americas deliverables such as goals, accomplishments, and strategic deliverables to align with Citi and ESPA/CCS goals.

✅ Oversee and centrally track progress on key GEM initiatives such as sustainability, intranet copy, employee and non-employee trainings to ensure data consistency.

✅ Develop and coordinate presentations of key initiatives and other management communications, including materials used to present information to internal clients, C-suite executives, senior managements, and or Citi business partners.

✅ Manage GEM cluster team routines including preparing agenda and content for regular management meetings and deliverables to provide structure and address accountability.

✅ Spearhead ad hoc projects to support the GEM Americas head related to governance, budget/expenses, productivity, reporting, communications, HR, risk and control, etc.

✅ Contribute to regular updates, information, execution status, and deliverables for short, mid, and long-term goals.

✅ Ensure effective communication of all activities through weekly highlights and senior leadership team meetings to bring consistency and standardization across the larger team.

✅ Oversee department’s communication templates and strategy to ensure it’s standardized, consistent, and aligned with Citi’s Brand Central guidelines.

ASSUMPTION: The role requires an experienced, clear thinking, innovative, and self-motivated organized individual who can deliver high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and support remote teams and/or functions is crucial to the role’s success.

🎯 Required Qualifications

Education: Bachelors/University degree or equivalent experience

Experience: 5-8 years of experience in Event Marketing or Hospitality Industry, ideally within the financial/corporate industry.

Required Skills:

• Excellent time management skills to handle projects that have long and short lead times.
• Excellent relationship management skills with proven success in being people-focused.
• Excellent communication skills and broad knowledge of financial services products and environment.
• Collaborative work style with the ability to effectively interact with partners across organizational boundaries, hierarchies, and geographies.
• Fluent in English and Spanish

Preferred Skills:

• Experience with event management software and tools.
• Knowledge of Citi’s products and services.

ASSUMPTION: While not explicitly stated, experience in event marketing or a related field is crucial for this role. Familiarity with financial services products and the ability to manage multiple priorities in a fast-paced environment are also essential.

💰 Compensation & Benefits

Salary Range: $96,400.00 - $144,600.00 (Primary Location Full-Time Salary Range)

Benefits:

• Medical, Dental & Vision Coverage
• 401(k)
• Life, Accident, and Disability Insurance
• Wellness Programs
• Paid Time Off (vacation, sick leave, and paid holidays)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is for the primary location and may vary based on the employee's location and experience. The benefits listed are subject to change and may vary based on the employee's location and eligibility.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: 10,001+ employees (Global bank with a presence in over 100 countries)

Founded: 1812 (Over 200 years of experience helping clients meet the world’s toughest challenges and embrace its greatest opportunities)

Company Description:

• Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
• Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.
• We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

Company Specialties:

• Banking
• Commercial Banking
• Investment Banking
• Wealth Management
• Credit Cards
• Capital Markets
• Equity and Fixed Income Research
• Consumer Lending
• Cash Management
• Transaction Services

Company Website: http://www.citigroup.com

ASSUMPTION: Citi is a large, global financial institution with a wide range of products and services. This role is part of the Colleague and Client Services (CCS) team, which strategically delivers services and experiences that enhance how clients, colleagues, and alumni perceive Citi.

📊 Role Analysis

Career Level: Mid-level to senior role within the Operations - Core job family

Reporting Structure: Reports directly to the Head of Global Event Marketing – Americas

Work Arrangement: Hybrid (Requires a high degree of flexibility due to the dynamic nature of the role and its scope of operations across different regional time zones)

Growth Opportunities:

• Potential growth opportunities within the Global Event Marketing team or broader Colleague and Client Services organization.
• Possibility of taking on more responsibilities and leading projects as experience and skills develop.

ASSUMPTION: This role offers opportunities for growth and development within a large, global organization. The specific growth opportunities will depend on the individual's performance, the organization's needs, and market conditions.

🌍 Location & Work Environment

Office Type: Hybrid (Combination of on-site and remote work)

Office Location(s): Miami, Florida, United States

Geographic Context:

• Miami is a vibrant, multicultural city with a cost of living that is generally lower than other major U.S. cities.
• The city offers a wide range of cultural attractions, entertainment, and outdoor activities.
• Miami has a subtropical climate with mild winters and hot, humid summers.

Work Schedule: Full-time (40 hours per week) with a flexible schedule to accommodate different time zones and project demands

ASSUMPTION: The hybrid work arrangement allows for flexibility in managing work-life balance while also facilitating collaboration and communication with the global team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager or HR representative
• In-depth behavioral and technical interviews with team members
• Final interview with the Head of Global Event Marketing – Americas
• Background check and onboarding

Key Assessment Areas:

• Problem-solving skills and ability to manage multiple priorities
• Communication and presentation skills
• Cultural fit and alignment with Citi's values
• Technical skills related to event marketing, project management, and data analysis

Application Tips:

• Highlight relevant experience in event marketing or a related field.
• Demonstrate strong communication and presentation skills in your resume and cover letter.
• Showcase your ability to manage multiple priorities and work in a fast-paced environment.
• Tailor your application to emphasize your fit with Citi's culture and the specific requirements of this role.

ATS Keywords: Event Marketing, Operations Support, Global Event Marketing, Americas, Hybrid, Citi, Colleague and Client Services, CCS, Financial Services, Project Management, Communication, Relationship Management, Time Management, Governance, Risk Management, Stakeholder Engagement, Data Consistency, Training Coordination, Budget Management, Sustainability, Collaboration, Presentation Development, Strategic Initiatives, Employee Engagement

ASSUMPTION: Citi uses Applicant Tracking Systems (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application get noticed by the system and increase your chances of being considered for an interview.

🛠️ Tools & Technologies

• Event management software and tools (e.g., Cvent, Eventbrite, Bizzabo)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and initiatives the individual is working on. Familiarity with event management software, project management tools, and data analysis tools is essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Client Centricity: Putting clients first in everything we do
• Responsible Finance: Managing our business for sustainable, long-term growth
• Inclusive Leadership: Empowering great minds to deliver innovative ideas
• Integrity: Upholding our commitment to the highest ethical standards

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible in a dynamic work environment
• Results-driven and focused on delivering high-quality solutions
• Strong communication and presentation skills

Self-Assessment Questions:

• Do you have experience working in a fast-paced, dynamic environment with multiple priorities?
• Are you comfortable working with remote teams and stakeholders across different time zones?
• Do you have strong communication and presentation skills, with the ability to tailor messages to different audiences?
• Are you comfortable managing projects with long and short lead times?
• Do you have experience working with event management software and tools?

ASSUMPTION: Citi values diversity and inclusion, and seeks candidates who align with its commitment to responsible finance, client centricity, inclusive leadership, and integrity. Successful candidates will demonstrate strong communication and collaboration skills, adaptability, and a results-driven work style.

⚠️ Potential Challenges

• Managing multiple priorities and projects with varying lead times
• Working with remote teams and stakeholders across different time zones
• Adapting to a dynamic work environment with changing priorities and demands
• Meeting the high expectations of a global financial institution
• Balancing work-life demands in a hybrid work arrangement

ASSUMPTION: The role's dynamic nature, hybrid work arrangement, and high expectations may present challenges for some candidates. However, the role also offers opportunities for growth, development, and exposure to a wide range of projects and initiatives.

📈 Similar Roles Comparison

• Compared to other event marketing roles, this position places a stronger emphasis on operational support, project management, and data analysis.
• Within the financial services industry, this role is unique in its focus on global event marketing and its hybrid work arrangement.
• Career path comparison: This role offers opportunities for growth within the Global Event Marketing team or broader Colleague and Client Services organization. With experience and performance, individuals may progress to senior roles within the team or take on more strategic responsibilities.

ASSUMPTION: While this role shares similarities with other event marketing and operations support positions, its unique focus on global event marketing and hybrid work arrangement sets it apart. The career path for this role will depend on the individual's performance, the organization's needs, and market conditions.

📝 Sample Projects

• Managing the planning and execution of a global event or conference, including logistics, vendor management, and on-site support.
• Developing and implementing a strategic plan to improve data consistency and reporting across the Global Event Marketing team.
• Spearheading a project to enhance the sustainability practices of Citi's events and conferences, in line with the company's responsible finance commitment.

ASSUMPTION: The specific projects and initiatives an individual may work on will depend on the team's priorities, the organization's needs, and market conditions. However, the role offers opportunities to work on strategic, impactful projects that align with Citi's mission and values.

❓ Key Questions to Ask During Interview

• What are the most pressing priorities for the team in the first 30, 60, and 90 days in this role?
• How does this role fit into the broader organizational structure and strategy for Global Event Marketing?
• What are the key challenges facing the team, and how can this role help address them?
• What opportunities are there for professional development and growth within this role and the broader organization?
• How does Citi support work-life balance for employees in hybrid work arrangements?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and helps you better understand the organization's culture, priorities, and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience in event marketing, project management, and data analysis.
• Prepare examples of your presentation and communication skills, as well as your ability to manage multiple priorities in a fast-paced environment.
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.