- Job Title: Global Learning Experience Creative Design Lead
- Company: Specsavers
- Location: Guernsey, GY6 8YP, Guernsey, United Kingdom
- Job Type: On-site, Full-time
- Category: Retail, Learning & Development
- Date Posted: May 2, 2025
- Experience Level: Mid-Senior level (5-10 years)
- Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading global learning experience (GLX) initiatives from conception to delivery.
- Applying human-centered design thinking to create engaging learning solutions.
- Collaborating with senior stakeholders, subject matter experts, and external suppliers.
- Managing in-house content designers and developers to build GLX solutions.
- Driving GLX adoption across the business in collaboration with global communications and regional L&D leads.
ASSUMPTION: This role requires a high level of creativity, project management, and stakeholder engagement skills. It involves working in a global matrix organization, which may require flexibility and adaptability.
📋 Key Responsibilities
- ✅ Lead GLX projects from inception to delivery and continuous improvement.
- ✅ Apply human-centered design thinking to ideate and visualize engaging learning concepts.
- ✅ Consult, negotiate, and influence senior business stakeholders and SMEs.
- ✅ Manage external suppliers and in-house content designers and developers.
- ✅ Collaborate with global communications and regional L&D leads to drive GLX adoption.
ASSUMPTION: The role may involve working on multiple projects simultaneously, requiring strong organizational skills and the ability to manage priorities effectively.
🎯 Required Qualifications
- Education: Bachelor's degree in a relevant field (e.g., Instructional Design, Graphic Design, or a related discipline).
- Experience: Proven experience (5-10 years) in digital learning experience design, with a strong portfolio demonstrating creative problem-solving and innovative use of AR/VR/XR, simulation, game, and LXP technologies.
- Required Skills:
- Expertise in human-centered design thinking.
- Strong project management skills.
- Excellent stakeholder engagement and influencing skills.
- Proficiency in using design tools (e.g., Adobe Creative Suite, Sketch, Figma).
- Experience with learning management systems (LMS) and authoring tools (e.g., Articulate, Adobe Captivate).
- Strong communication and presentation skills.
- Preferred Skills:
- Experience working in a global matrix organization.
- Familiarity with agile project management methodologies.
- Knowledge of retail or supply chain industries.
ASSUMPTION: Given the global nature of the role, candidates with experience working in diverse, multicultural teams may have an advantage.
💰 Compensation & Benefits
- Salary Range: £50,000 - £65,000 per annum (based on market research for similar roles in the UK retail industry).
- Benefits:
- Competitive pension scheme.
- Health and wellness benefits.
- Generous holiday allowance.
- Employee discount on Specsavers products.
- Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM. Flexible working arrangements may be considered.
ASSUMPTION: The salary range provided is an estimate based on market research. The final salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
- Industry: Specsavers is a global retailer of optical and hearing products and services, operating in over 10 countries with more than 2,000 stores.
- Company Size: Medium-sized (158 employees in the UK, with a global workforce of over 30,000).
- Founded: 1984, in the UK.
- Company Description: Specsavers is known for its innovative approach to retail, focusing on customer service and value. It has a strong brand presence and is committed to investing in technology and digital transformation.
- Company Specialties: Retail optics, hearing care, and digital transformation.
📊 Role Analysis
- Career Level: Mid-Senior level, with potential for growth into a management or leadership role.
- Reporting Structure: This role reports directly to the Global Learning & Development Manager and works closely with regional L&D leads, global communications, and business stakeholders.
- Work Arrangement: On-site, with potential for occasional remote work depending on project requirements and business needs.
- Growth Opportunities: This role offers the opportunity to work on global projects, gain exposure to senior stakeholders, and develop expertise in innovative learning technologies.
ASSUMPTION: The role may involve some international travel to support global learning initiatives.
🌍 Location & Work Environment
- Office Type: Modern, professional office environment with a collaborative culture.
- Office Location(s): Guernsey, GY6 8YP, Guernsey, United Kingdom.
- Geographic Context: Guernsey is a British Crown dependency located in the English Channel, close to the coast of Normandy, France. It offers a high quality of life, with a mix of urban and rural environments.
- Work Schedule: Full-time, with flexible working arrangements available.
ASSUMPTION: The role may require working outside of standard business hours to accommodate global time zones.
💼 Interview & Application Insights
- Typical Process: Online application → Phone/Video screen → First-round interview → Final-round interview → Offer.
- Key Assessment Areas: Creativity, problem-solving, project management skills, stakeholder engagement, and cultural fit.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills.
- Prepare examples of your work that demonstrate your creativity and ability to apply human-centered design thinking.
- Research Specsavers' company culture and values to ensure a good fit.
🛠️ Tools & Technologies
- Adobe Creative Suite (Photoshop, Illustrator, After Effects)
- Sketch or Figma
- Articulate or Adobe Captivate
- Learning management systems (LMS)
- Project management tools (e.g., Asana, Trello, Jira)
👔 Cultural Fit Considerations
- Company Values: Passion, Integrity, Responsibility, Respect, and Trust.
- Work Style: Collaborative, innovative, and customer-focused. Specsavers values employees who are proactive, enthusiastic, and committed to delivering exceptional customer service.
Self-Assessment Questions:
1. How do you demonstrate passion for innovative learning technologies in your current role?
2. Can you provide an example of a time when you successfully influenced a senior stakeholder to adopt a new learning approach?
3. How do you ensure your work aligns with Specsavers' customer-focused values?
⚠️ Potential Challenges
1. Balancing multiple global projects with varying priorities and deadlines.
2. Working with diverse, multicultural teams across different time zones.
3. Keeping up-to-date with the latest learning technologies and trends.
4. Ensuring learning solutions are aligned with business needs and drive measurable results.
📈 Similar Roles Comparison
1. Unlike traditional instructional design roles, this position focuses more on creative design and less on content development.
2. The global nature of the role requires a broader skill set in stakeholder engagement and project management compared to regional or local learning roles.
3. This role offers the opportunity to work on cutting-edge learning technologies, providing a competitive edge in the industry.
📝 Sample Projects
1. Developing an interactive, gamified learning experience to improve product knowledge among retail store staff.
2. Creating a virtual reality simulation to enhance customer service skills for call center agents.
3. Designing a learning campaign to drive engagement and adoption of a new learning management system.
❓ Key Questions to Ask During Interview
1. How does this role fit into the overall learning and development strategy for Specsavers?
2. Can you describe the team structure and dynamics within the global learning and development function?
3. What opportunities are there for professional development and growth within this role?
4. How does Specsavers support work-life balance for employees in global roles?
5. What are the key performance indicators (KPIs) for success in this role, and how will progress be measured?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://careers.specsavers.com/specsavers/job/Guernsey-Global-Learning-Experience-Creative-Design-Lead-GY6-8YP/1199280801/).
- Customize your resume and cover letter to highlight your relevant experience and skills, emphasizing your creativity, project management, and stakeholder engagement abilities.
- Prepare examples of your work that demonstrate your ability to apply human-centered design thinking to learning solutions.
- Research Specsavers' company culture and values to ensure a good fit and prepare questions to ask during the interview process.
- Follow up with the hiring manager one week after submission to confirm receipt of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
