Growth Operations Associate

📌 Core Information

🔹 Job Title: Growth Operations Associate

🔹 Company: Genesis Orthopedics & Sports Medicine

🔹 Location: Bogotá, Colombia (Remote)

🔹 Job Type: Full-time

🔹 Category: Healthcare, Operations

🔹 Date Posted: June 27, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Yes

🚀 Job Overview

Key aspects of this role include:

• Driving operational efficiency across departments
• Supporting business development and market expansion
• Collaborating with marketing to acquire new patients
• Overseeing growth-related projects and providing data-driven insights

ASSUMPTION: This role requires a high level of organization, analytical skills, and the ability to work effectively in a fast-paced environment. Familiarity with CRM platforms and healthcare systems is a plus.

📋 Key Responsibilities

✅ Improve and streamline internal workflows to drive operational efficiency

✅ Manage internal systems such as EPIC and CRM platforms to track leads, referrals, and key growth metrics

✅ Develop, document, and standardize operational processes and best practices

✅ Partner with leadership to identify and evaluate opportunities for market expansion and revenue growth

✅ Conduct market research and data analysis to support strategic planning and business decisions

✅ Monitor performance metrics and deliver insightful reports and recommendations

✅ Collaborate with the marketing team to develop and execute campaigns aimed at acquiring new patients

✅ Maintain and strengthen relationships with referral sources, partners, and external stakeholders

✅ Track outreach efforts and performance, providing data-driven insights to optimize strategies

✅ Oversee growth-related projects from initiation to completion, ensuring alignment with organizational goals

✅ Provide regular updates on project progress, roadblocks, and key milestones to stakeholders

✅ Coordinate and schedule meetings, events, and stakeholder follow-ups

✅ Assist with other growth-related tasks and special projects as needed

ASSUMPTION: This role involves a mix of operational, analytical, and project management tasks. Strong organizational and communication skills are essential for success.

🎯 Required Qualifications

Education: Bachelor’s degree in business, healthcare administration, operations, or a related field.

Experience: A minimum of 2 years in operations, business development, or a comparable role. Experience in the healthcare or medical industry is highly desirable.

Required Skills:

• Proficiency in CRM systems, spreadsheets (Excel/Google Sheets), and data analysis tools
• Outstanding communication and interpersonal skills
• Strong organizational skills and ability to multitask effectively
• Analytical thinker with a focus on solving problems and enhancing processes
• Capable of working both independently and as part of a dynamic team

Preferred Skills:

• Familiarity with Lean Six Sigma or other process improvement methodologies

ASSUMPTION: Candidates with a strong academic background and relevant work experience will be well-suited for this role. Familiarity with healthcare systems and CRM platforms is a significant advantage.

💰 Compensation & Benefits

Salary Range: The salary range for this position is estimated to be between COP 35,000,000 and COP 45,000,000 per year, based on industry standards for similar roles in Colombia. This estimate is subject to change based on the candidate's experience and qualifications.

Benefits:

• Competitive compensation with opportunities for performance-based bonuses
• Career growth opportunities within the innovative practice
• Supportive and collaborative team environment
• Meaningful impact on revolutionizing healthcare delivery

Working Hours: Full-time position with a flexible work schedule. Remote work is available.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Genesis Orthopedics & Sports Medicine operates in the healthcare industry, specializing in orthopedic surgery and sports medicine. The company aims to make high-quality orthopedic care accessible to all, challenging the status quo of conventional healthcare delivery.

Company Size: The company has 51-200 employees, providing a supportive and collaborative work environment.

Founded: Genesis Orthopedics & Sports Medicine was founded in 2000, with a mission to provide exceptional care while making services more ethical and affordable.

Company Description:

• The company believes in making top-tier orthopedic care accessible to everyone, regardless of their ability to pay
• Genesis Orthopedics & Sports Medicine accepts all public insurance and serves the uninsured
• The company is committed to research, global case studies, and innovation to develop new models of healthcare delivery

Company Specialties:

• Orthopedic Surgery
• Sports Medicine
• Cartilage Restoration Center
• Workers Compensation Injuries
• Fracture Care
• Shoulders and Knees

Company Website: http://www.genesisortho.com

ASSUMPTION: Genesis Orthopedics & Sports Medicine is a mission-driven organization focused on making healthcare more accessible and affordable. This focus may influence the company's culture and priorities.

📊 Role Analysis

Career Level: This role is suitable for early to mid-career professionals seeking to grow in operations, business development, or project management within the healthcare industry.

Reporting Structure: The Growth Operations Associate will report directly to the leadership team and collaborate with various departments, including marketing and business development.

Work Arrangement: This is a remote position with flexible working hours, allowing for a healthy work-life balance.

Growth Opportunities:

• Professional development and advancement within the innovative practice
• Expanding skills in operations, business development, and project management
• Gaining experience in the healthcare industry and working with a supportive team

ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the chance to make a meaningful impact on healthcare delivery.

🌍 Location & Work Environment

Office Type: Remote work environment with the option to work from home or a co-working space.

Office Location(s): Bogotá, Colombia

Geographic Context:

• Bogotá is the capital and largest city of Colombia, with a population of over 8 million people
• The city offers a vibrant culture, rich history, and numerous attractions, including museums, parks, and historic sites
• Bogotá has a humid subtropical climate, with mild winters and warm summers

Work Schedule: Full-time position with a flexible work schedule, allowing for a healthy work-life balance.

ASSUMPTION: Working remotely in Bogotá offers a unique blend of professional growth and cultural experiences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth interview with the hiring manager and/or team members
• Background check and offer

Key Assessment Areas:

• Problem-solving and analytical skills
• Communication and interpersonal skills
• Organizational skills and multitasking ability
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving and analytical skills
• Research the company and its mission to demonstrate your enthusiasm and alignment with their values

ATS Keywords: Operations, Business Development, Project Management, CRM, Healthcare, Efficiency, Growth, Data Analysis, Strategic Planning, Marketing, Outreach, Process Improvement

ASSUMPTION: The application process for this role will focus on assessing the candidate's problem-solving skills, analytical thinking, and cultural fit with the company.

🛠️ Tools & Technologies

• CRM systems (e.g., Salesforce, HubSpot, or Zoho CRM)
• Spreadsheet software (e.g., Microsoft Excel or Google Sheets)
• Data analysis tools (e.g., Tableau, Power BI, or Excel)
• Project management tools (e.g., Asana, Trello, or Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, or Google Workspace)

ASSUMPTION: Familiarity with CRM platforms and data analysis tools is essential for success in this role. Proficiency in project management tools is also beneficial.

👔 Cultural Fit Considerations

Company Values:

• Accessibility: Making top-tier orthopedic care accessible to everyone
• Innovation: Challenging the status quo and reimagining healthcare delivery
• Collaboration: Working together to achieve common goals and improve patient outcomes
• Professionalism: Maintaining high standards of care and ethical practices

Work Style:

• Dynamic: Working in a fast-paced, ever-changing environment
• Adaptable: Embracing change and finding creative solutions to challenges
• Collaborative: Working effectively with various departments and stakeholders
• Data-driven: Making informed decisions based on performance metrics and analysis

Self-Assessment Questions:

• Do you share the company's commitment to making healthcare more accessible and affordable?
• Are you comfortable working in a dynamic, fast-paced environment and embracing change?
• Do you thrive in a collaborative work environment and enjoy working with diverse teams?

ASSUMPTION: Candidates who align with the company's values and work style will be well-suited for this role and contribute to the organization's mission.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Adapting to changes in workflows and processes as the company grows and evolves
• Balancing operational tasks with strategic planning and business development initiatives
• Working remotely and maintaining productivity in a home office setting

ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to the company's mission.

📈 Similar Roles Comparison

• Unlike traditional operations roles, this position focuses on driving growth and innovation in healthcare delivery
• This role requires a strong analytical mindset and a focus on data-driven decision-making
• Career progression in this role may involve moving into leadership or specialized positions within the organization

ASSUMPTION: This role offers a unique blend of operational, analytical, and strategic responsibilities, setting it apart from similar positions in other industries.

📝 Sample Projects

• Streamlining patient referral processes to improve efficiency and reduce wait times
• Analyzing market data to identify opportunities for service expansion and revenue growth
• Developing and implementing a CRM system to track leads, referrals, and key growth metrics

ASSUMPTION: These sample projects illustrate the diverse responsibilities and skills required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the company's plans for growth and expansion in the next 1-3 years?
• How does this role contribute to the company's mission of making healthcare more accessible and affordable?
• What are the most significant challenges facing the company, and how can this role help address them?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how does it support remote work?

ASSUMPTION: These questions will help candidates better understand the company's priorities, culture, and commitment to employee growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions, focusing on your problem-solving and analytical skills
• Research the company and its mission to demonstrate your enthusiasm and alignment with their values
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.