Growth Operations Manager

📌 Core Information

🔹 Job Title: Growth Operations Manager

🔹 Company: Binance

🔹 Location: Multiple locations in Asia (Singapore, Thailand, Indonesia, etc.)

🔹 Job Type: Full-time: Remote

🔹 Category: Financial Services

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Driving growth and optimizing operations for on/off ramp services in Southeast Asia
• Establishing relationships with potential clients/agents/partners to boost sales
• Handling disputes and supporting users/clients with troubleshooting
• Conducting data analysis to understand user behavior and market trends
• Collaborating with stakeholders to ensure shared understanding of goals and deliverables

ASSUMPTION: This role requires a strategic thinker with a strong understanding of local market dynamics, user behavior, and growth strategies. A deep understanding of the P2P product is also crucial.

📋 Key Responsibilities

✅ Boost sales and contribute to long-term business goals by growing and establishing relationships with potential clients/agents/partners

✅ Design and implement ongoing growth activities online and offline to engage, acquire, and retain user pool and trading volume

✅ Handle disputes arising from P2P transactions on the platform and support users/clients with troubleshooting to resolve their issues

✅ Constantly monitor transactions, investigate, and report suspicious activities

✅ Conduct in-depth data analysis to understand user behavior, market trends, and growth opportunities in Southeast Asia

✅ Leverage regional user data and insights to contribute to the team’s growth and ops strategies

✅ Gain a deep understanding of the P2P product, collaborate with the product team to identify areas for improvement, and implement product enhancements

✅ Consistently communicate with key stakeholders to ensure shared understanding of goals, deadlines, and deliverables

✅ Conduct market research to identify and leverage growth opportunities for the product

ASSUMPTION: This role involves a mix of business development, data analysis, and project management responsibilities. Strong problem-solving and analytical skills are essential.

🎯 Required Qualifications

Education: College degree or above

Experience: At least 5+ years of relevant experience in business development and growth roles in the fintech, payments, or crypto industry

Required Skills:

• Fluency in English (additional languages are a plus)
• Organized, meticulous, and result-oriented
• Strong problem-solving and analytical skills
• Ability to work autonomously in an innovative environment

Preferred Skills:

• Familiarity with the Southeast Asian market, particularly Thailand and Indonesia
• Experience in the cryptocurrency industry
• Knowledge of blockchain technology

ASSUMPTION: Candidates with relevant industry experience and a strong understanding of the Southeast Asian market will be most successful in this role.

💰 Compensation & Benefits

Salary Range: Competitive (Binance is known for offering competitive salaries to attract top talent)

Benefits:

• Company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: Binance offers competitive compensation packages to attract and retain top talent in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically focused on blockchain and cryptocurrency infrastructure

Company Size: 1,001-5,000 employees (as of 2025)

Founded: Binance was founded in 2017 and has since grown to become the world’s leading blockchain and cryptocurrency infrastructure provider

Company Description:

• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users
• Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more
• Binance is committed to increasing the freedom of money for users and features an unmatched portfolio of digital-asset products

Company Specialties:

• Digital Assets Exchange
• Blockchain
• Cryptocurrency Exchange
• Bitcoin
• Fintech
• Ethereum
• DLT
• Exchange
• Cryptocurrency
• Altcoins
• Cryptocurrency Information
• Trading Platform
• and Finance

Company Website: https://www.binance.com/

ASSUMPTION: Binance is a well-established company in the blockchain and cryptocurrency industry, known for its innovative products and services.

📊 Role Analysis

Career Level: Mid to Senior level role, requiring significant industry experience

Reporting Structure: This role reports directly to the Head of On/Off Ramp Operations in Southeast Asia

Work Arrangement: This is a remote position, with the option to work from the Singapore office or other Binance offices in Asia

Growth Opportunities:

• Potential career growth within Binance’s expanding ecosystem
• Opportunities to work on cutting-edge blockchain and cryptocurrency projects
• Chance to gain experience in a fast-paced, innovative environment

ASSUMPTION: Binance offers numerous growth opportunities for employees looking to advance their careers in the blockchain and cryptocurrency industry.

🌍 Location & Work Environment

Office Type: Binance has multiple offices across Asia, with the option to work remotely

Office Location(s): Singapore, Thailand (Bangkok), Indonesia (Jakarta), and other locations in Asia

Geographic Context:

• Southeast Asia is a rapidly growing market for blockchain and cryptocurrency adoption
• The region has a large and diverse user base, with unique market dynamics and user behavior
• Candidates with local market knowledge and language skills will have a significant advantage

Work Schedule: Full-time (40 hours per week), with flexible hours and the option to work remotely

ASSUMPTION: This role requires a strong understanding of the Southeast Asian market, with a focus on Thailand and Indonesia. Candidates with local market knowledge and language skills will be most successful.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment (data analysis or market research project)
• Final round interview with the hiring manager

Key Assessment Areas:

• Market knowledge and understanding of local user behavior
• Data analysis and problem-solving skills
• Communication and stakeholder management skills
• Cultural fit with Binance’s values and work environment

Application Tips:

• Highlight relevant industry experience and market knowledge in your resume
• Tailor your cover letter to demonstrate your understanding of the Southeast Asian market and Binance’s products
• Prepare for the technical assessment by brushing up on your data analysis skills and researching recent market trends in Southeast Asia

ATS Keywords: Business Development, Growth Strategies, Data Analysis, User Behavior, Market Research, Problem Solving, Analytical Skills, Client Relations, Southeast Asia, Thailand, Indonesia, Binance, Cryptocurrency, Blockchain

ASSUMPTION: Binance uses Applicant Tracking Systems (ATS) to screen resumes, so including relevant keywords will increase the chances of your application being reviewed.

🛠️ Tools & Technologies

• Data analysis tools (e.g., Excel, Google Sheets, SQL)
• Market research tools (e.g., Google Trends, SEMrush, SimilarWeb)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
• Cryptocurrency and blockchain-specific tools (e.g., CoinMarketCap, CoinGecko, Etherscan)

ASSUMPTION: Candidates should have experience with data analysis tools and market research tools relevant to the cryptocurrency industry.

👔 Cultural Fit Considerations

Company Values:

• User-centric
• Innovative
• Global
• Trusted
• Respectful

Work Style:

• Autonomous and self-driven
• Collaborative and team-oriented
• Adaptable and open to change
• Results-oriented and focused on execution

Self-Assessment Questions:

• How do you stay up-to-date with the latest trends and developments in the cryptocurrency industry?
• Can you describe a time when you had to adapt to a significant change in your work environment or project scope?
• How do you prioritize and manage multiple projects or tasks with competing deadlines?

ASSUMPTION: Binance values candidates who are user-centric, innovative, and adaptable, with a strong focus on execution and results.

⚠️ Potential Challenges

• Navigating the complex and rapidly-changing cryptocurrency market
• Balancing multiple responsibilities, including business development, data analysis, and project management
• Working remotely and managing a team across different time zones
• Dealing with the unique cultural and linguistic challenges of the Southeast Asian market

ASSUMPTION: This role presents unique challenges and opportunities for candidates looking to gain experience in the cryptocurrency industry and the Southeast Asian market.

📈 Similar Roles Comparison

• This role is similar to a Growth Manager or Business Development Manager position in the fintech or cryptocurrency industry, but with a focus on the Southeast Asian market and on/off ramp services
• Unlike other roles, this position requires a strong understanding of the local market dynamics, user behavior, and growth strategies specific to the Southeast Asian region
• Career progression in this role could lead to opportunities in Binance’s global growth team or other senior leadership positions within the company

ASSUMPTION: This role is unique in its focus on the Southeast Asian market and on/off ramp services, presenting a unique opportunity for candidates looking to gain experience in the cryptocurrency industry and the region.

📝 Sample Projects

• Conducting a comprehensive market analysis of the Thai and Indonesian cryptocurrency markets, including user behavior, market trends, and growth opportunities
• Developing and implementing a targeted marketing campaign to acquire and retain users in the Southeast Asian market
• Collaborating with the product team to identify and implement product enhancements based on user feedback and market research

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of responsibilities and tasks they may encounter in this role.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the on/off ramp team in Southeast Asia, and how can this role help address them?
• How does Binance support the professional development and career growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Binance approach user privacy and security in its on/off ramp services?
• What is the team structure and reporting hierarchy for the on/off ramp team in Southeast Asia?

ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest and engagement with the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jobs.lever.co/binance/8721437b-b345-47ad-833f-175e0fa48228
• Tailor your resume to highlight your relevant industry experience and market knowledge
• Write a cover letter that demonstrates your understanding of the Southeast Asian market and Binance’s products
• Prepare for the technical assessment by brushing up on your data analysis skills and researching recent market trends in Southeast Asia
• Follow up with the hiring manager one week after submitting your application, if you have not heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.