📌 Core Information
🔹 Job Title: Head of Account Management
🔹 Company: Delivery Hero
🔹 Location: Dubai, United Arab Emirates
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: June 23, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading and managing a team responsible for account management in the Local Shops Vertical
- Monitoring and maintaining partner performance, order growth, and profitability
- Collaborating with cross-functional teams to ensure an effective sales cycle and resolve key issues
- Leading new projects and initiatives across the Local Shops Vertical
- Communicating business performance to key business leaders and stakeholders
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to thrive in a fast-paced, dynamic environment.
📋 Key Responsibilities
✅ Monitor and maintain partner performance, order growth, net fail rate, and net take rates
✅ Ensure achievement of monthly vertical account management targets
✅ Manage and guide the team to ensure optimum performance and timely completion of tasks
✅ Collaborate with cross-functional teams to resolve key issues and drive sales growth
✅ Lead new projects and initiatives across the Local Shops Vertical
✅ Communicate business performance to key business leaders and stakeholders
ASSUMPTION: This role involves a high level of stakeholder management, both internally and externally, and requires strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's Degree within Business Administration or any other related field
Experience: Minimum of 5 years of experience within Sales/Account Management in E-commerce, Food-tech, Consultancy, or large Multinational FMCG background
Required Skills:
- Leadership Skills
- Negotiation Skills
- Problem Solving Skills
- Decision Making Skills
- Planning and Organizing Skills
- Communication Skills (Written and Verbal)
- Excel Skills
Preferred Skills:
ASSUMPTION: Candidates with experience in the food-tech or e-commerce industry may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: Industry standard for a Head of Account Management role in Dubai typically ranges between AED 30,000 - 50,000 per month, depending on experience and qualifications. This estimate is based on market research and may vary.
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Dynamic and multicultural work environment
Working Hours: Full-time position with standard office hours, Monday to Friday. Occasional work on weekends may be required based on business needs.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering and delivery.
Company Size: Delivery Hero is a large organization with over 10,000 employees globally, providing ample opportunities for career growth and development.
Founded: Delivery Hero was founded in 2011 and has since grown to become the world’s leading local delivery platform, operating in over 70 countries worldwide.
Company Description:
- Delivery Hero enables customers to order food and other goods online, offering convenience and reliability through its platform
- The company operates in various countries across the globe, catering to diverse markets and customer needs
- Delivery Hero fosters an innovative and multicultural work environment, encouraging employees to strive for excellence and create a positive impact
Company Specialties:
- Online food ordering and delivery
- E-commerce and technology
- Marketing and apps
- Machine learning and data analytics
- Logistics and supply chain management
Company Website: http://www.deliveryhero.com
ASSUMPTION: Delivery Hero's extensive global presence and diverse customer base offer unique challenges and opportunities for employees.
📊 Role Analysis
Career Level: This role is a senior-level position, reporting directly to the Vertical Head of Local Shops or a similar senior leader.
Reporting Structure: The Head of Account Management will oversee a team of account managers, responsible for driving partner performance and growth.
Work Arrangement: This is an on-site role, requiring the candidate to be based in Dubai and work from the company's office.
Growth Opportunities:
- Progression to a more senior role within the Local Shops Vertical or other verticals within the organization
- Expansion of responsibilities to include additional markets or product categories
- Development of leadership and management skills through team mentoring and coaching
ASSUMPTION: Delivery Hero's rapid growth and expansion present numerous opportunities for career advancement and professional development.
🌍 Location & Work Environment
Office Type: Delivery Hero's Dubai office is a modern, collaborative workspace that fosters innovation and creativity.
Office Location(s): Delivery Hero's Dubai office is located in the vibrant and bustling Dubai Internet City, providing easy access to amenities and public transportation.
Geographic Context:
- Dubai is a multicultural city with a diverse population, offering a rich cultural experience and numerous opportunities for personal and professional growth
- The United Arab Emirates (UAE) is a politically stable and economically prosperous country, with a strong focus on innovation and technology
- The UAE's strategic location and robust infrastructure make it an ideal hub for regional and global business operations
Work Schedule: The work schedule for this role is primarily Monday to Friday, with standard office hours. However, the role may require occasional work on weekends or outside of regular business hours to meet business needs.
ASSUMPTION: The dynamic and multicultural work environment at Delivery Hero's Dubai office offers a unique and enriching experience for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the Talent Acquisition team
- Technical assessment or case study presentation
- Final interview with the hiring manager and/or other senior leaders
- Background check and offer extension
Key Assessment Areas:
- Problem-solving and analytical skills
- Leadership and team management capabilities
- Communication and interpersonal skills
- Industry knowledge and understanding of the role's responsibilities
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and communication skills
- Research Delivery Hero's business model, market position, and recent news to demonstrate your interest and understanding of the company
ATS Keywords: Account Management, Sales, E-commerce, Food-tech, Leadership, Team Management, Stakeholder Management, Partner Performance, Profitability, Cross-functional Teams, Project Management, Communication Skills
ASSUMPTION: Delivery Hero's recruitment process is designed to assess candidates' technical skills, cultural fit, and potential for growth within the organization.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the team's preferences and the organization's standards.
👔 Cultural Fit Considerations
Company Values:
- We build
- We deliver
- We lead
Work Style:
- Collaborative and team-oriented
- Dynamic and fast-paced
- Data-driven and results-focused
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you a strong communicator with excellent interpersonal skills?
- Do you possess strong leadership and team management capabilities?
ASSUMPTION: Delivery Hero's company culture emphasizes collaboration, innovation, and a strong work ethic, with a focus on delivering results and driving growth.
⚠️ Potential Challenges
- Managing a diverse team with varying levels of experience and skill
- Balancing the needs of multiple stakeholders, both internal and external
- Adapting to a fast-paced and ever-changing business environment
- Navigating a large and complex organization with numerous departments and teams
ASSUMPTION: The Head of Account Management role presents unique challenges and opportunities for growth and development in a dynamic and multicultural work environment.
📈 Similar Roles Comparison
- Compared to other Account Management roles, this position offers a higher level of strategic influence and team leadership responsibility
- Within the food-tech industry, this role is unique in its focus on the Local Shops Vertical, offering a diverse and challenging set of responsibilities
- Career progression in this role may lead to senior leadership positions within the organization, such as Vertical Head or Regional Director
ASSUMPTION: The Head of Account Management role at Delivery Hero offers a unique blend of strategic, operational, and leadership responsibilities, setting it apart from similar roles in the industry.
📝 Sample Projects
- Developing and implementing a new partner onboarding process to improve partner performance and reduce time-to-market
- Conducting a comprehensive analysis of partner profitability and identifying opportunities for cost optimization and revenue growth
- Leading a cross-functional team to develop and launch a new marketing campaign targeted at local shop partners
ASSUMPTION: The specific projects and initiatives undertaken in this role will vary depending on the organization's priorities and market conditions.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and reporting lines for this role?
- How does this role contribute to the overall success of the Local Shops Vertical and the organization as a whole?
- What are the key priorities for this role in the first 90 days?
- How does Delivery Hero support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your leadership, problem-solving, and communication skills
- Research Delivery Hero's business model, market position, and recent news to demonstrate your interest and understanding of the company
- Follow up with the hiring manager or talent acquisition team within one week of submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
