Account Management Associate

📌 Core Information

🔹 Job Title: Account Management Associate

🔹 Company: FalconX

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-time

🔹 Category: Financial Services

🔹 Date Posted: May 19, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Managing the KYC process for users across various accounts
• Assisting with user management tasks and troubleshooting account issues
• Providing in-depth support for customers on platform-related issues
• Supporting sales teams with event coordination and token approval processes

ASSUMPTION: This role requires a high level of attention to detail and strong organizational skills to manage multiple accounts and user-related tasks effectively. Familiarity with the crypto industry and relevant software tools is also crucial for success in this position.

📋 Key Responsibilities

✅ Manage the KYC process for users across various accounts

✅ Assist with user management tasks (permission changes, 2FA resets, API Management)

✅ Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)

✅ Recon activities - working with Coverage team and cross-functional teams to relay required information to clients

✅ Support the RMs on the Edge product related workflows

✅ Provide in-depth support for customers on platform-related issues (FX360)

✅ Create and maintain Sandbox accounts for client testing before going live

✅ Support Coverage teams with KYC refresh processes for accounts

✅ Data Analysis and Reporting on an as-needed basis

✅ Assist sales teams with APAC-focused event coordination

✅ Create and manage chat channels and adding global team members

✅ Contribute to ongoing process improvement initiatives

✅ Assist in the token approval process for the pod

ASSUMPTION: This role involves a mix of administrative tasks, customer support, and process improvement, requiring strong multitasking and prioritization skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Finance, Business, or a related discipline)

Experience: 5+ years of relevant experience in account management, customer support, or a related role within the crypto industry

Required Skills:

• In-depth understanding of the crypto industry, including different types of cryptocurrencies, underlying technology, and regulatory landscape
• Demonstrated attention to detail, organization, prioritization, and time management skills
• Passion for the crypto space
• Familiarity with software tools such as Microsoft Excel, Google Sheets, and Salesforce (Salesforce ideal but not required)
• Ability to interface with clients collaboratively, supporting their needs while gently pushing them forward in a process
• Program management skills - understanding statuses, updating status documents, capturing information on how to unblock blocked situations, escalating issues to leadership

Preferred Skills:

• Fluency in multiple languages
• Experience working in a remote or global team

ASSUMPTION: Candidates with a strong background in the crypto industry and proven experience in account management or customer support roles are likely to be the best fit for this position.

💰 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on industry standards for similar roles in Bangalore)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Flexible work hours and remote work options
• Generous vacation and sick leave policies
• Professional development opportunities

Working Hours: Full-time (40 hours per week) with flexible scheduling options

ASSUMPTION: The provided salary range is an estimate based on industry standards for similar roles in Bangalore. Actual compensation may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: FalconX operates in the Financial Services industry, specifically focusing on digital assets and cryptocurrency.

Company Size: FalconX has 201-500 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: 2018, with a brief history of rapid growth and expansion in the digital asset and cryptocurrency space.

Company Description:

• FalconX is a leading digital asset prime brokerage for the world’s top institutions.
• They provide 24/7 access to global digital asset liquidity and capital solutions, built on proprietary technology spanning the full trade lifecycle.
• FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people.

Company Specialties:

• Cryptocurrency
• Prime Brokerage
• Digital Assets
• Institutional Trading
• Crypto Liquidity

Company Website: http://www.falconx.io

ASSUMPTION: FalconX's focus on the crypto industry and commitment to inclusivity make it an attractive employer for candidates interested in the digital asset space and seeking a diverse and inclusive work environment.

📊 Role Analysis

Career Level: Mid-level to senior, with opportunities for growth and advancement within the company.

Reporting Structure: This role may report directly to the Head of Account Management or a similar senior position within the company.

Work Arrangement: Remote OK, with flexible work hours and the option to work from the company's office in Bangalore.

Growth Opportunities:

• Advancement to senior account management roles or leadership positions within the company.
• Expansion of responsibilities to include mentoring and team management.
• Potential opportunities to work on special projects or initiatives within the company.

ASSUMPTION: This role offers strong growth potential for candidates looking to advance their careers in account management or the crypto industry.

🌍 Location & Work Environment

Office Type: FalconX has an office in Bangalore, India, but this role is open to remote work arrangements.

Office Location(s): 1850 Gateway Dr, Floor 6, San Mateo, California 94404, US (Headquarters)

Geographic Context:

• Bangalore is the capital of the Indian state of Karnataka and is known for its tech industry and vibrant culture.
• The city offers a mix of urban and suburban living options, with a cost of living that is generally lower than other major Indian cities.
• Bangalore has a tropical savanna climate, with warm and humid weather throughout the year.

Work Schedule: Full-time (40 hours per week) with flexible scheduling options, including remote work opportunities.

ASSUMPTION: Bangalore offers a dynamic work environment with a mix of urban and suburban living options, making it an attractive location for candidates seeking a balance between work and personal life.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment (if applicable)
• On-site or virtual interview with the hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Industry knowledge and understanding of the crypto landscape
• Problem-solving skills and ability to troubleshoot account issues
• Customer support and communication skills
• Organizational skills and ability to manage multiple tasks

Application Tips:

• Highlight relevant experience and skills in your resume, with a focus on account management, customer support, and the crypto industry.
• Tailor your cover letter to emphasize your passion for the crypto space and your fit for the role.
• Prepare for interview questions related to your understanding of the crypto industry, problem-solving skills, and customer support experience.

ATS Keywords: Account Management, KYC Process, User Management, Troubleshooting, Data Analysis, Product Support, Sales Coordination, Process Improvement, Crypto Industry Knowledge, Attention to Detail, Time Management, Microsoft Excel, Google Sheets, Salesforce

ASSUMPTION: FalconX's application process is designed to assess candidates' industry knowledge, problem-solving skills, and customer support experience, with a focus on finding the best fit for the role and the company's culture.

🛠️ Tools & Technologies

• Microsoft Excel
• Google Sheets
• Salesforce
• FX360 platform

ASSUMPTION: Familiarity with these tools is essential for success in this role, as they are used daily for account management, user management, and customer support tasks.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Inclusivity
• Integrity
• Customer-centricity

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Focused on continuous learning and improvement

Self-Assessment Questions:

• How do you stay up-to-date with the latest developments in the crypto industry?
• Can you provide an example of a time when you had to troubleshoot a complex account issue, and how did you approach it?
• How do you balance the need to support clients with the need to push them forward in a process?

ASSUMPTION: Candidates who align with FalconX's company values and work style are likely to be the best fit for this role and the company's culture.

⚠️ Potential Challenges

• The fast-paced and dynamic nature of the crypto industry may require candidates to adapt quickly to changes and new information.
• The role involves managing multiple accounts and user-related tasks, which can be challenging and require strong organizational skills.
• Candidates may need to work with clients in different time zones, which can impact work hours and scheduling.
• The remote work arrangement may present challenges related to communication and collaboration with team members and clients.

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a willingness to adapt to the unique demands of the role and the crypto industry.

📈 Similar Roles Comparison

• Compared to other account management roles in the crypto industry, this role may have a stronger focus on user management and troubleshooting account issues.
• The crypto industry is highly dynamic and rapidly evolving, with new opportunities and challenges emerging regularly.
• This role offers strong growth potential for candidates looking to advance their careers in account management or the crypto industry.

ASSUMPTION: Candidates should consider the unique demands and opportunities presented by this role in the context of their career goals and the broader crypto industry landscape.

📝 Sample Projects

• Developing and implementing a new user management process to improve efficiency and accuracy
• Creating and maintaining Sandbox accounts for client testing before going live
• Assisting in the token approval process for the pod, requiring a deep understanding of the crypto industry and regulatory landscape

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges that candidates may face in this role, requiring strong problem-solving skills, attention to detail, and a deep understanding of the crypto industry.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the broader organization?
• How does FalconX support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does FalconX approach work-life balance, especially for remote employees?
• What are the next steps for growth and advancement within the company for this role?

ASSUMPTION: These questions can help candidates better understand the role, the company culture, and the opportunities for growth and advancement within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills in account management, customer support, and the crypto industry.
• Prepare for interview questions related to your understanding of the crypto industry, problem-solving skills, and customer support experience.
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.