📌 Core Information
🔹 Job Title: Head Of Internal Communications
🔹 Company: Simply Business
🔹 Location: London, UK (Hybrid)
🔹 Job Type: Permanent
🔹 Category: Insurance, Communications
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (London office)
🚀 Job Overview
Key aspects of this role include:
- Developing and delivering the global internal communications strategy for Simply Business
- Owning the evolution of the company's narrative and ensuring high engagement of colleagues based in the US and UK
- Driving clear understanding of business strategy and being a key contributor and custodian of the award-winning culture
- Directly helping people across the business understand their role in executing the strategy and driving performance
ASSUMPTION: This role requires a strategic mindset, exceptional communication skills, and the ability to influence and guide senior leadership.
📋 Key Responsibilities
✅ Creating and delivering the global internal communications strategy for Simply Business
✅ Owning the evolution of the company's narrative and ensuring high engagement of colleagues based in the US and UK
✅ Driving clear understanding of business strategy and being a key contributor and custodian of the award-winning culture
✅ Directly helping people across the business understand their role in executing the strategy and driving performance
✅ Directly helping people across the business understand their role in executing the strategy and driving performance
✅ Collaborating with the Global CEO and Group Executive Team to define core communication principles and provide strategic counsel
✅ Constantly seeking new ways to keep people informed, engaged, and connected
ASSUMPTION: This role requires a proactive self-starter who is equally happy defining strategy as when hands-on delivering communications.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Marketing, or a related field (or equivalent experience)
Experience: Proven experience (5-10 years) in internal communications, with a focus on data-driven strategies and storytelling
Required Skills:
- Expert understanding of how communications influence behaviors
- Exceptional written and storytelling skills
- Ability to guide, challenge, and direct the Global CEO on all their communications
- Proactive self-starter with the ability to define strategy and deliver hands-on communications
- Ability to positively impact employee engagement across a global organization
Preferred Skills:
- Experience working in a global organization
- Fluency in multiple languages
ASSUMPTION: Candidates should have extensive experience in communications, with a focus on data-driven strategies and storytelling. They must be able to influence and guide senior leadership while positively impacting employee engagement.
💰 Compensation & Benefits
Salary Range: £70,000 - £90,000 per annum (based on experience and market rates)
Benefits:
- Competitive salary
- Annual bonus based on performance
- 25 days annual leave (plus bank holidays) with the option to buy five more days
- Flexible parental leave
- Life event leave
- Paid sabbatical after five years of service
- Private medical insurance through BUPA
- Health cash plan
- Pension matching up to 5%
- Life assurance policy
- Salary sacrifice car scheme
- Flexible benefits scheme
Working Hours: Full-time, 35 hours per week (flexible working hours available)
ASSUMPTION: The salary range provided is an estimate based on market rates for similar roles in the insurance industry in London. The benefits listed are subject to change and may be updated based on the company's policies.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance. Simply Business is dedicated to making small business insurance simple and accessible, with nearly 20 years of experience supporting the success of small businesses and over one million customers worldwide.
Company Size: 1,001-5,000 employees. Simply Business offers a collaborative and supportive work environment with a strong focus on employee development and growth.
Founded: 2000. Simply Business was founded in the UK and has since expanded to the US, with offices in London, Northampton, Boston, and Atlanta.
Company Description:
- Simply Business is an award-winning insurance provider for small businesses and landlords
- Offers a range of insurance products, including business insurance, public liability insurance, professional indemnity insurance, landlord insurance, employers liability insurance, and product liability insurance
- Employs over 1,000 people across two markets (UK and US)
Company Specialties:
- Business insurance
- Public liability insurance
- Professional indemnity insurance
- Landlord insurance
- Employers liability insurance
- Product liability insurance
Company Website: SimplyBusiness.co.uk
ASSUMPTION: Simply Business is a well-established insurance provider with a strong focus on employee engagement and development. The company offers a range of insurance products tailored to small businesses and landlords.
📊 Role Analysis
Career Level: Senior leadership role, reporting directly to the Global CEO
Reporting Structure: This role does not have direct reports but will collaborate with various teams across the organization, including the Group Executive Team and market CEOs
Work Arrangement: Hybrid (London office) with flexibility to work remotely
Growth Opportunities:
- Potential to influence the company's culture and communications strategy
- Opportunity to work closely with senior leadership and contribute to the company's success
- Possibility to develop and grow within the communications team or explore other opportunities within the organization
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a real impact on the company's culture and communications strategy.
🌍 Location & Work Environment
Office Type: Hybrid (London office)
Office Location(s): 99 Gresham St, London, London EC2V 7NG, GB
Geographic Context:
- London is a vibrant and diverse city with a strong business ecosystem
- The Simply Business office is located in the heart of the City of London, close to public transportation and various amenities
- The company offers a hybrid work arrangement, allowing employees to balance work and personal life
Work Schedule: Full-time, 35 hours per week (flexible working hours available)
ASSUMPTION: The hybrid work arrangement offers employees the best of both worlds, allowing them to collaborate with colleagues in the office while also enjoying the flexibility of working from home.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- In-depth interview with the Global CEO and Group Executive Team
- Final interview with the Global CEO
Key Assessment Areas:
- Communication skills and storytelling ability
- Strategic thinking and problem-solving
- Cultural fit and alignment with company values
- Ability to influence and guide senior leadership
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your communication work, demonstrating your ability to simplify complex information and communicate effectively
- Research the company and the role to show your enthusiasm and understanding of the business
ATS Keywords: Internal Communications, Strategic Counsel, Storytelling, Data-Driven, Employee Engagement, Leadership, Communication Strategy, Business Strategy, Stakeholder Management, Motivation, Cultural Understanding, Proactive, Simplifying Complex Information, Influencing, Team Development, Agility
ASSUMPTION: The interview process is designed to assess the candidate's communication skills, strategic thinking, cultural fit, and ability to influence and guide senior leadership.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Slack or other team communication platforms
- Project management tools (e.g., Asana, Trello)
- Social media platforms (e.g., LinkedIn, Twitter)
ASSUMPTION: The tools and technologies required for this role are standard for internal communications professionals and can be learned quickly by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Put customers first
- Act with integrity
- Work together
- Never stop learning
- Make it happen
Work Style:
- Collaborative and supportive work environment
- Focus on employee development and growth
- Strong emphasis on communication and teamwork
- Agile and adaptable to change
Self-Assessment Questions:
- How do you align with Simply Business' company values, and how have you demonstrated these values in your previous roles?
- How comfortable are you working in a hybrid environment, and how do you prefer to communicate with colleagues?
- How do you approach developing and growing within a role, and what steps have you taken to improve your skills and knowledge in the past?
ASSUMPTION: Simply Business places a strong emphasis on cultural fit and values-driven decision-making. Candidates should be prepared to demonstrate their alignment with the company's values and work style.
⚠️ Potential Challenges
- Managing communications for a global organization with diverse needs and time zones
- Balancing strategic thinking with hands-on delivery of communications
- Influencing and guiding senior leadership while maintaining a strong working relationship
- Keeping up with the fast-paced and ever-changing insurance industry
ASSUMPTION: This role presents unique challenges that require a proactive, strategic, and adaptable candidate who can thrive in a dynamic and fast-paced environment.
📈 Similar Roles Comparison
- This role is unique in its focus on global internal communications strategy and its direct reporting line to the Global CEO
- Similar roles in other organizations may have different reporting structures or focus on external communications rather than internal
- Career progression in this role could lead to senior leadership positions within the communications team or other departments within the organization
ASSUMPTION: This role offers a unique opportunity to shape the company's internal communications strategy and culture, with potential for growth and development within the organization.
📝 Sample Projects
- Developing and implementing a global internal communications strategy for a major organizational change
- Creating engaging and informative content for a company-wide intranet or communication platform
- Managing a team of communications professionals to deliver high-quality communications for a global event or product launch
ASSUMPTION: These sample projects demonstrate the strategic and hands-on nature of the role, requiring a candidate with a strong background in internal communications and a proven track record of delivering results.
❓ Key Questions to Ask During Interview
- How would you approach developing and implementing a global internal communications strategy for Simply Business?
- Can you provide an example of a time when you had to influence and guide senior leadership to achieve a specific goal?
- How do you ensure that your communications are engaging, informative, and tailored to diverse audiences within a global organization?
- What steps have you taken to develop your skills and knowledge in internal communications, and how do you plan to continue growing in this role?
- How do you balance strategic thinking with hands-on delivery of communications, and can you provide an example of a project where you had to do both?
ASSUMPTION: These key questions are designed to assess the candidate's strategic thinking, communication skills, and cultural fit for the role and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on internal communications, strategic thinking, and cultural fit
- Prepare examples of your communication work, demonstrating your ability to simplify complex information and communicate effectively
- Research the company and the role to show your enthusiasm and understanding of the business
- Follow up with the HR team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
