Head of Partner Growth

📌 Core Information

🔹 Job Title: Head of Partner Growth

🔹 Company: Global Payments Inc.

🔹 Location: London, United Kingdom (Remote)

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: June 19, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing affiliate and strategic client relationships to ensure deep penetration within the client account.
• Guiding a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.
• Serving as the primary conduit for other company resources dealing with the client.
• Ensuring compliance to the contract and resolving contractual issues.
• Coordinating company resources to respond to client needs 24x7.
• Leading a team of Account Managers and providing performance feedback to promote a growth environment.
• Participating in business and executive reviews based on experience and trends.

ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to build and maintain strong client relationships.

📋 Key Responsibilities

✅ Manage ongoing development of affiliate and strategic client relationships to ensure deep penetration within the client account.

✅ Guide a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.

✅ Serve as the primary conduit for other company resources dealing with the client.

✅ Ensure compliance to the contract and resolve contractual issues.

✅ Coordinate company resources to respond to client needs 24x7.

✅ Lead a team of Account Managers and provide performance feedback to promote a growth environment.

✅ Participate in business and executive reviews based on experience and trends.

ASSUMPTION: This role involves a high level of client interaction, requiring strong interpersonal skills and the ability to manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor's Degree in a related field preferred, or relevant experience in lieu of a degree.

Experience: A minimum of 8 years of related professional experience, including 3-4 years in a supervisory position.

Required Skills:

• Proven track record in client relationship management.
• Experience in team leadership and management.
• Strong business development and strategic planning skills.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with financial acumen and contractual matters.
• Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

• None identified

ASSUMPTION: Relevant experience in the financial services industry or a related field is highly desirable for this role.

💰 Compensation & Benefits

Salary Range: £80,000 - £120,000 per annum (Based on industry standards for a Head of Partner Growth role in London)

Benefits:

• Competitive benefits package
• 401(k) matching
• Health, dental, and vision insurance
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Global Payments operates in the competitive and dynamic financial services industry, offering payment technology and software solutions to businesses worldwide.

Company Size: With over 24,000 employees, Global Payments is a large organization that offers numerous opportunities for career growth and development.

Founded: Global Payments was founded in 1967 and has since grown into a Fortune 500 company with a global presence.

Company Description:

• Global Payments empowers simple, fast, and secure payments for millions of companies worldwide.
• The company offers a complete, worldwide commerce ecosystem that delivers software and services at scale.
• Global Payments is committed to supporting its customers' success through innovative payment solutions and exceptional customer service.

Company Specialties:

• Payments
• Ecommerce
• Point of sale
• Payment technology
• Merchant services
• Integrated payments
• Software solutions
• Omnichannel payments
• Cross-border payments
• Financial services
• Mobile payments
• Digital wallets
• Online payments
• Unified commerce
• Contactless payments
• Embedded fintech
• Issuing
• Mobile point of sale
• Fintech
• Issuer solutions
• and B2B payments

Company Website: http://company.globalpayments.com/

ASSUMPTION: Global Payments' extensive industry experience and global reach make it an attractive employer for professionals seeking to grow their careers in the financial services sector.

📊 Role Analysis

Career Level: This role is at the senior management level, reporting directly to the SVP or VP of Partner Growth.

Reporting Structure: The Head of Partner Growth will oversee a team of Account Managers, who are responsible for managing client relationships and ensuring operational and service delivery standards are met.

Work Arrangement: This role is on-site, with the expectation that the successful candidate will be based in the company's London office. However, some flexibility for remote work may be available.

Growth Opportunities:

• Progression to a more senior role within the Partner Growth team or the wider organization.
• Expanding the team and taking on additional responsibilities as the business grows.
• Developing expertise in specific areas of the business, such as strategic partnerships or client management.

ASSUMPTION: This role offers significant opportunities for career growth and development within a dynamic and expanding organization.

🌍 Location & Work Environment

Office Type: Global Payments' London office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): The company's London office is located in the heart of the city, providing easy access to public transportation and nearby amenities.

Geographic Context:

• London is a major global financial hub, offering a vibrant and dynamic business environment.
• The city is home to numerous financial services companies and industry events, providing ample opportunities for networking and professional development.
• London's diverse culture and rich history make it an attractive place to live and work.

Work Schedule: The work schedule for this role is typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs. The role may require occasional travel to meet with clients or attend industry events.

ASSUMPTION: The successful candidate will thrive in a fast-paced, dynamic work environment and enjoy the challenge of managing multiple priorities and client relationships.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the Talent Acquisition team.
• In-depth interview with the hiring manager or a panel of stakeholders.
• Case study or presentation to demonstrate problem-solving skills and strategic thinking.
• Final interview with the SVP or VP of Partner Growth.

Key Assessment Areas:

• Client relationship management skills.
• Strategic planning and business development capabilities.
• Leadership and team management abilities.
• Problem-solving and negotiation skills.
• Industry knowledge and market awareness.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of the financial services industry and Global Payments' business model in your application materials.
• Prepare for the interview by researching the company, its competitors, and industry trends.
• Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.

ATS Keywords: Client Relationships, Team Leadership, Business Development, Contract Management, Revenue Growth, Problem Solving, Client Advocacy, Strategic Planning, Operational Standards, Cross-Functional Collaboration, Performance Management, Negotiation, Customer Satisfaction, Financial Acumen, Stakeholder Engagement, Market Knowledge

ASSUMPTION: The interview process for this role will be comprehensive and competitive, with a focus on assessing the candidate's strategic thinking, leadership skills, and industry knowledge.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce)
• Project management tools (e.g., Asana, Trello)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Docs, Google Sheets)
• Video conferencing tools (e.g., Zoom, Microsoft Teams)

ASSUMPTION: The successful candidate will be comfortable using a range of tools and technologies to manage client relationships and team workflows.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Results-driven and focused on achieving excellence
• Adaptable and responsive to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you an effective communicator and collaborator, with a proven track record of building and maintaining strong client relationships?
• Do you have a strategic mindset and a proven ability to develop and execute successful business development plans?
• Are you comfortable working with a diverse range of stakeholders, from clients to internal teams?

ASSUMPTION: The successful candidate will be a strong cultural fit for Global Payments, with a customer-centric mindset, a collaborative work style, and a commitment to achieving excellence.

⚠️ Potential Challenges

• The role may require occasional travel to meet with clients or attend industry events.
• The successful candidate will need to manage multiple priorities and client relationships, requiring strong organizational skills and the ability to work under pressure.
• The financial services industry is competitive and dynamic, with constant changes in regulations and market trends that may impact the role and its priorities.
• The role may require working outside of standard business hours to meet client needs.

ASSUMPTION: The successful candidate will be able to manage the demands of the role and thrive in a fast-paced, dynamic work environment.

📈 Similar Roles Comparison

• Compared to other senior client relationship management roles, this role places a greater emphasis on strategic planning and business development.
• Unlike some other financial services roles, this role requires a strong focus on operational and service delivery standards to ensure client satisfaction.
• Career progression in this role may involve expanding the team and taking on additional responsibilities as the business grows.

ASSUMPTION: This role offers a unique blend of strategic planning, client relationship management, and operational oversight, making it an attractive opportunity for experienced professionals seeking to grow their careers in the financial services industry.

📝 Sample Projects

• Developing and executing a strategic plan to expand the company's partnership with a major client, resulting in a significant increase in revenue.
• Managing a team of Account Managers to ensure the successful implementation of a new client onboarding process, improving client satisfaction and reducing time to revenue.
• Negotiating a complex contract renewal with a key client, ensuring the company's financial interests are protected while maintaining a strong client relationship.

ASSUMPTION: The successful candidate will have a proven track record of delivering results in similar projects and will be able to demonstrate their ability to manage complex client relationships and drive revenue growth.

❓ Key Questions to Ask During Interview

• Can you describe the company's approach to strategic partnerships and business development?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does the company measure success for this role, and what are the key performance indicators?
• What is the company's approach to work-life balance, and how does it support employees in achieving this?

ASSUMPTION: The successful candidate will be proactive in asking insightful questions during the interview process to demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: https://tsys.wd1.myworkdayjobs.com/TSYS/job/Head-of-Partner-Growth_R0062540
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for the interview by researching the company, its competitors, and industry trends.
• Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.
• Follow up with the hiring manager or Talent Acquisition team one week after submitting your application to confirm receipt and inquire about the next steps in the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.