π Core Information
πΉ Job Title: Head of Partner Growth
πΉ Company: Global Payments Inc.
πΉ Location: London, United Kingdom (Remote)
πΉ Job Type: Full-Time
πΉ Category: Financial Services
πΉ Date Posted: June 19, 2025
πΉ Experience Level: 10+ years
πΉ Remote Status: On-site
π Job Overview
Key aspects of this role include:
- Managing affiliate and strategic client relationships to ensure deep penetration within the client account.
- Guiding a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.
- Serving as the primary conduit for other company resources dealing with the client.
- Ensuring compliance to the contract and resolving contractual issues.
- Coordinating company resources to respond to client needs 24x7.
- Leading a team of Account Managers and providing performance feedback to promote a growth environment.
- Participating in business and executive reviews based on experience and trends.
ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to build and maintain strong client relationships.
π Key Responsibilities
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Manage ongoing development of affiliate and strategic client relationships to ensure deep penetration within the client account.
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Guide a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.
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Serve as the primary conduit for other company resources dealing with the client.
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Ensure compliance to the contract and resolve contractual issues.
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Coordinate company resources to respond to client needs 24x7.
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Lead a team of Account Managers and provide performance feedback to promote a growth environment.
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Participate in business and executive reviews based on experience and trends.
ASSUMPTION: This role involves a high level of client interaction, requiring strong interpersonal skills and the ability to manage multiple priorities.
π― Required Qualifications
Education: Bachelor's Degree in a related field preferred, or relevant experience in lieu of a degree.
Experience: A minimum of 8 years of related professional experience, including 3-4 years in a supervisory position.
Required Skills:
- Proven track record in client relationship management.
- Experience in team leadership and management.
- Strong business development and strategic planning skills.
- Excellent communication, negotiation, and problem-solving skills.
- Familiarity with financial acumen and contractual matters.
- Ability to work in a fast-paced, dynamic environment.
Preferred Skills:
ASSUMPTION: Relevant experience in the financial services industry or a related field is highly desirable for this role.
π° Compensation & Benefits
Salary Range: Β£80,000 - Β£120,000 per annum (Based on industry standards for a Head of Partner Growth role in London)
Benefits:
- Competitive benefits package
- 401(k) matching
- Health, dental, and vision insurance
- Flexible spending accounts
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
π Applicant Insights
π Company Context
Industry: Global Payments operates in the competitive and dynamic financial services industry, offering payment technology and software solutions to businesses worldwide.
Company Size: With over 24,000 employees, Global Payments is a large organization that offers numerous opportunities for career growth and development.
Founded: Global Payments was founded in 1967 and has since grown into a Fortune 500 company with a global presence.
Company Description:
- Global Payments empowers simple, fast, and secure payments for millions of companies worldwide.
- The company offers a complete, worldwide commerce ecosystem that delivers software and services at scale.
- Global Payments is committed to supporting its customers' success through innovative payment solutions and exceptional customer service.
Company Specialties:
- Payments
- Ecommerce
- Point of sale
- Payment technology
- Merchant services
- Integrated payments
- Software solutions
- Omnichannel payments
- Cross-border payments
- Financial services
- Mobile payments
- Digital wallets
- Online payments
- Unified commerce
- Contactless payments
- Embedded fintech
- Issuing
- Mobile point of sale
- Fintech
- Issuer solutions
- and B2B payments
Company Website: http://company.globalpayments.com/
ASSUMPTION: Global Payments' extensive industry experience and global reach make it an attractive employer for professionals seeking to grow their careers in the financial services sector.
π Role Analysis
Career Level: This role is at the senior management level, reporting directly to the SVP or VP of Partner Growth.
Reporting Structure: The Head of Partner Growth will oversee a team of Account Managers, who are responsible for managing client relationships and ensuring operational and service delivery standards are met.
Work Arrangement: This role is on-site, with the expectation that the successful candidate will be based in the company's London office. However, some flexibility for remote work may be available.
Growth Opportunities:
- Progression to a more senior role within the Partner Growth team or the wider organization.
- Expanding the team and taking on additional responsibilities as the business grows.
- Developing expertise in specific areas of the business, such as strategic partnerships or client management.
ASSUMPTION: This role offers significant opportunities for career growth and development within a dynamic and expanding organization.
π Location & Work Environment
Office Type: Global Payments' London office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): The company's London office is located in the heart of the city, providing easy access to public transportation and nearby amenities.
Geographic Context:
- London is a major global financial hub, offering a vibrant and dynamic business environment.
- The city is home to numerous financial services companies and industry events, providing ample opportunities for networking and professional development.
- London's diverse culture and rich history make it an attractive place to live and work.
Work Schedule: The work schedule for this role is typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs. The role may require occasional travel to meet with clients or attend industry events.
ASSUMPTION: The successful candidate will thrive in a fast-paced, dynamic work environment and enjoy the challenge of managing multiple priorities and client relationships.
πΌ Interview & Application Insights
Typical Process:
- Phone or video screen with the Talent Acquisition team.
- In-depth interview with the hiring manager or a panel of stakeholders.
- Case study or presentation to demonstrate problem-solving skills and strategic thinking.
- Final interview with the SVP or VP of Partner Growth.
Key Assessment Areas:
- Client relationship management skills.
- Strategic planning and business development capabilities.
- Leadership and team management abilities.
- Problem-solving and negotiation skills.
- Industry knowledge and market awareness.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Demonstrate your understanding of the financial services industry and Global Payments' business model in your application materials.
- Prepare for the interview by researching the company, its competitors, and industry trends.
- Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.
ATS Keywords: Client Relationships, Team Leadership, Business Development, Contract Management, Revenue Growth, Problem Solving, Client Advocacy, Strategic Planning, Operational Standards, Cross-Functional Collaboration, Performance Management, Negotiation, Customer Satisfaction, Financial Acumen, Stakeholder Engagement, Market Knowledge
ASSUMPTION: The interview process for this role will be comprehensive and competitive, with a focus on assessing the candidate's strategic thinking, leadership skills, and industry knowledge.
π οΈ Tools & Technologies
- CRM software (e.g., Salesforce)
- Project management tools (e.g., Asana, Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets)
- Video conferencing tools (e.g., Zoom, Microsoft Teams)
ASSUMPTION: The successful candidate will be comfortable using a range of tools and technologies to manage client relationships and team workflows.
π Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Respectful
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Results-driven and focused on achieving excellence
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you an effective communicator and collaborator, with a proven track record of building and maintaining strong client relationships?
- Do you have a strategic mindset and a proven ability to develop and execute successful business development plans?
- Are you comfortable working with a diverse range of stakeholders, from clients to internal teams?
ASSUMPTION: The successful candidate will be a strong cultural fit for Global Payments, with a customer-centric mindset, a collaborative work style, and a commitment to achieving excellence.
β οΈ Potential Challenges
- The role may require occasional travel to meet with clients or attend industry events.
- The successful candidate will need to manage multiple priorities and client relationships, requiring strong organizational skills and the ability to work under pressure.
- The financial services industry is competitive and dynamic, with constant changes in regulations and market trends that may impact the role and its priorities.
- The role may require working outside of standard business hours to meet client needs.
ASSUMPTION: The successful candidate will be able to manage the demands of the role and thrive in a fast-paced, dynamic work environment.
π Similar Roles Comparison
- Compared to other senior client relationship management roles, this role places a greater emphasis on strategic planning and business development.
- Unlike some other financial services roles, this role requires a strong focus on operational and service delivery standards to ensure client satisfaction.
- Career progression in this role may involve expanding the team and taking on additional responsibilities as the business grows.
ASSUMPTION: This role offers a unique blend of strategic planning, client relationship management, and operational oversight, making it an attractive opportunity for experienced professionals seeking to grow their careers in the financial services industry.
π Sample Projects
- Developing and executing a strategic plan to expand the company's partnership with a major client, resulting in a significant increase in revenue.
- Managing a team of Account Managers to ensure the successful implementation of a new client onboarding process, improving client satisfaction and reducing time to revenue.
- Negotiating a complex contract renewal with a key client, ensuring the company's financial interests are protected while maintaining a strong client relationship.
ASSUMPTION: The successful candidate will have a proven track record of delivering results in similar projects and will be able to demonstrate their ability to manage complex client relationships and drive revenue growth.
β Key Questions to Ask During Interview
- Can you describe the company's approach to strategic partnerships and business development?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this role, and what are the key performance indicators?
- What is the company's approach to work-life balance, and how does it support employees in achieving this?
ASSUMPTION: The successful candidate will be proactive in asking insightful questions during the interview process to demonstrate their interest in the role and the company.
π Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://tsys.wd1.myworkdayjobs.com/TSYS/job/Head-of-Partner-Growth_R0062540
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for the interview by researching the company, its competitors, and industry trends.
- Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.
- Follow up with the hiring manager or Talent Acquisition team one week after submitting your application to confirm receipt and inquire about the next steps in the interview process.
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.