G

Head of Partner Growth

Global Payments Inc.
Full-time
On-site
London, City of, United Kingdom
πŸš€ Growth Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Head of Partner Growth

πŸ”Ή Company: Global Payments Inc.

πŸ”Ή Location: London, United Kingdom (Remote)

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Financial Services

πŸ”Ή Date Posted: June 19, 2025

πŸ”Ή Experience Level: 10+ years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing affiliate and strategic client relationships to ensure deep penetration within the client account.
  • Guiding a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.
  • Serving as the primary conduit for other company resources dealing with the client.
  • Ensuring compliance to the contract and resolving contractual issues.
  • Coordinating company resources to respond to client needs 24x7.
  • Leading a team of Account Managers and providing performance feedback to promote a growth environment.
  • Participating in business and executive reviews based on experience and trends.

ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to build and maintain strong client relationships.

πŸ“‹ Key Responsibilities

βœ… Manage ongoing development of affiliate and strategic client relationships to ensure deep penetration within the client account.

βœ… Guide a team responsible for client relationships, ensuring operational and service delivery standards are met while maximizing revenue growth.

βœ… Serve as the primary conduit for other company resources dealing with the client.

βœ… Ensure compliance to the contract and resolve contractual issues.

βœ… Coordinate company resources to respond to client needs 24x7.

βœ… Lead a team of Account Managers and provide performance feedback to promote a growth environment.

βœ… Participate in business and executive reviews based on experience and trends.

ASSUMPTION: This role involves a high level of client interaction, requiring strong interpersonal skills and the ability to manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor's Degree in a related field preferred, or relevant experience in lieu of a degree.

Experience: A minimum of 8 years of related professional experience, including 3-4 years in a supervisory position.

Required Skills:

  • Proven track record in client relationship management.
  • Experience in team leadership and management.
  • Strong business development and strategic planning skills.
  • Excellent communication, negotiation, and problem-solving skills.
  • Familiarity with financial acumen and contractual matters.
  • Ability to work in a fast-paced, dynamic environment.

Preferred Skills:

  • None identified

ASSUMPTION: Relevant experience in the financial services industry or a related field is highly desirable for this role.

πŸ’° Compensation & Benefits

Salary Range: Β£80,000 - Β£120,000 per annum (Based on industry standards for a Head of Partner Growth role in London)

Benefits:

  • Competitive benefits package
  • 401(k) matching
  • Health, dental, and vision insurance
  • Flexible spending accounts
  • Employee assistance program
  • Tuition reimbursement

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Global Payments operates in the competitive and dynamic financial services industry, offering payment technology and software solutions to businesses worldwide.

Company Size: With over 24,000 employees, Global Payments is a large organization that offers numerous opportunities for career growth and development.

Founded: Global Payments was founded in 1967 and has since grown into a Fortune 500 company with a global presence.

Company Description:

  • Global Payments empowers simple, fast, and secure payments for millions of companies worldwide.
  • The company offers a complete, worldwide commerce ecosystem that delivers software and services at scale.
  • Global Payments is committed to supporting its customers' success through innovative payment solutions and exceptional customer service.

Company Specialties:

  • Payments
  • Ecommerce
  • Point of sale
  • Payment technology
  • Merchant services
  • Integrated payments
  • Software solutions
  • Omnichannel payments
  • Cross-border payments
  • Financial services
  • Mobile payments
  • Digital wallets
  • Online payments
  • Unified commerce
  • Contactless payments
  • Embedded fintech
  • Issuing
  • Mobile point of sale
  • Fintech
  • Issuer solutions
  • and B2B payments

Company Website: http://company.globalpayments.com/

ASSUMPTION: Global Payments' extensive industry experience and global reach make it an attractive employer for professionals seeking to grow their careers in the financial services sector.

πŸ“Š Role Analysis

Career Level: This role is at the senior management level, reporting directly to the SVP or VP of Partner Growth.

Reporting Structure: The Head of Partner Growth will oversee a team of Account Managers, who are responsible for managing client relationships and ensuring operational and service delivery standards are met.

Work Arrangement: This role is on-site, with the expectation that the successful candidate will be based in the company's London office. However, some flexibility for remote work may be available.

Growth Opportunities:

  • Progression to a more senior role within the Partner Growth team or the wider organization.
  • Expanding the team and taking on additional responsibilities as the business grows.
  • Developing expertise in specific areas of the business, such as strategic partnerships or client management.

ASSUMPTION: This role offers significant opportunities for career growth and development within a dynamic and expanding organization.

🌍 Location & Work Environment

Office Type: Global Payments' London office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): The company's London office is located in the heart of the city, providing easy access to public transportation and nearby amenities.

Geographic Context:

  • London is a major global financial hub, offering a vibrant and dynamic business environment.
  • The city is home to numerous financial services companies and industry events, providing ample opportunities for networking and professional development.
  • London's diverse culture and rich history make it an attractive place to live and work.

Work Schedule: The work schedule for this role is typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility to work additional hours as needed to meet client needs. The role may require occasional travel to meet with clients or attend industry events.

ASSUMPTION: The successful candidate will thrive in a fast-paced, dynamic work environment and enjoy the challenge of managing multiple priorities and client relationships.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Phone or video screen with the Talent Acquisition team.
  • In-depth interview with the hiring manager or a panel of stakeholders.
  • Case study or presentation to demonstrate problem-solving skills and strategic thinking.
  • Final interview with the SVP or VP of Partner Growth.

Key Assessment Areas:

  • Client relationship management skills.
  • Strategic planning and business development capabilities.
  • Leadership and team management abilities.
  • Problem-solving and negotiation skills.
  • Industry knowledge and market awareness.

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Demonstrate your understanding of the financial services industry and Global Payments' business model in your application materials.
  • Prepare for the interview by researching the company, its competitors, and industry trends.
  • Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.

ATS Keywords: Client Relationships, Team Leadership, Business Development, Contract Management, Revenue Growth, Problem Solving, Client Advocacy, Strategic Planning, Operational Standards, Cross-Functional Collaboration, Performance Management, Negotiation, Customer Satisfaction, Financial Acumen, Stakeholder Engagement, Market Knowledge

ASSUMPTION: The interview process for this role will be comprehensive and competitive, with a focus on assessing the candidate's strategic thinking, leadership skills, and industry knowledge.

πŸ› οΈ Tools & Technologies

  • CRM software (e.g., Salesforce)
  • Project management tools (e.g., Asana, Trello)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Docs, Google Sheets)
  • Video conferencing tools (e.g., Zoom, Microsoft Teams)

ASSUMPTION: The successful candidate will be comfortable using a range of tools and technologies to manage client relationships and team workflows.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Innovative
  • Collaborative
  • Accountable
  • Respectful

Work Style:

  • Dynamic and fast-paced
  • Collaborative and team-oriented
  • Results-driven and focused on achieving excellence
  • Adaptable and responsive to change

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic work environment?
  • Are you an effective communicator and collaborator, with a proven track record of building and maintaining strong client relationships?
  • Do you have a strategic mindset and a proven ability to develop and execute successful business development plans?
  • Are you comfortable working with a diverse range of stakeholders, from clients to internal teams?

ASSUMPTION: The successful candidate will be a strong cultural fit for Global Payments, with a customer-centric mindset, a collaborative work style, and a commitment to achieving excellence.

⚠️ Potential Challenges

  • The role may require occasional travel to meet with clients or attend industry events.
  • The successful candidate will need to manage multiple priorities and client relationships, requiring strong organizational skills and the ability to work under pressure.
  • The financial services industry is competitive and dynamic, with constant changes in regulations and market trends that may impact the role and its priorities.
  • The role may require working outside of standard business hours to meet client needs.

ASSUMPTION: The successful candidate will be able to manage the demands of the role and thrive in a fast-paced, dynamic work environment.

πŸ“ˆ Similar Roles Comparison

  • Compared to other senior client relationship management roles, this role places a greater emphasis on strategic planning and business development.
  • Unlike some other financial services roles, this role requires a strong focus on operational and service delivery standards to ensure client satisfaction.
  • Career progression in this role may involve expanding the team and taking on additional responsibilities as the business grows.

ASSUMPTION: This role offers a unique blend of strategic planning, client relationship management, and operational oversight, making it an attractive opportunity for experienced professionals seeking to grow their careers in the financial services industry.

πŸ“ Sample Projects

  • Developing and executing a strategic plan to expand the company's partnership with a major client, resulting in a significant increase in revenue.
  • Managing a team of Account Managers to ensure the successful implementation of a new client onboarding process, improving client satisfaction and reducing time to revenue.
  • Negotiating a complex contract renewal with a key client, ensuring the company's financial interests are protected while maintaining a strong client relationship.

ASSUMPTION: The successful candidate will have a proven track record of delivering results in similar projects and will be able to demonstrate their ability to manage complex client relationships and drive revenue growth.

❓ Key Questions to Ask During Interview

  • Can you describe the company's approach to strategic partnerships and business development?
  • How does the company support the professional development and growth of its employees?
  • What are the key priorities for this role in the first 90 days?
  • How does the company measure success for this role, and what are the key performance indicators?
  • What is the company's approach to work-life balance, and how does it support employees in achieving this?

ASSUMPTION: The successful candidate will be proactive in asking insightful questions during the interview process to demonstrate their interest in the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the following link: https://tsys.wd1.myworkdayjobs.com/TSYS/job/Head-of-Partner-Growth_R0062540
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
  • Prepare for the interview by researching the company, its competitors, and industry trends.
  • Be ready to discuss your approach to client relationship management, strategic planning, and team leadership.
  • Follow up with the hiring manager or Talent Acquisition team one week after submitting your application to confirm receipt and inquire about the next steps in the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.