📌 Core Information
🔹 Job Title: Help Center Content Strategist
🔹 Company: Remitly
🔹 Location: Seattle, Washington, United States
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Financial Services
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Developing a content strategy for Remitly's Help Center
- Creating and publishing Help Center articles to support customer success
- Collaborating with various teams to ensure content quality and alignment with Remitly's brand voice
- Optimizing Help Center content based on analytics and feedback
- Contributing to the product content team's standards and dynamic
ASSUMPTION: This role requires a balance of strategic thinking and hands-on content creation. It involves working with multiple teams and requires strong collaboration skills.
📋 Key Responsibilities
✅ Establish the content strategy, content patterns, information architecture/hierarchy, voice and tone, and overall content best practices for the Help Center
✅ Publish articles using the content management system (Sanity.io). Monitor performance metrics to understand areas of opportunity
✅ Partner closely with product management, legal, compliance, content design, product design, UX research, customer service, marketing, engineering, and localization
✅ Continually optimize Help Center content based on analytics and feedback from teams including customer service, voice of customer, and product/UX research
✅ Help raise the bar for content at Remitly by ensuring content is clear, actionable, complete, concise, conversational, accessible, on-brand, and easy to translate/localize
ASSUMPTION: This role requires a strong understanding of customer needs and the ability to create clear, concise, and actionable content that supports customer success.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related field)
Experience: At least 3 years of experience creating mobile-first, customer-facing content. Experience creating and optimizing Help content is a plus
Required Skills:
- Familiarity with digital content best practices: style guides; design systems; plain-language best practices; accessibility; voice and tone; and SEO (search engine optimization)
- A portfolio of work that showcases your content skills
- Experience with content management systems (CMS)
Preferred Skills:
- Familiarity with content analytics, such as click-through rates and depth metrics
- Experience with (or curiosity about) content usability testing and optimization
ASSUMPTION: While not explicitly stated, a strong understanding of the financial services industry and its terminology would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $100,000 - $120,000 per year (USD)
Benefits:
- Flexible paid time off
- Health, dental, and vision + 401k plan with company matching
- Paid parental, medical, military, and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education and travel benefits
Working Hours: Full-time, typically 40 hours per week. This role is hybrid and based in Seattle, WA
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Seattle area. The benefits listed are based on the information provided in the job description.
📌 Applicant Insights
🔍 Company Context
Industry: Remitly operates in the financial services industry, specifically in the realm of international payments and money transfers
Company Size: Remitly has 1,001-5,000 employees, which means applicants can expect a mid-sized company structure with established processes and teams
Founded: Remitly was founded in 2011, making it a well-established company in the fintech industry
Company Description:
- Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally
- The company's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders
- Remitly is committed to nondiscrimination across its global organization and in all of its business operations
Company Specialties:
- Mobile Payments
- Remittance
- Digital Money Transfer
- Banking
- Fintech
- and Lending
Company Website: www.remitly.com
ASSUMPTION: Remitly's focus on digital channels and international payments makes it a unique and innovative player in the financial services industry.
📊 Role Analysis
Career Level: This role is at the mid-level of Remitly's content strategy and creation hierarchy
Reporting Structure: This role reports to the Senior Manager of Product Content
Work Arrangement: This is a hybrid role, with a mix of on-site and remote work. The office is based in Seattle, WA
Growth Opportunities:
- As Remitly continues to grow, there may be opportunities for this role to expand into other areas of content creation or management
- With experience and proven success, there may be opportunities for advancement within the product content team or related departments
ASSUMPTION: Given Remitly's growth and expansion, there may be opportunities for this role to evolve and grow over time.
🌍 Location & Work Environment
Office Type: Remitly's headquarters is a modern, collaborative workspace designed to foster innovation and creativity
Office Location(s): 1111 3rd Ave, Suite 2100, Seattle, Washington 98101, US
Geographic Context:
- Seattle is a vibrant, tech-centric city with a strong fintech industry
- The city offers a high quality of life, with numerous cultural attractions, outdoor activities, and a diverse food scene
- Seattle has a moderate climate, with mild winters and warm, dry summers
Work Schedule: The work schedule is typical for a full-time role, with standard business hours and some flexibility for remote work
ASSUMPTION: The hybrid work arrangement offers a balance between the structure and collaboration of an on-site office and the flexibility of remote work.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screen with a member of the HR team
- Content challenge or test to assess skills and fit
- Final interview with the hiring manager and/or team members
Key Assessment Areas:
- Content creation and strategy skills
- Collaboration and communication skills
- Understanding of Remitly's brand voice and values
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content creation and strategy experience
- Include a link to your portfolio or samples of your work
- Prepare for the content challenge or test by reviewing Remitly's website and understanding their brand voice and values
- Research Remitly's competitors and industry trends to demonstrate your knowledge and interest in the role
ATS Keywords: Help Center, Content Strategy, Content Creation, Digital Content, Customer Support, SEO, Analytics, Collaboration, Localization, Plain-Language Best Practices, Accessibility, Voice and Tone
ASSUMPTION: The interview process may vary depending on the specific needs of the team and the candidate's qualifications.
🛠️ Tools & Technologies
- Sanity.io (Content Management System)
- Google Workspace (Gmail, Google Docs, Google Sheets, etc.)
- Microsoft Office (Word, Excel, PowerPoint, etc.)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The tools and technologies listed are based on the job description and may be subject to change or expansion based on the team's needs.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: We put customers first in everything we do
- United: We are united through our vision to transform lives with trusted financial services that transcend borders
- Inclusive: We celebrate diversity and are committed to creating an inclusive environment for all employees
Work Style:
- Collaborative: Remitly values teamwork and collaboration across departments and teams
- Innovative: The company encourages creativity and innovation in problem-solving and content creation
- Data-driven: Remitly uses data and analytics to inform decision-making and content strategy
Self-Assessment Questions:
- Do you have a strong understanding of customer needs and the ability to create clear, concise, and actionable content that supports customer success?
- Are you comfortable working with multiple teams and stakeholders to ensure content quality and alignment with Remitly's brand voice?
- Do you have a strategic mindset and the ability to develop and execute a content strategy for the Help Center?
ASSUMPTION: Remitly's company values and work style are designed to foster a collaborative, innovative, and customer-centric work environment.
⚠️ Potential Challenges
- The role may require working with tight deadlines and managing multiple projects simultaneously
- There may be a need to balance strategic thinking with hands-on content creation
- The role may require working with teams across different time zones and locations
- The role may require occasional travel for meetings or events
ASSUMPTION: These potential challenges are based on the job description and may vary depending on the specific needs of the team and the company.
📈 Similar Roles Comparison
- This role is similar to a Content Strategist or Content Manager role, but with a specific focus on Help Center content and customer support
- Unlike some content roles, this position requires a strong understanding of customer needs and the ability to create clear, concise, and actionable content that supports customer success
- This role may offer opportunities for growth and advancement within the product content team or related departments
ASSUMPTION: This role is unique in its focus on Help Center content and customer support, but shares many similarities with other content strategy and creation roles.
📝 Sample Projects
- Developing a content strategy for Remitly's Help Center, including content patterns, information architecture/hierarchy, voice and tone, and overall content best practices
- Creating and publishing Help Center articles using the content management system (Sanity.io) and monitoring performance metrics to understand areas of opportunity
- Collaborating with various teams, including product management, legal, compliance, content design, product design, UX research, customer service, marketing, engineering, and localization, to ensure content quality and alignment with Remitly's brand voice
ASSUMPTION: These sample projects are based on the job description and may vary depending on the specific needs of the team and the company.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for creating and publishing Help Center content?
- How does this role collaborate with other teams, such as product management, customer service, and marketing?
- What are the key performance indicators (KPIs) for success in this role, and how are they tracked and measured?
- How does Remitly support the professional development and growth of its employees?
- What are the biggest challenges facing the Help Center content team, and how can this role help address them?
ASSUMPTION: These key questions are designed to help applicants better understand the role, the team, and the company, and to demonstrate their interest and engagement in the position.
📌 Next Steps for Applicants
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
