IAM Business Analyst/Technical Writer

📌 Core Information

🔹 Job Title: IAM Business Analyst/Technical Writer

🔹 Company: TEKsystems

🔹 Location: Charlotte, North Carolina

🔹 Job Type: Hybrid

🔹 Category: IT & Software Development

🔹 Date Posted: May 27, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Improving internal access to enterprise services through documentation and communication strategies
• Streamlining the lifecycle management of business roles on mainframe applications
• Collaborating with various teams, including engineering, product, and business teams
• Working in an Agile environment and using tools like Confluence and Jira

ASSUMPTION: This role requires strong technical writing skills and the ability to translate complex concepts into user-friendly content. Familiarity with mainframe environments and IAM concepts is a plus but not required.

📋 Key Responsibilities

✅ Process Documentation & Translation:

• Collect, review, and validate documentation from product and engineering teams
• Translate technical and procedural information into intuitive and accessible content on Confluence pages

✅ Communication & Enablement:

• Develop and maintain communication materials to socialize IAM concepts and project updates
• Support enablement sessions or training initiatives by developing relevant materials

✅ Business Role Management Coordination:

• Partner with business units to coordinate efforts to create, modify, certify, and delete business roles
• Help define and refine standard operating procedures and workflows for role lifecycle processes
• Track and report on progress, challenges, and opportunities for process improvement

ASSUMPTION: The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor's degree in a related field or equivalent experience

Experience: 3-5 years of experience in business analysis, IAM, IT operations, or a similar function

Required Skills:

• Experience with technical writing and translating complex concepts into user-friendly content
• Experience in understanding and documenting business processes in alignment with risk frameworks
• Proficiency with Confluence or similar collaboration tools
• Strong organizational and communication skills
• Demonstrated ability to work across functional teams and manage multiple priorities
• Experience working in an Agile environment

Preferred Skills:

• Experience with IAM tools such as SailPoint, CyberArk, or similar platforms
• Background in change management or process improvement methodologies
• Proficiency with Jira or similar agile product delivery tools
• Ability to work independently in a fast-paced environment with minimal supervision

ASSUMPTION: While familiarity with mainframe environments and IAM concepts is a plus, it is not required for this role. The required skills can be developed through relevant experience and training.

💰 Compensation & Benefits

Salary Range: $53.60 - $57.00/hr

Benefits:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Working Hours: 40 hours per week, with flexible hours based on team needs and project deadlines

ASSUMPTION: The salary range provided is based on the company's standard pay scale for this role. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems is a leading provider of business and technology services, specializing in IT services and IT consulting. They accelerate business transformation for their customers by delivering a range of solutions.

Company Size: TEKsystems has 10,001+ employees globally, providing a large and diverse work environment with ample opportunities for growth and collaboration.

Founded: TEKsystems was founded in 1983 and has since grown to become a trusted partner for businesses seeking to capitalize on change and master the momentum of technology.

Company Description:

• TEKsystems delivers business outcomes through a range of solutions, including IT services, IT talent management expertise, staffing services, digital services, advisory services, co-led services, enterprise services, DevOps and automation, risk & security, cloud enablement and migration, enterprise applications, telecom design and implementation, and technology operations.
• The company is committed to making positive impacts in global communities and building tomorrow through strategic thinking, hands-on collaboration, and delivering business outcomes.
• TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• Technology Operations

Company Website: TEKsystems

ASSUMPTION: TEKsystems' large size and diverse service offerings provide numerous opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: This role is at the mid-level career stage, requiring 3-5 years of relevant experience.

Reporting Structure: The IAM Business Analyst/Technical Writer will report to the IAM team lead and work closely with various teams, including engineering, product, and business teams.

Work Arrangement: This is a hybrid position, with a mix of on-site and remote work in Charlotte, North Carolina.

Growth Opportunities:

• As TEKsystems is a large company with diverse service offerings, there are ample opportunities for career growth and development within the organization.
• The role's focus on process improvement and communication provides opportunities to expand skills and take on more responsibilities over time.
• Working with various teams and stakeholders can lead to learning new skills and gaining exposure to different aspects of the business.

ASSUMPTION: The growth opportunities in this role are largely dependent on the individual's performance, initiative, and alignment with the company's goals and values.

🌍 Location & Work Environment

Office Type: TEKsystems' Charlotte office is a hybrid work environment, with a mix of on-site and remote work.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US

Geographic Context:

• Charlotte, North Carolina, is the most populous city in the state and the 17th-most populous city in the United States.
• The city is known for its urban development, financial sector, and sports teams, including the NFL's Carolina Panthers and the NBA's Charlotte Hornets.
• Charlotte has a humid subtropical climate, with mild winters and hot, humid summers.

Work Schedule: The work schedule is typically Monday through Friday, with flexible hours based on team needs and project deadlines.

ASSUMPTION: The work environment at TEKsystems' Charlotte office is collaborative and dynamic, with a focus on delivering business outcomes and making positive impacts in global communities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a recruiter
• Technical assessment or case study
• Final interview with the hiring manager and team members

Key Assessment Areas:

• Technical writing skills and ability to translate complex concepts into user-friendly content
• Understanding of business processes and risk frameworks
• Proficiency with Confluence and other collaboration tools
• Strong organizational and communication skills
• Ability to work independently and manage multiple priorities

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the role's responsibilities and how your background aligns with them
• Showcase your ability to work collaboratively and manage multiple priorities
• Prepare for the technical assessment or case study by reviewing your understanding of business processes and risk frameworks

ATS Keywords: IAM, Business Analysis, Technical Writing, Process Documentation, Collaboration Tools, Agile, Mainframe Environments, Role Management, Change Management, Process Improvement, Jira

ASSUMPTION: The interview process at TEKsystems is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's goals and values.

🛠️ Tools & Technologies

• Confluence
• Jira
• Mainframe environments
• IAM tools (e.g., SailPoint, CyberArk)

ASSUMPTION: The tools and technologies required for this role are standard in the IT industry and can be learned through relevant experience and training.

👔 Cultural Fit Considerations

Company Values:

• Partners in Transformation
• Strategic Thinking
• Hands-on Collaboration
• Delivering Business Outcomes

Work Style:

• Collaborative
• Dynamic
• Focused on delivering business outcomes
• Committed to making positive impacts in global communities

Self-Assessment Questions:

• Do you have strong technical writing skills and the ability to translate complex concepts into user-friendly content?
• Are you comfortable working collaboratively and managing multiple priorities in a fast-paced environment?
• Do you align with TEKsystems' values and commitment to delivering business outcomes and making positive impacts in global communities?

ASSUMPTION: TEKsystems values candidates who are strong communicators, strategic thinkers, and committed to delivering business outcomes and making positive impacts in global communities.

⚠️ Potential Challenges

• The role requires strong technical writing skills and the ability to translate complex concepts into user-friendly content, which may be challenging for some candidates.
• The role involves working with various teams and stakeholders, which can present unique communication and collaboration challenges.
• The role requires managing multiple priorities and working in a fast-paced environment, which may be stressful for some candidates.
• The role is based in Charlotte, North Carolina, which may present challenges for candidates who are not familiar with the area or prefer a different work environment.

ASSUMPTION: The potential challenges in this role can be mitigated through strong communication, collaboration, and time management skills, as well as a willingness to adapt to a dynamic work environment.

📈 Similar Roles Comparison

• This role is unique in its focus on improving internal access to enterprise services through documentation and communication strategies, as well as streamlining the lifecycle management of business roles on mainframe applications.
• The role requires strong technical writing skills and the ability to translate complex concepts into user-friendly content, which is a common requirement in many IT and software development roles.
• The role's focus on process improvement and collaboration provides opportunities for career growth and development within the company.

ASSUMPTION: While this role shares some similarities with other IT and software development roles, its unique focus on internal access and business role management sets it apart from other positions in the industry.

📝 Sample Projects

• Developing user-friendly documentation for a new IAM-related service
• Creating a communication plan to socialize an IAM project and its goals, deliverables, and status updates to various stakeholders
• Streamlining the business role management process for a mainframe application by defining standard operating procedures and workflows

ASSUMPTION: These sample projects are representative of the types of tasks and initiatives the IAM Business Analyst/Technical Writer may undertake in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within it?
• How does this role support the company's overall goals and objectives?
• What are the most significant challenges facing the team or company, and how can this role help address them?
• What opportunities are there for growth and development within this role and the company?
• How does the company support work-life balance for its employees?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's goals and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the technical assessment or case study by reviewing your understanding of business processes and risk frameworks
• Prepare for the final interview by researching the company and role, and practicing your responses to common interview questions
• Follow up with the recruiter after your interview to express your interest in the role and ask any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.