Intermediate Account Analyst

📌 Core Information

🔹 Job Title: Intermediate Account Analyst

🔹 Company: Aviva

🔹 Location: Markham, Ontario, Canada

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Insurance

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site with hybrid flexibility

🚀 Job Overview

Key aspects of this role include:

• Processing Preferred Vendor payments with outstanding accuracy and efficiency
• Managing a portfolio of World-class vendors and offering valuable feedback
• Validating invoices and determining appropriate coverage and payment coding
• Identifying, logging, and resolving errors or discrepancies in payment processing
• Meeting service level agreements, production, and quality targets

ASSUMPTION: This role requires a high level of attention to detail, strong analytical skills, and the ability to work well under pressure to meet deadlines.

📋 Key Responsibilities

✅ Apply claims knowledge and experience to validate invoices and determine appropriate coverage and payment coding

✅ Identify, log, and resolve errors or discrepancies in payment processing

✅ Respond promptly to inquiries from vendors, examiners, and internal auditors

✅ Apply analytical and creative problem-solving skills to address outstanding invoices

✅ Adhere to service level agreements, production, and quality targets

✅ Provide recommendations for continuous improvement in service delivery and training programs

ASSUMPTION: This role involves a high volume of payments across multiple lines of coverage, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Bachelor's degree in a related field (e.g., Finance, Accounting, or Business) or equivalent experience

Experience: Minimum of one year of experience in the insurance industry

Required Skills:

• Advanced proficiency in Microsoft Excel
• Intermediate experience with Microsoft Access and database management
• Strong time management and organizational skills
• Proven track record of multitasking and meeting targets
• Ability to work under pressure and meet deadlines
• Excellent verbal and written communication skills
• Solid understanding of the ClaimCenter system

Preferred Skills:

• Accounting knowledge

ASSUMPTION: While not explicitly stated, a solid understanding of accounting principles would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: CAD 55,000 - 70,000 per year (Based on industry standards for an Intermediate Account Analyst role in the Greater Toronto Area)

Benefits:

• Competitive base compensation
• Eligibility for annual bonus
• Retirement savings plan
• Share plan
• Health benefits
• Personal wellness programs
• Volunteer opportunities
• Career development opportunities
• Competitive vacation package (with option to purchase 5 extra days off per year)
• Employee-driven programs focused on diversity and inclusion
• Corporate wellness programs to support physical and mental health

Working Hours: Full-time (40 hours per week) with flexible hybrid work arrangement

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Greater Toronto Area. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Aviva is a leading global insurance, wealth, and retirement business, operating in 16 countries and serving over 33 million customers worldwide.

Company Size: Aviva has over 10,000 employees globally, providing a large and diverse work environment.

Founded: Aviva was founded in 1696 and has a rich history in the insurance industry.

Company Description:

• Aviva is committed to being with customers for a better tomorrow, providing them with the financial protection they need to live their lives with confidence.
• The company offers a wide range of insurance products, including car, home, life, and health insurance, as well as investment and retirement services.
• Aviva is dedicated to creating a diverse and inclusive workplace where employees can be themselves and contribute to the company's success.

Company Specialties:

• Insurance
• Retirement
• Investments
• Health
• Insurtech
• Protection
• Wealth

Company Website: http://www.aviva.com

ASSUMPTION: Aviva's global presence and diverse product offerings provide numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is suitable for an early-career professional looking to build their experience in the insurance industry.

Reporting Structure: The Intermediate Account Analyst will report directly to the Manager, Centralized Payments Unit.

Work Arrangement: This role offers a hybrid work arrangement, with a combination of on-site and remote work.

Growth Opportunities:

• Aviva offers various training and development programs to help employees grow within the organization.
• The company's large size and diverse product offerings provide opportunities for career progression in various departments.
• Strong performance in this role could lead to promotions or transfers to other teams or locations within Aviva.

ASSUMPTION: While the job description does not explicitly mention growth opportunities, Aviva's large size and diverse product offerings suggest numerous paths for career advancement.

🌍 Location & Work Environment

Office Type: Aviva's head office in Markham, Ontario, is a modern and collaborative workspace designed to support both on-site and remote work.

Office Location(s): 10 Aviva Way, Markham, ON L3R 5L1, Canada

Geographic Context:

• Markham is a suburban city located in the Greater Toronto Area, offering a mix of urban and rural living.
• The city is home to a diverse population and a thriving tech industry, providing ample opportunities for networking and professional growth.
• Markham has a humid continental climate, with warm summers and cold, snowy winters.

Work Schedule: The standard workweek is Monday to Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break. However, the hybrid work arrangement may allow for some flexibility in work hours.

ASSUMPTION: The work environment at Aviva's head office is likely to be dynamic and collaborative, with a strong focus on teamwork and communication.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with the team or additional stakeholders
• Job offer

Key Assessment Areas:

• Claims knowledge and experience
• Attention to detail and accuracy in payment processing
• Problem-solving skills and ability to work under pressure
• Communication skills and ability to work well with others

Application Tips:

• Highlight relevant experience in the insurance industry and any exposure to claims processing or accounting.
• Tailor your resume and cover letter to emphasize the skills and qualifications required for this role.
• Prepare examples of your problem-solving skills and ability to work well under pressure.
• Research Aviva's company culture and values to demonstrate your fit with the organization.

ATS Keywords: Claims knowledge, payment processing, invoice validation, Microsoft Excel, Microsoft Access, database management, problem-solving, attention to detail, communication skills, insurance industry, hybrid work arrangement

ASSUMPTION: Aviva's application process may include assessments or tests to evaluate candidates' skills and qualifications.

🛠️ Tools & Technologies

• Microsoft Excel
• Microsoft Access
• ClaimCenter system
• Database management tools

ASSUMPTION: The tools and technologies required for this role may evolve over time as Aviva implements new systems or updates existing ones.

👔 Cultural Fit Considerations

Company Values:

• Care: Aviva is committed to caring for its customers, employees, and communities.
• Commitment: The company is dedicated to delivering on its promises and being a reliable partner for its customers.
• Community: Aviva fosters a sense of community among its employees and encourages them to give back to their local communities.
• Confidence: Aviva is confident in its ability to provide financial protection and support its customers' needs.

Work Style:

• Aviva values a collaborative and inclusive work environment, where employees can be themselves and contribute to the company's success.
• The company encourages a healthy work-life balance and offers flexible work arrangements to support its employees' personal and professional needs.
• Aviva is committed to creating a diverse and inclusive workplace, where employees from all backgrounds can thrive.

Self-Assessment Questions:

• Do you share Aviva's commitment to caring for its customers, employees, and communities?
• Are you able to work well in a collaborative and inclusive team environment?
• Do you value a healthy work-life balance and appreciate the flexibility offered by a hybrid work arrangement?

ASSUMPTION: Aviva's company values and work style are likely to be emphasized throughout the interview process, and candidates should be prepared to demonstrate their alignment with these principles.

⚠️ Potential Challenges

• The high volume of payments processed in this role may require strong organizational skills and the ability to multitask.
• The role may involve working under pressure to meet deadlines and maintain high levels of accuracy.
• The hybrid work arrangement may present challenges in maintaining communication and collaboration with on-site colleagues.
• The insurance industry can be subject to regulatory changes and industry trends, which may impact the role's responsibilities over time.

ASSUMPTION: While these challenges may present obstacles, they also provide opportunities for growth and development in the role.

📈 Similar Roles Comparison

• Compared to other account analyst roles, this position may have a higher volume of payments and a greater emphasis on accuracy and attention to detail.
• The insurance industry may have unique regulations and requirements compared to other industries, such as finance or accounting.
• This role may offer opportunities for career progression within Aviva's centralized payments unit or other departments within the organization.

ASSUMPTION: While this role may have similarities to other account analyst positions, its unique focus on the insurance industry and high volume of payments sets it apart.

📝 Sample Projects

• Validating and processing a high volume of invoices for multiple lines of coverage within a specified timeframe
• Identifying and resolving discrepancies in payment processing to ensure accurate and timely payments
• Developing and implementing process improvements to enhance the efficiency and accuracy of payment processing

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role, but may not be exhaustive or representative of all aspects of the job.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role fit into the broader organization, and what opportunities are there for growth and development?
• What is the team structure, and how does this role contribute to the team's overall success?
• How does Aviva support work-life balance, and what resources are available to employees?
• What are the most important priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest and engagement in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your problem-solving skills and ability to work well under pressure
• Research Aviva's company culture and values to demonstrate your fit with the organization
• Follow up with the hiring manager or talent acquisition team one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.