Key aspects of this role include:
- Engaging creators through personalized outreach and messaging
- Supporting both Creator Acquisition (AE) and Creator Success (CSM) teams
- Contributing to internal tools, resources, and processes
- Collaborating cross-functionally on special projects
ASSUMPTION: This role is ideal for individuals interested in digital media, creator economy, and platform operations, seeking hands-on experience in outreach, sales support, and project management.
📋 Key Responsibilities
- Lead Outreach & Engagement:
- Use existing lead lists to engage creators via DMs and other platform-native touchpoints
- Send personalized, strategic outreach messages that drive attention and responses
- Support AEs in securing qualified meetings through consistent outbound work
- Track outreach progress and performance using internal tools
- Internal Tools & Team Support:
- Assist AEs in building or refining sales materials, including pitch decks and creator case studies
- Support CSMs by helping improve onboarding guides, internal FAQs, and training documentation
- Contribute to team-wide efforts to build scalable processes and templates
- Join cross-functional meetings and help support special projects across both teams
ASSUMPTION: The role requires strong communication skills, attention to detail, and the ability to balance structure and creativity in repetitive tasks.
🎯 Required Qualifications
- Education: Pursuing a bachelor's degree in Marketing, Communications, Business, or a related field
- Experience: 0-2 years of relevant experience (internships, part-time jobs, or volunteer work)
- Required Skills:
- Strong communication skills with a knack for personalization and social platform fluency
- Highly organized and self-sufficient, with a collaborative mindset
- Genuine interest in creators, digital media, and platform operations
- Preferred Skills:
- Experience in content creation or following creators closely across platforms
- Familiarity with CRM tools and sales software
ASSUMPTION: While not required, experience in content creation or familiarity with creator platforms will be beneficial in this role.
💰 Compensation & Benefits
- Salary Range: $18 - $22 per hour (based on industry standards for entry-level marketing internships in Los Angeles)
- Benefits:
- Free team lunches and snacks
- Work out of a stylish, creative warehouse office in Hollywood
- Daily exposure to creators, creative teams, and a fast-moving digital platform environment
- Working Hours: Full-time (5 days/week, 4 days in-office), with flexible start and end dates
ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing internships in Los Angeles.
📌 Applicant Insights
🔍 Company Context
- Industry: Technology, Information, and Internet
- Company Size: 11-50 employees
- Founded: 2022
- Company Description: Passes gives creators the tools they need to become entrepreneurs. It provides subscription, CRM tools for DMs, livestreaming, 1-1 calls, and more.
- Company Specialties: Creator economy, digital media, platform operations
📊 Role Analysis
- Career Level: Entry-level (Intern)
- Reporting Structure: This role will report to the Team Lead, supporting both AE and CSM teams
- Work Arrangement: Hybrid (4 days in-office)
- Growth Opportunities: This internship offers exposure to top-of-funnel outreach, post-onboarding success strategy, and cross-functional projects, providing a well-rounded experience
🌍 Location & Work Environment
- Office Type: Creative warehouse office in Hollywood
- Office Location(s): Los Angeles, CA
- Geographic Context: Los Angeles offers a vibrant creator ecosystem, with numerous networking opportunities and events
- Work Schedule: Full-time (5 days/week, 4 days in-office), with flexible start and end dates
💼 Interview & Application Insights
- Typical Process: Phone/Video screen, followed by a behavioral interview with the hiring manager and team members
- Key Assessment Areas: Communication skills, attention to detail, and cultural fit
- Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Showcase any experience with creator platforms, content creation, or sales support
- Prepare examples of personalized outreach messages and sales materials
- Company Values: Empowering creators, collaboration, continuous learning, and innovation
- Work Style: Fast-paced, creative, and collaborative environment with a strong focus on teamwork and cross-functional projects
Self-Assessment Questions:
1. How do you balance structure and creativity in repetitive tasks?
2. How do you ensure your outreach messages are personalized and engaging?
3. How do you approach working collaboratively in a fast-paced, creative environment?
⚠️ Potential Challenges
1. Managing the volume of outreach and ensuring consistent quality
2. Balancing multiple projects and priorities across AE and CSM teams
3. Adapting to the fast-paced, ever-changing creator ecosystem
📈 Similar Roles Comparison
1. Creator Acquisition Specialist: Focuses solely on top-of-funnel outreach and securing qualified meetings
2. Creator Success Manager: Primarily responsible for onboarding and supporting creators post-acquisition
3. Marketing Intern: May have broader responsibilities, including content creation, social media management, and event planning
📝 Sample Projects
1. Developing a personalized outreach campaign for a specific creator vertical
2. Creating a sales enablement resource, such as a pitch deck or creator case study
3. Improving the onboarding process for new creators, including documentation and training materials
❓ Key Questions to Ask During Interview
1. How does this role contribute to the overall growth strategy for Passes?
2. Can you describe the team structure and how this role fits within it?
3. What opportunities are there for professional development and growth within the company?
4. How does Passes support work-life balance for its employees?
5. What are the most rewarding aspects of working at Passes, according to current team members?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://job-boards.greenhouse.io/passes/jobs/4632104008)
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare examples of personalized outreach messages and sales materials
- Follow up with the hiring manager after submitting your application, expressing your interest in the role and asking any questions you may have
⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
