Intern - Payments, Partnerships & Fintech Ecosystems (Merchant Support)-1

📌 Core Information

🔹 Job Title: Intern - Payments, Partnerships & Fintech Ecosystems (Merchant Support)

🔹 Company: Hong Leong Bank

🔹 Location: HLT-Hong Leong Tower, Kuala Lumpur, Malaysia

🔹 Job Type: Internship

🔹 Category: Financial Services

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling new application processing for merchants
• Providing administrative support for merchant onboarding
• Responding to queries from submission channels within SLA
• Working in a dynamic, fast-paced environment

ASSUMPTION: This role is designed to provide practical experience in merchant support and onboarding processes within the payments, partnerships, and fintech ecosystems.

📋 Key Responsibilities

✅ Handling new application processing (daily submission)

✅ Providing administrative support in completing the merchant onboarding end-to-end process, ensuring processes are performed within SLA

✅ Attending queries from submission channels and responding within the SLA

ASSUMPTION: The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

🎯 Required Qualifications

Education: Pursuing a degree in Business, Finance, or a related field

Experience: No prior experience required, but a willingness to learn and adapt is essential

Required Skills:

• Strong communication skills
• Proactive problem-solving approach
• Ability to work in a team environment
• Proficiency in Microsoft Office Suite
• Familiarity with banking and financial services industry (asset)

Preferred Skills:

• Basic knowledge of fintech and digital banking
• Experience with customer relationship management (CRM) software

ASSUMPTION: While specific industry experience is not required, a basic understanding of banking and financial services would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Internships at Hong Leong Bank typically offer a competitive stipend. The exact amount is not specified, but it is likely to be in line with industry standards for entry-level internships in Malaysia.

Benefits:

• On-the-job training and mentorship
• Opportunity to gain practical experience in a leading financial institution
• Potential for full-time employment after the internship

Working Hours: Full-time (40 hours per week), Monday to Friday

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level internships in Malaysia's financial services sector.

📌 Applicant Insights

🔍 Company Context

Industry: Hong Leong Bank is a leading financial services organization in Malaysia, offering a wide range of banking and financial services.

Company Size: Hong Leong Bank has approximately 6,773 employees, making it a mid-sized organization.

Founded: Hong Leong Bank was founded in 1905 and has a heritage of over 100 years in the financial services industry.

Company Description:

• Hong Leong Bank provides comprehensive financial services, including consumer banking, business banking, and trade finance
• The bank has an extensive branch network with over 300 branches across Malaysia
• Hong Leong Bank has expanded its footprint in the region, with branches in Singapore and Hong Kong, and wholly-owned subsidiaries in Vietnam and Cambodia

Company Specialties:

• Digital Banking
• Islamic Banking
• Personal Financial Services
• Business & Corporate Banking
• Global Markets
• Branch Network
• FinTech
• StartUp and Hackathon

Company Website: http://www.hlb.com.my

ASSUMPTION: Hong Leong Bank's extensive experience and diverse range of services provide a robust environment for interns to gain practical experience and learn from industry experts.

📊 Role Analysis

Career Level: This is an entry-level internship position, designed to provide practical experience and skills development for individuals pursuing a career in the financial services industry.

Reporting Structure: The intern will report directly to the Merchant Support team and work closely with various departments, including Payments, Partnerships, and Fintech Ecosystems.

Work Arrangement: This is an on-site internship, with the possibility of remote work depending on the organization's policies and the intern's specific role and responsibilities.

Growth Opportunities:

• On-the-job training and mentorship
• Potential for full-time employment after the internship
• Exposure to various aspects of the financial services industry

ASSUMPTION: Hong Leong Bank's internship program is designed to provide a comprehensive learning experience and help interns develop the skills and knowledge necessary for a successful career in the financial services industry.

🌍 Location & Work Environment

Office Type: Hong Leong Bank's headquarters is located in the HLT-Hong Leong Tower in Kuala Lumpur, Malaysia.

Office Location(s): 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, Wilayah Persekutuan 50490, MY

Geographic Context:

• Kuala Lumpur is the capital city of Malaysia and a major financial hub in the region
• The HLT-Hong Leong Tower is a prominent business address in the city, offering easy access to public transportation and amenities
• Malaysia's multicultural environment provides a diverse and inclusive work setting

Work Schedule: Full-time (40 hours per week), Monday to Friday, with the possibility of flexible working arrangements depending on the organization's policies and the intern's specific role and responsibilities.

ASSUMPTION: Hong Leong Bank's headquarters in Kuala Lumpur offers a dynamic and multicultural work environment, providing interns with the opportunity to learn and grow in a vibrant city.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Face-to-face or video interview with the hiring manager and/or team members
• Background check and offer

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Adaptability and willingness to learn
• Cultural fit and alignment with Hong Leong Bank's values

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, adaptability, and customer service mindset
• Research Hong Leong Bank's mission, values, and recent projects to demonstrate your interest and understanding of the organization

ATS Keywords: Merchant Onboarding, Application Processing, Administrative Support, Customer Service, Query Handling, Digital Banking, Financial Solutions, Partnerships, Fintech Ecosystems, SLA Management, Problem Solving, Communication, Teamwork, Attention to Detail, Time Management, Adaptability

ASSUMPTION: Hong Leong Bank's application process is designed to assess candidates' skills, experiences, and cultural fit, with a focus on problem-solving, adaptability, and customer service.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (specific platform not mentioned)
• Banking and financial services industry-specific software and platforms

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the intern's assigned tasks and projects.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Integrity
• Respect
• Excellence
• Innovation

Work Style:

• Collaborative and team-oriented
• Adaptable and open to change
• Proactive and solution-driven
• Customer-focused and committed to delivering exceptional service

Self-Assessment Questions:

• Do you have a strong customer service mindset and a commitment to delivering exceptional service?
• Are you adaptable and open to learning and growing in a dynamic environment?
• Do you possess strong problem-solving skills and a proactive approach to finding solutions?

ASSUMPTION: Hong Leong Bank values candidates who align with their customer-centric culture, demonstrate strong problem-solving skills, and are adaptable and open to learning in a dynamic environment.

⚠️ Potential Challenges

• The role may involve handling sensitive customer information, requiring a high level of confidentiality and discretion
• The fast-paced environment may present challenges in managing multiple tasks and meeting tight deadlines
• Working in a large organization may require navigating complex hierarchies and processes
• Adapting to a new work environment and team dynamics may present initial challenges

ASSUMPTION: Hong Leong Bank's internship program is designed to provide a supportive learning environment, with mentors and resources available to help interns overcome challenges and succeed in their roles.

📈 Similar Roles Comparison

• This role is unique in its focus on merchant support within the payments, partnerships, and fintech ecosystems
• Similar roles in other organizations may have a broader focus on customer service or specific aspects of merchant onboarding
• Career paths in this field may include progression to roles such as Merchant Relationship Manager, Partnerships Manager, or Fintech Ecosystems Specialist

ASSUMPTION: This role offers a unique opportunity to gain practical experience in a specific aspect of the financial services industry, with potential for career growth and development.

📝 Sample Projects

• Assisting in the onboarding of new merchants, including data entry, document verification, and account setup
• Researching and analyzing market trends and competitor activities to inform strategic decision-making
• Developing and implementing process improvement initiatives to enhance the merchant onboarding experience

ASSUMPTION: The specific projects assigned to the intern may vary depending on the organization's priorities, the intern's skills and experiences, and the duration of the internship.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role contribute to Hong Leong Bank's overall strategy and mission?
• What opportunities are there for professional development and growth within the organization?
• How does the Merchant Support team collaborate with other departments, such as Payments, Partnerships, and Fintech Ecosystems?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, adaptability, and customer service mindset
• Research Hong Leong Bank's mission, values, and recent projects to demonstrate your interest and understanding of the organization
• Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.