Z

Key Account Director

Zeta
Full-time
On-site
Remote
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Key Account Director

πŸ”Ή Company: Zeta

πŸ”Ή Location: New York/Minneapolis

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Software Development

πŸ”Ή Date Posted: 2025-04-28

πŸ”Ή Experience Level: 10+ years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing and maintaining relationships with key clients
  • Strategic planning and execution to drive growth within key accounts
  • Maximizing long-term revenue opportunities and customer loyalty
  • Cross-functional collaboration with internal teams to meet client requirements
  • Market research and analysis to stay updated on industry trends and client needs

ASSUMPTION: This role requires a high level of strategic thinking, excellent communication skills, and a proven track record in account management to succeed.

πŸ“‹ Key Responsibilities

βœ… Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client(s). Serve as the primary point of contact for all matters specific to these accounts.

βœ… Strategic Planning: Identify and execute strategic initiatives that drive growth within the key account. Collaborate with internal teams to tailor solutions that meet the clients' needs.

βœ… Revenue Growth: Develop strategies to increase revenue from key account. Monitor and analyse account performance to identify new opportunities for growth to increase Zeta’s share of wallet.

βœ… Negotiation and Contracts: Lead negotiations for contracts, renewals, and agreements with key client(s). Ensure that all terms align with both the client's needs and the company's objectives.

βœ… Reporting and Analysis: Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management.

βœ… Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Work to anticipate client needs and exceed their expectations.

βœ… Cross-functional Collaboration: Collaborate with marketing, product development, and other departments to ensure that client requirements are met. Facilitate seamless communication between clients and the company.

βœ… Market Research: Conduct market research to stay updated on industry trends and client needs. Use this information to inform strategic decisions and maintain a competitive edge.

ASSUMPTION: The role requires a balance of strong interpersonal skills, analytical thinking, and strategic planning to excel in all responsibilities.

🎯 Required Qualifications

Education: Bachelor’s degree in business administration, Marketing, or a related field.

Experience: Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining client’s trusted advisor status.

Required Skills:

  • Relationship Management
  • Problem-Solving
  • Strategic Thinking
  • Trusted Advisor
  • Negotiation
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Time Management
  • Conflict Resolution
  • Market Research
  • Client Relationship Building
  • Strategic Planning
  • Revenue Growth
  • Customer Satisfaction

Preferred Skills:

  • Payments/Banking experience at large public companies such as Fiserv, FIS, TSYS

ASSUMPTION: Given the specific industry and role requirements, candidates with relevant experience in payments/banking and account management are strongly preferred.

πŸ’° Compensation & Benefits

Salary Range: Based on the experience level and industry standards, the estimated salary range for this role is $150,000 - $250,000 per year. This is an AI-assisted estimate and should be verified with the employer.

Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) Plan
  • Paid Time Off
  • Employee Stock Purchase Plan
  • Professional Development Opportunities

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience. Actual compensation may vary based on the candidate's qualifications and the company's internal policies.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Zeta operates in the Software Development industry, specifically focusing on next-gen banking and payment technology solutions. The market is competitive and dynamic, with a strong emphasis on innovation and customer experience.

Company Size: Zeta is a mid-sized company with approximately 1,000 to 5,000 employees, providing a structured yet agile work environment. This size allows for ample growth opportunities and a diverse range of projects.

Founded: Zeta was founded in 2015, with a mission to empower banks and fintechs to launch banking products for the future. The company has since grown to become a leading provider of next-gen banking and payment technology services.

Company Description:

  • Headquartered in San Francisco, California, with additional offices in Bengaluru, India, and Hyderabad, India
  • Named by Celent in 2023 as one of the likeliest partners for US banks and credit unions looking to modernize to a next-gen issuer processing platform
  • Recognized globally as a next-gen banking technology company, enabling financial institutions to launch extensible and compliant banking asset and liability products

Company Specialties:

  • Banking technology solutions
  • Credit card processing
  • Payment processing
  • Financial technology solutions
  • Banking as a service
  • Embedded banking
  • Credit card management
  • Core banking solutions
  • Digital banking solutions
  • Next-gen banking technology
  • Card issuing
  • Issuer processing
  • BAAS
  • Digital banking experience
  • Open banking
  • Transaction processing
  • Conversational AI

Company Website: www.zeta.tech

ASSUMPTION: Zeta's focus on innovation and customer experience makes it an attractive employer for professionals seeking to work in a dynamic and forward-thinking environment.

πŸ“Š Role Analysis

Career Level: This role is at the senior management level, requiring a high degree of expertise and strategic decision-making.

Reporting Structure: The Key Account Director reports directly to the Head of Key Accounts or a similar senior role within the organization.

Work Arrangement: This role is on-site, with a flexible work arrangement that may require travel to meet with key clients and attend industry events.

Growth Opportunities:

  • Potential to advance to a Vice President or Director of Key Accounts role
  • Opportunities to expand the key account portfolio and drive further growth
  • Chance to work on high-impact projects and contribute to the company's strategic direction

ASSUMPTION: Given Zeta's growth trajectory and focus on innovation, there are ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Zeta's offices are modern and collaborative, with a focus on fostering creativity and productivity.

Office Location(s): San Francisco, California, USA; Bengaluru, India; Hyderabad, India

Geographic Context:

  • San Francisco, California, USA: A vibrant and diverse city with a strong tech industry and a high cost of living
  • Bengaluru, India: A major tech hub with a lower cost of living and a growing startup ecosystem
  • Hyderabad, India: A city known for its historical and cultural significance, with a thriving tech industry and a moderate cost of living

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs and time zone differences.

ASSUMPTION: Zeta's offices provide a collaborative and innovative work environment, with opportunities for both local and international collaboration.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screen with the hiring manager
  • On-site or virtual interview with the team
  • Final interview with the Head of Key Accounts or a similar senior role

Key Assessment Areas:

  • Strategic thinking and problem-solving skills
  • Communication and interpersonal skills
  • Client management and relationship-building abilities
  • Industry knowledge and market research skills

Application Tips:

  • Highlight specific examples of successful client relationships and growth strategies in your resume
  • Tailor your resume and cover letter to emphasize your relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your client management and strategic planning skills

ATS Keywords: Key Account Management, Client Relationship, Strategic Planning, Revenue Growth, Negotiation, Account Management, Business Development, Sales, Strategic Thinking, Problem-Solving, Market Research, Customer Satisfaction

ASSUMPTION: Zeta's interview process is designed to assess the candidate's strategic thinking, communication skills, and client management abilities, with a focus on finding the best fit for both the candidate and the company.

πŸ› οΈ Tools & Technologies

  • CRM software (e.g., Salesforce, HubSpot)
  • Project management tools (e.g., Asana, Trello)
  • Data analysis and visualization tools (e.g., Excel, Power BI)
  • Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Zeta uses industry-standard tools and technologies to support its operations and client management processes.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation: Zeta values creativity and continuous improvement
  • Customer-centric: Zeta prioritizes customer needs and satisfaction
  • Collaboration: Zeta fosters a collaborative and inclusive work environment
  • Integrity: Zeta upholds the highest ethical standards in all its operations

Work Style:

  • Dynamic and fast-paced: Zeta operates in a rapidly evolving market and requires employees to adapt and pivot quickly
  • Data-driven: Zeta uses data and analytics to inform decision-making and strategy
  • Collaborative: Zeta values teamwork and cross-functional collaboration

Self-Assessment Questions:

  • Do you have a proven track record of building and maintaining strong, long-lasting relationships with key clients?
  • Are you comfortable working in a dynamic and fast-paced environment, with a focus on data-driven decision-making?
  • Do you possess excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients?

ASSUMPTION: Zeta's company culture values innovation, customer-centricity, collaboration, and integrity, with a dynamic and data-driven work style that requires strong communication and interpersonal skills.

⚠️ Potential Challenges

  • Managing multiple key accounts simultaneously, each with unique needs and expectations
  • Balancing short-term client needs with long-term strategic goals
  • Navigating a competitive market and maintaining a strong market position
  • Adapting to changes in the industry and regulatory environment

ASSUMPTION: The role of Key Account Director presents unique challenges that require a strategic and adaptable approach to succeed.

πŸ“ˆ Similar Roles Comparison

  • Unlike traditional account management roles, this position focuses on a select group of key clients, requiring a more strategic and proactive approach
  • This role is specific to the financial services industry, with a focus on payments and banking technology solutions
  • Career progression in this role may lead to a Vice President or Director of Key Accounts position, with the opportunity to expand the key account portfolio and drive further growth

ASSUMPTION: This role is unique in its focus on a select group of key clients and requires a strategic and proactive approach to succeed.

πŸ“ Sample Projects

  • Developing and executing a strategic plan to increase revenue from a key account by 20% within the first year
  • Negotiating a multi-million dollar contract renewal with a key client, ensuring that all terms align with both the client's needs and the company's objectives
  • Conducting market research to identify new opportunities for growth within a key account and presenting findings to senior management

ASSUMPTION: These sample projects illustrate the strategic and proactive nature of the Key Account Director role, with a focus on driving growth and maintaining strong client relationships.

❓ Key Questions to Ask During Interview

  • Can you describe the key priorities for this role in the first 90 days?
  • How does Zeta support the professional development and growth of its Key Account Directors?
  • What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?
  • How does Zeta measure the success of its Key Account Directors, and what key performance indicators (KPIs) are used to track progress?
  • What is the company's approach to work-life balance, and how does it support its employees in maintaining a healthy work-life balance?

ASSUMPTION: These key questions help applicants better understand the role, the company culture, and the opportunities for growth and development.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your client management and strategic planning abilities
  • Prepare for behavioral and situational interview questions that focus on your client management and strategic planning skills
  • If selected for an interview, be prepared to discuss specific examples of your successful client relationships and growth strategies
  • Follow up with the hiring manager within one week of your interview to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.