πΉ Job Title: Key Account Director
πΉ Company: Zeta
πΉ Location: New York/Minneapolis
πΉ Job Type: Full-time
πΉ Category: Software Development
πΉ Date Posted: 2025-04-28
πΉ Experience Level: 10+ years
πΉ Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of strategic thinking, excellent communication skills, and a proven track record in account management to succeed.
β Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client(s). Serve as the primary point of contact for all matters specific to these accounts.
β Strategic Planning: Identify and execute strategic initiatives that drive growth within the key account. Collaborate with internal teams to tailor solutions that meet the clients' needs.
β Revenue Growth: Develop strategies to increase revenue from key account. Monitor and analyse account performance to identify new opportunities for growth to increase Zetaβs share of wallet.
β Negotiation and Contracts: Lead negotiations for contracts, renewals, and agreements with key client(s). Ensure that all terms align with both the client's needs and the company's objectives.
β Reporting and Analysis: Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management.
β Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Work to anticipate client needs and exceed their expectations.
β Cross-functional Collaboration: Collaborate with marketing, product development, and other departments to ensure that client requirements are met. Facilitate seamless communication between clients and the company.
β Market Research: Conduct market research to stay updated on industry trends and client needs. Use this information to inform strategic decisions and maintain a competitive edge.
ASSUMPTION: The role requires a balance of strong interpersonal skills, analytical thinking, and strategic planning to excel in all responsibilities.
Education: Bachelorβs degree in business administration, Marketing, or a related field.
Experience: Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining clientβs trusted advisor status.
Required Skills:
Preferred Skills:
ASSUMPTION: Given the specific industry and role requirements, candidates with relevant experience in payments/banking and account management are strongly preferred.
Salary Range: Based on the experience level and industry standards, the estimated salary range for this role is $150,000 - $250,000 per year. This is an AI-assisted estimate and should be verified with the employer.
Benefits:
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs.
ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience. Actual compensation may vary based on the candidate's qualifications and the company's internal policies.
Industry: Zeta operates in the Software Development industry, specifically focusing on next-gen banking and payment technology solutions. The market is competitive and dynamic, with a strong emphasis on innovation and customer experience.
Company Size: Zeta is a mid-sized company with approximately 1,000 to 5,000 employees, providing a structured yet agile work environment. This size allows for ample growth opportunities and a diverse range of projects.
Founded: Zeta was founded in 2015, with a mission to empower banks and fintechs to launch banking products for the future. The company has since grown to become a leading provider of next-gen banking and payment technology services.
Company Description:
Company Specialties:
Company Website: www.zeta.tech
ASSUMPTION: Zeta's focus on innovation and customer experience makes it an attractive employer for professionals seeking to work in a dynamic and forward-thinking environment.
Career Level: This role is at the senior management level, requiring a high degree of expertise and strategic decision-making.
Reporting Structure: The Key Account Director reports directly to the Head of Key Accounts or a similar senior role within the organization.
Work Arrangement: This role is on-site, with a flexible work arrangement that may require travel to meet with key clients and attend industry events.
Growth Opportunities:
ASSUMPTION: Given Zeta's growth trajectory and focus on innovation, there are ample opportunities for career growth and development within the company.
Office Type: Zeta's offices are modern and collaborative, with a focus on fostering creativity and productivity.
Office Location(s): San Francisco, California, USA; Bengaluru, India; Hyderabad, India
Geographic Context:
Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs and time zone differences.
ASSUMPTION: Zeta's offices provide a collaborative and innovative work environment, with opportunities for both local and international collaboration.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Key Account Management, Client Relationship, Strategic Planning, Revenue Growth, Negotiation, Account Management, Business Development, Sales, Strategic Thinking, Problem-Solving, Market Research, Customer Satisfaction
ASSUMPTION: Zeta's interview process is designed to assess the candidate's strategic thinking, communication skills, and client management abilities, with a focus on finding the best fit for both the candidate and the company.
ASSUMPTION: Zeta uses industry-standard tools and technologies to support its operations and client management processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Zeta's company culture values innovation, customer-centricity, collaboration, and integrity, with a dynamic and data-driven work style that requires strong communication and interpersonal skills.
ASSUMPTION: The role of Key Account Director presents unique challenges that require a strategic and adaptable approach to succeed.
ASSUMPTION: This role is unique in its focus on a select group of key clients and requires a strategic and proactive approach to succeed.
ASSUMPTION: These sample projects illustrate the strategic and proactive nature of the Key Account Director role, with a focus on driving growth and maintaining strong client relationships.
ASSUMPTION: These key questions help applicants better understand the role, the company culture, and the opportunities for growth and development.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.