Key Account Director

📌 Core Information

🔹 Job Title: Key Account Director

🔹 Company: Zeta

🔹 Location: New York/Minneapolis

🔹 Job Type: Full-time

🔹 Category: Software Development

🔹 Date Posted: 2025-04-28

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing and maintaining relationships with key clients
• Strategic planning and execution to drive growth within key accounts
• Maximizing long-term revenue opportunities and customer loyalty
• Cross-functional collaboration with internal teams to meet client requirements
• Market research and analysis to stay updated on industry trends and client needs

ASSUMPTION: This role requires a high level of strategic thinking, excellent communication skills, and a proven track record in account management to succeed.

📋 Key Responsibilities

✅ Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client(s). Serve as the primary point of contact for all matters specific to these accounts.

✅ Strategic Planning: Identify and execute strategic initiatives that drive growth within the key account. Collaborate with internal teams to tailor solutions that meet the clients' needs.

✅ Revenue Growth: Develop strategies to increase revenue from key account. Monitor and analyse account performance to identify new opportunities for growth to increase Zeta’s share of wallet.

✅ Negotiation and Contracts: Lead negotiations for contracts, renewals, and agreements with key client(s). Ensure that all terms align with both the client's needs and the company's objectives.

✅ Reporting and Analysis: Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management.

✅ Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Work to anticipate client needs and exceed their expectations.

✅ Cross-functional Collaboration: Collaborate with marketing, product development, and other departments to ensure that client requirements are met. Facilitate seamless communication between clients and the company.

✅ Market Research: Conduct market research to stay updated on industry trends and client needs. Use this information to inform strategic decisions and maintain a competitive edge.

ASSUMPTION: The role requires a balance of strong interpersonal skills, analytical thinking, and strategic planning to excel in all responsibilities.

🎯 Required Qualifications

Education: Bachelor’s degree in business administration, Marketing, or a related field.

Experience: Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining client’s trusted advisor status.

Required Skills:

• Relationship Management
• Problem-Solving
• Strategic Thinking
• Trusted Advisor
• Negotiation
• Analytical Skills
• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Time Management
• Conflict Resolution
• Market Research
• Client Relationship Building
• Strategic Planning
• Revenue Growth
• Customer Satisfaction

Preferred Skills:

• Payments/Banking experience at large public companies such as Fiserv, FIS, TSYS

ASSUMPTION: Given the specific industry and role requirements, candidates with relevant experience in payments/banking and account management are strongly preferred.

💰 Compensation & Benefits

Salary Range: Based on the experience level and industry standards, the estimated salary range for this role is $150,000 - $250,000 per year. This is an AI-assisted estimate and should be verified with the employer.

Benefits:

• Health, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off
• Employee Stock Purchase Plan
• Professional Development Opportunities

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs.

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience. Actual compensation may vary based on the candidate's qualifications and the company's internal policies.

📌 Applicant Insights

🔍 Company Context

Industry: Zeta operates in the Software Development industry, specifically focusing on next-gen banking and payment technology solutions. The market is competitive and dynamic, with a strong emphasis on innovation and customer experience.

Company Size: Zeta is a mid-sized company with approximately 1,000 to 5,000 employees, providing a structured yet agile work environment. This size allows for ample growth opportunities and a diverse range of projects.

Founded: Zeta was founded in 2015, with a mission to empower banks and fintechs to launch banking products for the future. The company has since grown to become a leading provider of next-gen banking and payment technology services.

Company Description:

• Headquartered in San Francisco, California, with additional offices in Bengaluru, India, and Hyderabad, India
• Named by Celent in 2023 as one of the likeliest partners for US banks and credit unions looking to modernize to a next-gen issuer processing platform
• Recognized globally as a next-gen banking technology company, enabling financial institutions to launch extensible and compliant banking asset and liability products

Company Specialties:

• Banking technology solutions
• Credit card processing
• Payment processing
• Financial technology solutions
• Banking as a service
• Embedded banking
• Credit card management
• Core banking solutions
• Digital banking solutions
• Next-gen banking technology
• Card issuing
• Issuer processing
• BAAS
• Digital banking experience
• Open banking
• Transaction processing
• Conversational AI

Company Website: www.zeta.tech

ASSUMPTION: Zeta's focus on innovation and customer experience makes it an attractive employer for professionals seeking to work in a dynamic and forward-thinking environment.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring a high degree of expertise and strategic decision-making.

Reporting Structure: The Key Account Director reports directly to the Head of Key Accounts or a similar senior role within the organization.

Work Arrangement: This role is on-site, with a flexible work arrangement that may require travel to meet with key clients and attend industry events.

Growth Opportunities:

• Potential to advance to a Vice President or Director of Key Accounts role
• Opportunities to expand the key account portfolio and drive further growth
• Chance to work on high-impact projects and contribute to the company's strategic direction

ASSUMPTION: Given Zeta's growth trajectory and focus on innovation, there are ample opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Zeta's offices are modern and collaborative, with a focus on fostering creativity and productivity.

Office Location(s): San Francisco, California, USA; Bengaluru, India; Hyderabad, India

Geographic Context:

• San Francisco, California, USA: A vibrant and diverse city with a strong tech industry and a high cost of living
• Bengaluru, India: A major tech hub with a lower cost of living and a growing startup ecosystem
• Hyderabad, India: A city known for its historical and cultural significance, with a thriving tech industry and a moderate cost of living

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for specific client needs and time zone differences.

ASSUMPTION: Zeta's offices provide a collaborative and innovative work environment, with opportunities for both local and international collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with the hiring manager
• On-site or virtual interview with the team
• Final interview with the Head of Key Accounts or a similar senior role

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Communication and interpersonal skills
• Client management and relationship-building abilities
• Industry knowledge and market research skills

Application Tips:

• Highlight specific examples of successful client relationships and growth strategies in your resume
• Tailor your resume and cover letter to emphasize your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your client management and strategic planning skills

ATS Keywords: Key Account Management, Client Relationship, Strategic Planning, Revenue Growth, Negotiation, Account Management, Business Development, Sales, Strategic Thinking, Problem-Solving, Market Research, Customer Satisfaction

ASSUMPTION: Zeta's interview process is designed to assess the candidate's strategic thinking, communication skills, and client management abilities, with a focus on finding the best fit for both the candidate and the company.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Data analysis and visualization tools (e.g., Excel, Power BI)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Zeta uses industry-standard tools and technologies to support its operations and client management processes.

👔 Cultural Fit Considerations

Company Values:

• Innovation: Zeta values creativity and continuous improvement
• Customer-centric: Zeta prioritizes customer needs and satisfaction
• Collaboration: Zeta fosters a collaborative and inclusive work environment
• Integrity: Zeta upholds the highest ethical standards in all its operations

Work Style:

• Dynamic and fast-paced: Zeta operates in a rapidly evolving market and requires employees to adapt and pivot quickly
• Data-driven: Zeta uses data and analytics to inform decision-making and strategy
• Collaborative: Zeta values teamwork and cross-functional collaboration

Self-Assessment Questions:

• Do you have a proven track record of building and maintaining strong, long-lasting relationships with key clients?
• Are you comfortable working in a dynamic and fast-paced environment, with a focus on data-driven decision-making?
• Do you possess excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients?

ASSUMPTION: Zeta's company culture values innovation, customer-centricity, collaboration, and integrity, with a dynamic and data-driven work style that requires strong communication and interpersonal skills.

⚠️ Potential Challenges

• Managing multiple key accounts simultaneously, each with unique needs and expectations
• Balancing short-term client needs with long-term strategic goals
• Navigating a competitive market and maintaining a strong market position
• Adapting to changes in the industry and regulatory environment

ASSUMPTION: The role of Key Account Director presents unique challenges that require a strategic and adaptable approach to succeed.

📈 Similar Roles Comparison

• Unlike traditional account management roles, this position focuses on a select group of key clients, requiring a more strategic and proactive approach
• This role is specific to the financial services industry, with a focus on payments and banking technology solutions
• Career progression in this role may lead to a Vice President or Director of Key Accounts position, with the opportunity to expand the key account portfolio and drive further growth

ASSUMPTION: This role is unique in its focus on a select group of key clients and requires a strategic and proactive approach to succeed.

📝 Sample Projects

• Developing and executing a strategic plan to increase revenue from a key account by 20% within the first year
• Negotiating a multi-million dollar contract renewal with a key client, ensuring that all terms align with both the client's needs and the company's objectives
• Conducting market research to identify new opportunities for growth within a key account and presenting findings to senior management

ASSUMPTION: These sample projects illustrate the strategic and proactive nature of the Key Account Director role, with a focus on driving growth and maintaining strong client relationships.

❓ Key Questions to Ask During Interview

• Can you describe the key priorities for this role in the first 90 days?
• How does Zeta support the professional development and growth of its Key Account Directors?
• What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?
• How does Zeta measure the success of its Key Account Directors, and what key performance indicators (KPIs) are used to track progress?
• What is the company's approach to work-life balance, and how does it support its employees in maintaining a healthy work-life balance?

ASSUMPTION: These key questions help applicants better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your client management and strategic planning abilities
• Prepare for behavioral and situational interview questions that focus on your client management and strategic planning skills
• If selected for an interview, be prepared to discuss specific examples of your successful client relationships and growth strategies
• Follow up with the hiring manager within one week of your interview to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.