📌 Core Information
🔹 Job Title: Key Account Implementation Manager
🔹 Company: Lone Wolf Technologies
🔹 Location: United States (Remote)
🔹 Job Type: Full-Time
🔹 Category: Software Development
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Remote
🚀 Job Overview
Key aspects of this role include:
- Managing the upgrade process for strategic customers from legacy software to the new web-based platform
- Providing personalized, hands-on assistance to ensure a smooth transition
- Serving as a key resource for customers and internal teams throughout the upgrade process
- Collaborating with customers to understand their unique needs and tailor the upgrade process accordingly
ASSUMPTION: This role requires strong communication, project management, and customer service skills. Experience in a SaaS environment is preferred but not required.
📋 Key Responsibilities
✅ Assist strategic customers in planning and executing their software upgrade
✅ Collaborate with customers to understand their unique needs and tailor the upgrade process
✅ Provide clear, consistent communication and guidance throughout the upgrade process
✅ Coordinate with internal teams to facilitate data migration, system configuration, and user training
✅ Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed
✅ Document and share insights and lessons learned from upgrade projects to improve processes
✅ Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction
ASSUMPTION: This role involves working closely with customers and internal teams to ensure a successful software upgrade. Strong problem-solving and communication skills are essential.
🎯 Required Qualifications
Education: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
Experience: 1-3 years of experience in client services, project management, training, or consulting
Required Skills:
- Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment
- Direct experience in the software/services solutions market, preferably within the real estate industry
- Strong problem-solving and communication skills with a customer-first mindset
- Highly organized with an eye for detail and the ability to manage multiple projects simultaneously
- Ability to work collaboratively across teams in a fast-paced setting
Preferred Skills:
- Familiarity with software upgrades or migrations
ASSUMPTION: While experience in the real estate industry is preferred, candidates from other industries with relevant experience are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (Based on industry standards for a role of this level in the United States)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
Working Hours: Full-time, 40 hours per week. Flexible hours may be available.
ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level in the United States. Actual compensation may vary based on factors such as experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, specifically focused on real estate technology
Company Size: 201-500 employees. This size allows for a mid-sized company culture with opportunities for growth and collaboration.
Founded: 1989. Lone Wolf Technologies has over 35 years of experience in the real estate industry.
Company Description:
- Lone Wolf Technologies provides software solutions for real estate agents, brokers, admins, and associations
- The company aims to make real estate simple by providing tools that connect and work the way users do
- Lone Wolf Technologies offers a range of services, including back office management, accounting, websites, mobile products, revenue generation services, consulting, coaching, development, and marketing
Company Specialties:
- Back Office Management and Accounting
- Websites
- Front Office Management/Extranet
- Mobile Products
- Revenue Generation Services
- Consulting
- Coaching
- Development
- Marketing
- and CRM
Company Website: https://www.lwolf.com
ASSUMPTION: Lone Wolf Technologies is a well-established company with a strong focus on providing exceptional technology solutions for the real estate industry.
📊 Role Analysis
Career Level: Mid-level. This role requires some experience in client services, project management, or a related field.
Reporting Structure: This role may report to the Director of Customer Success or a similar position.
Work Arrangement: Remote. This role can be performed from any location within the United States.
Growth Opportunities:
- Advancement to a senior role within the customer success or project management team
- Expansion into other areas of the business, such as product management or sales
- Opportunities to work on high-impact projects and gain exposure to senior leadership
ASSUMPTION: This role offers opportunities for career growth and development within a well-established company.
🌍 Location & Work Environment
Office Type: Remote. This role does not require regular on-site presence.
Office Location(s): United States (Remote)
Geographic Context:
- The United States has a diverse real estate market with various trends and regulations across different regions
- Working remotely allows for flexibility and the ability to support customers across the country
- The real estate industry is dynamic and fast-paced, with constant changes and innovations
Work Schedule: Full-time, 40 hours per week. Flexible hours may be available.
ASSUMPTION: Working remotely requires strong self-motivation, time management, and communication skills. Candidates should be comfortable working independently and collaborating with team members virtually.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Technical assessment or case study
- Final interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Problem-solving skills and ability to think critically
- Communication and interpersonal skills
- Customer service mindset and ability to understand customer needs
- Project management skills and ability to multitask
Application Tips:
- Highlight relevant experience in client services, project management, or a related field
- Include examples of successful software implementation or upgrade projects
- Demonstrate strong problem-solving skills and a customer-first mindset
- Tailor your resume and cover letter to emphasize your fit for this specific role
ATS Keywords: Customer Support, Project Coordination, Software Implementation, Problem-Solving, Communication, Organization, Attention to Detail, Collaboration, Real Estate Industry, SaaS Environment
ASSUMPTION: The application process may vary depending on the specific needs of the hiring team. Candidates should be prepared to demonstrate their skills and experience through various assessments and interviews.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Software upgrade and migration tools (e.g., migration scripts, data mapping tools)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's tech stack and the needs of the role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Passionate
Work Style:
- Remote-friendly
- Fast-paced and dynamic
- Results-driven
- Team-oriented
- Adaptable and open to change
Self-Assessment Questions:
- Do you have a strong customer service mindset and a passion for helping others?
- Are you comfortable working remotely and managing your time effectively?
- Can you thrive in a fast-paced, dynamic environment and adapt to change?
- Do you have strong problem-solving skills and the ability to think critically?
ASSUMPTION: Lone Wolf Technologies values candidates who are customer-focused, innovative, collaborative, accountable, passionate, and adaptable. Candidates should be comfortable working remotely and thriving in a fast-paced, dynamic environment.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Dealing with difficult customers or challenging upgrade situations
- Keeping up with the latest trends and innovations in the real estate industry
- Adapting to changes in the company's products, services, or processes
ASSUMPTION: This role may present challenges related to project management, customer service, and staying up-to-date with industry trends. Candidates should be prepared to manage multiple priorities and adapt to changes in a fast-paced environment.
📈 Similar Roles Comparison
- This role is similar to a Customer Success Manager or a Technical Account Manager, but with a specific focus on software upgrades and migrations
- In the real estate industry, this role may be unique to Lone Wolf Technologies or similar software development companies
- Career paths may include advancement to senior roles within customer success or project management, or expansion into other areas of the business
ASSUMPTION: This role is unique to Lone Wolf Technologies and may not have direct equivalents in other companies. Candidates should research similar roles in the real estate industry or software development field to gain a better understanding of the responsibilities and requirements.
📝 Sample Projects
- Managing the software upgrade for a large, strategic customer with complex data migration needs
- Developing and implementing a standardized upgrade process to improve efficiency and reduce errors
- Collaborating with internal teams to create training materials and resources for customers during the upgrade process
ASSUMPTION: These sample projects are based on the responsibilities and requirements listed in the job description. Candidates should be prepared to provide examples of their own relevant experience and accomplishments.
❓ Key Questions to Ask During Interview
- Can you describe the typical upgrade process for a strategic customer, and how this role fits into that process?
- How does Lone Wolf Technologies support its customers during the software upgrade process?
- What are the most challenging aspects of this role, and how does the company help its employees succeed in these areas?
- How does Lone Wolf Technologies foster a customer-centric culture, and how does this role contribute to that culture?
- What opportunities are there for growth and development within this role or the company as a whole?
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company culture, and the opportunities for growth and development. Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of successful software implementation or upgrade projects
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
