🔹 Job Title: Key Account Manager - Principal
🔹 Company: American Electric Power
🔹 Location: San Benito, TX (Telecommute)
🔹 Job Type: Full-Time
🔹 Category: Utilities
🔹 Date Posted: June 2, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: On-site (with relocation offered)
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset with a focus on economic and business development, as well as exceptional customer experience.
✅ Establish and maintain high-level relationships with key decision-makers within assigned customer organizations
✅ Act as the primary point of contact for customer interactions, identifying critical issues and overseeing action plans for resolution
✅ Proactively manage the development and successful implementation of strategic programs and offerings
✅ Collaborate with various departments within the operating company and corporate national account organization to meet established goals and objectives
✅ Execute strategies to market a diverse range of products and services to operating company customers across identified industry segments
✅ Promote and support the operating company's energy efficiency and demand response programs across the system for assigned key accounts
✅ Advocate for and support energy conversion initiatives with assigned key accounts
ASSUMPTION: This role involves frequent travel and working late into the evenings as needed.
Education: Bachelor's degree in Finance, Business, Engineering, Communications, or another related field
Experience: 8+ years of experience in customer account management, business or economic development. Utility industry experience preferred.
Required Skills:
Preferred Skills:
ASSUMPTION: The required experience level for this role is higher than the typical entry-level position in this field.
Salary Range: $85,081 - $106,352 USD per year
Benefits:
Working Hours: 40 hours per week, with occasional overtime and travel
ASSUMPTION: The salary range provided is based on the job posting and may not include additional compensation such as bonuses or incentives.
Industry: Utilities. American Electric Power (AEP) is one of the largest electric utilities in the United States, providing electricity to over 5.6 million customers in 11 states.
Company Size: 10,001+ employees. As a large corporation, AEP offers extensive resources and opportunities for career growth and development.
Founded: AEP was founded in 1906 and has a rich history of providing reliable and affordable power to its customers.
Company Description:
Company Specialties:
Company Website: AEP.com
ASSUMPTION: AEP's extensive experience and resources in the utility industry make it an attractive employer for professionals seeking a stable and challenging career in the energy sector.
Career Level: This role is at the principal level, indicating a high level of experience and responsibility.
Reporting Structure: The key account manager will report directly to the leadership of the operating company and collaborate with various departments across the organization.
Work Arrangement: This role is on-site, with relocation offered. Occasional travel and late evenings may be required.
Growth Opportunities:
ASSUMPTION: The growth opportunities for this role are significant, given AEP's size and the strategic nature of the position.
Office Type: AEP's offices are typically corporate or regional headquarters, with a professional and collaborative work environment.
Office Location(s): San Benito, TX (with potential for relocation)
Geographic Context:
Work Schedule: The work schedule is primarily Monday through Friday, with occasional overtime and travel as needed.
ASSUMPTION: The work environment for this role is likely to be dynamic and fast-paced, given the strategic nature of the position and the need to manage multiple customer accounts.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Account Management, Business Development, Contract Negotiation, Strategic Program Development, Relationship Management, Cross-Functional Collaboration, Marketing Strategies, Leadership Engagement, Energy Efficiency, Demand Response Programs, Communication Skills, Presentation Skills, Political Acumen, Project Management, Customer Service, Problem Solving
ASSUMPTION: The application process for this role is likely to be competitive, given the high level of experience required and the strategic nature of the position.
ASSUMPTION: The tools and technologies required for this role are likely to be standard for the industry and may include specialized software for utility operations and customer management.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: AEP's company culture is likely to be professional, collaborative, and focused on delivering value to customers and stakeholders.
ASSUMPTION: The potential challenges for this role are significant, given the strategic nature of the position and the need to manage multiple large customer accounts.
ASSUMPTION: This role is likely to be similar to other key account manager positions in the utility industry, but may have a higher level of responsibility and strategic focus due to the principal level of the position.
ASSUMPTION: The sample projects for this role are likely to be strategic in nature and require a high level of collaboration and communication with various stakeholders.
ASSUMPTION: The key questions to ask during the interview for this role are likely to focus on the strategic nature of the position, the customer base, and the opportunities for growth and development within the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.