🔹 Job Title: Key Account Officer
🔹 Company: CMA CGM
🔹 Location: Johor Bahru, Johor, Malaysia
🔹 Job Type: On-site
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: June 12, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role involves a high degree of collaboration and requires strong interpersonal and communication skills. It also demands a good analytical mindset and the ability to work in a fast-paced environment.
✅ Provide support to Key Account Manager in implementing regional strategy and cooperate with all departments to ensure optimal customer service and meet assigned KPIs
✅ Follow up promptly on new business deal, contract fulfillment, forecast, and budget
✅ Conduct analysis and generate business reports as and when required
✅ Assist with processing tender, price quotes, and rate negotiations to assigned Key Accounts
✅ Promote group services such as VAS, X-sell activities to assigned Global Accounts
✅ Actively participate in team discussion and contribute suggestions for improvement
✅ Contribute to dispute resolution with trade management team and back-offices
✅ Handle off-tender request such as quotation to review and liaise with respective trades
ASSUMPTION: The role requires a proactive approach to problem-solving, initiative, and adaptability to meet tight schedules and deadlines.
Education: At least Diploma from a recognized education institution
Experience: 1-2 years of related field experience in shipping or logistics industry
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, having experience with shipping or logistics software and additional language skills could be beneficial for this role.
Salary Range: The salary range for this role in Malaysia is typically between MYR 3,000 - 5,000 per month, depending on experience and qualifications. This estimate is based on industry standards for similar roles in the region.
Benefits:
Working Hours: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:30 PM) and occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
Industry: CMA CGM operates in the transportation, logistics, supply chain, and storage industry, with a focus on container shipping, transport, and logistics services.
Company Size: CMA CGM is a large corporation with over 155,000 employees worldwide, providing a structured and established work environment.
Founded: CMA CGM was founded in 1978 and has since grown into a global leader in its industry.
Company Description:
Company Specialties:
Company Website: http://www.cma-cgm.com
ASSUMPTION: Working for CMA CGM offers opportunities for international exposure and career growth within a large, established organization.
Career Level: This role is an entry-level to mid-level position within the logistics and supply chain industry, offering opportunities for growth and development.
Reporting Structure: The Key Account Officer reports to the Key Account Manager and works closely with various cross-functional departments.
Work Arrangement: This is an on-site position based in Johor Bahru, Malaysia, with the possibility of occasional travel when required.
Growth Opportunities:
ASSUMPTION: With strong performance and demonstrated skills, candidates may have opportunities for career advancement within the company.
Office Type: CMA CGM's office in Johor Bahru is a modern, professional environment with a collaborative work culture.
Office Location(s): Johor Bahru, Malaysia
Geographic Context:
Work Schedule: Standard office hours with the possibility of occasional overtime as needed
ASSUMPTION: Working in Johor Bahru offers a blend of urban and suburban living, with easy access to amenities and recreational activities, as well as a tropical climate year-round.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Key Account Officer, Shipping, Logistics, Customer Service, Sales Support, Operational Support, Data Analysis, Problem-Solving, Interpersonal Skills, Communication Skills
ASSUMPTION: The application process for this role may involve multiple interviews and assessments to evaluate the candidate's skills and cultural fit.
ASSUMPTION: Familiarity with MS Office Suite and relevant shipping and logistics software is essential for this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: CMA CGM values a collaborative, results-driven, and adaptable work environment, with a focus on safety, respect, excellence, innovation, and performance.
ASSUMPTION: This role may present challenges in managing multiple priorities, working in a fast-paced environment, and adapting to changes, as well as occasional travel requirements.
ASSUMPTION: This role is similar to other sales support positions in the logistics industry, with a focus on operational support and data analysis, and opportunities for career progression.
ASSUMPTION: Sample projects for this role may involve data analysis, strategic planning, and contract negotiation, demonstrating the candidate's problem-solving skills and analytical mindset.
ASSUMPTION: Asking thoughtful questions during the interview demonstrates the candidate's interest in the role and eagerness to learn more about the company and its culture.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.