LCV EUCOM Kosovo: IT Customer Support Technician - Internship

📌 Core Information

🔹 Job Title: IT Customer Support Technician - Internship

🔹 Company: KBR, Inc.

🔹 Location: Ferizaj, Ferizaj, Kosovo

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service,👔 Marketing Internships & Entry-Level

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing technical support for desktop applications and hardware
• Interacting with network services and application developers for service restoration
• Monitoring and responding to hardware and software issues
• Documenting common issues and solutions for a knowledge base

ASSUMPTION: This position involves typical IT helpdesk tasks but will focus on building a solid foundation for interns through guided learning and task execution.

📋 Key Responsibilities

✅ Provide technical support to internal users of desktop applications and hardware.

✅ Assist with answering questions related to procedures, transactions, and system statuses.

✅ Collaborate with network services and application developers to resolve issues.

✅ Monitor, respond, configure, install, and repair hardware and software problems.

✅ Document common issues and establish solutions to create a knowledge base.

✅ Perform routine maintenance on IT systems and equipment.

✅ Support process and procedure documentation.

✅ Ensure compliance with IT policies and procedures.

✅ Perform other duties as assigned.

ASSUMPTION: The role is entry-level and designed to provide on-the-job training in IT support functions, emphasizing compliance and customer satisfaction.

🎯 Required Qualifications

Education: Enrolled in a Computer Science program at a Kosovo college or university.

Experience: Proficiency in English; second or third-year student status is required.

Required Skills:

• Basic understanding of IT support and networking concepts
• Team player mentality
• Legal residency in Kosovo

Preferred Skills:

• Previous experience or coursework in IT or related fields
• Microsoft Certification

ASSUMPTION: Applicants are expected to have academic exposure to IT concepts and be willing to learn in a practical setting.

💰 Compensation & Benefits

Salary Range: Not specified, likely consistent with entry-level internships in Kosovo IT sector.

Benefits:

• Medical, dental, and life insurance
• Accidental Death & Dismemberment insurance
• Rest & Recreation (R&R) benefits

Working Hours: 40 hours per week

ASSUMPTION: The internship includes standard industry benefits for entry-level positions, with an emphasis on professional development.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 30,383 employees — a large company offering diverse career paths and experiences.

Founded: Not specified

Company Description:

• Delivers global science, technology, and engineering solutions
• Support for government and commercial markets across various sectors
• Emphasis on solving the world's toughest challenges

Company Specialties:

• Engineering and Aerospace
• Defense and Project Management
• Energy and Cybersecurity

Company Website: http://careers.kbr.com

ASSUMPTION: KBR's global presence and diverse service offerings suggest robust internal training and advancement opportunities for motivated employees.

📊 Role Analysis

Career Level: Entry-level internship aimed at practical skill development.

Reporting Structure: Likely reports to an IT manager or senior technician.

Work Arrangement: On-site to ensure hands-on learning and direct mentorship.

Growth Opportunities:

• Potential for full-time offers post-internship
• Opportunities for cross-departmental collaborations
• Participation in specialized training programs

ASSUMPTION: The role serves as a stepping stone within the company, designed to groom interns into future full-time roles.

🌍 Location & Work Environment

Office Type: Traditional office environment equipped with the necessary IT tools

Office Location(s): Primarily based in Ferizaj, Kosovo

Geographic Context:

• Close-knit community with vibrant Kosovo culture
• Proximity to regional market hubs
• Opportunities to engage with multinational teams

Work Schedule: Full-time schedule, typical office hours expected

ASSUMPTION: Provides a professional setting conducive to learning and growth within the IT field.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial phone screening by HR
• Technical interview with IT staff

Key Assessment Areas:

• Understanding of basic IT concepts
• Problem-solving skills
• Willingness to learn and adapt

Application Tips:

• Highlight relevant coursework and projects
• Demonstrate English proficiency
• Express interest in career growth within KBR

ATS Keywords: Technical Support, Desktop Applications, IT Policies, Team Player

ASSUMPTION: The hiring process is streamlined, focusing on applicants' potential to grow and contribute to the team.

🛠️ Tools & Technologies

• Basic desktop configuration tools
• Networking diagnostic utilities
• Customer service management software

ASSUMPTION: As an intern, exposure to tool usage will be part of the learning experience, guided by experienced staff.

👔 Cultural Fit Considerations

Company Values:

• Commitment to solving complex challenges
• Emphasis on diversity and inclusive environments
• Focus on innovation and excellence

Work Style:

• Collaborative teamwork
• Adaptability to dynamic challenges
• Proactive problem-solving approach

Self-Assessment Questions:

• Am I eager to learn and ask questions?
• Can I work well within a diverse team?
• Do I adapt easily to new technologies and processes?

ASSUMPTION: Success in this role depends on blending technical aptitude with strong interpersonal skills and a willingness to engage in continuous learning.

⚠️ Potential Challenges

• Adapting to a corporate IT environment
• Balancing technical tasks with customer service
• Managing time effectively under supervision
• Handling multiple tasks and priorities

ASSUMPTION: New interns may face challenges typical to transition into a professional setting, but supportive supervision will ease this process.

📈 Similar Roles Comparison

• Compared to other IT roles, this internship focuses more on learning and growth
• Less autonomy but more oversight and mentorship
• Structured approach catering to academic integrations

ASSUMPTION: Differences are derived from the internship's structured learning path, minimizing risks associated with first professional experiences.

📝 Sample Projects

• Participating in a team to resolve real-time user issues
• Assisting in hardware and software installations
• Documenting IT processes and user guides

ASSUMPTION: Projects are designed to simulate commonly encountered scenarios while encouraging problem-solving and collaboration.

❓ Key Questions to Ask During Interview

• What opportunities for growth does KBR offer to interns?
• How does KBR support professional development during the internship?
• Can you describe a typical day for an IT Support Intern?
• How do interns collaborate with experienced staff?
• What challenges have previous interns faced, and how were they overcome?

ASSUMPTION: Asking insightful questions during the interview will help applicants gauge alignment with their career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the KBR careers portal: KBR Application Portal
• Ensure your resume highlights relevant experiences and skills
• Prepare for potential interviews by reviewing basic IT support concepts
• Reach out to current or former interns for insights
• Stay informed about KBR's projects and initiatives

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.