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Lead, Account Management

Delivery Hero
Full-time
On-site
Johor Bahru, Johor, Malaysia
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Lead, Account Management

πŸ”Ή Company: Delivery Hero

πŸ”Ή Location: Johor Bahru, Johor, Malaysia

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Account Management, Sales

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: 4-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Leading a team of Account Managers to grow foodpanda’s business
  • Managing overall restaurant experience and ensuring ad-revenue targets are met
  • Providing guidance, training, and performance management for direct reports
  • Proactively gathering, analyzing, and sharing data to influence business decisions
  • Collaborating with cross-functional teams to drive process efficiencies and business goals

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a proven track record in B2B sales to drive team success and achieve business targets.

πŸ“‹ Key Responsibilities

βœ… Lead and manage a team of Account Managers to achieve business goals

βœ… Ensure ad-revenue targets are met month on month

βœ… Build and deliver regular business reviews to partner teams, peers, and management

βœ… Proactively gather, analyze, and share data to influence business decisions

βœ… Identify and implement solutions and pilots to drive process efficiencies and business goals

βœ… Manage performance, incentive schemes, and onboarding of new joiners

ASSUMPTION: This role involves a high level of autonomy and requires strong problem-solving skills to remove roadblocks and achieve goals with minimal supervision.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: At least 4-5 years of experience in team management and sales, with a proven track record in B2B sales (preferably within F&B, media, advertising, FMCG, or e-commerce)

Required Skills:

  • Exceptional verbal and written communication skills
  • Ability to collect, track, and analyze large amounts of data
  • Adaptability and strong problem-solving skills
  • Knowledge in Salesforce is a plus

Preferred Skills:

  • Experience in the food delivery or e-commerce industry
  • Fluency in additional languages

ASSUMPTION: Candidates with relevant industry experience and a strong sales background will be well-suited for this role.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Lead, Account Management role in Malaysia, the estimated salary range is RM 120,000 - RM 180,000 per year (experience-dependent).

Benefits:

  • Free food
  • Health and dental insurance
  • Learning and development opportunities
  • Regular company and team events
  • Dynamic and challenging work environment
  • Committed to developing you personally and professionally

Working Hours: Full-time position with standard office hours (Monday to Friday, 9:00 AM - 6:00 PM), with flexibility for occasional remote work or overtime as needed.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and performance.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering, e-commerce, and food delivery.

Company Size: Delivery Hero is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

  • Delivery Hero is the world’s leading local delivery platform, operating in over 70+ countries worldwide.
  • The company enables ambitious talent to deliver solutions that create impact within its ecosystem.
  • Delivery Hero is committed to diversity and inclusion, fostering a vibrant and international team.

Company Specialties:

  • Online food ordering
  • eCommerce
  • Technology
  • Online food delivery
  • Marketing
  • Apps
  • Food tech
  • Machine Learning
  • and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer candidates the opportunity to work in a dynamic and fast-growing environment with international exposure.

πŸ“Š Role Analysis

Career Level: This role is a mid-level management position, offering opportunities for growth and development within the company.

Reporting Structure: The Lead, Account Management will report directly to the Head of Account Management and oversee a team of Account Managers.

Work Arrangement: This role is primarily on-site, with occasional remote work or overtime as needed to meet business goals.

Growth Opportunities:

  • Progression to a senior management role within the Account Management team
  • Expansion into other regions or business units within Delivery Hero
  • Development of leadership and management skills through mentoring and training opportunities

ASSUMPTION: Successful candidates in this role will have the opportunity to grow both personally and professionally within Delivery Hero's fast-paced and dynamic environment.

🌍 Location & Work Environment

Office Type: Delivery Hero's office in Johor Bahru is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Oranienburger Straße 70, Berlin, Berlin 10117, DE (Headquarters), Johor Bahru, Johor, Malaysia (applicable for this role)

Geographic Context:

  • Johor Bahru is a bustling city in southern Malaysia, offering a mix of urban and natural environments.
  • The city is known for its vibrant food scene, cultural attractions, and proximity to popular tourist destinations like Legoland and the beaches of Desaru.
  • Johor Bahru is well-connected by road, rail, and air, with Senai International Airport serving the region.

Work Schedule: Standard office hours are Monday to Friday, 9:00 AM - 6:00 PM, with flexibility for occasional remote work or overtime as needed.

ASSUMPTION: Candidates should be comfortable working in an on-site environment and be prepared to adapt to the occasional need for remote work or overtime to meet business goals.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video call interview with the HR team
  • On-site interview with the hiring manager and team members
  • Final interview with the Head of Account Management

Key Assessment Areas:

  • Sales and team management skills
  • Problem-solving and analytical abilities
  • Communication and leadership skills
  • Cultural fit and alignment with company values

Application Tips:

  • Highlight relevant sales and team management experience in your resume
  • Tailor your cover letter to demonstrate your understanding of the role and your fit with Delivery Hero's company culture
  • Prepare examples of your problem-solving skills and how you've driven business growth in previous roles

ATS Keywords: Account Management, Team Management, B2B Sales, Sales Strategy, Business Growth, Data Analysis, Problem Solving, Leadership, Delivery Hero

ASSUMPTION: The application process for this role may vary depending on the candidate's qualifications and the company's current hiring needs.

πŸ› οΈ Tools & Technologies

  • Salesforce
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Drive, Google Docs)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: Candidates should be comfortable using common sales and project management tools, with a willingness to learn and adapt to new technologies as needed.

πŸ‘” Cultural Fit Considerations

Company Values:

  • We build
  • We deliver
  • We lead

Work Style:

  • Dynamic and challenging work environment
  • Collaborative and international team
  • Focus on personal and professional development

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic work environment?
  • Are you comfortable working in a collaborative, international team?
  • Do you have a strong desire to learn and grow both personally and professionally?

ASSUMPTION: Successful candidates will demonstrate a strong alignment with Delivery Hero's company values and be comfortable working in a dynamic, international team environment.

⚠️ Potential Challenges

  • Managing a team with varying levels of experience and skillsets
  • Adapting to a fast-paced, ever-changing work environment
  • Balancing the need for short-term results with long-term strategic planning
  • Occasional remote work or overtime may be required to meet business goals

ASSUMPTION: Candidates should be prepared to face these challenges head-on and demonstrate strong problem-solving skills and adaptability in their approach to work.

πŸ“ˆ Similar Roles Comparison

  • Compared to other Account Management roles, this position offers a higher level of responsibility and autonomy, with the opportunity to lead a team and drive business growth.
  • Within the food delivery industry, this role is unique in its focus on managing the overall restaurant experience and driving ad-revenue targets.
  • Career progression in this role could lead to senior management positions within the Account Management team or expansion into other regions or business units within Delivery Hero.

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and aspirations.

πŸ“ Sample Projects

  • Developing and implementing a new incentive scheme to motivate and engage the Account Management team
  • Analyzing sales data to identify trends and opportunities for business growth
  • Collaborating with cross-functional teams to improve the overall restaurant experience and drive ad-revenue targets

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role and may vary depending on the company's current priorities and business needs.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 90 days?
  • How does this role fit into the overall company strategy for business growth?
  • What opportunities are there for professional development and growth within the company?
  • How does the company support work-life balance for its employees?
  • What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the work environment, allowing them to make an informed decision about their application.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your relevant sales and team management experience
  • Write a compelling cover letter that demonstrates your understanding of the role and your fit with Delivery Hero's company culture
  • Prepare examples of your problem-solving skills and how you've driven business growth in previous roles
  • Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.