Lead, Account Management

📌 Core Information

🔹 Job Title: Lead, Account Management

🔹 Company: Delivery Hero

🔹 Location: Johor Bahru, Johor, Malaysia

🔹 Job Type: Full-time

🔹 Category: Account Management, Sales

🔹 Date Posted: July 4, 2025

🔹 Experience Level: 4-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading a team of Account Managers to grow foodpanda’s business
• Managing overall restaurant experience and ensuring ad-revenue targets are met
• Providing guidance, training, and performance management for direct reports
• Proactively gathering, analyzing, and sharing data to influence business decisions
• Collaborating with cross-functional teams to drive process efficiencies and business goals

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a proven track record in B2B sales to drive team success and achieve business targets.

📋 Key Responsibilities

✅ Lead and manage a team of Account Managers to achieve business goals

✅ Ensure ad-revenue targets are met month on month

✅ Build and deliver regular business reviews to partner teams, peers, and management

✅ Proactively gather, analyze, and share data to influence business decisions

✅ Identify and implement solutions and pilots to drive process efficiencies and business goals

✅ Manage performance, incentive schemes, and onboarding of new joiners

ASSUMPTION: This role involves a high level of autonomy and requires strong problem-solving skills to remove roadblocks and achieve goals with minimal supervision.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: At least 4-5 years of experience in team management and sales, with a proven track record in B2B sales (preferably within F&B, media, advertising, FMCG, or e-commerce)

Required Skills:

• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data
• Adaptability and strong problem-solving skills
• Knowledge in Salesforce is a plus

Preferred Skills:

• Experience in the food delivery or e-commerce industry
• Fluency in additional languages

ASSUMPTION: Candidates with relevant industry experience and a strong sales background will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Lead, Account Management role in Malaysia, the estimated salary range is RM 120,000 - RM 180,000 per year (experience-dependent).

Benefits:

• Free food
• Health and dental insurance
• Learning and development opportunities
• Regular company and team events
• Dynamic and challenging work environment
• Committed to developing you personally and professionally

Working Hours: Full-time position with standard office hours (Monday to Friday, 9:00 AM - 6:00 PM), with flexibility for occasional remote work or overtime as needed.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the technology, information, and internet industry, focusing on online food ordering, e-commerce, and food delivery.

Company Size: Delivery Hero is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.

Founded: Delivery Hero was founded in 2011 and has since grown to operate in over 70 countries worldwide.

Company Description:

• Delivery Hero is the world’s leading local delivery platform, operating in over 70+ countries worldwide.
• The company enables ambitious talent to deliver solutions that create impact within its ecosystem.
• Delivery Hero is committed to diversity and inclusion, fostering a vibrant and international team.

Company Specialties:

• Online food ordering
• eCommerce
• Technology
• Online food delivery
• Marketing
• Apps
• Food tech
• Machine Learning
• and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer candidates the opportunity to work in a dynamic and fast-growing environment with international exposure.

📊 Role Analysis

Career Level: This role is a mid-level management position, offering opportunities for growth and development within the company.

Reporting Structure: The Lead, Account Management will report directly to the Head of Account Management and oversee a team of Account Managers.

Work Arrangement: This role is primarily on-site, with occasional remote work or overtime as needed to meet business goals.

Growth Opportunities:

• Progression to a senior management role within the Account Management team
• Expansion into other regions or business units within Delivery Hero
• Development of leadership and management skills through mentoring and training opportunities

ASSUMPTION: Successful candidates in this role will have the opportunity to grow both personally and professionally within Delivery Hero's fast-paced and dynamic environment.

🌍 Location & Work Environment

Office Type: Delivery Hero's office in Johor Bahru is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Oranienburger Straße 70, Berlin, Berlin 10117, DE (Headquarters), Johor Bahru, Johor, Malaysia (applicable for this role)

Geographic Context:

• Johor Bahru is a bustling city in southern Malaysia, offering a mix of urban and natural environments.
• The city is known for its vibrant food scene, cultural attractions, and proximity to popular tourist destinations like Legoland and the beaches of Desaru.
• Johor Bahru is well-connected by road, rail, and air, with Senai International Airport serving the region.

Work Schedule: Standard office hours are Monday to Friday, 9:00 AM - 6:00 PM, with flexibility for occasional remote work or overtime as needed.

ASSUMPTION: Candidates should be comfortable working in an on-site environment and be prepared to adapt to the occasional need for remote work or overtime to meet business goals.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the HR team
• On-site interview with the hiring manager and team members
• Final interview with the Head of Account Management

Key Assessment Areas:

• Sales and team management skills
• Problem-solving and analytical abilities
• Communication and leadership skills
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant sales and team management experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and your fit with Delivery Hero's company culture
• Prepare examples of your problem-solving skills and how you've driven business growth in previous roles

ATS Keywords: Account Management, Team Management, B2B Sales, Sales Strategy, Business Growth, Data Analysis, Problem Solving, Leadership, Delivery Hero

ASSUMPTION: The application process for this role may vary depending on the candidate's qualifications and the company's current hiring needs.

🛠️ Tools & Technologies

• Salesforce
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Drive, Google Docs)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Candidates should be comfortable using common sales and project management tools, with a willingness to learn and adapt to new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• We build
• We deliver
• We lead

Work Style:

• Dynamic and challenging work environment
• Collaborative and international team
• Focus on personal and professional development

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you comfortable working in a collaborative, international team?
• Do you have a strong desire to learn and grow both personally and professionally?

ASSUMPTION: Successful candidates will demonstrate a strong alignment with Delivery Hero's company values and be comfortable working in a dynamic, international team environment.

⚠️ Potential Challenges

• Managing a team with varying levels of experience and skillsets
• Adapting to a fast-paced, ever-changing work environment
• Balancing the need for short-term results with long-term strategic planning
• Occasional remote work or overtime may be required to meet business goals

ASSUMPTION: Candidates should be prepared to face these challenges head-on and demonstrate strong problem-solving skills and adaptability in their approach to work.

📈 Similar Roles Comparison

• Compared to other Account Management roles, this position offers a higher level of responsibility and autonomy, with the opportunity to lead a team and drive business growth.
• Within the food delivery industry, this role is unique in its focus on managing the overall restaurant experience and driving ad-revenue targets.
• Career progression in this role could lead to senior management positions within the Account Management team or expansion into other regions or business units within Delivery Hero.

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and aspirations.

📝 Sample Projects

• Developing and implementing a new incentive scheme to motivate and engage the Account Management team
• Analyzing sales data to identify trends and opportunities for business growth
• Collaborating with cross-functional teams to improve the overall restaurant experience and drive ad-revenue targets

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role and may vary depending on the company's current priorities and business needs.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role fit into the overall company strategy for business growth?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the work environment, allowing them to make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant sales and team management experience
• Write a compelling cover letter that demonstrates your understanding of the role and your fit with Delivery Hero's company culture
• Prepare examples of your problem-solving skills and how you've driven business growth in previous roles
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.