[NSR South] Principal I, Account Management

📌 Core Information

🔹 Job Title: Principal I, Account Management

🔹 Company: Coupang

🔹 Location: Shenzhen, China

🔹 Job Type: On-site

🔹 Category: Sales & Business Development

🔹 Date Posted: May 26, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Accelerating new and key sellers to grow their business on Coupang
• Driving seller performance and product quality for best customer experience
• Driving category performance and selection expansion
• Collaborating with internal stakeholders to leverage marketing resources for top sellers

ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to work effectively in a cross-functional environment. It is ideal for candidates with experience in sales, e-commerce, or account management.

📋 Key Responsibilities

✅ Develop and execute seller growth strategies to accelerate sales and selections, build CRM database, and collaborate with internal stakeholders

✅ Drive assigned category performance by analyzing data, drafting performance boost plans, and executing them

✅ Plan and execute seasonal online promotions with internal and external stakeholders, focusing on seasonal hot selections and deal performance

✅ Analyze sales and operation data regularly to drive GMV, remove blockers, improve key feature adoptions, and seek opportunities

✅ Pioneer new ideas, report issues, and generate high-quality seller insights to influence key stakeholders and drive breakthroughs

✅ Achieve sales goals and summarize seller success routines to generate success stories for other teams

ASSUMPTION: This role involves a mix of strategic planning, data analysis, and hands-on execution. It requires strong problem-solving skills and the ability to work independently and in a team.

🎯 Required Qualifications

Education: BA/BS degree required

Experience: 5+ years in sales, cross-border business, or online business

Required Skills:

• Category management experience/skill (preferably in appliance, outdoor/sports, or home categories)
• Strategic and creative thinking with operational excellence and attention to detail
• Ability to work in a cross-functional and international environment
• Proven track record of driving results and handling key clients
• Strong written and verbal communication skills in English
• Quick learner

Preferred Skills:

• Fluency in Korean
• Experience using analytical, marketing, and productivity tools (e.g., Business Intelligence, Tableau, Salesforce, Microsoft OneNote, and SharePoint)

ASSUMPTION: While the preferred skills are not required, they would be highly beneficial for success in this role, especially given the cross-border nature of the business and the need to analyze data effectively.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Principal I role in China, the estimated salary range is ¥350,000 - ¥500,000 per year. This is an estimate and the actual salary may vary based on experience and performance.

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Generous vacation and holiday leave
• Employee discounts on Coupang services

Working Hours: Full-time position with standard working hours (Monday - Friday, 9:00 AM - 6:00 PM) and occasional overtime as needed

ASSUMPTION: The salary range provided is an estimate based on market research and may vary based on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Coupang is a leading e-commerce company in South Korea, with a focus on retail, technology, operations, IT, and internet services. It is a public company with a strong presence in South Korea, China, and other Asian markets.

Company Size: Coupang has over 10,000 employees globally, providing a large and diverse work environment with ample opportunities for growth and collaboration.

Founded: Coupang was founded in 2010 and has since grown to become one of the largest and most successful e-commerce platforms in Asia.

Company Description:

• Coupang is committed to wowing its customers by making shopping, eating, and living easier than ever
• The company operates a multi-billion-dollar commerce industry, disrupting traditional tradeoffs and pushing boundaries to solve problems
• Coupang offers a startup culture with the resources of a large global public company, providing opportunities for growth and innovation

Company Specialties:

• E-commerce platform development and operation
• Retail and logistics services
• Technology and data analysis
• Customer service and support

Company Website: Coupang Careers

ASSUMPTION: Coupang's large size and diverse offerings provide ample opportunities for career growth and development. Its focus on innovation and customer experience makes it an attractive employer for motivated and ambitious professionals.

📊 Role Analysis

Career Level: This role is a mid-level position, suitable for candidates with 5-10 years of experience in sales, e-commerce, or account management.

Reporting Structure: The Principal I, Account Management role reports directly to the Senior Manager, Account Management and works closely with cross-functional teams, including marketing, product, and operations.

Work Arrangement: This is an on-site position, with standard working hours and occasional overtime as needed. The role may require travel to meet with clients and stakeholders.

Growth Opportunities:

• Progression to Senior Principal or Manager roles within the account management team
• Expansion into other business units or regions within Coupang
• Development of leadership and management skills through mentorship and training programs

ASSUMPTION: This role offers strong growth potential for motivated and successful candidates, with opportunities to advance within the account management team or explore other areas of the business.

🌍 Location & Work Environment

Office Type: Coupang's Shenzhen office is a modern, collaborative workspace with a mix of open-plan and private offices.

Office Location(s): 570, Tower 730, Songpa-daero, Songpa-gu, Seoul, Seoul 05510, KR

Geographic Context:

• Shenzhen is a major city in southern China, known for its technology industry and proximity to Hong Kong
• The city offers a vibrant culture, diverse food scene, and numerous entertainment options
• Shenzhen has a subtropical climate, with mild winters and hot, humid summers

Work Schedule: Standard working hours are Monday - Friday, 9:00 AM - 6:00 PM, with occasional overtime as needed

ASSUMPTION: Shenzhen offers a dynamic and exciting work environment, with a strong focus on technology and innovation. The city's diverse culture and entertainment options make it an attractive location for professionals.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with cross-functional stakeholders
• Final round interview with the senior manager or director
• Background check and offer extension

Key Assessment Areas:

• Problem-solving and analytical skills
• Communication and presentation skills
• Cultural fit and alignment with Coupang's values
• Domain knowledge and understanding of the e-commerce industry

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving and communication skills
• Research Coupang's business and industry to demonstrate your understanding and enthusiasm for the company

ATS Keywords: Account Management, Sales, Category Management, Data Analysis, Cross-Functional Collaboration, Strategic Thinking, Creative Problem Solving, Communication, CRM, Market Insights, Promotions Planning, Operational Excellence, Client Management, Fast-Paced Environment, Detail Orientation, Ownership

ASSUMPTION: Coupang's interview process is designed to assess candidates' skills and cultural fit, with a strong focus on problem-solving and communication abilities. Successful candidates will be able to demonstrate their understanding of the e-commerce industry and Coupang's business.

🛠️ Tools & Technologies

• Business Intelligence tools (e.g., Tableau)
• CRM software (e.g., Salesforce)
• Microsoft Office Suite (e.g., OneNote, SharePoint)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: While specific tools and technologies may vary based on the role and team, the listed tools are commonly used in account management and sales positions within Coupang.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Bold and Ambitious
• One Team
• Inventive and Resourceful
• Relentless in Pursuit of Excellence

Work Style:

• Collaborative and cross-functional
• Fast-paced and dynamic
• Data-driven and analytical
• Innovative and creative
• Customer-focused and results-oriented

Self-Assessment Questions:

• Do you thrive in a fast-paced, collaborative environment?
• Are you comfortable working with data and using it to drive decisions?
• Do you have a strong customer focus and a passion for delivering exceptional results?
• Are you able to work effectively in a cross-functional team and leverage the strengths of others?

ASSUMPTION: Coupang values candidates who are customer-obsessed, bold and ambitious, and able to work effectively in a collaborative, fast-paced environment. Successful candidates will be able to demonstrate their alignment with these values and work style preferences.

⚠️ Potential Challenges

• Managing a large portfolio of key sellers and driving their performance
• Balancing strategic planning and execution with day-to-day account management tasks
• Working effectively in a cross-functional and international environment
• Adapting to the fast-paced and dynamic nature of the e-commerce industry

ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development. Successful candidates will be able to leverage their skills and experience to overcome these challenges and drive results.

📈 Similar Roles Comparison

• Compared to other account management roles, this position places a stronger emphasis on category performance and selection expansion
• This role requires a deeper understanding of the e-commerce industry and market trends in China
• Career progression in this role may involve expanding into other business units or regions within Coupang, offering diverse growth opportunities

ASSUMPTION: While this role shares similarities with other account management positions, its focus on category performance and expansion sets it apart. Successful candidates will be able to leverage their industry knowledge and experience to drive results in this unique role.

📝 Sample Projects

• Developing and executing a growth strategy for a key seller in the appliance category
• Analyzing market trends and customer behavior to inform category expansion and optimization
• Planning and executing a seasonal online promotion for a portfolio of key sellers, focusing on deal performance and hot selections

ASSUMPTION: These sample projects are designed to illustrate the key responsibilities and required skills for this role. Successful candidates will be able to demonstrate their ability to execute these projects and drive results in a real-world setting.

❓ Key Questions to Ask During Interview

• Can you describe the typical day-to-day responsibilities of this role?
• How does this role collaborate with other teams within Coupang, such as marketing and product?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Coupang support the growth and development of its employees in this role?
• What are the key challenges facing the account management team in the current market landscape?

ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, team dynamics, and growth opportunities for this role. Successful candidates will be able to use these questions to demonstrate their interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving and communication skills
• Research Coupang's business and industry to demonstrate your understanding and enthusiasm for the company
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.