📌 Core Information
🔹 Job Title: Lead/Head of Account Management (FinTech, Direct Acquiring)
🔹 Company: PayDo
🔹 Location: Ukraine (Remote)
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote
🚀 Job Overview
Key aspects of this role include:
- Leading and scaling the Key Account Management team focused on direct acquiring business
- Ensuring operational efficiency and compliance in the direct acquiring business line
- Cultivating strong relationships with key clients and driving improvements in products and services based on client feedback
- Developing, implementing, and maintaining specific policies, procedures, and guidelines tailored to the direct acquiring business
ASSUMPTION: This role requires a strategic mindset, excellent leadership skills, and a deep understanding of the direct acquiring business and payment infrastructures.
📋 Key Responsibilities
✅ Lead and scale the Key Account Management team focused on direct acquiring business, driving operational excellence, client satisfaction, and revenue growth
✅ Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
✅ Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
✅ Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
✅ Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
✅ Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
✅ Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
✅ Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
✅ Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
✅ Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value
ASSUMPTION: This role involves a high level of strategic thinking, stakeholder management, and team leadership to drive success in the direct acquiring business line.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Finance, or a related field (or equivalent experience)
Experience: Proven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals. Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar.
Required Skills:
- Proven leadership and team management capabilities, with a history of building and leading high-performing teams
- Strong understanding of payment infrastructures, including payment schemes, card schemes, and alternative payment methods
- Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
- In-depth knowledge of the fintech landscape, including key competitors and current market trends
- Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
- Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
- Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
- Fluent level of English skills, Fluent Ukrainian or Russian language
Preferred Skills:
- Experience working with cryptocurrencies
- Experience of working with PIS/AIS payment flows
ASSUMPTION: Candidates with a strong background in Fintech, experience in direct acquiring, and proven leadership skills are most likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (Estimated based on industry standards for a mid-level management role in Fintech, direct acquiring experience, and remote work)
Benefits:
- Monthly investment in your English learning
- Yearly allocation for advancing your professional expertise
- Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
- Performance reviews anchored in KPIs, ensuring recognition is merit-based
- Work on unique projects where your contributions can reshape company-wide processes
- Bring your ideas to the table and earn exceptional bonuses through the PayDo Ideas Hub
- Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
- Days of paid sick leave annually, accommodating emergencies and medical needs
- Additional holidays aligned with your local calendar
- Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The estimated salary range is based on industry standards for similar roles in Fintech, considering the candidate's experience level and the remote nature of the position.
📌 Applicant Insights
🔍 Company Context
Industry: PayDo operates in the Financial Services industry, focusing on providing multicurrency IBANs, merchant solutions, and mass payment options through a single platform and contract.
Company Size: PayDo is a mid-sized company with 51-200 employees, providing a dynamic and collaborative work environment.
Founded: PayDo was founded in 2017 and has since grown to serve over 25 industries in 140 countries.
Company Description:
- PayDo is a leading Electronic Money Institution (EMI) authorized by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta
- The company offers premium and convenient payment services, with all features available through one platform and contract
- PayDo is a preferred solution for local and international payments, with a focus on security, compliance, and customer satisfaction
Company Specialties:
- Payment Facilitator
- Payment processing
- Payment gateway
- Fintech
- Startup
- Virtual terminal
- Payments eCommerce
- Freelancers
- Payments for Video games
- Payments for Professional services
- Merchant accounts
- Payment aggregator
- Digital products
- Ecommerce
- Payments
- Dedicated IBAN
- Multicurrency account
- Electronic Money Institution
- and FCA
Company Website: https://paydo.com/?utm_source=Linkedin&utm_medium=profile_CTA&utm_campaign=personal
ASSUMPTION: PayDo's focus on providing a comprehensive, all-in-one payment solution sets it apart in the FinTech industry.
📊 Role Analysis
Career Level: This role is at the mid-level management career stage, with opportunities for growth into senior leadership positions within 1-4 years.
Reporting Structure: The Lead/Head of Account Management will report directly to the Chief Revenue Officer (CRO) or a similar executive role.
Work Arrangement: This role is remote, with the expectation of occasional travel for client meetings and company events.
Growth Opportunities:
- Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
- Performance reviews anchored in KPIs, ensuring recognition is merit-based
- Work on unique projects where your contributions can reshape company-wide processes
ASSUMPTION: Successful candidates in this role will have strong leadership skills, a strategic mindset, and a deep understanding of the direct acquiring business and payment infrastructures.
🌍 Location & Work Environment
Office Type: Remote work environment, with occasional in-person meetings and events
Office Location(s): Ukraine (Remote)
Geographic Context:
- Ukraine is located in Eastern Europe, with a time zone of EET (Eastern European Time, UTC +2)
- The country has a well-established IT industry, with a large talent pool and competitive salaries
- Ukraine's strategic location and time zone make it an attractive remote work destination for European companies
Work Schedule: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The remote work arrangement allows for a flexible work-life balance and the ability to work from anywhere with an internet connection.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the provided link
- Phone or video screening to assess cultural fit and basic qualifications
- Technical assessment or case study to evaluate problem-solving skills and industry knowledge
- Final round interview with key stakeholders, including the hiring manager and other team members
- Background check and onboarding for successful candidates
Key Assessment Areas:
- Leadership and team management skills
- Industry knowledge and understanding of direct acquiring business
- Strategic thinking and problem-solving abilities
- Communication and interpersonal skills
- Cultural fit and alignment with PayDo's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the direct acquiring business and payment infrastructures in your application materials
- Showcase your leadership and team management skills through examples of successful projects or initiatives
- Follow up with the hiring manager or HR representative one week after submitting your application to express your interest in the role
ATS Keywords: Account Management, Direct Acquiring, Fintech, Leadership, Team Management, Payment Infrastructures, Client Relationship Management, Operational Efficiency, Compliance, KPI Management, Quality Assurance
ASSUMPTION: PayDo's hiring process is designed to assess candidates' technical skills, cultural fit, and strategic thinking abilities, with a focus on the direct acquiring business.
🛠️ Tools & Technologies
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
- Payment processing and gateway platforms (e.g., Stripe, PayPal, Braintree)
- Data analysis and visualization tools (e.g., Excel, Google Analytics, Tableau)
ASSUMPTION: The specific tools and technologies used by PayDo may vary depending on the team and project requirements.
👔 Cultural Fit Considerations
Company Values:
- Ownership & Initiative: Specialists who take charge and make a difference
- Collaboration & Communication: Together, we achieve more by sharing ideas and insights
Work Style:
- Dynamic and fast-paced work environment, with a focus on innovation and continuous improvement
- Collaborative and inclusive team culture, with a strong emphasis on open communication and knowledge sharing
- Results-driven and performance-oriented, with a focus on achieving measurable outcomes
Self-Assessment Questions:
- Do you thrive in a dynamic, fast-paced work environment, and are you comfortable with ambiguity and change?
- Are you an effective communicator, and do you enjoy collaborating with diverse teams to achieve common goals?
- Do you have a proven track record of driving results and achieving measurable outcomes in a leadership role?
ASSUMPTION: Successful candidates will demonstrate strong alignment with PayDo's values and work style, with a focus on ownership, initiative, collaboration, and communication.
⚠️ Potential Challenges
- The remote work arrangement may present challenges in building and maintaining team cohesion and collaboration
- The dynamic and fast-paced work environment may require candidates to adapt quickly to changes and prioritize effectively
- The direct acquiring business line may involve complex regulatory requirements and compliance challenges
- The competitive nature of the FinTech industry may necessitate continuous learning and adaptation to stay ahead of market trends and competitors
ASSUMPTION: Candidates should be prepared to navigate these potential challenges and demonstrate their ability to thrive in a dynamic, fast-paced work environment.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on the direct acquiring business line and the requirement for a strong understanding of payment infrastructures
- In the FinTech industry, this role is comparable to a Senior Account Manager or Head of Account Management, with a focus on direct acquiring and payment processing
- Career path comparison: This role offers opportunities for growth into senior leadership positions within 1-4 years, with potential progression into C-level roles based on exceptional performance
ASSUMPTION: Candidates should have a solid understanding of the FinTech industry and the unique aspects of this role to succeed in the application process.
📝 Sample Projects
- Developing and implementing a new onboarding process for direct acquiring clients, with a focus on streamlining workflows and improving client satisfaction
- Identifying and addressing operational inefficiencies in the direct acquiring business line, with a focus on enhancing service levels and reducing costs
- Collaborating with cross-functional teams to deliver key client-driven features and solutions that drive long-term value and increase profitability
ASSUMPTION: These sample projects illustrate the strategic and operational aspects of the Lead/Head of Account Management role, with a focus on driving results and achieving measurable outcomes.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the direct acquiring business line and the key priorities for this role in the first 90 days?
- How does PayDo support the professional development and growth of its employees, and what opportunities are available for this role?
- Can you provide an example of a successful team-building initiative or project that you have led in a previous role, and what were the outcomes?
- How does PayDo measure the success of its Key Account Management team, and what are the key performance indicators (KPIs) for this role?
- What are the most significant regulatory challenges facing the direct acquiring business line, and how does PayDo ensure compliance with relevant standards and regulations?
ASSUMPTION: These key questions will help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on your leadership and team management abilities, as well as your understanding of the direct acquiring business and payment infrastructures
- Prepare for the interview by researching PayDo's business model, target industries, and competitive landscape, as well as the specific challenges and opportunities facing the direct acquiring business line
- Follow up with the hiring manager or HR representative one week after submitting your application to express your interest in the role and inquire about the next steps in the interview process
- If invited to a final round interview, be prepared to discuss your strategic vision for the Key Account Management team and the direct acquiring business line, as well as your approach to driving results and achieving measurable outcomes
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
