📌 Core Information
🔹 Job Title: Lead, Internal Communications
🔹 Company: Klaviyo
🔹 Location: Denver, Colorado, United States
🔹 Job Type: Full-time
🔹 Category: Marketing & Communications
🔹 Date Posted: May 7, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Developing and driving executive communications strategy for Klaviyo’s CTO and R&D leadership
- Crafting consistent and cohesive narratives for internal audiences
- Collaborating with stakeholders to execute company-wide programs
- Evolving communication channels to effectively deliver messages
- Working with a dynamic, fast-paced, and deeply collaborative team
ASSUMPTION: This role requires a strong background in R&D communications and a deep understanding of how to communicate effectively with technical teams.
📋 Key Responsibilities
✅ Develop and drive the executive communications strategy for Klaviyo’s CTO and R&D leadership, ensuring consistent narratives for internal audiences
✅ Build and manage a robust internal communications calendar based on business priorities, announcements, and key strategic objectives
✅ Collaborate with other stakeholders to execute on company-wide programs, such as annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats
✅ Evolve existing and create new comms channels and tactics that deliver the right message, to the right audience, at the right time
✅ Outline and develop impactful speeches, keynote presentations, and talking points for internal and external audiences, including annual customer and partner events
✅ Collaborate with the PR team to identify thought leadership and speaking engagement opportunities at industry conferences and events
✅ Partner cross-functionally with other teams in and outside of marketing to ensure strategic priorities are being communicated effectively internally
✅ Lead and execute executive thought leadership and presence across social platforms based on Klaviyo brand, exec goals, and business priorities
✅ Partner with Human Resources Business Partners (HRBPs) to create culture-building programs and content across the department, including employee spotlights, feedback channels, survey analysis, and milestone celebrations
✅ Measure and evaluate comms impact and effectiveness and adjust strategy accordingly
ASSUMPTION: This role requires a high level of collaboration and adaptability, as well as strong project management skills to manage multiple projects and deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Journalism, Marketing, or a related field
Experience: 5-10 years of experience in R&D communications or a similar role
Required Skills:
- Proven experience in R&D communications or a similar role
- Excellent writing and storytelling skills
- Strong communication and collaboration skills
- Ability to work effectively with technical teams
- Proven ability to manage multiple projects and deadlines
- Familiarity with marketing automation tools and CRM systems
Preferred Skills:
- Experience with Klaviyo or similar marketing automation platforms
- Fluency in additional languages
- Experience in public relations or external communications
ASSUMPTION: Candidates with experience in R&D communications or a similar role, as well as strong writing and communication skills, will be most successful in this role.
💰 Compensation & Benefits
Salary Range: Klaviyo's salary range for this role is $116,000 - $174,000 USD per year. This range reflects the cost of labor across various U.S. geographic markets and is not inclusive of additional compensation such as equity, sign-on payments, or variable compensation for sales and customer success roles.
Benefits:
- Annual cash bonus plan
- Variable compensation for sales and customer success roles
- Equity
- Sign-on payments
- Health, welfare, and wellbeing benefits
Working Hours: Full-time (40 hours per week) with flexibility for remote work
ASSUMPTION: Klaviyo's compensation and benefits package is competitive and designed to attract and retain top talent in the marketing and communications industry.
📌 Applicant Insights
🔍 Company Context
Industry: Klaviyo is a marketing services company specializing in B2C CRM and marketing automation. They empower brands to know, engage, and grow their audiences like never before.
Company Size: Klaviyo is a mid-sized company with 1,001-5,000 employees, providing a dynamic and collaborative work environment.
Founded: Klaviyo was founded in 2012 and is headquartered in Boston, Massachusetts, with additional offices in London, Sydney, and Denver.
Company Description:
- Klaviyo is the only CRM built for B2C brands, combining marketing automation, analytics, and customer service into one unified solution
- Powered by its built-in data platform and AI insights, Klaviyo helps relationship-driven brands deliver 1:1 experiences at scale, improve efficiency, and drive revenue
- With your data all in one place, you can know, engage, and grow your audience like never before
Company Specialties:
- Marketing automation
- Customer relationship management (CRM)
- Data analytics
- Customer service
- AI insights
Company Website: https://www.klaviyo.com/b2c-crm
ASSUMPTION: Klaviyo's focus on B2C CRM and marketing automation makes it an attractive option for brands looking to engage and grow their audiences more effectively.
📊 Role Analysis
Career Level: This role is at the senior manager level, reporting directly to the Chief Marketing Officer (CMO) or a similar executive.
Reporting Structure: The Lead, Internal Communications will oversee a team of internal communications professionals and may have dotted-line responsibilities for cross-functional projects.
Work Arrangement: This role is remote-friendly, with flexibility for remote work and occasional on-site collaboration with the team.
Growth Opportunities:
- Potential to grow into a more senior role, such as Director or Vice President of Internal Communications, as the company expands
- Opportunities to work on high-impact projects and initiatives that drive business results
- Chance to develop leadership and management skills by overseeing a team of internal communications professionals
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's internal communications strategy and culture.
🌍 Location & Work Environment
Office Type: Klaviyo has offices in Boston, London, Sydney, and Denver, with a hybrid work environment that combines on-site and remote work.
Office Location(s): 1615 Platte St, Denver, Colorado 80202, US
Geographic Context:
- Denver, Colorado is located in the Mountain Time Zone (MT) and has a semi-arid climate with four distinct seasons
- The city is known for its outdoor recreation opportunities, cultural attractions, and vibrant food and drink scene
- Denver is the most populous city in Colorado and the 19th most populous city in the United States
Work Schedule: Klaviyo offers a flexible work schedule with core hours from 10:00 AM to 3:00 PM MT, allowing employees to start and end their workday within this window.
ASSUMPTION: Klaviyo's hybrid work environment and flexible work schedule provide employees with the best of both worlds, offering the convenience of remote work and the opportunity to collaborate and connect with colleagues in person.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- Virtual interview with the hiring manager and/or team members
- Final interview with the Chief Marketing Officer (CMO) or a similar executive
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Storytelling and content creation abilities
- Strategic thinking and problem-solving skills
- Collaboration and teamwork skills
- Adaptability and flexibility in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Showcase your writing and storytelling abilities in your application materials
- Prepare for behavioral interview questions that focus on your communication and collaboration skills
- Research Klaviyo's company culture and be prepared to discuss how your values align with the organization
ATS Keywords: R&D communications, executive communications, strategic communications, writing, storytelling, collaboration, marketing automation, CRM, internal communications, team management, project management
ASSUMPTION: Klaviyo's interview process is designed to assess candidates' communication, collaboration, and strategic thinking skills, as well as their cultural fit with the organization.
🛠️ Tools & Technologies
- Marketing automation tools (e.g., Klaviyo, HubSpot, Marketo)
- CRM systems (e.g., Salesforce, HubSpot CRM, Zoho CRM)
- Project management tools (e.g., Asana, Trello, JIRA)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
- Presentation software (e.g., PowerPoint, Google Slides, Keynote)
- Writing and editing tools (e.g., Microsoft Word, Google Docs, Grammarly)
ASSUMPTION: Klaviyo's internal communications team uses a variety of tools and technologies to streamline their workflows and collaborate effectively with other teams.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Klaviyo is focused on helping brands know, engage, and grow their audiences like never before
- Data-driven: Klaviyo uses data to inform decision-making and drive business results
- Innovative: Klaviyo is committed to continuous improvement and staying at the forefront of marketing technology
- Collaborative: Klaviyo fosters a culture of teamwork and cross-functional collaboration
- Inclusive: Klaviyo values diversity, equity, and inclusion in all aspects of the business
Work Style:
- Dynamic and fast-paced: Klaviyo operates in a rapidly changing and competitive industry
- Collaborative and team-oriented: Klaviyo values cross-functional collaboration and teamwork
- Data-driven and analytical: Klaviyo uses data to inform decision-making and drive business results
- Customer-focused: Klaviyo is committed to helping brands engage and grow their audiences more effectively
Self-Assessment Questions:
- How do your communication and collaboration skills align with Klaviyo's customer-centric and data-driven values?
- How do you approach working in a fast-paced and dynamic environment, and how do you prioritize your workload to meet deadlines?
- How do you incorporate feedback and data-driven insights into your communication strategies?
ASSUMPTION: Klaviyo's culture values collaboration, innovation, and a customer-centric approach, making it an attractive option for candidates who thrive in dynamic and data-driven environments.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced environment
- Communicating effectively with technical teams and stakeholders
- Adapting to changes in business priorities and strategic objectives
- Working remotely and collaborating with team members in different time zones
- Balancing the needs of multiple internal audiences with varying communication preferences
ASSUMPTION: Klaviyo's fast-paced and dynamic work environment may present challenges for candidates who prefer a more structured or predictable work environment.
📈 Similar Roles Comparison
- Compared to other internal communications roles, this position requires a higher level of experience in R&D communications and a deeper understanding of technical teams
- Klaviyo's focus on B2C CRM and marketing automation sets it apart from other companies in the industry, offering unique opportunities for candidates with relevant experience
- This role offers significant growth potential, with opportunities to develop leadership and management skills by overseeing a team of internal communications professionals
ASSUMPTION: Candidates with experience in R&D communications or a similar role, as well as strong writing and communication skills, will find this role to be an excellent fit for their career goals.
📝 Sample Projects
- Developing and executing a comprehensive internal communications strategy for Klaviyo's CTO and R&D leadership, ensuring consistent narratives for internal audiences
- Collaborating with stakeholders to execute company-wide programs, such as annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats
- Evolving existing and creating new comms channels and tactics to effectively deliver messages to internal audiences
ASSUMPTION: Klaviyo's internal communications team works on high-impact projects that drive business results and engage internal audiences.
❓ Key Questions to Ask During Interview
- How does this role fit into Klaviyo's overall internal communications strategy, and what are the key priorities for the first 90 days?
- What are the most significant challenges facing the internal communications team, and how can this role help address them?
- How does Klaviyo support the professional development and growth of its internal communications team members?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
- How does Klaviyo foster a culture of collaboration and cross-functional teamwork, and what opportunities are there for this role to contribute to that culture?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to driving business results.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your communication and collaboration skills
- Research Klaviyo's company culture and be prepared to discuss how your values align with the organization
- Follow up with the hiring manager or HR team within one week of your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
