L

Lead, Platform Growth and Operations

Lalamove
Full-time
On-site
Remote
πŸš€ Growth Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Lead, Platform Growth and Operations

πŸ”Ή Company: Lalamove

πŸ”Ή Location: Hong Kong, Hong Kong SAR

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Operations, Growth, Analytics

πŸ”Ή Date Posted: May 26, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Optimizing supply-demand balance through incentives, promotions, and pricing strategies
  • Data-driven decision making and refining performance frameworks
  • Developing localized strategies for driver and user activation/retention
  • Collaborating with cross-functional teams and supporting regional/global projects

ASSUMPTION: This role requires a high level of adaptability and the ability to work effectively with multiple stakeholders across various functions and international teams.

πŸ“‹ Key Responsibilities

βœ… Optimize supply-demand balance through driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps

βœ… Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns

βœ… Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability

βœ… Partner with cross-functional teams, provide market feedback for product enhancements, and support regional/global projects like market expansions and peak season planning

ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills to balance multiple priorities and projects.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Economics, Mathematics, or a related discipline) or equivalent experience

Experience: Over 6 years of experience in operations, analytics, or growth roles in a tech start-up or platform company

Required Skills:

  • Proven track record of effective project management
  • Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers)
  • Entrepreneurial spirit with a bias for experimentation and rapid iteration
  • Strong communicator, fluent in English (written/spoken)

Preferred Skills:

  • Team management experience

ASSUMPTION: Candidates with experience in the logistics or transportation industry may have an advantage in this role.

πŸ’° Compensation & Benefits

Salary Range: HKD 600,000 - HKD 800,000 per annum (Based on industry standards for similar roles in Hong Kong)

Benefits:

  • Competitive health insurance and retirement plans
  • Performance-based bonuses and stock options
  • Flexible working hours and remote work options
  • Opportunities for professional development and growth

Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 6:00 PM) and occasional weekend work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Hong Kong. Actual compensation may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Lalamove operates in the on-demand delivery and logistics industry, focusing on connecting users and drivers through mobile and web apps to facilitate fast and reliable deliveries.

Company Size: Lalamove is a mid-sized company with 1,001-5,000 employees, providing a dynamic and collaborative work environment.

Founded: Lalamove was founded in 2013 and has since grown to operate in 12 markets across Asia and Latin America.

Company Description:

  • Lalamove is an on-demand delivery technology company empowering users worldwide to make deliveries fast and reliable
  • The company operates a vast array of vehicles to suit each market, including lorries, vans, cars, and two-wheel vehicles
  • Lalamove seamlessly connects users and drivers through dedicated mobile and web apps

Company Specialties:

  • Mobile App Development
  • Internet Technology
  • Transportation and Logistics

Company Website: https://www.lalamove.com

ASSUMPTION: Lalamove's rapid growth and expansion present exciting opportunities for career development and growth within the company.

πŸ“Š Role Analysis

Career Level: This role is at the management level, requiring strategic thinking, decision-making, and leadership skills.

Reporting Structure: The Lead, Platform Growth and Operations will report directly to the Head of Platform Growth and Operations and work closely with various cross-functional teams, such as Product, Marketing, and City Operations.

Work Arrangement: This role is on-site, with flexible working hours and occasional remote work options.

Growth Opportunities:

  • Potential career progression to senior management or leadership roles within the company
  • Expanding skills and expertise in data analysis, growth strategies, and cross-functional team collaboration
  • Gaining international experience by working with teams across different markets

ASSUMPTION: This role offers significant growth potential for candidates eager to take on new challenges and expand their skillsets.

🌍 Location & Work Environment

Office Type: Lalamove's headquarters is located in Kowloon Tong, Kowloon, Hong Kong, with a modern and collaborative office environment.

Office Location(s): 72, Tat Chee Avenue, Unit 403, 4/F, Innocentre, Kowloon Tong, Kowloon, HK

Geographic Context:

  • Hong Kong is a major global financial hub and a vibrant city with a diverse culture and cuisine
  • The city offers excellent public transportation, making it easy to commute to work
  • Hong Kong has a subtropical climate, with mild winters and hot, humid summers

Work Schedule: Standard office hours with occasional weekend work as needed

ASSUMPTION: Living and working in Hong Kong provides unique opportunities for cultural immersion and professional growth in a dynamic and international environment.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video call interview with the HR team
  • On-site interview with the hiring manager and relevant team members
  • Final decision and offer

Key Assessment Areas:

  • Problem-solving skills and analytical thinking
  • Communication and interpersonal skills
  • Cultural fit and alignment with Lalamove's values
  • Strategic mindset and leadership potential

Application Tips:

  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership, and adaptability
  • Demonstrate your understanding of Lalamove's business model and market dynamics

ATS Keywords: Data Analysis, Project Management, Marketplace Dynamics, Communication, Team Management, Growth Strategies, User Retention, Performance Frameworks, Experimentation, Collaboration, Local Market Intelligence, Pricing Strategies, Service Quality, User Experience, Budget Allocation, Cross-Functional Teamwork

ASSUMPTION: Lalamove's interview process is designed to assess candidates' problem-solving skills, cultural fit, and potential for growth within the company.

πŸ› οΈ Tools & Technologies

  • Data analysis and visualization tools (e.g., Excel, Google Analytics, Tableau)
  • Project management software (e.g., Asana, Trello, Jira)
  • Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and team within Lalamove.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centric
  • Passionate and driven
  • Collaborative and inclusive

Work Style:

  • Dynamic and fast-paced environment
  • Strong focus on data-driven decision making
  • Cross-functional team collaboration and open communication

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic environment, and can you adapt quickly to changing priorities?
  • Are you passionate about data analysis and using insights to drive business growth?
  • Can you work effectively with cross-functional teams and stakeholders to achieve common goals?

ASSUMPTION: Lalamove values candidates who are passionate, driven, and collaborative, with a strong customer focus and a data-driven mindset.

⚠️ Potential Challenges

  • Managing multiple priorities and projects simultaneously
  • Working with diverse teams across different markets and functions
  • Adapting to a fast-paced and dynamic work environment
  • Balancing short-term tactical needs with long-term strategic goals

ASSUMPTION: These challenges can be overcome by strong self-management skills, effective communication, and a strategic mindset.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Growth Manager or Operations Manager position in other tech or logistics companies, but with a stronger focus on data analysis and platform optimization
  • Lalamove's unique business model and market position offer exciting opportunities for growth and innovation
  • Career progression in this role could lead to senior management or leadership positions within the company or related industries

ASSUMPTION: While this role shares similarities with other growth and operations positions, Lalamove's unique business model and market position make it a distinctive opportunity for the right candidate.

πŸ“ Sample Projects

  • Developing and implementing a pricing strategy to optimize supply-demand balance in a specific market
  • Analyzing user data to identify churn drivers and developing targeted retention campaigns
  • Collaborating with the product team to improve the driver app and enhance driver experience

ASSUMPTION: These sample projects illustrate the data-driven and collaborative nature of the role, focusing on optimizing marketplace performance and enhancing user experience.

❓ Key Questions to Ask During Interview

  • How does this role contribute to Lalamove's overall growth strategy?
  • Can you describe the team structure and how this role fits within it?
  • How does Lalamove support the professional development and growth of its employees?
  • What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
  • How does Lalamove foster a collaborative and inclusive work environment?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into Lalamove's culture and priorities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant experience and skills for this role
  • Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership, and adaptability
  • Demonstrate your understanding of Lalamove's business model and market dynamics
  • Follow up with the HR team within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.