Lead, Platform Growth and Operations

📌 Core Information

🔹 Job Title: Lead, Platform Growth and Operations

🔹 Company: Lalamove

🔹 Location: Hong Kong, Hong Kong SAR

🔹 Job Type: Full-time

🔹 Category: Operations, Growth, Analytics

🔹 Date Posted: May 26, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Optimizing supply-demand balance through incentives, promotions, and pricing strategies
• Data-driven decision making and refining performance frameworks
• Developing localized strategies for driver and user activation/retention
• Collaborating with cross-functional teams and supporting regional/global projects

ASSUMPTION: This role requires a high level of adaptability and the ability to work effectively with multiple stakeholders across various functions and international teams.

📋 Key Responsibilities

✅ Optimize supply-demand balance through driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps

✅ Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns

✅ Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability

✅ Partner with cross-functional teams, provide market feedback for product enhancements, and support regional/global projects like market expansions and peak season planning

ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills to balance multiple priorities and projects.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Economics, Mathematics, or a related discipline) or equivalent experience

Experience: Over 6 years of experience in operations, analytics, or growth roles in a tech start-up or platform company

Required Skills:

• Proven track record of effective project management
• Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers)
• Entrepreneurial spirit with a bias for experimentation and rapid iteration
• Strong communicator, fluent in English (written/spoken)

Preferred Skills:

• Team management experience

ASSUMPTION: Candidates with experience in the logistics or transportation industry may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: HKD 600,000 - HKD 800,000 per annum (Based on industry standards for similar roles in Hong Kong)

Benefits:

• Competitive health insurance and retirement plans
• Performance-based bonuses and stock options
• Flexible working hours and remote work options
• Opportunities for professional development and growth

Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 6:00 PM) and occasional weekend work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Hong Kong. Actual compensation may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Lalamove operates in the on-demand delivery and logistics industry, focusing on connecting users and drivers through mobile and web apps to facilitate fast and reliable deliveries.

Company Size: Lalamove is a mid-sized company with 1,001-5,000 employees, providing a dynamic and collaborative work environment.

Founded: Lalamove was founded in 2013 and has since grown to operate in 12 markets across Asia and Latin America.

Company Description:

• Lalamove is an on-demand delivery technology company empowering users worldwide to make deliveries fast and reliable
• The company operates a vast array of vehicles to suit each market, including lorries, vans, cars, and two-wheel vehicles
• Lalamove seamlessly connects users and drivers through dedicated mobile and web apps

Company Specialties:

• Mobile App Development
• Internet Technology
• Transportation and Logistics

Company Website: https://www.lalamove.com

ASSUMPTION: Lalamove's rapid growth and expansion present exciting opportunities for career development and growth within the company.

📊 Role Analysis

Career Level: This role is at the management level, requiring strategic thinking, decision-making, and leadership skills.

Reporting Structure: The Lead, Platform Growth and Operations will report directly to the Head of Platform Growth and Operations and work closely with various cross-functional teams, such as Product, Marketing, and City Operations.

Work Arrangement: This role is on-site, with flexible working hours and occasional remote work options.

Growth Opportunities:

• Potential career progression to senior management or leadership roles within the company
• Expanding skills and expertise in data analysis, growth strategies, and cross-functional team collaboration
• Gaining international experience by working with teams across different markets

ASSUMPTION: This role offers significant growth potential for candidates eager to take on new challenges and expand their skillsets.

🌍 Location & Work Environment

Office Type: Lalamove's headquarters is located in Kowloon Tong, Kowloon, Hong Kong, with a modern and collaborative office environment.

Office Location(s): 72, Tat Chee Avenue, Unit 403, 4/F, Innocentre, Kowloon Tong, Kowloon, HK

Geographic Context:

• Hong Kong is a major global financial hub and a vibrant city with a diverse culture and cuisine
• The city offers excellent public transportation, making it easy to commute to work
• Hong Kong has a subtropical climate, with mild winters and hot, humid summers

Work Schedule: Standard office hours with occasional weekend work as needed

ASSUMPTION: Living and working in Hong Kong provides unique opportunities for cultural immersion and professional growth in a dynamic and international environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the HR team
• On-site interview with the hiring manager and relevant team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Cultural fit and alignment with Lalamove's values
• Strategic mindset and leadership potential

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership, and adaptability
• Demonstrate your understanding of Lalamove's business model and market dynamics

ATS Keywords: Data Analysis, Project Management, Marketplace Dynamics, Communication, Team Management, Growth Strategies, User Retention, Performance Frameworks, Experimentation, Collaboration, Local Market Intelligence, Pricing Strategies, Service Quality, User Experience, Budget Allocation, Cross-Functional Teamwork

ASSUMPTION: Lalamove's interview process is designed to assess candidates' problem-solving skills, cultural fit, and potential for growth within the company.

🛠️ Tools & Technologies

• Data analysis and visualization tools (e.g., Excel, Google Analytics, Tableau)
• Project management software (e.g., Asana, Trello, Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and team within Lalamove.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Passionate and driven
• Collaborative and inclusive

Work Style:

• Dynamic and fast-paced environment
• Strong focus on data-driven decision making
• Cross-functional team collaboration and open communication

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment, and can you adapt quickly to changing priorities?
• Are you passionate about data analysis and using insights to drive business growth?
• Can you work effectively with cross-functional teams and stakeholders to achieve common goals?

ASSUMPTION: Lalamove values candidates who are passionate, driven, and collaborative, with a strong customer focus and a data-driven mindset.

⚠️ Potential Challenges

• Managing multiple priorities and projects simultaneously
• Working with diverse teams across different markets and functions
• Adapting to a fast-paced and dynamic work environment
• Balancing short-term tactical needs with long-term strategic goals

ASSUMPTION: These challenges can be overcome by strong self-management skills, effective communication, and a strategic mindset.

📈 Similar Roles Comparison

• This role is similar to a Growth Manager or Operations Manager position in other tech or logistics companies, but with a stronger focus on data analysis and platform optimization
• Lalamove's unique business model and market position offer exciting opportunities for growth and innovation
• Career progression in this role could lead to senior management or leadership positions within the company or related industries

ASSUMPTION: While this role shares similarities with other growth and operations positions, Lalamove's unique business model and market position make it a distinctive opportunity for the right candidate.

📝 Sample Projects

• Developing and implementing a pricing strategy to optimize supply-demand balance in a specific market
• Analyzing user data to identify churn drivers and developing targeted retention campaigns
• Collaborating with the product team to improve the driver app and enhance driver experience

ASSUMPTION: These sample projects illustrate the data-driven and collaborative nature of the role, focusing on optimizing marketplace performance and enhancing user experience.

❓ Key Questions to Ask During Interview

• How does this role contribute to Lalamove's overall growth strategy?
• Can you describe the team structure and how this role fits within it?
• How does Lalamove support the professional development and growth of its employees?
• What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
• How does Lalamove foster a collaborative and inclusive work environment?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and provides valuable insights into Lalamove's culture and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, leadership, and adaptability
• Demonstrate your understanding of Lalamove's business model and market dynamics
• Follow up with the HR team within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.