📌 Core Information
🔹 Job Title: Lead Product Manager - Growth & Operations
🔹 Company: Humana
🔹 Location: Remote US
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: June 26, 2025
🔹 Experience Level: 7+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Driving customer acquisition and retention through digital channels
- Optimizing agent experience and operational efficiency
- Collaborating with cross-functional teams to define and deliver product vision
- Analyzing data and metrics to inform product decisions and improvements
ASSUMPTION: This role requires a strong background in eCommerce and digital customer lifecycle management to succeed.
📋 Key Responsibilities
✅ Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction.
✅ Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all channels.
✅ Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy.
✅ Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements.
✅ Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency.
✅ Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements.
✅ Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow.
✅ Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness.
✅ Liaise with product, operations, and agent teams to deliver timely updates and gather feedback.
ASSUMPTION: This role requires a high degree of collaboration and communication with various teams to ensure alignment and successful execution of product initiatives.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 7+ years of product management experience, with eCommerce experience preferred
Required Skills:
- Natural leadership instincts with proven ability to innovate and influence
- Deep user empathy and strong user experience sensibilities for end customers and internal agents
- Ability to work well with designers and engineers in an agile environment
- Excellent written and verbal communication skills
- Ability to facilitate collaborative decision-making in a workshop setting
- An analytical and metrics-driven work style
- Digital experience (web, mobile, social and ecommerce) is required, experience in eCommerce and digital customer lifecycle management preferred
- Comfort in a fast-paced and dynamic environment
Preferred Skills:
- Experience with Medicare insurance or healthcare industry
- Familiarity with Agile methodologies and backlog management
- Experience with user research and usability testing
ASSUMPTION: While not explicitly stated, experience in the healthcare industry or with Medicare insurance may be beneficial but is not strictly required.
💰 Compensation & Benefits
Salary Range: $126,300 - $173,700 per year
Benefits:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Working Hours: 40 hours per week
ASSUMPTION: The salary range provided is a good faith estimate and may vary based on individual performance, demonstrated skills, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: Humana operates in the insurance industry, specifically focusing on Medicare and healthcare services.
Company Size: Humana is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.
Founded: Humana was founded in 1961 and has since grown to become a leading healthcare services provider.
Company Description:
- Humana is committed to putting health first for its teammates, customers, and the company.
- The company offers insurance services and healthcare services, serving millions of people with Medicare, Medicaid, families, individuals, military service personnel, and communities.
- Humana focuses on delivering personalized, simplified, whole-person healthcare experiences to help people live their healthiest lives.
Company Specialties:
- Medicare and healthcare services
- Insurance services
- Customer-centric healthcare experiences
Company Website: careers.humana.com
ASSUMPTION: Humana's focus on customer-centric healthcare experiences is a key aspect of its culture and operations.
📊 Role Analysis
Career Level: This role is suitable for experienced product managers looking to drive growth and operations in a digital eCommerce environment.
Reporting Structure: The Lead Product Manager will report directly to the Director of Product Management and collaborate with cross-functional teams, including engineering, operations, and agents.
Work Arrangement: This is a remote position, with occasional travel to Humana's offices for training or meetings.
Growth Opportunities:
- Potential to expand the role's scope and influence as the eCommerce channel grows and evolves.
- Opportunities to work on high-impact projects and drive significant business growth.
- Possibility to advance within Humana's product management organization or explore other roles within the company.
ASSUMPTION: The growth opportunities in this role are tied to the success of the eCommerce channel and Humana's broader digital initiatives.
🌍 Location & Work Environment
Office Type: Remote work with occasional travel to Humana's offices.
Office Location(s): Louisville, Kentucky (Humana's headquarters) and Chicago, Illinois (one of Humana's major offices)
Geographic Context:
- Louisville, Kentucky: A mid-sized city with a cost of living lower than the national average, offering a mix of urban and suburban living options.
- Chicago, Illinois: A large city with a diverse cultural scene, offering numerous amenities and a higher cost of living compared to Louisville.
Work Schedule: The standard workweek is 40 hours, with flexibility to accommodate team meetings and collaboration.
ASSUMPTION: While this role is remote, occasional travel to Humana's offices may be required to foster collaboration and alignment with on-site teams.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- Technical interview with a member of the product management team
- On-site or virtual interview with the hiring manager and other team members
Key Assessment Areas:
- Product management skills and experience
- Customer empathy and user experience sensibilities
- Collaboration and communication skills
- Analytical and problem-solving abilities
Application Tips:
- Highlight your eCommerce and digital customer lifecycle management experience in your resume and cover letter.
- Prepare examples of your ability to drive customer acquisition, retention, and operational excellence in previous roles.
- Demonstrate your understanding of Humana's business and the Medicare insurance market in your application materials.
ATS Keywords: eCommerce, customer lifecycle management, product roadmap, agile, user experience, data analysis, operational excellence, Medicare insurance, healthcare services
ASSUMPTION: Humana's application process may vary depending on the specific role and the candidate's background.
🛠️ Tools & Technologies
- Agile project management tools (e.g., Jira, Asana)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- User research and usability testing tools (e.g., UserTesting, UsabilityHub)
- Collaboration and communication tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on Humana's internal standards and the candidate's preferences and expertise.
👔 Cultural Fit Considerations
Company Values:
- Putting health first
- Empowering people
- Fostering an inclusive environment
- Delivering excellence
- Innovating and adapting
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and responsive to change
- Customer-focused and empathetic
Self-Assessment Questions:
- How do you embody Humana's commitment to putting health first in your work?
- Describe a time when you empowered a team or individual to achieve a specific goal or outcome.
- How do you foster an inclusive environment in your day-to-day work?
- Provide an example of a time when you delivered excellence in a challenging situation.
- Share a story of how you innovated or adapted to overcome a significant obstacle.
ASSUMPTION: Humana's company values and work style preferences may evolve over time, and candidates should familiarize themselves with the most up-to-date information.
⚠️ Potential Challenges
- Balancing the needs of customers, agents, and internal stakeholders in decision-making processes.
- Adapting to changes in the Medicare insurance market and regulatory environment.
- Managing a remote team and fostering collaboration across different time zones and locations.
- Ensuring the security and privacy of customer data in a digital environment.
ASSUMPTION: The specific challenges faced in this role may vary depending on the candidate's background, the team's dynamics, and the broader business context.
📈 Similar Roles Comparison
- Compared to other product management roles, this position places a stronger emphasis on driving customer acquisition and retention through digital channels.
- In the healthcare industry, this role requires a deep understanding of Medicare insurance and healthcare services, as well as the ability to navigate a complex regulatory environment.
- Career progression in this role may involve expanding the scope of the product management function or exploring other opportunities within Humana's organization.
ASSUMPTION: The comparison points provided are general in nature and may not fully capture the nuances of this specific role or industry.
📝 Sample Projects
- Developing and implementing a customer acquisition strategy for Humana's new eCommerce channel.
- Optimizing the onboarding process for new Medicare customers to improve satisfaction and retention rates.
- Collaborating with engineering and operations teams to streamline agent workflows and improve operational efficiency.
ASSUMPTION: The sample projects provided are illustrative and may not fully represent the scope or nature of the work required in this role.
❓ Key Questions to Ask During Interview
- Can you describe the current state of Humana's eCommerce channel and the key priorities for growth and improvement?
- How does this role collaborate with other product management teams within Humana, and what are the key dependencies for success?
- What are the most significant challenges facing the Medicare insurance market, and how does this role address them?
- How does Humana support the professional development and growth of its product management team members?
- What are the key performance indicators (KPIs) used to measure the success of this role, and how are they tracked and reported?
ASSUMPTION: The key questions provided are intended to help candidates better understand the role, the team, and the broader business context, but may not cover all aspects of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your eCommerce and digital customer lifecycle management experience.
- Prepare examples of your ability to drive customer acquisition, retention, and operational excellence in previous roles.
- Demonstrate your understanding of Humana's business and the Medicare insurance market in your application materials.
- Follow up with the hiring manager or HR representative one week after submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
