📌 Core Information
🔹 Job Title: Lead, Service Rep, Sports Marketing Jordan Brand
🔹 Company: Nike
🔹 Location: Beaverton, Oregon, United States
🔹 Job Type: Full-Time
🔹 Category: Sports Marketing
🔹 Date Posted: May 29, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for top Jordan-contracted athletes, delivering seamless, end-to-end service with excellence and care.
- Managing the full lifecycle of promo footwear needs, coordinating cross-functional partnerships, and ensuring that every athlete interaction reflects the Jordan brand and business strategy.
- Driving kick-off meetings, checkpoints, and timelines across product, development, and marketing teams to ensure Promo/PE athlete needs are met and briefs are delivered on time.
- Partnering closely with the Athlete Experience Lead to execute premium and unexpected tunnel walk moments and product storytelling opportunities.
- Collaborating across Jordan Sports Marketing and Nike service function to share best practices and raise the overall bar of the service experience.
ASSUMPTION: This role requires a high level of organization, communication, and problem-solving skills, as well as a deep understanding of athlete culture and the footwear/apparel industry.
📋 Key Responsibilities
✅ Serve as the primary service lead for Jordan’s top 10 contracted athletes, owning the athlete product needs on and off the court, including start of season packs, promo/PE FW, equipment, end of season packs, and personalized monthly elite packs.
✅ Deliver proactive, high-touch support to ensure athletes have the right product, at the right time, meeting both performance and lifestyle needs.
✅ Lead the full promo footwear process: from seasonal planning, design input, and ordering to final delivery.
✅ Track, manage, and report on athlete inventory, identifying trends to inform future buys and align with brand strategies.
✅ Partner with internal stakeholders and external partners to anticipate athlete needs and exceed service expectations.
✅ Set up and maintain athlete accounts (Aravo, Locker, Elite, etc.) to support seamless product fulfilment.
✅ Elevate team culture by being a strong teammate, sharing knowledge, and proactively solving problems.
✅ Contribute to the overall service model reset by identifying and implementing scalable best practices.
✅ Document and maintain projects and data on Jordan Sports marketing platforms
ASSUMPTION: The responsibilities listed above are subject to change based on business needs and may evolve over time.
🎯 Required Qualifications
Education: Bachelor's degree in Sports Marketing or a related field. Will accept any suitable combination of education, experience, and training.
Experience: 5+ years of experience in athlete or talent services, sports marketing, or high-touch client relations preferred.
Required Skills:
- Deep understanding of athlete culture, footwear/apparel industry, and sport performance needs.
- Exceptional communication, organization, and problem-solving skills.
- Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities.
- High attention to detail and service-driven mindset.
- Experience managing product lifecycles, inventory, or account systems highly preferred.
- Proven ability to work cross-functionally and influence without authority.
Preferred Skills:
- Experience with Aravo, Locker, Elite, or similar athlete account management systems.
- Fluency in additional languages (Spanish, Mandarin, etc.)
ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools are likely to be essential for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Sports Marketing role with 5-10 years of experience in the Beaverton, Oregon area, the estimated salary range is $85,000 - $120,000 per year. This is an estimate and the actual salary may vary based on the candidate's qualifications and experience.
Benefits:
- Competitive health, dental, and vision insurance plans.
- 401(k) plan with company match.
- Generous paid time off (vacation, sick, and holidays).
- Employee discounts on Nike products.
- Tuition assistance and professional development opportunities.
- On-site fitness centers and wellness programs.
Working Hours: Full-time position with standard business hours (Monday-Friday, 9:00 AM - 5:00 PM), with flexibility to work evenings and weekends as needed to support athlete events and activities.
ASSUMPTION: While not explicitly stated, it is assumed that Nike offers a comprehensive benefits package that may include additional perks and benefits not listed here.
📌 Applicant Insights
🔍 Company Context
Industry: Nike operates in the competitive footwear and apparel industry, with a strong focus on sports marketing and athlete endorsements. The company is known for its innovative products, iconic branding, and commitment to sustainability.
Company Size: With over 10,000 employees, Nike is a large corporation that offers numerous opportunities for career growth and development. The company's size also allows for diverse perspectives and collaboration across various teams and functions.
Founded: Nike was founded in 1964 and has since grown into a global leader in the athletic footwear and apparel industry.
Company Description:
- Nike is committed to redefining the future of sport through a comprehensive approach to environmental sustainability.
- The company is dedicated to innovative materials, reducing waste, circular design, energy efficiency, water stewardship, and transparency and accountability.
- Nike's commitment to sustainability is evident in its product lines, manufacturing processes, and supply chain operations.
Company Specialties:
- Footwear manufacturing
- Apparel manufacturing
- Sports marketing and athlete endorsements
- Sustainable business practices
Company Website: Nike.com
ASSUMPTION: Nike's commitment to sustainability and innovation sets it apart in the competitive footwear and apparel industry, and this focus is likely to be reflected in the company's culture and values.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, requiring a balance of strategic thinking, operational excellence, and strong interpersonal skills.
Reporting Structure: The Lead, Service Rep, Sports Marketing Jordan Brand role reports directly to the Jordan Sports Marketing team and works closely with various internal stakeholders, including product, development, and marketing teams.
Work Arrangement: This is an on-site role, with the primary work location being the Nike World Headquarters (WHQ) in Beaverton, Oregon. The role may require occasional travel (estimated at 25%) to support athlete events and activities.
Growth Opportunities:
- Progression to a senior or management role within the Jordan Sports Marketing team or broader Nike organization.
- Expansion into other areas of sports marketing, athlete services, or related functions.
- Development of expertise in specific areas, such as athlete relations, product lifecycle management, or cross-functional collaboration.
ASSUMPTION: Given Nike's large size and diverse range of business units, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Nike's World Headquarters (WHQ) is a modern, collaborative workspace designed to foster innovation and creativity. The campus features state-of-the-art facilities, including fitness centers, cafes, and outdoor spaces.
Office Location(s): Beaverton, Oregon, United States
Geographic Context:
- Beaverton is a suburb of Portland, Oregon, with a population of approximately 97,000 people.
- The area offers a mix of urban and suburban living, with easy access to outdoor recreation, cultural attractions, and a vibrant food and drink scene.
- Oregon is known for its natural beauty, with mountains, forests, and the Pacific Ocean all within a short drive of Beaverton.
Work Schedule: The standard work schedule for this role is Monday-Friday, 9:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed to support athlete events and activities.
ASSUMPTION: While not explicitly stated, it is assumed that Nike offers flexible work arrangements, such as remote work or flexible hours, to accommodate employees' personal and professional needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the Jordan Sports Marketing team
- Final interview with senior leadership or additional stakeholders
Key Assessment Areas:
- Cultural fit and alignment with Nike's values
- Understanding of athlete culture and sports marketing
- Communication and interpersonal skills
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant experience and achievements in sports marketing, athlete services, or related fields.
- Tailor your resume and cover letter to emphasize your understanding of athlete culture and the footwear/apparel industry.
- Prepare examples of your problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
- Demonstrate your familiarity with Nike's products, brand, and commitment to sustainability.
ATS Keywords: Athlete Services, Sports Marketing, Product Lifecycle Management, Inventory Management, Cross-Functional Collaboration, Operational Excellence, Athlete Culture, Footwear/Apparel Industry, Dynamic Environment, Problem-Solving, Communication, Organization
ASSUMPTION: Nike's application process may include additional assessments or interviews, depending on the specific role and the candidate's qualifications.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Athlete account management systems (e.g., Aravo, Locker, Elite)
ASSUMPTION: While not explicitly stated, it is assumed that Nike provides its employees with the necessary tools and technologies to perform their jobs effectively.
👔 Cultural Fit Considerations
Company Values:
- Innovate and invent
- Act with courage
- Be inclusive
- Focus on the consumer
- Embrace continuous improvement
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on delivering excellence
Self-Assessment Questions:
- Do you have a deep understanding of athlete culture and the footwear/apparel industry?
- Are you comfortable working in a fast-paced, dynamic environment and managing multiple priorities?
- Do you possess strong communication, organization, and problem-solving skills?
- Are you committed to Nike's values and mission to redefine the future of sport through sustainability?
ASSUMPTION: Nike's culture is characterized by innovation, collaboration, and a strong commitment to sustainability, and candidates should be prepared to demonstrate their alignment with these values during the interview process.
⚠️ Potential Challenges
- The fast-paced nature of the role may require working evenings and weekends to support athlete events and activities.
- The role involves managing multiple priorities and may require juggling various projects and deadlines.
- Candidates may face competition from other highly qualified applicants with relevant experience in sports marketing or athlete services.
- The role may require occasional travel to support athlete events and activities, which could disrupt personal or family plans.
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development in a fast-paced, dynamic environment.
📈 Similar Roles Comparison
- Compared to other sports marketing roles, this position places a greater emphasis on athlete services and product lifecycle management.
- In the broader context of the footwear and apparel industry, this role requires a unique blend of operational excellence, cross-functional collaboration, and a deep understanding of athlete culture.
- Career progression in this role may involve expanding into other areas of sports marketing, athlete services, or related functions, depending on the candidate's interests and skills.
ASSUMPTION: Candidates should research similar roles within Nike and the broader footwear and apparel industry to gain a better understanding of the unique aspects of this position and how it compares to other opportunities.
📝 Sample Projects
- Managing the product lifecycle for a high-profile athlete endorsement, from initial concept to final delivery and evaluation.
- Collaborating with cross-functional teams to execute a tunnel walk event, including product selection, customization, and storytelling.
- Developing and implementing a new inventory management system to improve efficiency and accuracy in athlete product fulfillment.
ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that candidates may encounter in this role, but the specific projects and priorities may vary based on business needs and priorities.
❓ Key Questions to Ask During Interview
- Can you describe the typical day-to-day responsibilities of this role and how they may evolve over time?
- How does this role collaborate with other teams and functions within Nike, and what are the key priorities for the first 30, 60, and 90 days in the position?
- What are the most challenging aspects of this role, and how have previous incumbents approached them?
- How does Nike support the growth and development of its employees, particularly in the area of sports marketing and athlete services?
- What are the key performance indicators (KPIs) for this role, and how will my success be measured?
ASSUMPTION: Candidates should prepare thoughtful, insightful questions that demonstrate their understanding of the role, the company, and the industry, as well as their commitment to growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills in sports marketing, athlete services, or related fields.
- Prepare examples of your problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
- Demonstrate your familiarity with Nike's products, brand, and commitment to sustainability.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
