- Job Title: Life Safety / Security Communications Specialist
- Company: JLL
- Location: Lawrence, New Jersey, United States
- Job Type: On-site, Full-time
- Category: Security & Facilities Management
- Date Posted: May 7, 2025
- Experience Level: 2-5 years
🚀 Job Overview
Key aspects of this role include:
- Emergency Response: Handling emergency calls and dispatching resources.
- System Monitoring: Overseeing access control systems, fire alarms, and video surveillance.
- Crisis Management: Coordinating with global business continuity teams to ensure safety.
- Customer Service: Providing excellent customer service to clients and stakeholders.
*ASSUMPTION:* This role requires a high level of multitasking, attention to detail, and the ability to work effectively under pressure.
📋 Key Responsibilities
- Emergency Call Handling: Receive and process emergency and non-emergency calls, providing pre-arrival instructions and dispatching resources as needed.
- System Monitoring: Monitor access control systems, fire alarms, and video surveillance systems, assigning appropriate resources to investigate alarms.
- Crisis Management: Liaise with security, EHS, facility operations, and crisis management professionals to mitigate critical incidents.
- Data Entry: Complete data entry using multiple work request applications and create work-orders for multiple sites using Corrigo.
- Communication: Maintain situational awareness of critical events and communicate with stakeholders during incidents/emergencies.
- Certifications: Maintain Public Safety Telecommunicator I and Emergency Medical Dispatch certifications.
*ASSUMPTION:* This role involves shift work, including nights, weekends, and holidays, as well as mandatory overtime during emergencies.
🎯 Required Qualifications
- Education: High school diploma or equivalent.
- Experience: At least 2 years of experience in emergency medical services or fire services.
- Required Skills:
- Proficiency in Word, Excel, and other Microsoft Office Suite programs.
- Strong organizational and management skills.
- Ability to multi-task and work both in a team and independently.
- Excellent interpersonal skills with a strong emphasis on customer service.
- Excellent business writing and verbal communication skills.
- Strong analytical ability and detail-oriented.
- Willingness to work 12-hour shifts, including nights, weekends, and holidays.
- Preferred Skills:
- 4-year degree in Emergency Management.
- Technical knowledge of C-Cure 9000 Access Control System.
- Experience utilizing video surveillance systems such as Milestone.
- Experience with threat assessment and emergency mass notification systems.
- Experience with CISCO phone systems.
- CPR Course Completion.
- Emergency Medical Technician.
- Public Safety Telecommunicator.
*ASSUMPTION:* While not explicitly stated, having a clean driving record and the ability to pass a background check may be required for this role.
💰 Compensation & Benefits
- Salary Range: $52,000 - $52,000 USD per year. *ASSUMPTION:* This is an estimated total compensation range and may not include additional benefits or bonuses.
- Benefits:
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Working Hours: Pittman Schedule: 7 AM - 7 PM. Employees work a two-week rotating 2-2-3 schedule, with one week having two days on, two days off, and three working days, followed by two days off, two days on, and three days off. Shift differential: 8%, 9%, 10%, 12%, 13.5%, and 15%.
*ASSUMPTION:* The salary range provided is an estimate and may not reflect the final offer. The total compensation package may also include additional benefits and perks.
📌 Applicant Insights
🔍 Company Context
- Industry: JLL is a global real estate services firm, specializing in property and corporate facility management services.
- Company Size: 1,001-5,000 employees.
- Founded: 1958 (as Jones Lang Wootton).
- Company Description: JLL Technologies (JLLT) delivers market-leading technology and services to power the future of real estate. With a comprehensive portfolio of purpose-built solutions, unparalleled industry expertise, and leading-edge, venture-backed companies, JLLT is transforming the way companies acquire, operate, and manage spaces.
- Company Specialties: IT services and IT consulting, real estate services, and facilities management.
📊 Role Analysis
- Career Level: Mid-level to experienced.
- Reporting Structure: This role reports to the Operations Manager or similar title within the facilities management or security department.
- Work Arrangement: On-site, with a rotating shift schedule.
- Growth Opportunities:
- Advancement to senior or management roles within the security or facilities management department.
- Transition to related roles within JLL, such as security manager, facilities manager, or other specialized positions.
*ASSUMPTION:* This role offers opportunities for career growth and development within the security and facilities management fields.
🌍 Location & Work Environment
- Office Type: On-site, with a corporate headquarters in Chicago, IL, and regional offices worldwide.
- Office Location(s): Lawrence, New Jersey.
- Geographic Context: Lawrence, New Jersey, is a suburban area located approximately 30 miles northwest of New York City, offering a mix of urban and rural environments.
- Work Schedule: Pittman Schedule: 7 AM - 7 PM, with a rotating 2-2-3 shift schedule.
*ASSUMPTION:* This role may require travel to other JLL locations or client sites as needed.
💼 Interview & Application Insights
- Typical Process: Phone or video screening, followed by in-person or virtual interviews with the hiring manager and relevant team members.
- Key Assessment Areas: Problem-solving skills, customer service orientation, and technical proficiency in relevant software and systems.
- Application Tips:
- Tailor your resume to highlight relevant experience and skills, such as emergency medical services, fire services, or security experience.
- Prepare examples of how you have handled emergency situations or managed multiple priorities effectively.
- Research JLL and the specific role to demonstrate your understanding of the company and the position.
*ASSUMPTION:* JLL uses an Applicant Tracking System (ATS) to manage job applications. Ensure your resume is ATS-friendly and includes relevant keywords from the job description.
🛠️ Tools & Technologies
- Access control systems (e.g., C-Cure 9000).
- Video surveillance systems (e.g., Milestone).
- Emergency medical dispatch guidelines.
- Critical event management platform.
- Microsoft Office Suite (Word, Excel, etc.).
- Corrigo work order management system.
- CAD system for dispatches and incident reporting.
*ASSUMPTION:* Familiarity with these tools and technologies is preferred, but not all may be required for this role.
👔 Cultural Fit Considerations
- Company Values: JLL's core values include putting clients first, investing in people, acting with integrity, and delivering excellence.
- Work Style: JLL values a collaborative, inclusive, and innovative work environment. Employees are expected to be adaptable, analytical thinkers with strong interpersonal communication skills.
- Self-Assessment Questions:
- How do you align with JLL's core values, particularly in putting clients first and acting with integrity?
- How do you handle working in a dynamic, fast-paced environment with multiple priorities and tight deadlines?
- How do you approach continuous learning and professional development?
*ASSUMPTION:* JLL values diversity and inclusion, and encourages candidates from all backgrounds to apply.
⚠️ Potential Challenges
- Shift work, including nights, weekends, and holidays, as well as mandatory overtime during emergencies.
- Handling high-pressure situations and maintaining composure under stress.
- Working effectively with a diverse range of stakeholders, including clients, team members, and external partners.
*ASSUMPTION:* These challenges require strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- Life Safety/Security Communications Specialist vs. Emergency Dispatcher:
- Both roles involve handling emergency calls and dispatching resources.
- The Life Safety/Security Communications Specialist role requires additional responsibilities, such as system monitoring and crisis management.
- The Emergency Dispatcher role may have more focus on emergency medical dispatch and less emphasis on security and facilities management.
*ASSUMPTION:* This role offers a broader range of responsibilities and career growth opportunities within the security and facilities management fields.
📝 Sample Projects
- Developing and implementing emergency response protocols for a large corporate campus.
- Coordinating a multi-site fire drill and evacuation exercise, ensuring the safety of all personnel and company assets.
- Managing a critical incident, such as a natural disaster or active shooter situation, and liaising with global business continuity teams to minimize disruption to operations.
*ASSUMPTION:* These sample projects demonstrate the critical nature of the role and the importance of maintaining situational awareness and effective communication during emergencies.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role support the company's overall mission and goals?
- What opportunities are there for professional development and career growth within the security and facilities management departments?
- How does the company support work-life balance for employees working rotating shift schedules?
*ASSUMPTION:* These questions demonstrate your interest in the role and the company, as well as your commitment to understanding the responsibilities and requirements of the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jll.wd1.myworkdayjobs.com/jllcareers/job/Lawrence-NJ/Life-Safety---Security-Communications-Specialist_REQ427871).
- Tailor your resume to highlight relevant experience and skills, such as emergency medical services, fire services, or security experience.
- Prepare a cover letter that addresses your qualifications and interest in the role.
- If applicable, prepare examples of how you have handled emergency situations or managed multiple priorities effectively.
- Follow up with the hiring manager or recruiter within one week of submitting your application to express your interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
