📌 Core Information
🔹 Job Title: Manager, Account Management
🔹 Company: Amadeus
🔹 Location: Singapore, Kuala Lumpur
🔹 Job Type: Full-Time, Remote OK
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: June 3, 2025
🔹 Experience Level: 12+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Acquiring new airport customers and managing existing client accounts
- Building strong, trust-based relationships with stakeholders across airport clients and internal teams
- Identifying and pursuing new business opportunities through outreach, solution presentations, and contract negotiations
- Representing client perspectives internally and ensuring their needs and priorities are addressed
- Leading or supporting commercial and operational projects that deliver measurable value to clients
ASSUMPTION: This role requires a high level of autonomy and initiative, as well as strong relationship-building skills and the ability to lead collaborative efforts.
📋 Key Responsibilities
✅ Build and maintain strong, trust-based relationships with stakeholders across airport clients and internal teams
✅ Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations
✅ Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery
✅ Lead or support commercial and operational projects that deliver measurable value to clients
✅ Represent client perspectives internally, ensuring their needs and priorities are addressed
✅ Maintain accurate records in CRM systems and ensure timely, accurate billing and collections
✅ Review and approve proposals, RFP responses, and delivery plans in collaboration with internal teams
ASSUMPTION: This role involves a significant amount of travel within the South East Asia territory.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 12+ years of Sales and Account Management experience, with deep functional, operational, and technical knowledge in aviation or airport operations
Required Skills:
- Proven track record in sales and account management
- Strong relationship-building and stakeholder management skills
- Excellent communication and client advocacy skills
- Proficient in CRM tools and experienced in managing complex sales and service cycles
- Data-driven decision-making and strategic planning
- Fluency in English; proficiency in additional languages is a plus
Preferred Skills:
- Experience working in the travel industry or a related field
- Knowledge of the Amadeus platform and products
- Familiarity with the South East Asia market and cultural nuances
ASSUMPTION: A master's degree in a relevant field or an MBA would be an asset but is not required.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a senior account management role in Singapore and Kuala Lumpur, the estimated salary range is SGD 150,000 - 200,000 per year (approximately USD 110,000 - 145,000).
Benefits:
- Attractive compensation packages, including salary, bonus, and health benefits
- Flexible working model, enabling you to excel wherever and however you work best
- Learning opportunities, including on-the-job training and formal activities
- Caring environment that supports both professional growth and personal well-being
Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate and may vary based on individual qualifications, experience, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Amadeus is a global leader in the IT services and IT consulting industry, with a focus on the travel and tourism sector.
Company Size: Amadeus is a large organization with over 10,000 employees worldwide, providing a diverse and dynamic work environment.
Founded: Amadeus was founded in 1987 and has since grown to become a publicly-traded company with a global presence.
Company Description:
- Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships, and responsibility to people, places, and planet.
- Their technology powers the travel and tourism industry, connecting the travel and hospitality ecosystem and making travel a force for social and environmental good.
- Amadeus is passionate about travel and has a unique perspective at the heart of the industry, redesigning the travel of tomorrow.
Company Specialties:
Company Website: http://amadeus.com
ASSUMPTION: Working at Amadeus offers opportunities for professional growth and exposure to a global network of travel industry professionals.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring a high level of experience and expertise in sales and account management.
Reporting Structure: The Manager, Account Management reports directly to the Head of Account Management and works closely with cross-functional teams, including sales, marketing, and operations.
Work Arrangement: This role is remote OK, allowing for flexibility in work arrangements and the ability to work from various locations within the South East Asia territory.
Growth Opportunities:
- Progression to a regional or global leadership role within the account management function
- Expansion into other areas of the business, such as product management or business development
- Opportunities to work on strategic projects and initiatives, driving innovation and growth within Amadeus
ASSUMPTION: Successful candidates will have a strong track record of driving growth and achieving results in a dynamic and competitive market.
🌍 Location & Work Environment
Office Type: Amadeus has multiple offices worldwide, with a focus on remote work and flexibility for employees.
Office Location(s): Singapore, Kuala Lumpur
Geographic Context:
- Singapore is a global hub for business and finance, with a multicultural population and a strong focus on innovation and technology
- Kuala Lumpur is the capital and largest city of Malaysia, serving as a major commercial and cultural center in the region
Work Schedule: The standard workweek is 40 hours, with flexibility for remote work and the ability to work from various locations within the South East Asia territory.
ASSUMPTION: Successful candidates will be comfortable working in a dynamic and multicultural environment, with a high degree of autonomy and flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-depth behavioral and technical interviews with cross-functional stakeholders
- Final round interview with the Head of Account Management
Key Assessment Areas:
- Sales and account management skills and experience
- Relationship-building and stakeholder management abilities
- Communication and client advocacy skills
- Data-driven decision-making and strategic planning
- Cultural fit and alignment with Amadeus' values and mission
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your sales and account management strategies, as well as your approach to building and maintaining client relationships
- Demonstrate your understanding of the travel industry and Amadeus' products and services
- Showcase your ability to work independently and drive results in a dynamic and competitive market
ATS Keywords: Sales, Account Management, Aviation, Airport Operations, Stakeholder Management, CRM, Relationship Building, Data Analysis, Project Management, Negotiation, Service Delivery, Business Development, Cultural Awareness, Autonomy, Initiative
ASSUMPTION: The application process for this role may take several weeks, depending on the volume of applicants and the availability of interviewers.
🛠️ Tools & Technologies
- CRM tools (e.g., Salesforce, HubSpot)
- Project management software (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Excel, Power BI)
- Travel industry-specific software and platforms (e.g., Amadeus' own products and services)
ASSUMPTION: Successful candidates will be comfortable using a variety of tools and technologies to manage their sales and account management activities.
👔 Cultural Fit Considerations
Company Values:
- Inspire innovation
- Foster partnerships
- Act responsibly
Work Style:
- Dynamic and fast-paced
- Collaborative and cross-functional
- Results-driven and focused on achieving targets
Self-Assessment Questions:
- Do you thrive in a dynamic and multicultural environment?
- Are you comfortable working independently and driving results?
- Do you align with Amadeus' values and mission?
ASSUMPTION: Successful candidates will be able to demonstrate a strong cultural fit with Amadeus, with a focus on innovation, partnerships, and responsibility.
⚠️ Potential Challenges
- Managing a large and diverse client portfolio, with varying needs and priorities
- Working in a dynamic and competitive market, with a high degree of autonomy and flexibility
- Balancing the demands of client management, business development, and internal stakeholder management
- Adapting to the unique cultural and geographic nuances of the South East Asia territory
ASSUMPTION: Successful candidates will be able to overcome these challenges and thrive in a dynamic and competitive market.
📈 Similar Roles Comparison
- This role is similar to other senior account management positions in the travel and tourism industry, with a focus on sales, client management, and business development
- However, this role is unique in its focus on the aviation and airport operations sector, requiring a deep understanding of the industry and its specific challenges and opportunities
- Career progression in this role may lead to regional or global leadership positions within the account management function
ASSUMPTION: Successful candidates will have a strong understanding of the travel industry and the unique challenges and opportunities presented by the aviation and airport operations sector.
📝 Sample Projects
- Developing and executing a strategic plan to acquire new airport customers in the South East Asia territory
- Managing an existing client account to ensure satisfaction, alignment with agreements, and high-quality service delivery
- Leading a cross-functional team to deliver a commercial and operational project that delivers measurable value to a client
ASSUMPTION: Successful candidates will be able to demonstrate their ability to manage complex sales and account management projects, with a focus on driving results and achieving targets.
❓ Key Questions to Ask During Interview
- Can you describe the typical sales and account management activities for this role?
- How does this role fit into the broader organizational structure and strategy for Amadeus?
- What are the key priorities for this role in the first 90 days?
- How does Amadeus support the professional growth and development of its employees?
- What are the key challenges and opportunities facing the aviation and airport operations sector in the South East Asia territory?
ASSUMPTION: Successful candidates will be able to ask insightful and relevant questions that demonstrate their understanding of the role and their fit with Amadeus' values and mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interviews by researching Amadeus' products and services, as well as the aviation and airport operations sector
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
