Manager, Account Management

📌 Core Information 🔹 Job Title: Manager, Account Management 🔹 Company: Kaseya 🔹 Location: Miami, Florida, United States 🔹 Job Type: On-site 🔹 Category: Management 🔹 Date Posted: May 5, 2025 🔹 Experience Level: 2-5 years 🚀 Job Overview Key aspects of this role include: - Leading and mentoring a team of account managers to drive high performance and client satisfaction - Building and maintaining strong, long-term relationships with key clients as the primary point of contact - Developing and executing strategies to enhance client satisfaction, retention, and overall account performance - Monitoring and analyzing key performance indicators (KPIs) to ensure team's account goals are met, and implementing improvement plans as needed - Addressing and resolving any client issues or escalations in a timely and effective manner, ensuring client satisfaction - Collaborating with cross-functional teams to ensure alignment and deliver a seamless client experience - Providing regular reports and updates to senior management on team's account status, client feedback, and team performance - Identifying opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function - Offering ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved *ASSUMPTION:* This role requires a proactive, results-driven leader with strong communication, interpersonal, and data analysis skills. The ideal candidate will thrive in a dynamic, energetic management role and be dedicated to going above and beyond to enhance clients' success while advancing their own career and financial growth. 📋 Key Responsibilities ✅ Team Leadership: - Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth ✅ Client Relationship Management: - Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact ✅ Strategic Planning: - Develop and execute strategies to enhance client satisfaction, retention, and overall account performance ✅ Performance Metrics: - Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed ✅ Issue Resolution: - Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction ✅ Collaboration: - Work closely with cross-functional teams to ensure alignment and deliver a seamless client experience ✅ Reporting: - Provide regular reports and updates to senior management on team's account status, client feedback, and team performance ✅ Innovation: - Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function ✅ Development: - Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved *ASSUMPTION:* The responsibilities listed above are not exhaustive and may vary based on the specific needs of the team and clients. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field (or equivalent experience) Experience: - At least 2 years of managing a team of quota-carrying account managers or account executives - Proven track record of managing a team of at least 5 sales representatives Required Skills: - Strong leadership, communication, and interpersonal skills - Ability to analyze data, identify trends, and make data-driven decisions - Proficiency in CRM software and account management tools - Experience in the IT or software industry is a plus Preferred Skills: - Experience with Kaseya's products or similar IT management software - Familiarity with the IT industry and its trends *ASSUMPTION:* The required and preferred skills listed above are subject to change based on the specific needs of the role and the organization. 💰 Compensation & Benefits Salary Range: $80,000 - $120,000 per year (based on experience and industry standards for similar roles in the IT industry) Benefits: - Comprehensive health, dental, and vision insurance plans - 401(k) with company match - Generous paid time off (vacation, sick, and holidays) - Employee stock purchase plan - Tuition reimbursement and professional development opportunities - Company-paid life and disability insurance - Employee assistance program - Flexible spending account (FSA) and health savings account (HSA) options - Pet insurance and other voluntary benefits Working Hours: Full-time, 40 hours per week (with flexibility for remote work as needed) *ASSUMPTION:* The salary range provided is an estimate based on industry standards for similar roles in the IT industry. The actual salary may vary based on the candidate's experience, skills, and the organization's compensation structure. 📌 Applicant Insights 🔍 Company Context Industry: Software Development - Kaseya specializes in IT automation, remote IT infrastructure management, and cybersecurity solutions Company Size: 5,001-10,000 employees - As a mid-sized company, Kaseya offers a dynamic work environment with opportunities for growth and career advancement Founded: 2000 - Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies Company Description: - Kaseya is the leading global provider of AI-powered cybersecurity and IT management software, empowering organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses - Kaseya offers a broad array of IT management solutions from industry-leading providers, addressing the challenges of multifunctional IT professionals through its IT Complete platform - With a global presence in more than a dozen countries, Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law Company Specialties: - IT automation - Remote IT infrastructure management - Systems management software - IT systems management - SaaS systems management - Backup and recovery - SOC - Cybersecurity - Compliance - User Security Company Website: www.kaseya.com *ASSUMPTION:* The information provided above is based on publicly available data and may not reflect the most recent or complete information about Kaseya. 📊 Role Analysis Career Level: Mid-career - This role is suitable for experienced professionals looking to advance their career in account management or a related field Reporting Structure: To be determined - The reporting structure for this role may vary based on the specific needs of the team and the organization Work Arrangement: On-site with flexibility for remote work as needed - This role requires a presence in the office for team collaboration and client meetings, with flexibility for remote work as needed Growth Opportunities: - Manager, Account Management is a critical role in Kaseya's organization, offering opportunities for career advancement and professional development - With Kaseya's strong focus on employee growth and success, there are ample opportunities for career progression within the company ASSUMPTION: The role analysis provided above is based on publicly available data and may not reflect the most recent or complete information about the role or the organization. 🌍 Location & Work Environment Office Type: On-site with remote flexibility - The office is located in Miami, Florida, with remote work options available as needed Office Location(s): - 701 Brickell Ave, Miami, FL 33131, US Geographic Context: - Miami, Florida, is a vibrant, multicultural city with a tropical climate and numerous attractions, offering a high quality of life for residents and visitors alike - The city is home to a diverse range of industries, including finance, tourism, and technology, providing ample opportunities for professional growth and development Work Schedule: - The work schedule for this role is full-time, with standard business hours Monday through Friday, and flexibility for remote work as needed *ASSUMPTION:* The location and work environment information provided above is based on publicly available data and may not reflect the most recent or complete information about the role or the organization. 💼 Interview & Application Insights Typical Process: - Apply through the provided application link - Complete an initial phone or video screening - Participate in multiple on-site or virtual interviews with hiring managers, team members, and other stakeholders - Complete a skills assessment or case study, depending on the role requirements Key Assessment Areas: - Leadership and management skills - Client relationship management and communication skills - Strategic planning and problem-solving abilities - Data analysis and decision-making skills - Cultural fit and alignment with Kaseya's values and work environment Application Tips: - Tailor your resume and cover letter to highlight relevant experience and skills for this specific role - Research Kaseya's products, services, and industry to demonstrate your understanding of the company and its offerings - Prepare thoughtful questions about the role, the team, and the company to ask during the interview process ATS Keywords: - Account management - Client relationship management - Strategic planning - Performance metrics - Issue resolution - Collaboration - Reporting - Innovation - Development - Leadership - Communication - Interpersonal skills - CRM software - Account management tools - IT industry - Software industry *ASSUMPTION:* The interview and application insights provided above are based on publicly available data and may not reflect the most recent or complete information about the hiring process or the role. 🛠️ Tools & Technologies - CRM software (e.g., Salesforce, HubSpot, Zoho CRM) - Account management tools (e.g., Salesforce, HubSpot, Zoho CRM) - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Gmail, Google Docs, Sheets, Slides) - Project management tools (e.g., Asana, Trello, Jira) - Data analysis tools (e.g., Excel, Google Sheets, Tableau, Power BI) *ASSUMPTION:* The tools and technologies listed above are subject to change based on the specific needs of the role and the organization. 👔 Cultural Fit Considerations Company Values: - Customer-centric approach - Innovation and continuous improvement - Collaboration and teamwork - Integrity and ethical behavior - Accountability and results-driven mindset - Diversity, equity, and inclusion Work Style: - Dynamic and energetic work environment - Strong focus on team collaboration and communication - Results-driven and accountable culture - Fast-paced and agile approach to problem-solving and decision-making - Open and inclusive work environment that values diverse perspectives and backgrounds Self-Assessment Questions: 1. How do your leadership and management skills align with Kaseya's values and work environment? 2. How do your client relationship management and communication skills contribute to Kaseya's customer-centric approach? 3. How do your strategic planning and problem-solving abilities contribute to Kaseya's focus on innovation and continuous improvement? 4. How do your data analysis and decision-making skills contribute to Kaseya's results-driven culture? 5. How do your interpersonal skills and cultural fit contribute to Kaseya's collaborative and inclusive work environment? *ASSUMPTION:* The cultural fit considerations provided above are based on publicly available data and may not reflect the most recent or complete information about Kaseya's company culture. ⚠️ Potential Challenges 1. Managing a team of account managers with varying levels of experience and expertise 2. Balancing the demands of client management and strategic planning with team leadership and development responsibilities 3. Adapting to a dynamic and fast-paced work environment with changing priorities and deadlines 4. Addressing client issues or escalations that may require immediate attention and problem-solving 5. Maintaining a strong work-life balance while managing a full-time, on-site role with remote work flexibility *ASSUMPTION:* The potential challenges listed above are subject to change based on the specific needs of the role and the organization. 📈 Similar Roles Comparison 1. Manager, Account Management vs. Senior Account Executive: - Manager, Account Management focuses on team leadership, strategic planning, and process improvement, while Senior Account Executive focuses on individual client management and sales targets - Manager, Account Management requires strong leadership, communication, and interpersonal skills, while Senior Account Executive requires strong client relationship management and sales skills 2. Manager, Account Management vs. Director of Customer Success: - Manager, Account Management focuses on client relationship management and strategic planning, while Director of Customer Success focuses on customer retention, advocacy, and expansion - Manager, Account Management requires strong leadership, communication, and interpersonal skills, while Director of Customer Success requires strong customer relationship management and strategic planning skills 3. Manager, Account Management vs. Chief of Staff: - Manager, Account Management focuses on team leadership and client management, while Chief of Staff focuses on supporting the CEO or other C-level executives in their decision-making and administrative tasks - Manager, Account Management requires strong leadership, communication, and interpersonal skills, while Chief of Staff requires strong organizational skills, discretion, and the ability to work closely with senior leadership 📝 Sample Projects 1. Developing and implementing a new client onboarding process to improve client satisfaction and retention 2. Conducting a comprehensive review of the team's account management processes and tools to identify areas for improvement and optimization 3. Leading a team project to migrate clients to a new CRM platform, ensuring a smooth transition and minimal disruption to client services 💡 Key Questions to Ask During Interview 1. What are the key priorities for this role in the first 30, 60, and 90 days? 2. How does this role fit into the organization's long-term goals and growth plans? 3. What are the most significant challenges facing the team or the organization, and how can this role contribute to addressing them? 4. How does the company support the professional development and career growth of its employees? 5. What are the key performance indicators (KPIs) used to measure success in this role, and how are they tracked and reported? 💼 Next Steps for Applicants To apply for this position: 1. Submit your application through the provided link: [Application URL] 2. Tailor your resume and cover letter to highlight relevant experience and skills for this specific role 3. Prepare thoughtful questions about the role, the team, and the company to ask during the interview process 4. Follow up with the hiring manager or recruiter after each interview round to express your interest in the role and reiterate your qualifications 5. If selected for the role, be prepared to provide references and complete a background check as required by the organization ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.