Manager, Account Management SG, SG AVS

📌 Core Information

🔹 Job Title: Manager, Account Management SG, SG AVS

🔹 Company: Amazon

🔹 Location: Bengaluru, Karnataka, India & Chennai, Tamil Nadu, India

🔹 Job Type: On-site

🔹 Category: Management

🔹 Date Posted: May 20, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading a team of Account Managers to drive business growth for Amazon AVS Singapore vendors
• Collaborating with Selling Partners to develop strategic joint business plans and improve operational standards
• Analyzing and improving business input metrics to drive growth and enhance customer experience
• Building relationships with Selling Partners and acting as a point of escalation for issues
• Thought leadership in defining success criteria and understanding business needs in a dynamic environment

ASSUMPTION: This role requires a strong background in account management, business growth, and people leadership. Experience in vendor management and strategic planning is also beneficial.

📋 Key Responsibilities

✅ Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed

✅ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience

✅ Manage end-to-end goal setting for the team to align with organizational goals

✅ Build relationships with Selling Partners across the portfolio and proactively build joint business plan action items

✅ Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment

✅ Leads recruiting and hiring efforts across direct team and broader organization

✅ Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends

ASSUMPTION: This role involves a mix of strategic planning, team leadership, and operational execution. Strong communication and interpersonal skills are crucial for success.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 5-10 years of experience in account management, vendor management, or a related role

Required Skills:

• Proven experience in account management and business growth
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Strong problem-solving skills and ability to work in an ambiguous environment

Preferred Skills:

• Experience in the e-commerce industry
• Fluency in English and local language(s)
• Experience working with cross-functional teams

ASSUMPTION: A strong background in account management and business growth is essential for this role. Experience in vendor management and e-commerce is beneficial but not required.

💰 Compensation & Benefits

Salary Range: INR 15-20 lakhs per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Employee discounts on Amazon products

Working Hours: 7:30 AM - 4:30 PM IST (Monday to Friday)

ASSUMPTION: The salary range is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, experience, and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Retail

Company Size: 10,001+ employees (Large enterprise)

Founded: 1994 (Headquarters: Seattle, WA, USA)

Company Description:

• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
• Amazon's mission is to be Earth's most customer-centric company

Company Specialties:

• E-commerce platform and services
• Retail and consumer products
• Cloud computing and digital streaming

Company Website: Amazon.com

ASSUMPTION: Amazon is a large, global enterprise with a strong focus on customer experience and innovation. This role is part of Amazon's Retail Business Services team, which supports Amazon's vendor management operations.

📊 Role Analysis

Career Level: Mid to Senior Level Management

Reporting Structure: This role leads a team of Account Managers and reports directly to the AVS Team Manager

Work Arrangement: On-site, full-time position with standard office hours

Growth Opportunities:

• Potential career progression to Senior Manager or Director level roles within Amazon's AVS or other teams
• Opportunities to work on high-impact projects and drive business growth
• Access to professional development and training programs

ASSUMPTION: This role offers significant growth potential within Amazon's AVS team and the broader organization. Successful candidates will have opportunities to drive business growth and develop their leadership skills.

🌍 Location & Work Environment

Office Type: Corporate office environment with open-plan workspaces

Office Location(s): Bengaluru, Karnataka, India & Chennai, Tamil Nadu, India

Geographic Context:

• Bengaluru: Known for its tech industry and vibrant culture, with a cost of living slightly higher than the national average
• Chennai: A major urban center with a mix of traditional and modern culture, with a cost of living slightly lower than the national average

Work Schedule: Standard office hours with flexibility for remote work as needed

ASSUMPTION: Both Bengaluru and Chennai offer vibrant urban environments with a mix of traditional and modern culture. The cost of living may vary between the two locations, with Bengaluru being slightly more expensive.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the AVS Team Manager and other team members
• Final round interview with the AVS Director or another senior leader

Key Assessment Areas:

• Strategic thinking and business acumen
• Leadership and team management skills
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Cultural fit and alignment with Amazon's leadership principles

Application Tips:

• Highlight relevant experience in account management, vendor management, and business growth
• Tailor your resume to emphasize skills and experiences relevant to this role
• Prepare for behavioral and situational interview questions that focus on leadership, problem-solving, and strategic thinking
• Research Amazon's AVS team and be prepared to discuss how you can contribute to its success

ATS Keywords: Account Management, Business Growth, Vendor Management, Strategic Planning, Team Leadership, Data Analysis, Customer Experience, Selling Partners, Joint Business Plans

ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, leadership skills, and cultural fit with Amazon's values and leadership principles.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or other CRM platforms
• Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
• Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: This role requires proficiency in Microsoft Office Suite and familiarity with CRM platforms, data analysis tools, and project management tools.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Owners Mindset
• Invent and Simplify
• Learn and Be Curious
• Hire and Develop the Best
• Insist on the Highest Standards
• Think Big
• Bias for Action
• Frugal
• Earn Trust

Work Style:

• Fast-paced and dynamic environment
• Collaborative and cross-functional teamwork
• Data-driven decision-making
• Results-oriented and action-oriented
• Strong focus on customer experience and business growth

Self-Assessment Questions:

• How do you stay customer-obsessed in your decision-making process?
• Can you provide an example of a time when you had to simplify a complex process or system?
• How do you approach learning and staying curious in your role?

ASSUMPTION: Amazon values a customer-obsessed, innovative, and data-driven work culture. Successful candidates will demonstrate strong alignment with Amazon's leadership principles and values.

⚠️ Potential Challenges

• Managing a team remotely and ensuring consistent performance
• Balancing strategic planning with day-to-day operational tasks
• Dealing with complex vendor relationships and escalations
• Working in a fast-paced, dynamic environment with changing priorities

ASSUMPTION: This role presents unique challenges related to team management, strategic planning, and vendor relationship management in a fast-paced environment.

📈 Similar Roles Comparison

• Compared to other account management roles, this position focuses more on vendor management and strategic planning
• Industry-specific context: E-commerce and retail industry trends and best practices
• Career path comparison: Potential progression to Senior Manager or Director level roles within Amazon's AVS or other teams

ASSUMPTION: This role offers unique opportunities for growth and development within Amazon's AVS team and the broader organization.

📝 Sample Projects

• Developing and implementing a strategic joint business plan for a key Selling Partner
• Analyzing and improving business input metrics to drive growth for a portfolio of Selling Partners
• Managing a team to achieve quarterly and annual business targets for a group of Selling Partners

ASSUMPTION: These sample projects illustrate the strategic, analytical, and team management aspects of this role.

❓ Key Questions to Ask During Interview

• Can you describe the current state of the AVS team and the priorities for this role in the first 90 days?
• How does this role fit into the broader organizational structure and strategy for Amazon's AVS team?
• What are the key challenges facing the AVS team, and how can this role address them?
• How does Amazon support the professional development and growth of its employees?
• What are the key performance indicators (KPIs) for this role, and how will success be measured?

ASSUMPTION: These interview questions focus on understanding the role's context, priorities, and growth opportunities within Amazon's AVS team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience in account management, vendor management, and business growth
• Prepare a cover letter that demonstrates your understanding of the role and your fit with Amazon's values and leadership principles
• Prepare for behavioral and situational interview questions that focus on leadership, problem-solving, and strategic thinking
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.