Manager, Account Management, Vendor Consultant Program

📌 Core Information

🔹 Job Title: Manager, Account Management, Vendor Consultant Program

🔹 Company: Amazon

🔹 Location: Bengaluru, Karnataka, India

🔹 Job Type: On-site

🔹 Category: Retail Business Services

🔹 Date Posted: May 15, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading a team of 60+ professionals managing Amazon's most influential vendors
• Driving business growth and ensuring vendor satisfaction through excellent service and operational standards
• Collaborating with Retail and AVS teams to manage operational aspects of vendor relationships
• Developing and implementing data-driven processes to improve vendor and customer experiences
• Building and managing high-performing teams through people leadership, recruitment, and engagement initiatives

ASSUMPTION: This role requires a strong business acumen to understand growth levers and the ability to operationalize these across the team. The ideal candidate should be passionate about people leadership and experienced in building and managing high-performing teams.

📋 Key Responsibilities

✅ Drive and deliver key business metrics including SoROOS, SoVCR, IDQV2, ISR, and Brand Coverage for AVS Vendors based in Europe

✅ Enhance operational excellence through process improvements, faster resolution times, and effective implementation of technological solutions

✅ Create and maintain positive vendor experiences across all business areas under direct responsibility

✅ Lead and develop a diverse organization of 60+ employees across multiple countries through a team of managers, including workforce planning, team engagement initiatives, and recruitment

✅ Direct and present Monthly/Quarterly Business Reviews for the organization with Senior leadership across Retail, Vendors, and RBS

ASSUMPTION: The role involves a mix of strategic and operational aspects, requiring strong analytical skills, leadership abilities, and the capacity to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, or a related field

Experience: 5-10 years of experience in account management, vendor management, or a related role

Required Skills:

• Proven experience in leading and managing high-performing teams
• Strong business acumen and analytical skills
• Excellent communication and presentation skills
• Ability to work in ambiguous environments and drive results
• Fluency in English

Preferred Skills:

• Experience in the retail or e-commerce industry
• Fluency in additional languages
• Knowledge of Amazon's vendor management processes

ASSUMPTION: The ideal candidate should have a proven track record in people leadership, strategic planning, and operational excellence. Experience in the retail or e-commerce industry is a plus but not required.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Employee discounts on Amazon products

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for the role)

ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, qualifications, and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Amazon operates in the e-commerce and technology sectors, with a focus on retail, operations, and internet services.

Company Size: Amazon is a large organization with over 10,000 employees globally. This size offers opportunities for growth and exposure to diverse teams and projects.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Company Description:

• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
• Amazon's mission is to be Earth's most customer-centric company.

Company Specialties:

• E-commerce
• Retail
• Operations
• Internet services

Company Website: Amazon.com

ASSUMPTION: Amazon's large size and diverse business segments provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level to senior management

Reporting Structure: The Manager, Account Management reports directly to the Director of the Vendor Consultant Program and oversees a team of Vendor Consultants.

Work Arrangement: This is an on-site role based in Bengaluru, India, with the possibility of occasional remote work.

Growth Opportunities:

• Potential career progression to Director or Senior Manager level within the Vendor Consultant Program or related areas
• Opportunities to work on high-impact projects and drive business growth
• Exposure to cross-functional teams and collaboration with various departments

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills, gain experience in strategic planning, and make a tangible impact on Amazon's vendor management operations.

🌍 Location & Work Environment

Office Type: Corporate office environment with open-plan workspaces and dedicated meeting rooms

Office Location(s): Amazon's Bengaluru office is located in the Embassy TechVillage, Outer Ring Road, Bengaluru, Karnataka, India

Geographic Context:

• Bengaluru is the capital city of the Indian state of Karnataka and is known for its thriving tech industry and cosmopolitan culture.
• The city offers a mix of urban and green spaces, with numerous parks, gardens, and recreational facilities.
• Bengaluru has a tropical savanna climate, with warm and humid weather throughout the year.

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for the role)

ASSUMPTION: The office environment is dynamic and collaborative, with a strong focus on innovation and continuous improvement. The geographic context of Bengaluru offers a high quality of life and numerous opportunities for personal and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the Amazon careers portal
• Phone or video screening to assess cultural fit and basic qualifications
• On-site or virtual interview with the hiring manager and team members to discuss the role, responsibilities, and fit
• Final round interview with senior leadership to evaluate the candidate's strategic thinking and leadership potential
• Background check and offer extension

Key Assessment Areas:

• Leadership skills and people management abilities
• Business acumen and analytical skills
• Communication and presentation skills
• Cultural fit and alignment with Amazon's leadership principles

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare examples of your leadership accomplishments and how you've driven business growth in previous roles
• Research Amazon's vendor management processes and be ready to discuss potential improvements and innovations

ATS Keywords: Account Management, Vendor Management, Operational Excellence, Team Leadership, Process Improvement, Data Analysis, Business Metrics, Customer Experience, Recruitment, Workforce Planning, Engagement Initiatives, Strategic Planning, Collaboration, Performance Analysis, Root Cause Analysis, Growth Opportunities

ASSUMPTION: The interview process is designed to assess the candidate's fit for the role, as well as their potential to contribute to Amazon's ongoing success and growth.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, JIRA, Trello)
• Data analysis and visualization tools (e.g., Excel, Tableau, Power BI)
• Vendor management software (e.g., SAP Ariba, Jaggaer)

ASSUMPTION: The tools and technologies required for this role are standard for the industry and can be learned or improved upon with relevant experience and training.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Invent and simplify
• Bias for action
• Frugality
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Beginners mind
• Leaders earn trust
• Dive deep
• Have backbone; disagree and commit
• Deliver results

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Data-driven and analytical
• Customer-focused and results-oriented
• Continuously learning and improving

Self-Assessment Questions:

• How do you embody Amazon's leadership principles in your daily work?
• Can you provide an example of a time when you drove business growth through strategic planning and execution?
• How do you approach building and managing high-performing teams in a dynamic and fast-paced environment?

ASSUMPTION: Amazon's company values and work style emphasize innovation, continuous improvement, and a strong focus on customer obsession. Candidates should be prepared to demonstrate their alignment with these values and their ability to thrive in a fast-paced, collaborative environment.

⚠️ Potential Challenges

• Managing a large team across multiple countries and time zones
• Balancing strategic planning and operational execution
• Driving results in a dynamic and sometimes ambiguous environment
• Adapting to changes in vendor management processes and priorities
• Managing work-life balance in a fast-paced and demanding role

ASSUMPTION: These challenges require strong leadership skills, adaptability, and the ability to thrive in a fast-paced, dynamic environment. Successful candidates will be able to balance strategic planning with operational execution and manage their team effectively through change.

📈 Similar Roles Comparison

• This role is unique in its focus on Amazon's most influential vendors and the opportunity to drive business growth through strategic vendor management.
• Compared to related roles in vendor management or account management, this position offers a higher level of strategic influence and the chance to lead a larger team.
• Career progression in this role could lead to senior management or director-level positions within the Vendor Consultant Program or related areas.

ASSUMPTION: This role offers a unique opportunity to drive business growth and strategic vendor management for Amazon's most influential vendors. Candidates should be prepared to demonstrate their strategic thinking, leadership abilities, and experience in managing high-performing teams.

📝 Sample Projects

• Developing and implementing a new vendor onboarding process to improve efficiency and reduce time to market
• Analyzing vendor performance data to identify trends, opportunities, and areas for improvement
• Collaborating with cross-functional teams to optimize vendor relationships and drive business growth

ASSUMPTION: These sample projects demonstrate the strategic and operational aspects of the role, as well as the opportunity to drive business growth and improve vendor relationships through data-driven decision-making and collaboration.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader vendor management strategy for Amazon?
• What are the key priorities for the first 90 days in this role?
• How does the Vendor Consultant Program collaborate with other departments and teams within Amazon?
• What opportunities are there for growth and development within the Vendor Consultant Program or related areas?
• How does Amazon support work-life balance for employees in this role?

ASSUMPTION: These questions are designed to assess the candidate's understanding of the role, as well as their potential fit and growth opportunities within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Amazon careers portal
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare examples of your leadership accomplishments and how you've driven business growth in previous roles
• Research Amazon's vendor management processes and be ready to discuss potential improvements and innovations
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.