📌 Core Information
🔹 Job Title: Manager, Card Growth
🔹 Company: Payoneer
🔹 Location: Shanghai, China
🔹 Job Type: On-site
🔹 Category: Financial Services
🔹 Date Posted: May 14, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the go-to person for card operation-related issues for the GTM team
- Leading mini projects regarding card business operations flow change and optimization
- Engaging in strategic initiatives such as API customer onboarding and integration, and cashback automation
- Maintaining and enriching the China Card Knowledge Base
ASSUMPTION: This role requires a strong understanding of the bank card industry and cross-border payments, as well as excellent communication skills and the ability to work under pressure.
📋 Key Responsibilities
✅ Fully in charge of China card-related operational procedures, including end-to-end creation, managing, review, and iteration
✅ Provide training, guidance, and support to the GTM team in addressing card business operations-related questions and issues
✅ Independently lead mini projects regarding card business operations flow change and optimization
✅ Closely engage in Card BU’s strategic initiatives and rally local and global cross-functional resources to move progress forward
✅ Know card business inside out. Maintain and continuously enrich China Card Knowledge Base
✅ Enable 1st tier Customer Care team in card-related knowledge. Provide guidance/clarity to them as subject matter expert
✅ Key stakeholders include but are not limited to Card Product, Global Card Service, Integration & Implementation, Configuration Services, Ops, Risk & Compliance, China Rev Ops, etc.
ASSUMPTION: This role requires a high level of attention to detail, strong ownership, and accountability, as well as the ability to work under pressure with time constraints.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Finance, or a related field
Experience: 2-5 years of experience in the bank card industry or cross-border payments
Required Skills:
- Attention to details
- Self-driven with strong ownership and accountability
- Fast learner with good learning agility
- Strong customer-centric service skill and mindset
- Excellent oral and written communication
- Good English verbal and written skill
- Able to work under pressure with time constraint
- Knowledge related to bank card industry and cross-border payments (strong plus)
Preferred Skills:
- Experience in a similar role
- Familiarity with API customer onboarding and integration
ASSUMPTION: While not explicitly stated, a background in financial services or a related field is likely required for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a mid-level manager in the financial services sector in Shanghai, the estimated salary range is ¥350,000 - ¥500,000 per year.
Benefits:
- Health insurance
- Retirement plan
- Paid time off
Working Hours: Full-time (40 hours per week), with the possibility of overtime during peak periods
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Payoneer operates in the financial services industry, focusing on global payment solutions, mass payout services, and global bank transfers.
Company Size: Payoneer is a mid-sized company with 1,001-5,000 employees, providing a collaborative and dynamic work environment.
Founded: Payoneer was founded in 2005 and is headquartered in New York, NY, with offices worldwide.
Company Description:
- Payoneer empowers small and medium-sized businesses to transact, do business, and grow globally
- The company simplifies cross-border commerce by providing a global financial stack that removes barriers and enables businesses to connect to the global economy
- Payoneer is committed to providing a diverse and inclusive workplace
Company Specialties:
- Mass Payout Services
- Global Payment Solutions
- Global Bank Transfers
Company Website: http://www.payoneer.com
ASSUMPTION: Payoneer's mission and values are centered around empowering small and medium-sized businesses and providing a global financial platform that removes barriers to cross-border commerce.
📊 Role Analysis
Career Level: This role is a mid-level management position, with opportunities for growth and advancement within the company.
Reporting Structure: The Manager, Card Growth will report directly to the Head of Card Growth and work closely with various cross-functional teams within the Card Business Unit.
Work Arrangement: This is an on-site position, with the possibility of hybrid or remote work arrangements depending on the company's policies and the candidate's needs.
Growth Opportunities:
- Advancement to senior management roles within the Card Business Unit or other departments
- Expansion of responsibilities and leadership opportunities as the company grows
- Professional development and training opportunities to enhance skills and knowledge
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a clear path for career advancement within the company.
🌍 Location & Work Environment
Office Type: Payoneer's Shanghai office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 195 Broadway, 27th floor, New York, NY 10007, US (headquarters); additional offices worldwide
Geographic Context:
- Shanghai is a major financial hub with a thriving business ecosystem
- The city offers a high quality of life, with numerous cultural attractions, dining options, and recreational activities
- Shanghai is well-connected by public transportation, making it easy to commute to and from work
Work Schedule: The standard workweek is Monday to Friday, with core hours of 9:00 AM to 6:00 PM (with flexibility for remote work arrangements).
ASSUMPTION: The work environment at Payoneer's Shanghai office is collaborative, dynamic, and focused on driving innovation and growth in the global payment solutions industry.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR department
- On-site or virtual interview with the hiring manager and relevant team members
- Final interview with senior leadership
- Job offer and onboarding
Key Assessment Areas:
- Industry knowledge and experience
- Problem-solving skills and analytical thinking
- Communication and interpersonal skills
- Cultural fit and alignment with Payoneer's mission and values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the bank card industry and cross-border payments in your application materials
- Prepare for behavioral interview questions that focus on your problem-solving skills, communication, and leadership abilities
ATS Keywords: Bank Card Industry, Cross-Border Payments, Card Operations, Strategic Initiatives, Global Financial Platform, API Customer Onboarding, Cashback Automation
ASSUMPTION: The interview process at Payoneer is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's mission and values.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot)
ASSUMPTION: The tools and technologies required for this role are standard for the financial services industry and can be learned on the job if the candidate has a strong foundation in relevant software and systems.
👔 Cultural Fit Considerations
Company Values:
- Act as our customer’s partner on the inside
- Continuously improve
- Do it. Own it.
- Build each other up
Work Style:
- Collaborative and team-oriented
- Focused on driving innovation and growth
- Data-driven and analytical
- Adaptable and responsive to change
Self-Assessment Questions:
- How do you approach continuous improvement in your current role?
- Can you provide an example of a time when you acted as a customer’s partner on the inside?
- How do you prioritize and manage multiple projects and deadlines simultaneously?
ASSUMPTION: Payoneer's company culture is collaborative, innovative, and focused on driving growth and success for its customers and employees.
⚠️ Potential Challenges
- The role may require working with complex and sensitive financial data
- There may be a need to manage multiple projects and deadlines simultaneously, requiring strong organizational skills and time management
- The role may require occasional travel to other Payoneer offices or client sites
- The work environment may be fast-paced and dynamic, with a need to adapt to change quickly
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role is similar to a Card Operations Manager or a Global Payment Solutions Manager, with a focus on driving growth and optimization within the card business operations
- Payoneer's global presence and focus on small and medium-sized businesses set it apart from other financial services companies
- Career paths for this role may include advancement to senior management positions within the Card Business Unit or other departments, as well as opportunities for international assignments
ASSUMPTION: This role offers unique opportunities for growth and advancement within the company, with a clear path for career progression based on the candidate's skills, experience, and performance.
📝 Sample Projects
- Leading a project to optimize card business operations flow, resulting in a 20% reduction in processing time and a 15% increase in customer satisfaction
- Collaborating with cross-functional teams to implement API customer onboarding and integration, enabling seamless and secure transactions for small and medium-sized businesses
- Developing and maintaining the China Card Knowledge Base, ensuring accurate and up-to-date information for internal stakeholders and customers
ASSUMPTION: These sample projects demonstrate the candidate's ability to lead and manage complex projects, collaborate with cross-functional teams, and drive meaningful results within the card business operations.
❓ Key Questions to Ask During Interview
- Can you describe the company's strategic initiatives for the Card Business Unit in the next 1-2 years, and how this role contributes to their success?
- How does Payoneer support the professional development and growth of its employees, particularly in mid-level management positions?
- What are the key priorities for the first 30-60-90 days in this role, and how will the company support me in achieving them?
- How does Payoneer foster a culture of innovation and continuous improvement, and what opportunities are there for me to contribute to this culture?
- What are the most significant challenges facing the Card Business Unit in the next 1-2 years, and how can this role help address them?
ASSUMPTION: These interview questions demonstrate the candidate's interest in the company's strategic initiatives, commitment to professional development, and ability to contribute to the company's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, communication, and leadership abilities
- Research Payoneer's mission, values, and company culture to demonstrate your fit and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
