📌 Core Information
🔹 Job Title: Manager, Marketing Automation & Client Strategy
🔹 Company: Xplor
🔹 Location: Remote, OR, USA
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: 2025-06-06
🔹 Experience Level: 5-10 years
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Leading a team of Marketing Consultants and CRM Programmers to deliver exceptional consultative services
- Driving product adoption and enhancing customer satisfaction through a scalable consultative program
- Fostering a collaborative and high-performance team culture focused on continuous improvement and client success
- Partnering with other Managers of Customer Success and CSMs in Xplor Growth related escalations
ASSUMPTION: This role requires a balance of strategic thinking, team management, and customer focus. The ideal candidate will have experience in Customer Success, Strategic Marketing, or Account Management, with a strong understanding of SaaS metrics and exceptional communication skills.
📋 Key Responsibilities
✅ Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS)
✅ Foster a collaborative and high-performance team culture focused on continuous improvement and client success
✅ Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition
✅ Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback
✅ Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment
✅ Manage competing priorities in an ever-changing environment, displaying expert prioritization
ASSUMPTION: This role involves a mix of strategic planning, team management, and customer interaction. The ideal candidate will be comfortable with ambiguity and thrive in a fast-paced, collaborative environment.
🎯 Required Qualifications
Education: Bachelor’s degree in Marketing, Business, or a related field preferred
Experience: At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management and 4+ years of people management experience
Required Skills:
- Demonstrated excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
- Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers
- Exceptional communication and relationship-building skills, both externally and internally
- Ability to analyze data and translate insights into actionable strategies
- Experience in the fitness and wellness industry strongly preferred
Preferred Skills:
- Experience with CRM software and marketing automation tools
- Fluency in additional languages
ASSUMPTION: The ideal candidate will have a strong background in Customer Success or a related field, with a proven track record of driving customer satisfaction and product adoption.
💰 Compensation & Benefits
Salary Range: $100,000 to $120,000 USD per year
Benefits:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
Working Hours: 40 hours per week, with flexible working arrangements available
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The benefits listed are subject to change and may vary depending on the candidate's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 1,001-5,000 employees
Founded: 2012
Company Description:
- Xplor is a global platform combining SaaS with embedded payments and tools to help businesses grow and succeed
- Offers software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services
- Serves over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024
Company Specialties:
- Software Development
- Embedded Payments
- Business Growth
Company Website: www.xplortechnologies.com
ASSUMPTION: Xplor is a growing technology company focused on helping businesses succeed through innovative software solutions and embedded payment processing.
📊 Role Analysis
Career Level: Mid-Senior level
Reporting Structure: Reports directly to the VP of Customer Success
Work Arrangement: Fully Remote, with flexible working arrangements available
Growth Opportunities:
- Potential to grow within the Customer Success team or explore other opportunities within Xplor
- Chance to make a significant impact on the company's growth and success
- Opportunity to work with a diverse and talented team in a fast-paced environment
ASSUMPTION: This role offers a unique opportunity to lead a team and make a significant impact on the company's growth and success. The ideal candidate will be comfortable with ambiguity and thrive in a fast-paced, collaborative environment.
🌍 Location & Work Environment
Office Type: Fully Remote
Office Location(s): Remote work from anywhere in the United States
Geographic Context:
- The United States offers a diverse range of work environments, from bustling cities to quiet rural areas
- Remote work allows for flexibility and the ability to work from anywhere with an internet connection
- The United States is home to a diverse range of industries and job opportunities
Work Schedule: 40 hours per week, with flexible working arrangements available
ASSUMPTION: The fully remote work environment offers flexibility and the ability to work from anywhere in the United States. The ideal candidate will be comfortable working independently and managing their own time effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-depth interview with the Hiring Manager and team members
- Final interview with the VP of Customer Success
Key Assessment Areas:
- Customer Success experience and strategies
- Team management and leadership skills
- Communication and relationship-building skills
- Problem-solving and analytical thinking skills
Application Tips:
- Highlight relevant experience and achievements in Customer Success or related fields
- Tailor your resume and cover letter to emphasize your fit for this role and company
- Prepare examples of your problem-solving skills and customer success strategies
ATS Keywords: Customer Success, Strategic Marketing, Account Management, People Management, SaaS Metrics, Relationship Building, Data Analysis, Fitness Industry Knowledge
ASSUMPTION: The interview process for this role will focus on assessing the candidate's customer success experience, team management skills, and cultural fit with the company.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot, Zoho CRM)
- Marketing automation tools (e.g., Marketo, Pardot, HubSpot Marketing)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The ideal candidate will have experience with CRM software and marketing automation tools, as well as a strong understanding of project management principles.
👔 Cultural Fit Considerations
Company Values:
- Make life simple
- Build for people
- Move with purpose
- Create lasting communities
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and comfortable with ambiguity
- Customer-focused and empathetic
Self-Assessment Questions:
- Do you resonate with Xplor's four core values?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you have a proven track record of driving customer satisfaction and product adoption?
ASSUMPTION: The ideal candidate will be a strong cultural fit with Xplor, resonating with the company's core values and thriving in a fast-paced, collaborative environment.
⚠️ Potential Challenges
- Managing a remote team and ensuring productivity and engagement
- Balancing strategic planning with day-to-day team management
- Adapting to a fast-changing environment and pivoting priorities as needed
- Ensuring customer satisfaction and product adoption in a competitive market
ASSUMPTION: The ideal candidate will be comfortable with ambiguity, adaptable, and able to manage a remote team effectively.
📈 Similar Roles Comparison
- This role is unique in its focus on the fitness and wellbeing vertical within the broader Customer Success organization
- Similar roles in other industries may have different customer bases and market dynamics
- Career progression in this role may involve moving into a more senior Customer Success leadership position or exploring other opportunities within Xplor
ASSUMPTION: The ideal candidate will have experience in the fitness and wellbeing industry and be comfortable working in a unique role within the broader Customer Success organization.
📝 Sample Projects
- Developing and implementing a customer onboarding program to improve customer satisfaction and product adoption
- Analyzing customer data to identify trends and opportunities for improvement in customer retention and expansion
- Collaborating with product and engineering teams to gather customer feedback and inform product development
ASSUMPTION: The ideal candidate will have experience with customer success projects and be comfortable working collaboratively with cross-functional teams.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the Customer Success team in the fitness and wellbeing vertical?
- How does the team collaborate and communicate to ensure customer satisfaction and product adoption?
- What opportunities are there for growth and development within the Customer Success team and Xplor more broadly?
- How does Xplor support work-life balance for its employees, particularly those working remotely?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: The ideal candidate will be curious and ask thoughtful questions to demonstrate their interest in the role and company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Xplor's careers portal
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your problem-solving skills and customer success strategies
- Follow up with the Hiring Manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
