Manager, Sales and Account Management (Q-Commerce)

📌 Core Information

🔹 Job Title: Manager, Sales and Account Management (Q-Commerce)

🔹 Company: Delivery Hero

🔹 Location: Bangkok, Krung Thep Maha Nakhon, Thailand

🔹 Job Type: On-site

🔹 Category: 🚀 Sales & Marketing, 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving revenue growth through strategic sales and account management
• Managing and building strong relationships with clients, focusing on partner satisfaction
• Leveraging cross-sell and upsell opportunities to enhance account value
• Collaborating with internal teams to align strategies and operational goals

ASSUMPTION: The role combines elements of both new business development and maintaining existing relationships, requiring a proactive and strategic approach to identify and realize new revenue streams.

📋 Key Responsibilities

✅ Develop strategic business partnerships with grocery partners to align with company and partner goals

✅ Serve as the primary point of contact for grocery key accounts, maintaining robust relationships

✅ Resolve client issues promptly, ensuring positive and ongoing partner relationships

✅ Analyze performance metrics to enhance commercial and operational outcomes

✅ Oversee daily operations, promotions, and marketing campaign execution with internal teams

ASSUMPTION: Responsibilities involve both strategic planning and operational oversight, indicating a comprehensive role with both hands-on and strategic elements.

🎯 Required Qualifications

Education: Not specified; presumed relevant degree preferred

Experience:

• At least 3 years in a client-facing sales role, preferably within e-commerce, FMCG, or media

Required Skills:

• Fluency in Thai and English
• Strategic thinking with strong sales acumen
• Excellent communication and problem-solving skills

Preferred Skills:

• Experience in consultative sales and strong negotiation skills
• Familiarity with e-commerce platforms and tools

ASSUMPTION: Candidates should ideally possess a background in technology-enhanced client management, with a focus on effective communication and sales strategy execution.

💰 Compensation & Benefits

Salary Range: Not specified; compensation likely competitive within Thailand's tech and e-commerce sectors

Benefits:

• Dynamic working environment with professional development opportunities
• Periodic team events and activities
• Global exposure via interactions within an international team

Working Hours: 40 hours per week, with potential flexibility within a hybrid model

ASSUMPTION: Benefits outlined suggest a commitment to employee development and engagement, typical for a large company within a global market framework.

📌 Applicant Insights

🔍 Company Context

Industry: Technology, Information, and Internet

Company Size: 10,001+ employees; implying extensive resources but potential for bureaucratic processes

Founded: Not specified; however, known as a major player in the global food delivery sector

Company Description:

• Largest food and grocery delivery platform in Asia, outside China
• Operates in over 70 countries worldwide with a tech-driven approach
• Driven by diversity, speed, and adaptability in service delivery

Company Specialties:

• Online food ordering and delivery
• eCommerce and technology solutions
• Advanced analytics and logistics systems

Company Website: http://www.deliveryhero.com

ASSUMPTION: The company's global reach and diverse operative markets suggest a vibrant and challenging working environment with substantial growth potential.

📊 Role Analysis

Career Level: Mid-level position with potential for advancement within the company's structure

Reporting Structure: Likely reports to senior management or director level within sales or account management

Work Arrangement: Predominantly hybrid, providing a blend of on-site teamwork and remote flexibility

Growth Opportunities:

• Potential for progression into senior sales or strategic roles
• Exposure to cross-functional teams in a global setting
• Opportunities to influence company growth through innovative sales strategies

ASSUMPTION: Role offers significant scope for professional growth, especially for motivated, adaptable individuals keen on climbing the corporate ladder.

🌍 Location & Work Environment

Office Type: High-tech, collaborative office environments typical of global companies

Office Location(s): Situated in a major business hub, facilitating significant commercial engagement

Geographic Context:

• Located in Bangkok, a key Southeast Asian economic center
• Excellent connectivity for international business activities
• Access to a vibrant cultural and economic environment

Work Schedule: Aligns with typical business hours in Thailand, with accommodations for hybrid work structure

ASSUMPTION: The Bangkok location speaks to the strategic importance of Southeast Asia in Delivery Hero's operations, offering a cosmopolitan lifestyle conducive to both work and leisure.

💼 Interview & Application Insights

Typical Process:

• Initial screening by HR or recruitment team
• Technical or role-specific interviews with departmental heads
• Final interview with senior management or decision-makers

Key Assessment Areas:

• Sales acumen and strategic thinking capabilities
• Client relationship management skills
• Ability to align with company culture and values

Application Tips:

• Highlight relevant past experience in similar roles
• Demonstrate understanding of the e-commerce and delivery industry
• Convey ability to adapt in a multinational and fast-paced environment

ATS Keywords: Sales Management, Client Relationship, Strategic Thinking, B2B Sales, Thai and English Language Fluency

ASSUMPTION: The selection process emphasizes both cultural fit and strategic capabilities, with an emphasis on adaptability and sales innovation.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Data analytics platforms
• Marketing automation tools

ASSUMPTION: The use of advanced tools and software reflects the company's commitment to leveraging technology for strategic advantage in sales and account management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Continuous innovation and efficiency
• Customer-centric approach

Work Style:

• Collaborative and team-oriented
• Fast-paced and results-driven
• Emphasizes proactivity and strategic thinking

Self-Assessment Questions:

• Are you comfortable working in a fast-evolving industry with diverse teams?
• Do you possess strong problem-solving skills and a strategic mindset?
• How do you handle challenges and opportunities in dynamic work environments?

ASSUMPTION: A successful candidate is likely one who thrives in diverse teams and is adept at navigating the pressures of a fast-growing business environment.

⚠️ Potential Challenges

• Navigating complex client relationships and expectations
• Maintaining high performance in a rapid-growth market
• Balancing strategic and operational responsibilities
• Adapting to technological advancements quickly

ASSUMPTION: Challenges are derived from the dynamic nature of both the industry and the role, necessitating resilience and adaptability in candidates.

📈 Similar Roles Comparison

• Offers substantial growth in a vibrant international setting compared to local roles
• More strategic involvement than typical account management roles
• Emphasizes innovation and tech-driven solutions over traditional models

ASSUMPTION: This role's uniqueness lies in its blend of strategic leadership and tech-savvy operational capabilities, differentiating it from comparable positions in similar firms.

📝 Sample Projects

• Developing and executing regional sales strategies for key account penetration
• Implementing a cross-functional collaborative initiative to boost partner engagement
• Pioneering a new upsell model that leverages data analytics tools

ASSUMPTION: Potential projects would likely involve strategic sales initiatives focused on expanding market presence and partner satisfaction, leveraging advanced data insights.

❓ Key Questions to Ask During Interview

• How does this role contribute to the company’s broader strategic goals?
• What are the key challenges faced in this position?
• Can you describe recent successful projects led by your sales team?
• What support is available for professional development?
• How is success measured in this role?

ASSUMPTION: These questions aim to clarify the role's alignment with personal career goals and gain insights into organizational priorities and support systems.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare a cover letter that addresses your fit with the company culture
• Be ready for multiple interviews focusing on skills and cultural fit
• Verify your preparedness in understanding the company's tech and market position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.