Manager, Sales and Account Management (Q-Commerce)

📌 Core Information

🔹 Job Title: Manager, Sales and Account Management (Q-Commerce)

🔹 Company: Delivery Hero

🔹 Location: Bangkok, Krung Thep Maha Nakhon, Thailand

🔹 Job Type: On-site

🔹 Category: 🚀 Sales & Marketing, 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving revenue growth and managing client relationships.
• Ensuring high-value partner satisfaction through strategic account management.
• Identifying untapped revenue streams and exploring upsell opportunities.
• Building and maintaining strong relationships with Q-Commerce partners.

ASSUMPTION: The role likely requires engagement with various types of partners, including grocery and convenience stores, necessitating strong negotiation and interpersonal skills.

📋 Key Responsibilities

✅ Develop strategic business partnerships with existing grocery partners in line with company and partner strategies to deliver business objectives.

✅ Serve as the primary point of contact for grocery key accounts, fostering strong relationships by understanding their business goals.

✅ Implement customized solutions and handle client issues promptly to maintain positive relationships.

✅ Conduct in-depth analysis of commercial and operational performance metrics to optimize performance and drive revenue growth.

✅ Collaborate closely with internal teams (marketing, product, customer support) to align sales efforts with business objectives.

✅ Successfully acquire and onboard assigned key partners for long-term collaboration.

✅ Ensure operational excellence by managing daily partner operations, including monitoring offline rates, fail rates, and out-of-stock rates.

ASSUMPTION: Responsibilities likely involve significant cross-departmental coordination, suggesting the importance of teamwork and communication skills.

🎯 Required Qualifications

Education: Not specified.

Experience: At least 3 years in a client-facing and sales-based relationship management role.

Required Skills:

• Fluency in verbal and written Thai and English.
• Proven track record in Account Management or B2B sales.
• Excellent communication with a consultative sales approach.
• Strong analytical skills and commercial awareness.

Preferred Skills:

• Experience in e-commerce, FMCG, or media & advertising.
• Ability to think outside the box for generating new ideas.

ASSUMPTION: Preferred qualifications suggest a focus on candidates with diverse industry exposure, enhancing adaptability to various market sectors.

💰 Compensation & Benefits

Salary Range: Not specified; competitive salary is implied.

Benefits:

• Dynamic and challenging working environment.
• Steep learning curve with responsibility from day one.
• Periodic fun and engaging company events.

Working Hours: 40 hours per week, hybrid working model.

ASSUMPTION: The company provides a supportive environment aimed at both personal and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Technology, Information and Internet, with emphasis on online food delivery and logistics.

Company Size: 10,001+ employees, offering extensive resources and opportunities for internal growth.

Founded: Information not specified; part of a global network.

Company Description:

• Leading local delivery platform with a mission of providing amazing, fast, and easy experiences.
• Operates in over 70 countries, driven by a blend of technology and human initiative.
• Part of Europe's largest tech platforms, fostering innovation and impact.

Company Specialties:

• Online food ordering and delivery.
• E-commerce and technology solutions.
• Machine learning and logistics expertise.

Company Website: http://www.deliveryhero.com

ASSUMPTION: Emphasis on technology and scale indicates a robust infrastructure supportive to employees delivering high-impact solutions.

📊 Role Analysis

Career Level: Mid-level management position with potential for upward mobility.

Reporting Structure: Likely reports to senior sales or regional management, coordinates with cross-functional teams.

Work Arrangement: Hybrid model combining in-office and remote work flexibility.

Growth Opportunities:

• Exposure to international markets and diverse client ecosystems.
• Opportunities for advancing into senior leadership roles.
• Skills enhancement through dynamic industry challenges.

ASSUMPTION: The hybrid model and international operations potentially offer greater work-life balance and exposure to global best practices.

🌍 Location & Work Environment

Office Type: Likely a modern corporate office setting within Bangkok's business districts.

Office Location(s): Bangkok, supporting a metropolitan work culture.

Geographic Context:

• Thailand’s capital, known for its vibrant commerce and culture.
• Strategic location for Southeast Asian markets access.
• A hub for technological and service innovation.

Work Schedule: Standard business hours with potential flexibility for remote work.

ASSUMPTION: Working in Bangkok provides a unique experience blending modern infrastructure with traditional culture, ideal for fostering innovative business environments.

💼 Interview & Application Insights

Typical Process:

• Preliminary resume screening.
• Phone or video interview with HR.
• Technical or skills assessment.

Key Assessment Areas:

• Sales acumen and relationship management skills.
• Problem-solving and analytical capabilities.
• Cultural fit and adaptability to company values.

Application Tips:

• Highlight relevant sales and account management experiences.
• Demonstrate ability to handle cross-functional roles and responsibilities.
• Prepare to discuss strategic growth and revenue-generating initiatives.

ATS Keywords: Sales Management, Client Relationship, Strategic Thinking, B2B Sales, E-commerce Knowledge.

ASSUMPTION: The role demands broad skills in sales strategy and partnership management, indicating a competitive selection process.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software.
• Data analysis and reporting tools.
• Marketing and sales enablement platforms.

ASSUMPTION: Familiarity with industry-standard CRM and analytical tools is crucial given the data-driven sales nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion in the workplace.
• Innovation-driven problem solving.
• Customer-centric service approach.

Work Style:

• Proactive and results-oriented.
• Collaborative with a team-player attitude.
• Flexible and open to change in dynamic environments.

Self-Assessment Questions:

• How do you prioritize client needs while managing multiple accounts?
• Describe a time when you effectively upsold a product or service.
• What strategies do you use to establish trust with your clients?

ASSUMPTION: The company values adaptability and collaboration, essential for integrating into their diverse and fast-paced atmosphere.

⚠️ Potential Challenges

• Balancing multiple competing priorities in a fast-paced environment.
• Adapting to rapid market changes and technological advancements.
• Meeting high client expectations consistently.
• Ensuring strong communication across different cultural contexts.

ASSUMPTION: Given the competitive and diverse nature of the industry, these challenges are typical, requiring resilience and strategic thinking.

📈 Similar Roles Comparison

• Focus on sales KPIs compared to general account management roles.
• Greater emphasis on strategic partnership development.
• Involvement in cross-department initiatives beyond typical sales duties.

ASSUMPTION: This role involves broader strategic initiatives compared to similar sales and account management positions, highlighting its complexity.

📝 Sample Projects

• Development of a new client onboarding process enhancing efficiency.
• Lead a strategic upsell campaign targeting existing high-value clients.
• Implementation of data-driven sales strategies improving revenue metrics.

ASSUMPTION: Projects likely span strategic initiatives aimed at revenue growth and client satisfaction, central to the role's objectives.

❓ Key Questions to Ask During Interview

• How does this role contribute to the company's overall strategic goals?
• What challenges has the team faced recently, and how were they addressed?
• What does success look like for this role in the first 6 months?
• How does the company support professional development and career progression?
• Can you elaborate on the cross-functional dynamics within the company?

ASSUMPTION: Asking in-depth questions during the interview showcases candor and interest in aligning with company goals and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales management and client relationship experiences.
• Prepare to demonstrate your understanding of e-commerce and B2B sales dynamics.
• Consider addressing your potential contributions to strategic goals and innovations.
• Follow up the application process with personalized communication showing enthusiasm and unique value.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.