📌 Core Information
🔹 Job Title: Marketing and Sales Coordinator
🔹 Company: Alphabe Insight Inc
🔹 Location: Columbus, Ohio, United States
🔹 Job Type: Full-time
🔹 Category: Marketing & Sales
🔹 Date Posted: April 13, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the first point of contact for clients, addressing inquiries, and ensuring high customer satisfaction
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
- Providing accurate information about products and services
- Resolving customer concerns efficiently and escalating issues when necessary
- Maintaining detailed records of customer interactions using the company's internal system
ASSUMPTION: This role is ideal for an entry-level candidate looking to grow professionally within a fast-paced support environment.
📋 Key Responsibilities
✅ Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
✅ Provide accurate information about products and services
✅ Resolve customer concerns efficiently, escalating issues when necessary
✅ Maintain detailed records of customer interactions using the company's internal system
✅ Collaborate with team members to improve customer experience and support procedures
✅ Participate in regular training sessions to stay updated on company services and policies
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
🎯 Required Qualifications
Education: High school diploma or equivalent; associate degree preferred
Experience: None specified (entry-level position)
Required Skills:
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to handle multiple tasks and work in a fast-paced environment
- Basic computer skills and familiarity with customer service software
- Positive attitude and willingness to learn
Preferred Skills:
- Previous customer service experience
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, previous customer service experience and bilingual/multilingual skills could be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $50,000 annually
Benefits:
- Opportunities for career advancement and professional development
- On-the-job training and continuous learning support
- Supportive team environment and inclusive workplace culture
- Paid time off and company-recognized holidays
Working Hours: 40 hours per week, Monday - Friday, 9:00 AM - 5:00 PM (EST)
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level customer service roles in the Columbus, Ohio area.
📌 Applicant Insights
🔍 Company Context
Industry: Chats Cloud Cover is a fast-growing communication solutions provider focused on delivering secure, scalable, and personalized cloud-based services to businesses across the U.S.
Company Size: 51-200 employees (as of 2025)
Founded: 2019
Company Description:
- Chats Cloud Cover is a fast-growing communication solutions provider
- Focused on delivering secure, scalable, and personalized cloud-based services
- Committed to building long-term partnerships through excellent service, adaptability, and a people-first approach
Company Specialties:
- Communication solutions
- Cloud-based services
- Customer support
Company Website: www.chatscloudcover.com
ASSUMPTION: Chats Cloud Cover is a growing company with a focus on providing excellent customer support and building long-term partnerships with its clients.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: This role reports directly to the Customer Service Manager
Work Arrangement: On-site, full-time position
Growth Opportunities:
- Career advancement within the company
- Professional development through on-the-job training and continuous learning support
ASSUMPTION: This entry-level role offers opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site, corporate office
Office Location(s): 1515 Plumas St, Reno, Nevada 89509, US
Geographic Context:
- Columbus, Ohio is the 14th-largest city in the U.S.
- Known for its vibrant arts scene, historic neighborhoods, and diverse food culture
- Offers a midwestern, family-friendly atmosphere with a cost of living slightly below the national average
Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM (EST)
ASSUMPTION: The work environment is supportive, inclusive, and focused on customer satisfaction.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Communication skills
- Problem-solving abilities
- Attention to detail
- Adaptability and willingness to learn
Application Tips:
- Highlight any relevant customer service experience or transferable skills
- Tailor your resume and cover letter to emphasize your communication skills and attention to detail
- Prepare examples of how you've handled difficult customers or resolved complex issues in the past
ATS Keywords: Customer Service, Communication Skills, Attention to Detail, Organizational Abilities, Multi-Tasking, Computer Skills, Customer Service Software, Positive Attitude, Willingness To Learn
ASSUMPTION: The application process may include assessments or exercises to evaluate your customer service skills and problem-solving abilities.
🛠️ Tools & Technologies
- Customer service software (e.g., Zendesk, Freshdesk)
- CRM software (e.g., Salesforce, HubSpot)
- Communication platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with customer service software and CRM software is beneficial for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Adaptable
- Supportive
Work Style:
- Fast-paced
- Collaborative
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you enjoy helping others and thrive in a customer-focused environment?
- Are you comfortable working in a fast-paced, dynamic setting?
- Do you possess strong communication skills and a positive attitude?
ASSUMPTION: Chats Cloud Cover values employees who are customer-centric, adaptable, and supportive, with a strong work ethic and a commitment to continuous learning.
⚠️ Potential Challenges
- Handling difficult or upset customers
- Managing multiple tasks and priorities in a fast-paced environment
- Adapting to changes in company policies or procedures
- Meeting performance metrics and targets
ASSUMPTION: This role may present challenges related to handling difficult customers, managing multiple tasks, and adapting to changes in a fast-paced environment.
📈 Similar Roles Comparison
- Customer Service Representative
- Customer Success Coordinator
- Client Relations Specialist
ASSUMPTION: These roles share similarities with the Marketing and Sales Coordinator position, focusing on customer support, communication, and problem-solving.
📝 Sample Projects
- Implementing a new customer service software system
- Developing and delivering customer service training sessions
- Creating and maintaining customer service policies and procedures
ASSUMPTION: These projects are examples of tasks that a Marketing and Sales Coordinator might be responsible for, focusing on improving customer service and support processes.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role?
- How does the company support employee growth and development?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this position?
- What is the team structure, and how does this role fit into it?
ASSUMPTION: These questions can help you better understand the role, the company culture, and the expectations for this position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your communication skills, attention to detail, and any relevant customer service experience
- Prepare for your interview by practicing common customer service scenarios and researching the company
- Follow up with the hiring manager after your interview to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
