Marketing Assistant

📌 Core Information

🔹 Job Title: Marketing Assistant

🔹 Company: CREI Management, LLC

🔹 Location: Akron, OH, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Marketing & Sales

🔹 Date Posted: May 14, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary point of contact for prospective and current residents
• Handling day-to-day resident issues and coordinating lease renewals
• Effectively leasing apartments while adhering to budget guidelines and Fair Housing Standards
• Performing general office administration tasks and light cleaning
• Collaborating with the community manager and assistant manager for marketing and leasing efforts

ASSUMPTION: This role is crucial for the community's success, as the marketing assistant's performance can significantly impact lease occupancy rates.

📋 Key Responsibilities

✅ Provide excellent service to all residents, prospects, and visitors to the community

✅ Handle general office administration, including lease and resident communication management, filing, answering phones, greeting customers, and light cleaning

✅ Effectively lease apartments in accordance with budget guidelines and Fair Housing Standards

✅ Conduct outside marketing under the direction of the assistant manager and community manager

✅ Coordinate the application review process, including credit and income verifications and background checks

✅ Complete lease packets and files for each resident, ensuring all necessary documentation and signatures are obtained

✅ Ensure the condition of leased apartments prior to move-in, including a final inspection

✅ Follow up with residents throughout their lease terms, promote the annual renewal campaign, and manage lease renewals

✅ Perform daily opening and closing procedures, including marketing inspections, cleaning, and restocking supplies

ASSUMPTION: This role requires a high level of customer service, sales, and communication skills, as well as the ability to work well under pressure and maintain confidentiality.

🎯 Required Qualifications

Education: High School diploma or General Education Degree (GED); active enrollment in a 2 or 4-year degree program preferred

Experience: Equivalent combination of education and experience

Required Skills:

• Professional and enthusiastic demeanor with sales, leasing, marketing, or customer service experience
• Excellent customer service, sales, and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered, and works well under pressure
• Able to maintain confidentiality
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

Preferred Skills:

• Bilingual or multilingual
• Experience in the multifamily housing industry

ASSUMPTION: While not explicitly stated, having a clean driving record and reliable transportation may be required for this role, as it involves conducting outside marketing and visiting various properties.

💰 Compensation & Benefits

Salary Range: $28,000 - $35,000 per year (Based on industry standards for entry-level marketing assistants in Akron, OH)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on apartment rentals

Working Hours: Full-time, Monday through Friday, with weekend and overtime work as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing assistants in Akron, OH. Actual compensation may vary based on experience, skills, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Multifamily Housing & Property Management

Company Size: Small (2-10 employees)

Founded: 2013

Company Description:

• CREI Management, LLC is a small property management company based in Birmingham, Alabama, with a single location in Akron, Ohio
• The company focuses on providing excellent customer service and maintaining well-kept apartment communities
• CREI Management, LLC aims to create a positive and inclusive environment for both residents and employees

Company Specialties:

• Multifamily housing management
• Lease management and renewals
• Customer service and resident relations

Company Website: creimanagement.com

ASSUMPTION: As a small company, CREI Management, LLC may offer a more personalized work environment and opportunities for growth and advancement.

📊 Role Analysis

Career Level: Entry-level (Marketing Assistant I)

Reporting Structure: Reports to Community Manager, Assistant Community Manager, and/or Leasing Manager

Work Arrangement: On-site, full-time, with weekend and overtime work as needed

Growth Opportunities:

• Progression to Assistant Community Manager or Leasing Manager roles
• Expanding responsibilities and taking on more complex tasks as experience is gained
• Potential to move into other areas of property management, such as maintenance or accounting

ASSUMPTION: This role serves as an excellent entry point into the multifamily housing industry, offering opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: On-site, single location in Akron, Ohio

Office Location(s): 22 E. Exchange Street, Akron, OH 44308

Geographic Context:

• Akron, Ohio is located in northeastern Ohio, approximately 40 miles south of Cleveland
• The city offers a mix of urban and suburban living, with a variety of neighborhoods and amenities
• Akron is home to several universities, including the University of Akron, which may provide opportunities for student housing and related services

Work Schedule: Full-time, Monday through Friday, with weekend and overtime work as needed

ASSUMPTION: The on-site work environment at CREI Management, LLC's Akron location may offer opportunities for collaboration and team-building with other employees and residents.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-person or virtual interview with the community manager and/or assistant manager
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Customer service and communication skills
• Sales and negotiation abilities
• Problem-solving and decision-making skills
• Adaptability and flexibility in a fast-paced environment
• Alignment with company values and culture

Application Tips:

• Highlight relevant customer service, sales, or leasing experience in your resume and cover letter
• Demonstrate your enthusiasm for the role and commitment to providing excellent customer service
• Prepare examples of how you have handled difficult customers or resolved conflicts in previous roles
• Research the multifamily housing industry and CREI Management, LLC to show your interest and understanding of the company and its mission

ATS Keywords: Marketing Assistant, Customer Service, Sales, Leasing, Multifamily Housing, Fair Housing, Resident Relations, Office Administration, Microsoft Word, Microsoft Excel, Entrata

ASSUMPTION: As a small company, CREI Management, LLC may have a more streamlined application process and prioritize cultural fit and alignment with company values in their hiring decisions.

🛠️ Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Entrata (property management software)
• Phone and email communication tools

ASSUMPTION: Familiarity with Microsoft Office Suite and property management software like Entrata will be beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Integrity
• Teamwork
• Accountability
• Continuous improvement

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and flexible
• Customer-centric and service-driven

Self-Assessment Questions:

• Do you have a genuine passion for providing excellent customer service?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you thrive in a collaborative, team-oriented work setting?
• Are you committed to maintaining a positive and inclusive work environment?

ASSUMPTION: CREI Management, LLC values employees who are customer-focused, adaptable, and committed to maintaining a positive work environment.

⚠️ Potential Challenges

• Handling difficult customers or resident issues
• Meeting lease occupancy targets and budget guidelines
• Balancing multiple tasks and priorities in a fast-paced environment
• Adapting to changes in company policies, procedures, or priorities
• Working weekends and overtime as needed

ASSUMPTION: These challenges can be overcome with strong customer service skills, effective communication, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Marketing Assistant (Multifamily Housing) vs. Marketing Assistant (Other Industries)
• Similarities: Customer service, sales, and communication skills required
• Differences: Focus on multifamily housing industry-specific tasks and regulations, such as Fair Housing Standards
• Marketing Assistant (CREI Management, LLC) vs. Marketing Assistant (Larger Property Management Companies)
• Similarities: Core responsibilities and required skills
• Differences: Smaller company size may offer more personalized work environment and opportunities for growth and advancement
• Marketing Assistant vs. Leasing Consultant vs. Leasing Manager
• Similarities: Focus on customer service, sales, and lease management
• Differences: Marketing Assistant focuses more on initial customer contact and lease-up efforts, while Leasing Consultant and Leasing Manager have more responsibilities related to lease renewals and resident retention

ASSUMPTION: Understanding the similarities and differences between related roles can help applicants determine the best fit for their career goals and interests.

📝 Sample Projects

• Developing and implementing a marketing campaign to target a specific demographic or student population
• Coordinating and hosting community events or resident appreciation activities
• Analyzing lease occupancy data and trends to identify opportunities for improvement and growth
• Creating and maintaining resident communication materials, such as newsletters or email updates

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Marketing Assistant may be involved in at CREI Management, LLC.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does CREI Management, LLC support the professional development and growth of its employees?
• What opportunities are there for collaboration and team-building with other employees and residents?
• How does the company measure success for this role, and what key performance indicators (KPIs) will I be expected to meet?
• What is the typical career path for a Marketing Assistant at CREI Management, LLC, and what opportunities are there for advancement?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help applicants better understand the role and company culture, as well as demonstrate their interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant customer service, sales, or leasing experience and enthusiasm for the role
• Prepare examples of how you have handled difficult customers or resolved conflicts in previous roles
• Research the multifamily housing industry and CREI Management, LLC to show your interest and understanding of the company and its mission
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.