Marketing & Business Operations Associate

📌 Core Information

🔹 Job Title: Marketing & Business Operations Associate

🔹 Company: Keller Postman

🔹 Location: Chicago, Illinois, United States

🔹 Job Type: Hybrid (3 days in office, 2 days remote)

🔹 Category: Legal Services

🔹 Date Posted: June 26, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Supporting strategic initiatives and day-to-day execution within the marketing team
• Collaborating with IT to manage and prioritize system enhancement requests
• Analyzing current business workflows and developing clear, standardized documentation
• Contributing to internal communications and supporting campaign execution
• Assisting in the planning, execution, and follow-through of cross-functional projects

ASSUMPTION: This role requires a proactive, detail-oriented individual who can thrive in a dynamic, fast-paced, and cross-functional environment with multiple priorities and deadlines.

📋 Key Responsibilities

✅ Collaborate with IT to manage and prioritize system enhancement requests; track and document them in Azure DevOps

✅ Analyze current business workflows and develop clear, standardized documentation (SOPs) using tools like Lucidchart

✅ Translate business needs into functional requirements for systems enhancements or operational improvements

✅ Create and analyze reports and dashboards in Salesforce and Sigma to drive insights and inform decision-making

✅ Conduct User Acceptance Testing (UAT) for new tools, features, and enhancements

✅ Contribute to internal communications by drafting updates, maintaining intranet content, and creating reporting dashboards

✅ Support campaign execution, tracking, and performance measurement in partnership with Marketing and Communications teams

✅ Prepare reports that monitor marketing pipelines, lead conversion, and other key performance indicators

✅ Assist in the planning, execution, and follow-through of cross-functional projects and initiatives

✅ Help create training materials and facilitate user training sessions for new systems, tools, or processes

✅ Maintain project documentation and ensure timely follow-up on tasks and deliverables

✅ Collaborate with teams across IT, Marketing, Legal Operations, and Client Services to align on goals and execution

✅ Take on additional duties as needed to support evolving business priorities and team objectives

ASSUMPTION: This role involves a mix of operational, analytical, and communication tasks, requiring a versatile skill set.

🎯 Required Qualifications

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field

Experience: 1-4 years of experience in business operations, marketing support, or project coordination

Required Skills:

• Excellent attention to detail with strong analytical and problem-solving skills
• Clear, concise communicator—both written and verbal
• Skilled at documenting workflows and SOPs in Lucidchart or equivalent platforms
• Comfortable working independently in a dynamic, fast-paced, and cross-functional environment with multiple priorities and deadlines
• Proficiency in Salesforce and reporting tools like Sigma
• Experience with Azure DevOps or similar platforms for managing requests and enhancements
• Proficient with Microsoft Office Suite; familiarity with project management tools (e.g., Asana, Smartsheet) is a plus

Preferred Skills:

• Foundational knowledge of marketing operations or internal communications

ASSUMPTION: Candidates with relevant certifications such as CBAP, PMP, or PMI-PBA may be preferred but are not required.

💰 Compensation & Benefits

Salary Range: $60,000 to $80,000 per year

Benefits:

• Discretionary Bonus

Working Hours: Full-time (40 hours/week) with flexible remote work options

ASSUMPTION: The salary range provided is an estimate based on the role, experience level, and location. Benefits may vary based on the company's standard benefits package.

📌 Applicant Insights

🔍 Company Context

Industry: Legal Services

Company Size: Keller Postman is a mid-sized law firm with a focus on class action and mass tort litigation

Founded: The founding date of Keller Postman is not specified in the provided data

Company Description:

• Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts
• The firm has prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases
• Keller Postman also acts as plaintiffs’ counsel in high-stakes public-enforcement actions

Company Specialties:

• Class Action Litigation
• Mass Tort Litigation
• Appellate Litigation
• Public-Enforcement Actions

Company Website: www.kellerpostman.com

ASSUMPTION: Keller Postman is known for its innovative approach to legal practice and commitment to driving exceptional results for its clients.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the Marketing team and may collaborate with various departments, including IT, Legal Operations, and Client Services

Work Arrangement: Hybrid (3 days in office, 2 days remote)

Growth Opportunities:

• Potential career progression within the Marketing department or other departments within the firm
• Opportunities to develop skills in marketing operations, business analysis, and project coordination
• Chance to work on high-profile cases and contribute to the firm's innovative approach to legal practice

ASSUMPTION: This role offers opportunities for professional growth and development within a dynamic and innovative legal environment.

🌍 Location & Work Environment

Office Type: Mid-sized law firm office

Office Location(s): Chicago, Illinois, United States

Geographic Context:

• Chicago is a major city with a diverse economy and a vibrant legal community
• The office is located in the heart of Chicago, offering easy access to public transportation and various amenities
• The city is known for its cultural attractions, sports teams, and outdoor activities

Work Schedule: Full-time (40 hours/week) with flexible remote work options

ASSUMPTION: The hybrid work arrangement allows for a balance between in-office collaboration and remote work flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR department
• In-person or virtual interview with the Marketing team
• Final interview with key stakeholders

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Communication and interpersonal skills
• Attention to detail and organizational skills
• Adaptability and ability to work in a dynamic environment

Application Tips:

• Highlight relevant experience in business operations, marketing support, or project coordination
• Tailor your resume and cover letter to emphasize skills and experiences that match the required qualifications
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and adaptability

ATS Keywords: Marketing Operations, Business Analysis, Project Coordination, System Enhancement, Salesforce, Azure DevOps, Lucidchart, Sigma, Microsoft Office Suite, Cross-Functional Collaboration

ASSUMPTION: Applicants should focus on demonstrating their problem-solving skills, attention to detail, and ability to work effectively in a dynamic, cross-functional environment.

🛠️ Tools & Technologies

• Salesforce
• Sigma
• Azure DevOps
• Lucidchart
• Microsoft Office Suite
• Project management tools (e.g., Asana, Smartsheet)

ASSUMPTION: Familiarity with these tools is essential for success in this role, and candidates should be prepared to demonstrate their proficiency during the interview process.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Exceptional Results
• Unparalleled Excellence

Work Style:

• Collaborative
• Dynamic
• Cross-functional

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment with multiple priorities and deadlines?
• Are you a clear, concise communicator with strong analytical and problem-solving skills?
• Do you have experience documenting workflows and creating standardized processes?

ASSUMPTION: Candidates should assess their fit with the company's values and work style, as well as their ability to thrive in a dynamic, cross-functional environment.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a dynamic, fast-paced environment
• Collaborating effectively with various departments and teams across the firm
• Adapting to changes in workflows and processes as the firm evolves
• Ensuring accurate and timely reporting and data analysis to inform decision-making

ASSUMPTION: Successful candidates will be able to manage multiple priorities, adapt to changes, and collaborate effectively with various teams to drive results.

📈 Similar Roles Comparison

• This role is unique in its hybrid nature, combining marketing operations, business analysis, and project coordination
• Compared to other marketing roles, this position places a stronger emphasis on business analysis and project coordination
• In terms of career progression, this role offers opportunities to develop skills and advance within the Marketing department or other departments within the firm

ASSUMPTION: Candidates should consider the unique aspects of this role and how it compares to other marketing or operations positions within the legal industry.

📝 Sample Projects

• Streamlining the system enhancement request process using Azure DevOps
• Developing clear, standardized documentation for business workflows using Lucidchart
• Creating and analyzing reports and dashboards in Salesforce and Sigma to drive insights and inform decision-making

ASSUMPTION: These sample projects highlight the key responsibilities and required skills for this role, focusing on process improvement, data analysis, and cross-functional collaboration.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall marketing strategy and goals of the firm?
• What are the most pressing priorities for this role in the first 30, 60, and 90 days?
• How does the Marketing team collaborate with other departments, such as IT, Legal Operations, and Client Services?
• What opportunities are there for professional growth and development within the Marketing department or other departments within the firm?
• How does the firm support work-life balance for employees working in a hybrid arrangement?

ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the firm's culture, as well as assess the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight relevant experience and skills that match the required qualifications
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and adaptability
• Research the firm and be ready to discuss your fit with their values and work style
• Follow up with the HR department one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.