📌 Core Information
🔹 Job Title: Marketing Communications Manager
🔹 Company: Marriott International
🔹 Location: Surabaya, Jawa Timur, Indonesia
🔹 Job Type: Full time
🔹 Category: Hospitality
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing marketing plans for the property
- Managing e-commerce opportunities to drive occupancy and revenue
- Building and maintaining relationships with tourism bureaus and community leaders
- Ensuring consistent marketing messaging across all platforms and touchpoints
ASSUMPTION: This role requires a strong understanding of the local market and customer base, as well as the ability to analyze data and make informed marketing decisions.
📋 Key Responsibilities
✅ Conducting daily marketing activities to achieve department goals, including:
- Assisting in region-wide coordination of promotions
- Developing leisure marketing plans
- Managing and updating all websites
- Coordinating offers and information for publications and inserts
- Developing brochure and property collateral materials
- Participating in property imaging work
- Using and interpreting reporting tools for sound marketing recommendations
- Reviewing and analyzing website and email campaign tracking
- Ensuring consistent marketing message across advertising and collateral efforts
- Managing marketing budget throughout the year
- Providing regular tracking/ROI and analysis of promotions and campaigns
- Tracking return on investment (ROI) of all marketing initiatives
- Keeping track of actual versus planned marketing budgets
- Ensuring consistency in individual property's voice on all guest touchpoints
✅ Using knowledge of market trends and target customer information to maximize revenue, including:
- Evaluating new marketing opportunities for the property
- Ensuring property representation on quality internet sites
- Working closely with respective Convention Bureaus and Chambers of Tourism
- Developing strategic marketing plan for property
- Planning and supervising all photo shoots
✅ Building successful relationships that generate sales & marketing opportunities, including:
- Identifying and communicating with distribution channels
- Providing sales channels with creative and unique tools
- Acting as liaison between corporate and individual properties
- Working with media buyer to plan and execute advertising
- Assisting property in developing promotions for various campaigns
- Assisting property with materials, tracking/analysis and presentations to owners
- Acting on behalf of property with all vendors
✅ Additional marketing responsibilities, including:
- Keeping detailed files and records on all matters relative to property's marketing materials
- Ensuring property follows all corporate marketing guidelines
- Approving all invoicing through MarrCom office
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
🎯 Required Qualifications
Education: High school diploma or GED
Experience: 2 years experience in the sales and marketing or related professional area.
Required Skills:
- Proven experience in marketing and sales
- Strong analytical skills
- Ability to manage marketing budgets
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
- Fluency in English
Preferred Skills:
- Bachelor's degree in Marketing, Business Administration, Hotel and Restaurant Management, or related field
- Experience with CRM software
- Fluency in additional languages
ASSUMPTION: While a bachelor's degree is preferred, the company may consider candidates with relevant experience and strong analytical skills.
💰 Compensation & Benefits
Salary Range: IDR 15,000,000 - 25,000,000 per year (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Employee discounts on hotel stays and food and beverage
- Opportunities for career growth and development
Working Hours: Full-time, 40 hours per week. May require occasional evenings and weekends.
ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual salary may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality. Marriott International is one of the world's leading hospitality companies, with over 9,000 properties across 30 brands in 141 countries and territories.
Company Size: 10,001+ employees. As a large company, Marriott offers a wide range of career opportunities and benefits.
Founded: 1927. Marriott International was founded by J. Willard and Alice S. Marriott and has a rich history in the hospitality industry.
Company Description:
- Marriott International is based in Bethesda, Maryland, USA
- The company encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands
- Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture
Company Specialties:
- Hospitality
- Lodging
- Business Travel
- Travel
- Hotels
- CSR
- Sustainability
- and DEI
Company Website: http://www.marriott.com
ASSUMPTION: Marriott International is a well-established company with a strong global presence and a reputation for excellence in the hospitality industry.
📊 Role Analysis
Career Level: Mid-level. This role is suitable for candidates with 0-2 years of experience in marketing and sales.
Reporting Structure: This role reports directly to the Director of Marketing.
Work Arrangement: On-site. This role requires a physical presence at the property.
Growth Opportunities:
- Advancement to a senior marketing role within the company
- Expansion of responsibilities to include additional properties or brands
- Opportunities for cross-functional collaboration and learning
ASSUMPTION: This role offers opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site. This role requires a physical presence at the property.
Office Location(s): Surabaya, Jawa Timur, Indonesia
Geographic Context:
- Surabaya is the capital of the province of East Java, Indonesia
- The city is known for its vibrant culture, rich history, and diverse culinary scene
- Surabaya is an important economic, political, and cultural center in Indonesia
Work Schedule: Full-time, 40 hours per week. May require occasional evenings and weekends.
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on teamwork and collaboration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen
- In-person or virtual interview with hiring manager
- Final interview with senior leadership
- Job offer
Key Assessment Areas:
- Marketing and sales experience
- Analytical skills
- Communication and interpersonal skills
- Organizational skills and attention to detail
- Cultural fit with the company and team
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Be prepared to discuss your marketing and sales experience in detail
- Demonstrate your analytical skills with examples from your past experiences
- Show enthusiasm for the role and the company
ATS Keywords: Marketing, Sales, E-commerce, Budget Management, Relationship Building, Data Analysis, Promotions, Website Management, Collateral Development, Advertising, Market Research, Communication, Project Management, Creative Thinking, Sales Strategy, Brand Management, Reporting
ASSUMPTION: The application process may vary depending on the specific property and hiring manager.
🛠️ Tools & Technologies
- Microsoft Office Suite
- CRM software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Social media platforms (e.g., Facebook, Instagram, Twitter)
ASSUMPTION: The specific tools and technologies used may vary depending on the property and brand.
👔 Cultural Fit Considerations
Company Values:
- Put people first
- Act with integrity
- Pursue excellence
- Embrace change
- Sustain our planet
Work Style:
- Collaborative
- Data-driven
- Innovative
- Results-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working with data and using it to inform marketing decisions?
- Do you have strong communication and interpersonal skills?
- Are you able to manage multiple projects simultaneously?
ASSUMPTION: Marriott International values diversity and inclusion and seeks candidates who are passionate about delivering exceptional customer experiences.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Working in a fast-paced, dynamic environment
- Dealing with tight budgets and tight deadlines
- Navigating a large, complex organization
ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
📈 Similar Roles Comparison
- This role is similar to a Marketing Manager or Marketing Coordinator role in the hospitality industry
- However, this role is specific to the Marriott International brand and may have unique requirements and expectations
- Career progression may include advancement to a senior marketing role within the company
ASSUMPTION: While this role is similar to other marketing roles in the hospitality industry, it is unique to the Marriott International brand and may have specific requirements and expectations.
📝 Sample Projects
- Developing a marketing plan for a new property opening
- Managing a website redesign and relaunch
- Planning and executing a promotional campaign to drive occupancy during a slow season
ASSUMPTION: These sample projects are intended to illustrate the types of projects a Marketing Communications Manager may be responsible for, but may not be exhaustive or specific to this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall marketing strategy for the property and brand?
- What are the biggest challenges facing the property and how can this role help address them?
- What opportunities are there for growth and development within the company?
- What is the work environment like at the property and within the team?
ASSUMPTION: These questions are intended to help you better understand the role, the property, and the company, and to demonstrate your interest and enthusiasm for the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for the interview by researching the company, the property, and the role
- Follow up with the hiring manager after the interview to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
