Marketing Customer Communications Specialist (12 month FTC)

**📌 Core Information** 🔹 **Job Title:** Marketing Customer Communications Specialist (12 month FTC) 🔹 **Company:** Ayvens 🔹 **Location:** Slough, United Kingdom 🔹 **Job Type:** Full-Time 🔹 **Category:** Financial Services 🔹 **Date Posted:** 2025-04-24 🔹 **Experience Level:** Mid-Senior level (2-5 years) 🔹 **Remote Status:** On-site **🚀 Job Overview** Key aspects of this role include: - Managing customer communications across multiple channels, ensuring alignment with Ayvens' tone of voice. - Overseeing the end-to-end process of executing customer communications and maintaining the communications library. - Driving improvements in communications by transitioning to digital formats and collaborating with the digital marketing team. - Serving as the point of contact for tone of voice and brand guidelines across the business. **ASSUMPTION:** This role requires strong written communication skills and the ability to manage multiple projects simultaneously while meeting tight deadlines. Familiarity with regulated financial services and previous experience in the leasing business would be beneficial. **📋 Key Responsibilities** ✅ Manage the execution of customer communications across all channels (driver, client, and partner) while ensuring alignment with Ayvens' tone of voice. ✅ Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement. ✅ Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations. ✅ Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts. ✅ Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues. ✅ Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy. ✅ Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team. ✅ Support the business with ad hoc requests for external communications and amendments. ✅ Serve as the point of contact for tone of voice and brand guidelines across the business. **ASSUMPTION:** This role involves a high level of collaboration with various stakeholders, including process owners, subject matter experts, and the digital marketing team. Strong interpersonal skills are essential for success in this role. **🎯 Required Qualifications** **Education:** - A-level English or equivalent education is desirable. **Experience:** - Previous experience in a communications or marketing role is preferred. - Familiarity with regulated financial services is a plus. - Previous experience in the leasing business (preferably with ALD or LeasePlan) is desirable. **Required Skills:** - Strong written communication skills and copywriting expertise. - Excellent organisational skills and project management capabilities. - Strong interpersonal skills with the ability to engage stakeholders at all levels. - The ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines. **Preferred Skills:** - Working knowledge of core Microsoft applications (Word, Excel, MS Teams). - Familiarity with Adobe software. **ASSUMPTION:** While not explicitly stated, proficiency in the English language is assumed to be required for this role due to the nature of the responsibilities. **💰 Compensation & Benefits** **Salary Range:** £25,000 - £32,000 (depending on experience) for a 12-month fixed-term contract role. **Benefits:** - Competitive salary and benefits package. - Opportunity to work for a leading global sustainable mobility player committed to making life and business flow better. - Collaborative and innovative work environment. **Working Hours:** Full-time, with a standard workweek of 40 hours. **ASSUMPTION:** The salary range provided is an estimate based on industry standards for a mid-senior level marketing role in the financial services sector in the United Kingdom. **📌 Applicant Insights** **🔍 Company Context** **Industry:** Ayvens operates in the financial services industry, with a focus on sustainable mobility. The company provides full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. **Company Size:** Ayvens is a large organization with over 14,500 employees across 42 countries, managing more than 3.4 million vehicles. **Founded:** Ayvens was founded in 2025 through the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group. **Company Description:** - Ayvens is committed to leading the way to net zero and spearheading the digital transformation of the mobility sector. - The company aims to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. - Ayvens believes in delivering innovative solutions and technology-enabled services that help customers focus on their everyday business. **Company Specialties:** - Full-service leasing. - Flexible subscription services. - Fleet management services. - Multi-mobility solutions. **Company Website:** https://www.ayvens.com/ **ASSUMPTION:** Ayvens' commitment to sustainable mobility and diversity is evident in its company description and values. Applicants should be prepared to demonstrate their alignment with these principles during the application process. **📊 Role Analysis** **Career Level:** This role is at the mid-senior level, requiring a combination of strong technical skills and experience in customer communications and marketing. **Reporting Structure:** The Marketing Customer Communications Specialist will report directly to the Marketing Manager and work closely with various stakeholders, including process owners, subject matter experts, and the digital marketing team. **Work Arrangement:** This role is on-site, with the opportunity to work from the company's offices in Slough, United Kingdom. **Growth Opportunities:** - Opportunities to collaborate with cross-functional teams and contribute to the company's digital transformation. - Potential to develop expertise in sustainable mobility and regulated financial services. - Possibility to progress to a more senior role within the marketing department or related functions. **ASSUMPTION:** While not explicitly stated, there may be opportunities for career progression within Ayvens, given the company's size and growth potential. **🌍 Location & Work Environment** **Office Type:** Ayvens has an on-site office environment, with opportunities for collaboration and face-to-face interaction with colleagues. **Office Location(s):** Slough, United Kingdom. **Geographic Context:** - Slough is a town in Berkshire, England, located approximately 20 miles west of central London. - The town is well-connected by road and rail, with easy access to London and other major cities in the region. - Slough is home to a diverse range of industries, including finance, technology, and healthcare. **Work Schedule:** The standard workweek is 40 hours, with flexibility to accommodate the needs of the business and the individual. **ASSUMPTION:** While not explicitly stated, the work schedule may be subject to change based on business needs and the demands of the role. **💼 Interview & Application Insights** **Typical Process:** 1. Online application submission. 2. Phone or video screening with the hiring manager. 3. In-depth interview with the marketing team and relevant stakeholders. 4. Final interview with the marketing director or another senior leader. **Key Assessment Areas:** - Written communication skills and copywriting expertise. - Organizational skills and project management capabilities. - Interpersonal skills and stakeholder engagement. - Understanding of Ayvens' business, customers, and market. **Application Tips:** - Tailor your resume and cover letter to highlight your relevant experience and skills for this role. - Be prepared to provide examples of your written communication skills and project management experience. - Research Ayvens and the financial services industry to demonstrate your understanding of the business and market. **ATS Keywords:** Customer communications, marketing, copywriting, project management, stakeholder engagement, FCA compliance, digital communication, Microsoft applications, Adobe software, regulated financial services, leasing business. **ASSUMPTION:** Applicants should focus on demonstrating their relevant experience and skills in their application materials, using the provided ATS keywords where appropriate. **🛠️ Tools & Technologies** - Microsoft Office Suite (Word, Excel, MS Teams). - Adobe software (e.g., Photoshop, Illustrator). - Customer relationship management (CRM) software (e.g., Salesforce, HubSpot). - Project management tools (e.g., Asana, Trello). **ASSUMPTION:** While not explicitly stated, proficiency in these tools and technologies may be required or beneficial for success in this role. **👔 Cultural Fit Considerations** **Company Values:** - Collaboration: Focusing energy and talent on collective success. - Curiosity: Proposing new ideas and contributing to the change process. - Authenticity: Acting ethically and with courage. - Commitment: Engaging and demonstrating consideration for others. **Work Style:** - Fast-paced and dynamic environment. - Collaborative and innovative work culture. - Opportunity to work with a diverse range of stakeholders. **Self-Assessment Questions:** - How do you demonstrate collaboration and curiosity in your daily work? - How have you acted with authenticity and commitment in previous roles? - How do you thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines? **ASSUMPTION:** Applicants should be prepared to demonstrate their alignment with Ayvens' values and work style during the application process and interview. **⚠️ Potential Challenges** - Managing multiple projects simultaneously while meeting tight deadlines. - Collaborating effectively with various stakeholders, including process owners, subject matter experts, and the digital marketing team. - Ensuring compliance with FCA regulations and Ayvens' brand guidelines. - Keeping up with the company's digital transformation and the evolving mobility market. **ASSUMPTION:** While not explicitly stated, these challenges may require applicants to demonstrate strong organizational skills, adaptability, and a commitment to continuous learning. **📈 Similar Roles Comparison** - Marketing Communications Specialist (permanent role) vs. Marketing Customer Communications Specialist (12-month FTC): This role is a fixed-term contract, offering the opportunity to gain experience in customer communications and potentially transition to a permanent role within the company. - Marketing Communications Specialist (financial services industry) vs. Marketing Communications Specialist (other industries): This role is specific to the financial services industry, with a focus on regulated financial services and the leasing business. Applicants should have an understanding of or be willing to learn about these aspects of the industry. **ASSUMPTION:** Applicants should consider their career goals and preferences when comparing this role to similar positions in the market. **📝 Sample Projects** - Developing and implementing a customer communication strategy to improve customer satisfaction and engagement. - Creating and maintaining a comprehensive communications library to support the customer service strategy and business objectives. - Collaborating with the digital marketing team to transition to digital formats, including email communications and website updates. - Supporting the business with ad hoc requests for external communications and amendments. **ASSUMPTION:** Applicants should be prepared to provide examples of their relevant experience and skills in these areas during the interview process. **❓ Key Questions to Ask During Interview** - What are the key priorities for this role in the first 30, 60, and 90 days? - How does this role contribute to Ayvens' digital transformation and commitment to sustainable mobility? - What opportunities are there for professional development and growth within the marketing department and related functions? - How does the company support work-life balance for its employees? - What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to these initiatives? **ASSUMPTION:** Applicants should use the interview as an opportunity to learn more about the role, the company, and the team, and to assess their fit with Ayvens' values and work style. **📌 Next Steps for Applicants** To apply for this position: - Submit your application through this link: https://ayvens.wd3.myworkdayjobs.com/AyvensCareers/job/Bristol-CEC/Marketing-Customer-Communications-Specialist_JR_10031903-1 - Tailor your resume and cover letter to highlight your relevant experience and skills for this role, using the provided ATS keywords where appropriate. - Prepare for your interview by researching Ayvens and the financial services industry, and by practicing your responses to common interview questions. - Follow up with the hiring manager after your interview to express your appreciation for the opportunity and reiterate your interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.