📌 Core Information
🔹 Job Title: Marketing Customer Communications Specialist
🔹 Company: Ayvens
🔹 Location: Slough, United Kingdom
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: May 9, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing customer communications across multiple channels
- Maintaining and enhancing the communications library
- Driving improvements in customer communications
- Collaborating with various stakeholders and subject matter experts
- Ensuring compliance with FCA regulations
ASSUMPTION: This role requires a strong focus on customer-centric communication and regulatory compliance, with a significant portion of time dedicated to project management and stakeholder engagement.
📋 Key Responsibilities
✅ Manage the execution of customer communications across all channels, ensuring alignment with Ayvens' tone of voice
✅ Maintain and enhance the communications library to support the customer service strategy and business objectives
✅ Develop a deeper understanding of customers by improving communications at all journey touchpoints in compliance with FCA regulations
✅ Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts
✅ Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues
✅ Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy
✅ Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team
✅ Support the business with ad hoc requests for external communications and amendments
✅ Serve as the point of contact for tone of voice and brand guidelines across the business
ASSUMPTION: This role involves a mix of creative and administrative tasks, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: A-level English or equivalent education is desirable
Experience: Previous experience in a communications or marketing role, particularly in the leasing business, is preferred
Required Skills:
- Strong written communication skills and copywriting expertise
- Excellent organisational skills and project management capabilities
- Strong interpersonal skills with the ability to engage stakeholders at all levels
- Ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines
- Working knowledge of core Microsoft applications (Word, Excel, MS Teams)
- Familiarity with Adobe software
Preferred Skills:
- Knowledge of regulated financial services
- Previous experience in the leasing business (preferably with ALD or LeasePlan)
ASSUMPTION: While not explicitly stated, a bachelor's degree in a relevant field (e.g., Marketing, Communications, or English) would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: £25,000 - £32,000 per year (based on experience level)
Benefits:
- Competitive benefits package
- Opportunities for professional growth and development
- Dynamic and collaborative work environment
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a marketing role with 2-5 years of experience in the United Kingdom.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, focusing on sustainable mobility and fleet management solutions
Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration
Founded: Ayvens was founded in 2025 through the acquisition of LeasePlan by ALD Automotive, part of the Societe Generale group
Company Description:
- Ayvens is the leading global sustainable mobility player committed to making life and business flow better
- They provide full-service leasing, flexible subscription services, fleet management, and multi-mobility solutions to customers of all sizes
- With over 3.4 million vehicles managed across more than 42 countries, Ayvens is well-positioned to meet the evolving mobility needs of its clients
Company Specialties:
- Full-service leasing
- Flexible subscription services
- Fleet management services
- Multi-mobility solutions
Company Website: https://www.ayvens.com/
ASSUMPTION: Ayvens' focus on sustainable mobility and commitment to leading the way to net zero sets it apart in the financial services industry.
📊 Role Analysis
Career Level: Mid-level marketing role with opportunities for growth and development
Reporting Structure: This role may report directly to the Marketing Manager or a similar position, with potential for team leadership responsibilities in the future
Work Arrangement: On-site, full-time position with opportunities for flexible working arrangements
Growth Opportunities:
- Progression to a senior marketing role or team leadership position
- Expanding skills and expertise in customer communications and marketing
- Potential to work on international projects and collaborate with global teams
ASSUMPTION: Given Ayvens' large employee base and global presence, there are ample opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Corporate office environment with a focus on collaboration and innovation
Office Location(s): Slough, United Kingdom
Geographic Context:
- Slough is located in the Thames Valley region of the United Kingdom, approximately 20 miles west of London
- The area offers a mix of urban and suburban environments, with easy access to major transportation networks
- Slough is home to a diverse range of industries, including finance, technology, and healthcare
Work Schedule: Standard full-time work schedule, with opportunities for flexible working arrangements
ASSUMPTION: The Slough office provides a dynamic and collaborative work environment, with easy access to major transportation links and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Face-to-face interview with the hiring manager
- Final interview with the marketing team or relevant stakeholders
Key Assessment Areas:
- Communication skills and tone of voice
- Project management and organizational skills
- Cultural fit and alignment with Ayvens' values
- Understanding of customer-centric communication and FCA regulations
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experience in customer communications and marketing
- Provide specific examples of your ability to manage multiple projects and meet tight deadlines
- Demonstrate your understanding of Ayvens' focus on sustainable mobility and customer-centric communication
ATS Keywords: Customer communications, marketing, project management, stakeholder engagement, FCA compliance, Adobe software, Microsoft applications
ASSUMPTION: The interview process for this role will likely focus on assessing the candidate's communication skills, project management capabilities, and cultural fit within the Ayvens team.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, MS Teams)
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the department and team structure within Ayvens.
👔 Cultural Fit Considerations
Company Values:
- Collaboration: Focusing energy and talent on collective success
- Curiosity: Proposing new ideas and contributing to the change process
- Authenticity: Acting ethically and with courage
- Commitment: Engaging and demonstrating consideration for others
Work Style:
- Dynamic and fast-paced environment
- Collaborative and team-oriented culture
- Focus on continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines?
- Are you comfortable engaging with stakeholders at all levels and driving projects forward?
- Do you possess strong written communication skills and a keen eye for detail?
ASSUMPTION: Ayvens' focus on collaboration, curiosity, authenticity, and commitment creates a culture that values innovation, continuous learning, and teamwork.
⚠️ Potential Challenges
- Managing multiple projects and tight deadlines in a fast-paced environment
- Balancing the need for creativity and innovation with regulatory compliance
- Adapting to a large and diverse organization with a global presence
- Navigating a complex stakeholder landscape, including internal teams and external partners
ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and development within the role.
📈 Similar Roles Comparison
- This role differs from a traditional marketing role in its focus on customer communications and regulatory compliance
- Compared to other customer communications roles, this position offers a broader range of responsibilities and the opportunity to work on international projects
- Career progression in this role could lead to senior marketing positions or team leadership roles within Ayvens
ASSUMPTION: While this role shares similarities with other marketing and customer communications positions, its unique focus on sustainable mobility and regulatory compliance sets it apart.
📝 Sample Projects
- Developing and implementing a new customer communication strategy to improve customer satisfaction and engagement
- Collaborating with the digital marketing team to transition customer communications to digital formats
- Reviewing and enhancing the communications library to ensure compliance with FCA regulations and company policy
ASSUMPTION: These sample projects provide a snapshot of the types of initiatives the Marketing Customer Communications Specialist may work on, highlighting the role's focus on customer-centric communication and regulatory compliance.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for managing customer communications across multiple channels?
- How does this role collaborate with other marketing teams and stakeholders within Ayvens?
- What opportunities are there for professional growth and development within this role?
- How does Ayvens support its employees in maintaining a healthy work-life balance?
- Can you provide an example of a successful customer communications campaign implemented by the team?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, team dynamics, and growth opportunities within this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Ayvens Careers portal
- Tailor your resume and cover letter to highlight your relevant skills and experience in customer communications and marketing
- Prepare examples of your project management and stakeholder engagement skills
- Research Ayvens' focus on sustainable mobility and customer-centric communication to demonstrate your understanding of the company's mission and values
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
