📌 Core Information
🔹 Job Title: Marketing Operations Manager
🔹 Company: TrustedHousesitters
🔹 Location: Remote, United Kingdom
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: 2025-05-28
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote (Solely)
🚀 Job Overview
Key aspects of this role include:
- Driving end-to-end delivery of marketing work, with a focus on creative production and campaign execution
- Collaborating cross-functionally with creative, marketing, and product teams to align workflows and facilitate ideation
- Bringing structure, momentum, and operational excellence to a fast-paced, high-output marketing team
- Managing multiple work-streams and shifting priorities while holding teams to deadlines and standards
- Contributing to the design and roll-out of better ways of working across the marketing organization
ASSUMPTION: This role requires a high level of organizational skills, adaptability, and the ability to thrive in a fast-paced, dynamic environment. The ideal candidate will have experience working in a similar role within a high-growth tech company.
📋 Key Responsibilities
✅ Creative Production & Campaign Execution (80%)
- Own the day-to-day orchestration of creative assets and campaign delivery across marketing design, copy, brand and content marketing channels, agencies, and more
- Manage licensing across assets, ensuring clear processes for obtaining and maintaining permissions to use and reuse content
- Communicate updates and manage expectations with brand and product design leaders to help them manage resources more effectively
- Run a smooth, high-velocity creative pipeline, with a particular focus on video and UGC formats for paid and organic channels
- Facilitate the delivery of campaigns across acquisition, product marketing, and brand awareness, ensuring cross-functional input and stakeholder alignment
- Build and maintain project boards, calendars, intake processes, and tracking tools (Jira proficiency required)
- Create structure around briefs, approvals, timelines, and dependencies, ensuring accountability across contributors
- Lead the delivery side of high-visibility or complex initiatives, including company-wide brand or product launches
- Adapt to ongoing feedback from brand and product design to improve processes, efficiency, or quality of output
✅ Broader Marketing Operations & Cross-Functional Alignment (20%)
- Work closely with the Head of Product Operations to bring best-in-class roadmap planning, prioritization, and OKR frameworks into the marketing team
- Help evolve how marketing collaborates with product, especially on integrated campaigns or shared initiatives
- Contribute to the design and roll-out of better ways of working across the marketing org, improving efficiency and visibility
- Facilitate marketing team workshops and coordinate special projects in the marketing function
ASSUMPTION: This role requires a strong understanding of marketing creative development, review, and deployment processes, particularly for paid social, video, UGC, organic content, PR, and integrated campaigns, including product touch points.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)
Experience: Substantial experience (5-10 years) in creative ops, marketing ops, or program/project management roles in a high-growth environment
Required Skills:
- Expert-level project management and Jira fluency
- Excellent communication skills, with the ability to align stakeholders on prioritization, resolve bottlenecks, and bring calm, clarity, and structure to fast-moving teams
- Strong operational instincts, with the ability to push back on unclear briefs or timelines and act as a thought partner to senior leads
- Cool under pressure, thrives in ambiguity, and has a bias for action and efficiency
- High standards for creative delivery, without micromanaging or directing the creative itself
- Experience working with Agile frameworks or alongside Product
- Comfortable working in an agile environment in high-growth tech
Preferred Skills:
- Experience working with marketing design and copy teams
- Familiarity with marketing automation tools and platforms
- Knowledge of the pet care or travel industries
ASSUMPTION: The ideal candidate will have experience working in a similar role within a high-growth tech company and be comfortable working remotely with a distributed team.
💰 Compensation & Benefits
Salary Range: £45,000 - £65,000 a year
Benefits:
- Fully remote work
- Generous equity options
- Discretionary 10% annual bonus scheme
- 25 days holiday annually plus bank holidays and Christmas to New Year closure
- Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
- Premium TrustedHousesitters pet owner and sitter membership
- X5 premium memberships for your friends and family each year
- Unlimited housesitting allowance, can work remotely from sits, and eligible to £500 per year towards travel costs
- £200 annually towards home office equipment
- Access to Spaces (co-working) locations across the globe
- Monthly working from home stipend
- Macbook
- Adoption fees covered for rescue pets
- Quarterly all-expenses-paid meet-up
- Costs of personal development resources covered
- Bupa Health Insurance and Dental Insurance plan
- SimplyHealth Healthcare Cash plan
- Trusted Giving scheme
- Weekly virtual yoga sessions
- Brighton Bikeshare
- Recruitment Referral Bonus
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on industry standards for a Marketing Operations Manager role in the United Kingdom. However, the final salary offer may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: TrustedHousesitters operates in the pet care and travel industries, connecting pet owners with loving sitters around the world to fuel their travel adventures.
Company Size: TrustedHousesitters is a mid-sized company with 51-200 employees, providing a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything they do.
Founded: TrustedHousesitters was founded in 2010 and has since grown to facilitate over 2 million nights of pet sitting, with members in over 140 countries, saving them over £150m in accommodation and pet care costs to date.
Company Description:
- TrustedHousesitters is a global marketplace that is disrupting both the pet care and travel industries
- The company connects a community of home and pet owners with sitters to solve a common two-sided problem - pet care and cost-effective travel
- TrustedHousesitters' business model means that customers join for one annual fee, after which sits take place as a trust-based, money-free exchange that sees owners enjoy worry-free travel while sitters enjoy the company of pets and unlock a world of unique accommodation
Company Specialties:
- Travel
- Housesitting
- Dogsitting
- And digital nomads
Company Website: http://www.trustedhousesitters.com
ASSUMPTION: TrustedHousesitters is a well-established company with a strong focus on creating fabulous product experiences for its customers and having a positive impact on the lives of their pets.
📊 Role Analysis
Career Level: This role is at the senior individual contributor level, with the potential for growth into a management role as the company continues to scale.
Reporting Structure: The Marketing Operations Manager will report directly to the CMO and have a dotted line to the Head of Product Operations, working closely to align marketing and product workflows and facilitate cross-team ideation.
Work Arrangement: This role is remote solely, with the option to work remotely from sits and enjoy unique accommodation around the world.
Growth Opportunities:
- As TrustedHousesitters continues to grow, there will be opportunities for the Marketing Operations Manager to take on more responsibility and potentially move into a management role
- The company's participation in the Upscale 5.0 program operated by Technation provides opportunities for professional development and growth
- The diverse and global nature of TrustedHousesitters' customer base offers opportunities to work on a wide range of marketing initiatives and campaigns
ASSUMPTION: The Marketing Operations Manager role at TrustedHousesitters offers a unique opportunity to work at the intersection of creative, marketing, and product, driving operational excellence and facilitating cross-functional collaboration in a dynamic and growing company.
🌍 Location & Work Environment
Office Type: Fully remote
Office Location(s): Remote, United Kingdom
Geographic Context:
- The United Kingdom has a thriving pet care and travel industry, with a growing demand for innovative solutions like TrustedHousesitters
- The remote nature of this role allows for a flexible work-life balance and the opportunity to work from unique locations around the world
- The United Kingdom has a well-established and mature job market, with a strong focus on work-life balance and employee well-being
Work Schedule: Full-time (40 hours per week), with the option to work remotely from sits and enjoy unique accommodation around the world
ASSUMPTION: The fully remote nature of this role at TrustedHousesitters provides a high degree of flexibility and the opportunity to work from unique and exciting locations around the world.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Talent Acquisition team
- Technical assessment or case study
- Final interview with the hiring manager and relevant team members
- Offer extension and onboarding
Key Assessment Areas:
- Problem-solving skills and the ability to think critically about marketing operations and campaign execution
- Communication skills and the ability to collaborate effectively with cross-functional teams
- Technical skills, including Jira proficiency and experience with marketing automation tools and platforms
- Cultural fit and alignment with TrustedHousesitters' values and mission
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with marketing operations, campaign execution, and cross-functional collaboration
- Demonstrate your understanding of TrustedHousesitters' business model and the unique value proposition it offers to pet owners and sitters
- Showcase your ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities
ATS Keywords: Marketing Operations, Creative Operations, Campaign Execution, Cross-Functional Collaboration, Agile Frameworks, Jira Proficiency, Stakeholder Alignment, Communication Skills, Operational Excellence, Creative Asset Production, Video Production, User Generated Content, Brand Awareness, Process Improvement, Team Coordination
ASSUMPTION: The application process for the Marketing Operations Manager role at TrustedHousesitters is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the company's values and mission.
🛠️ Tools & Technologies
- Jira
- Marketing automation tools and platforms (e.g., HubSpot, Marketo, or similar)
- Creative design and editing tools (e.g., Adobe Creative Suite, Sketch, or similar)
- Project management tools (e.g., Asana, Trello, or similar)
- Video production and editing tools (e.g., Adobe Premiere Pro, Final Cut Pro, or similar)
ASSUMPTION: The Marketing Operations Manager at TrustedHousesitters will be expected to have proficiency in Jira and experience with marketing automation tools and platforms, as well as a working knowledge of creative design, video production, and project management tools.
👔 Cultural Fit Considerations
Company Values:
- Innovation: TrustedHousesitters values innovation and encourages its team members to think creatively and challenge the status quo
- Advocacy: The company is committed to advocating for its customers and ensuring that their needs are met
- Community-driven growth: TrustedHousesitters prioritizes community-driven growth and fosters a collaborative and inclusive work environment
Work Style:
- High-impact: TrustedHousesitters values high-impact work and expects its team members to deliver results that make a meaningful difference to the company and its customers
- Collaborative: The company fosters a collaborative work environment and encourages cross-functional teamwork and knowledge-sharing
- Agile: TrustedHousesitters operates in an agile and dynamic environment, with a focus on adaptability and continuous improvement
Self-Assessment Questions:
- Do you align with TrustedHousesitters' values of innovation, advocacy, and community-driven growth?
- Are you comfortable working in a high-impact, collaborative, and agile environment?
- Do you have experience working with cross-functional teams and facilitating cross-team ideation?
ASSUMPTION: The ideal candidate for the Marketing Operations Manager role at TrustedHousesitters will be someone who aligns with the company's values and is comfortable working in a high-impact, collaborative, and agile environment.
⚠️ Potential Challenges
- The fast-paced and dynamic nature of the role may require the Marketing Operations Manager to adapt to shifting priorities and manage multiple work-streams simultaneously
- The remote nature of the role may present challenges in terms of communication and collaboration with cross-functional teams
- The Marketing Operations Manager may need to navigate complex stakeholder relationships and manage expectations across multiple teams
- The role may require the Marketing Operations Manager to work with external agencies and vendors, presenting additional challenges in terms of communication and project management
- The Marketing Operations Manager may need to balance the demands of creative production and campaign execution with broader marketing operations and cross-functional alignment responsibilities
ASSUMPTION: The Marketing Operations Manager role at TrustedHousesitters presents unique challenges and opportunities, requiring a high degree of adaptability, strong communication skills, and the ability to thrive in a fast-paced and dynamic environment.
📈 Similar Roles Comparison
- Marketing Operations Manager vs. Marketing Project Manager: The Marketing Operations Manager role at TrustedHousesitters focuses more on strategic planning, process improvement, and cross-functional collaboration, while the Marketing Project Manager role may be more focused on tactical execution and day-to-day project management
- Marketing Operations Manager vs. Marketing Program Manager: The Marketing Operations Manager role at TrustedHousesitters is more focused on operational excellence and cross-functional alignment, while the Marketing Program Manager role may be more focused on the development and execution of marketing programs and campaigns
- Marketing Operations Manager vs. Marketing Director: The Marketing Operations Manager role at TrustedHousesitters is at the senior individual contributor level, while the Marketing Director role is typically at the management level, with responsibility for leading and managing a marketing team
ASSUMPTION: The Marketing Operations Manager role at TrustedHousesitters is unique in its focus on operational excellence, cross-functional collaboration, and strategic planning, and may differ from other marketing roles in terms of responsibilities and required skills.
📝 Sample Projects
- Developing and implementing a new creative asset production process to improve efficiency and quality of output
- Facilitating the delivery of a high-visibility or complex marketing campaign, such as a company-wide brand or product launch
- Designing and rolling out a new project management tool or framework to improve cross-functional collaboration and visibility
- Conducting a comprehensive review of marketing workflows and processes to identify opportunities for improvement and optimization
ASSUMPTION: The Marketing Operations Manager at TrustedHousesitters will have the opportunity to work on a wide range of projects, from creative asset production and campaign execution to broader marketing operations and cross-functional alignment initiatives.
❓ Key Questions to Ask During Interview
- Can you describe the marketing team's structure and how this role fits into it?
- How does TrustedHousesitters approach cross-functional collaboration, and how would this role contribute to it?
- What are the biggest challenges facing the marketing team currently, and how would this role help address them?
- How does TrustedHousesitters measure the success of its marketing campaigns, and how would this role contribute to that process?
- What opportunities are there for professional development and growth within this role and the marketing team?
ASSUMPTION: The ideal candidate for the Marketing Operations Manager role at TrustedHousesitters will be curious, proactive, and eager to ask insightful questions about the company, the role, and the marketing team's priorities and challenges.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interview by researching TrustedHousesitters' business model, unique value proposition, and the specific requirements of the Marketing Operations Manager role
- Be ready to discuss your experience with marketing operations, campaign execution, and cross-functional collaboration
- Demonstrate your understanding of TrustedHousesitters' mission and values, and how you align with them
- Follow up with the hiring manager within one week of your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
