Marketing & Sales Manager-Customer Services

📌 Core Information

🔹 Job Title: Marketing & Sales Manager - Customer Services

🔹 Company: Siemens

🔹 Location: Bangkok, Thailand

🔹 Job Type: Full-Time

🔹 Category: Marketing & Sales

🔹 Date Posted: May 27, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Strategic and operational support to the Customer Service (CS) team
• Efficient management of internal processes, performance tracking, and financial planning
• Cross-functional coordination to ensure service delivery excellence and business growth
• Primary point of contact between CS and internal departments, as well as external stakeholders

ASSUMPTION: This role requires a balance of strategic thinking and operational execution, with a strong focus on cross-functional collaboration and stakeholder management.

📋 Key Responsibilities

✅ Strategic Support and Business Planning: Collaborate with CS leadership to develop and monitor business plans, KPIs, and service strategies. Support budgeting, forecasting, and financial analysis related to CS revenue. Responsible for delivering revenue targets agreed with headquarters.

✅ Operational Process Management: Drive standardization and optimization of CS business support processes, ensuring alignment with corporate compliance, quality, and financial guidelines.

✅ Reporting and Analytics: Generate and analyze periodic reports, and develop dashboards and tools to support operational visibility and decision-making.

✅ Workforce and Management: Support headcount planning, recruitment coordination, onboarding, and workforce transition processes. Manage and mentor the customer service sales team and business support team, providing guidance on daily tasks, negotiation strategies, and career development.

✅ Communication and Stakeholder Management: Serve as the primary point of contact between CS and internal departments, as well as external stakeholders, including VIP customers. Prepare internal presentations, reports, and communications for CS leadership. Promote cross-functional collaboration to ensure operational efficiency, high performance, and customer satisfaction.

ASSUMPTION: This role involves a mix of strategic planning, operational management, and stakeholder communication, requiring strong analytical, management, and communication skills.

🎯 Required Qualifications

Education: Bachelor’s degree in Business Administration, Finance, Engineering, or a related field (Master’s preferred)

Experience: Minimum 5 years’ experience in business support, sales, financial controlling, or operations in a service environment (healthcare or technology industry preferred)

Required Skills:

• Strong analytical and problem-solving skills
• Strong management and team skills
• Proficient in Excel, PowerPoint, and SAP (or other ERP)
• Excellent organizational, communication, and presentation skills
• Ability to multitask, work independently, and coordinate across functions
• Fluent in English and Thai

Preferred Skills:

• Experience working in a multinational company
• Understanding of customer service processes and performance metrics
• Proactive, collaborative, and adaptable mindset

ASSUMPTION: This role requires a strong educational background and relevant experience, with a focus on analytical, management, and communication skills.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Marketing & Sales Manager with 5-10 years of experience in Thailand, the estimated salary range is THB 150,000 - 250,000 per month.

Benefits:

• Competitive benefits package
• Opportunities for professional development and growth
• Dynamic and multicultural work environment

Working Hours: Full-time, Monday to Friday, 8:30 AM to 5:30 PM, with a 1-hour lunch break

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Siemens is a multinational conglomerate with a strong presence in the electronics and engineering sectors, operating in the fields of electrification, automation, and digitalization.

Company Size: Siemens has a global workforce of over 300,000 employees, with a significant presence in Thailand. As a large corporation, Siemens offers extensive resources, opportunities for career growth, and a structured work environment.

Founded: Siemens was founded in 1847 and has since grown into one of the world's largest and most respected technology companies.

Company Description:

• Siemens is a global powerhouse focusing on the areas of electrification, automation, and digitalization
• The company operates in the industry of the future and transforms the world with innovative technologies
• Siemens supports its customers on their way to a sustainable future through its broad portfolio of products, solutions, and services

Company Specialties:

• Electrification, automation, and digitalization
• Industry software and digital factory
• Transportation systems
• Medical technology

Company Website: https://www.siemens.com/

ASSUMPTION: Siemens is a well-established, multinational corporation with a strong focus on innovation and sustainability, offering a dynamic work environment and extensive opportunities for professional growth.

📊 Role Analysis

Career Level: This role is at the management level, with significant responsibility for strategic planning, operational management, and stakeholder communication.

Reporting Structure: The Marketing & Sales Manager - Customer Services reports directly to the Head of Customer Services and works closely with various internal departments and external stakeholders.

Work Arrangement: This is an on-site role, with the possibility of occasional remote work for specific tasks or projects.

Growth Opportunities:

• Progression to senior management or leadership roles within the Customer Services department or other relevant departments
• Expansion of responsibilities to include additional regions or product lines
• Development of expertise in specific areas, such as strategic planning, operational management, or stakeholder communication

ASSUMPTION: This role offers significant opportunities for career growth and professional development within a large, multinational corporation.

🌍 Location & Work Environment

Office Type: Siemens' Bangkok office is a modern, professional environment with a multicultural workforce.

Office Location(s): The Bangkok office is located in the Krung Thep Maha Nakhon (Bangkok) area, with easy access to public transportation and amenities.

Geographic Context:

• Bangkok is the capital and most populous city of Thailand, with a vibrant business ecosystem and a significant presence of multinational corporations
• The Krung Thep Maha Nakhon area is a modern, urban district with a mix of commercial and residential buildings, offering a dynamic work environment
• Bangkok has a tropical savanna climate, with warm temperatures and high humidity throughout the year

Work Schedule: The standard work schedule is Monday to Friday, 8:30 AM to 5:30 PM, with a 1-hour lunch break. Flexible working hours may be available for specific roles or projects.

ASSUMPTION: The Bangkok office offers a modern, professional work environment with easy access to amenities and a dynamic business ecosystem. The tropical climate may require adjustments for those not accustomed to warm, humid weather.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the Siemens careers portal
• Phone or video screening to assess cultural fit and basic qualifications
• In-depth interviews with the hiring manager and relevant team members to discuss role-specific skills and experiences
• Final interview with the Head of Customer Services or another senior leader to assess overall fit and alignment with company goals

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Management and leadership abilities
• Communication and stakeholder management skills
• Analytical and data-driven decision-making skills
• Cultural fit and alignment with Siemens' values and work environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this specific role
• Prepare for behavioral interview questions that focus on your problem-solving skills, management style, and stakeholder communication experiences
• Research Siemens' company culture and values to demonstrate your cultural fit and alignment with the organization
• Follow up with the hiring manager or recruiter after the interview to express your interest in the role and address any remaining questions

ATS Keywords: Marketing & Sales Manager, Customer Services, Strategic Planning, Operational Management, Stakeholder Communication, Analytical Skills, Problem-Solving, Management, Leadership, Customer Service, Sales, Business Development, Cross-Functional Collaboration

ASSUMPTION: The interview process for this role will focus on assessing strategic thinking, management, and communication skills, as well as cultural fit and alignment with Siemens' values.

🛠️ Tools & Technologies

• Microsoft Office Suite (Excel, PowerPoint, Word)
• SAP (or other ERP) systems
• Customer Relationship Management (CRM) software
• Data visualization and business intelligence tools (e.g., Power BI, Tableau)
• Project management tools (e.g., Microsoft Project, Asana, Trello)

ASSUMPTION: This role requires proficiency in Microsoft Office Suite, SAP (or other ERP) systems, and potentially other tools specific to the organization's technology stack.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Responsibility
• Excellence
• Sustainability

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and flexible
• Customer-focused and results-oriented

Self-Assessment Questions:

• How do your strategic thinking and problem-solving skills align with the requirements of this role?
• Can you provide an example of a time when you successfully managed a team to achieve a significant business outcome?
• How do you approach stakeholder communication and management, particularly with diverse or conflicting perspectives?
• How do you stay up-to-date with industry trends and best practices in marketing and sales, and how do you apply this knowledge to your work?

ASSUMPTION: Siemens values a work environment that emphasizes innovation, responsibility, excellence, and sustainability, with a focus on collaboration, data-driven decision-making, adaptability, and customer focus.

⚠️ Potential Challenges

• Managing multiple priorities and stakeholders simultaneously may require strong time management and organizational skills
• Working in a large, multinational corporation may present unique cultural and communication challenges
• The dynamic and fast-paced nature of the marketing and sales industry may require continuous learning and adaptation
• Occasional travel may be required to attend industry events, meet with clients, or visit other Siemens offices

ASSUMPTION: This role may present challenges related to managing multiple priorities, working in a large multinational corporation, and the dynamic nature of the marketing and sales industry. However, these challenges can also provide opportunities for professional growth and development.

📈 Similar Roles Comparison

• Compared to other marketing and sales roles, this position places a stronger emphasis on strategic planning, operational management, and stakeholder communication
• Within Siemens, this role may have more responsibility for cross-functional collaboration and stakeholder management compared to other marketing and sales positions
• Career progression in this role may involve expanding responsibilities to include additional regions, product lines, or functional areas, rather than moving into a more senior management or leadership role

ASSUMPTION: This role offers a unique blend of strategic planning, operational management, and stakeholder communication, with opportunities for career growth and development within a large, multinational corporation.

📝 Sample Projects

• Developing and implementing a new customer segmentation strategy to improve targeted marketing campaigns and increase sales
• Streamlining the customer service process to reduce response times and improve customer satisfaction scores
• Conducting a comprehensive analysis of the competitive landscape to inform strategic planning and product development

ASSUMPTION: These sample projects demonstrate the strategic, operational, and analytical aspects of the Marketing & Sales Manager - Customer Services role, with a focus on improving customer satisfaction, driving sales growth, and enhancing competitive positioning.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role collaborate with other departments and external stakeholders to ensure operational efficiency and high performance?
• What opportunities are there for professional development and growth within this role and the broader organization?
• How does Siemens support work-life balance for its employees, particularly in a role with significant responsibilities?
• What are the most challenging aspects of this role, and how can I best prepare to address them?

ASSUMPTION: Asking these questions demonstrates your interest in the role, your understanding of its requirements, and your commitment to success in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this specific role
• Prepare for behavioral interview questions that focus on your problem-solving skills, management style, and stakeholder communication experiences
• Research Siemens' company culture and values to demonstrate your cultural fit and alignment with the organization
• Follow up with the hiring manager or recruiter after the interview to express your interest in the role and address any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.