📌 Core Information
🔹 Job Title: Member Communications Manager
🔹 Company: Legal & General
🔹 Location: Homebased, UK
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (Homebased with regular travel)
🚀 Job Overview
Key aspects of this role include:
- Creating and implementing communication plans and campaigns for workplace pension clients
- Maximizing member engagement and supporting Asset Management's business growth and retention objectives
- Delivering face-to-face support and guidance to pension scheme members
- Collaborating with the wider Client Relationship Management team and other stakeholders
- Evolving communication plans based on client and member feedback, market knowledge, and legislative developments
ASSUMPTION: This role requires a balance of strategic communication planning and hands-on member engagement, with a focus on driving positive outcomes for both clients and members.
📋 Key Responsibilities
✅ Manage and deliver highly effective workplace pension communication plans for a specified portfolio of clients
✅ Work with the Workplace Member Communications team to maximize the impact and quality of multi-channel communications
✅ Coordinate and personally deliver successful face-to-face activity with pension scheme members
✅ Use client and member feedback, market knowledge, and legislative developments to evolve communication plans and face-to-face activity
✅ Maintain a good knowledge of L&G DC pensions proposition and processes, and discuss relevant topics with clients and members
✅ Maximize cost effectiveness and employer satisfaction by implementing best practice in all aspects of communication development and delivery
✅ Ensure all activity considers the fair treatment of the end customer
ASSUMPTION: This role involves a mix of strategic planning, stakeholder management, and client-facing activities, requiring strong communication and presentation skills.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience)
Experience: Proven track record in project and stakeholder management, including delivery, with 2-5 years of relevant experience in a product provider, asset manager, or significant intermediary
Required Skills:
- Broad understanding of different media, audiences, and their needs for effective communications
- Experience and knowledge of DC product solutions and marketplace
- Excellent communication and presentation skills, with previous client-facing meeting and presentational experience
- Ability to articulate and convey information in a clear and compelling manner in writing and in person
Preferred Skills:
- Professional qualifications in relation to the role, such as marketing or technical pension qualifications
ASSUMPTION: Candidates should have a strong background in communication, project management, and client relationship management, with a focus on DC pension products.
💰 Compensation & Benefits
Salary Range: £45,000 - £60,000 per annum (AI estimate based on market rates for similar roles in the UK financial services industry)
Benefits:
- Annual performance-related bonus plan
- Valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, with the option to buy and sell holiday
- Competitive family leave
- Electric car scheme (permanent employees only)
- Discounts on L&G products and high street stores
Working Hours: Full-time, with regular travel required for face-to-face member support
ASSUMPTION: The salary range is an estimate based on market rates for similar roles in the UK financial services industry. The benefits package is comprehensive and designed to support employees' wellbeing and work-life balance.
📌 Applicant Insights
🔍 Company Context
Industry: Legal & General is a leading UK financial services group and major global investor, operating in the competitive and heavily regulated financial services sector.
Company Size: Legal & General has over 10,000 employees, providing opportunities for collaboration and career growth within a large organization.
Founded: 1836, with a rich history and established reputation in the financial services industry.
Company Description:
- Legal & General offers a wide range of financial services, including pensions, investments, and protection products
- The company is committed to responsible investment and creating long-term, sustainable value for clients and partners
- Legal & General has a strong focus on innovation, technology, and digital transformation to enhance customer experiences and drive business growth
Company Specialties:
- Pension risk transfer
- DC pensions
- Retirement income solutions
- Investment management
- Life insurance
Company Website: https://group.legalandgeneral.com/en
ASSUMPTION: Legal & General is a well-established and respected financial services group, with a strong focus on responsible investment and innovation.
📊 Role Analysis
Career Level: This role is suitable for candidates with 2-5 years of experience in a relevant field, seeking to develop their career in financial services communications.
Reporting Structure: The Member Communications Manager will report to the Head of Workplace Member Communications and work closely with the Client Relationship Management team.
Work Arrangement: This role is homebased with regular travel required for face-to-face member support. The specific travel requirements will depend on the assigned client portfolio.
Growth Opportunities:
- Progression to senior roles within the Workplace Member Communications team or other areas of the business
- Broadening of skills and experience through working on diverse client portfolios and projects
- Opportunities to work on strategic initiatives and contribute to the company's overall growth and success
ASSUMPTION: This role offers opportunities for career progression and skill development within a large and established financial services organization.
🌍 Location & Work Environment
Office Type: Homebased with regular travel required for face-to-face member support
Office Location(s): The successful candidate will be based at home, with regular travel to client locations across the UK
Geographic Context:
- The UK pension market is competitive and highly regulated, with a focus on improving member engagement and outcomes
- Legal & General has a strong presence in the UK pension market, with a wide range of clients and members
- The role may involve travel to various locations across the UK, providing opportunities to work with diverse client portfolios
Work Schedule: Full-time, with regular travel required for face-to-face member support. The specific travel requirements will depend on the assigned client portfolio.
ASSUMPTION: This role requires a flexible approach to work, with a willingness to travel and adapt to the needs of clients and members.
💼 Interview & Application Insights
Typical Process:
- Online application and CV screening
- Phone or video screening with the HR team
- Face-to-face interview with the hiring manager and a member of the HR team
- Final interview with the Head of Workplace Member Communications
Key Assessment Areas:
- Communication and presentation skills
- Project management and stakeholder engagement
- Understanding of DC pension products and the UK pension market
- Cultural fit and alignment with Legal & General's values
Application Tips:
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your communication and presentation skills, as well as your project management and stakeholder engagement experience
- Research Legal & General and the UK pension market to demonstrate your understanding of the industry and the company
ATS Keywords: Member Communications, DC Pensions, Pension Scheme Members, Client Relationship Management, Project Management, Stakeholder Engagement, Multi-Channel Communications, Face-to-Face Support, Pension Products, UK Pension Market
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on communication and presentation skills, project management, and understanding of the UK pension market.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
- CRM software (e.g., Salesforce, Microsoft Dynamics)
ASSUMPTION: This role requires proficiency in Microsoft Office Suite and project management tools, with the opportunity to develop skills in other relevant technologies.
👔 Cultural Fit Considerations
Company Values:
- Responsible investment
- Innovation and digital transformation
- Collaboration and teamwork
- Customer focus
- Integrity and accountability
Work Style:
- Adaptable and flexible, with a willingness to travel
- Strong communication and presentation skills
- Ability to work independently and in a team environment
- Proactive and solutions-oriented approach
- Attention to detail and commitment to delivering high-quality work
Self-Assessment Questions:
- How do you align with Legal & General's commitment to responsible investment and creating long-term, sustainable value?
- How do you approach working with diverse stakeholders, including clients and members, to deliver effective communication plans and face-to-face support?
- How do you balance strategic planning with hands-on, client-facing activities, and adapt to the needs of different audiences?
ASSUMPTION: Legal & General values a diverse and inclusive workforce, with a strong focus on responsible investment, innovation, and customer focus.
⚠️ Potential Challenges
- Managing multiple client portfolios and prioritizing workloads effectively
- Balancing strategic communication planning with hands-on member engagement and face-to-face support
- Keeping up-to-date with legislative developments and market trends in the UK pension market
- Adapting to the needs of diverse client portfolios and member audiences
ASSUMPTION: This role presents both strategic and operational challenges, requiring strong project management, communication, and adaptability skills.
📈 Similar Roles Comparison
- Compared to other communication roles in the financial services industry, this role has a stronger focus on member engagement and face-to-face support
- In the UK pension market, Legal & General is a leading provider, offering a wide range of DC pension products and services
- This role offers opportunities for career progression within a large and established financial services organization, with a strong focus on responsible investment and innovation
ASSUMPTION: This role offers a unique blend of strategic communication planning and hands-on member engagement, with a focus on driving positive outcomes for both clients and members.
📝 Sample Projects
- Developing and implementing a communication plan for a new DC pension product launch, including multi-channel campaigns and face-to-face member support
- Conducting a member engagement review for an existing client portfolio, and recommending targeted communication strategies to improve member outcomes
- Collaborating with the Client Relationship Management team to deliver a successful client event, featuring presentations and workshops on DC pension products and services
ASSUMPTION: These sample projects illustrate the strategic and operational aspects of the Member Communications Manager role, with a focus on driving positive member engagement and outcomes.
❓ Key Questions to Ask During Interview
- Can you describe the typical client portfolio for this role, and how the travel requirements may vary depending on the assigned clients?
- How does Legal & General support the professional development and career growth of employees in this role?
- Can you provide an example of a successful member engagement campaign, and how the communication strategies were adapted to meet the needs of different member audiences?
- How does Legal & General measure the success of member engagement campaigns, and what key performance indicators (KPIs) are used to track progress and inform future communication strategies?
- What opportunities are there for collaboration and knowledge-sharing with other teams and departments within Legal & General?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, work environment, and career development opportunities for the Member Communications Manager role at Legal & General.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the SmartRecruiters job posting
- Tailor your CV and cover letter to highlight your relevant experience and skills for this role, with a focus on communication, project management, and understanding of the UK pension market
- Prepare examples of your communication and presentation skills, as well as your project management and stakeholder engagement experience
- Research Legal & General and the UK pension market to demonstrate your understanding of the industry and the company
- Follow up with the Legal & General HR team one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
