Member Content Strategy and Operations Manager

📌 Core Information

🔹 Job Title: Member Content Strategy and Operations Manager

🔹 Company: Devoted Health

🔹 Location: Fully Remote - Massachusetts

🔹 Job Type: Full-Time

🔹 Category: Healthcare

🔹 Date Posted: May 7, 2025

🔹 Experience Level: Mid-Level (3-5 years)

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Planning, developing, and delivering member communications to drive clinical program participation
• Collaborating with cross-functional teams to ensure consistent, caring, and coordinated service experiences
• Managing projects, writing clearly, and moving work forward across multiple channels
• Using data to track and report on campaign performance

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to manage multiple projects simultaneously. It also demands a solid understanding of healthcare communication principles and behavior change strategies.

📋 Key Responsibilities

✅ Manage and execute member-facing communications that support clinical outreach, quality measures, and digital engagement

✅ Intake, scope, and prioritize new communications and content requests

✅ Collaborate with stakeholders across clinical, operations, and product to plan and coordinate communication needs

✅ Design messages that are timely, accessible, and action-oriented — guided by behavior change and health literacy principles

✅ Use digital channels like SMS, email, web, and portal to engage members — and help identify opportunities to improve how we reach people

✅ Use data to track and report on campaign performance in partnership with analysts and other teams

✅ Manage timelines, intake, review processes, and workflows in Monday.com

✅ Help maintain libraries of approved content, toolkits, and documentation to support consistency in health education

✅ Support compliance and translation processes to ensure accuracy and accessibility

ASSUMPTION: This role requires strong project management skills, attention to detail, and the ability to work effectively with various stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Health Education, or a related field

Experience: 3 to 5 years of experience in content strategy, communications, or engagement marketing — preferably in healthcare, public health, or a regulated environment

Required Skills:

• Strong writing and editing skills — able to simplify complex information with empathy and clarity
• Experience managing communications across multiple stakeholders and channels
• Comfortable using campaign data and performance results to inform decisions and iterate
• Familiarity with SMS, email, and digital member communication tools

Preferred Skills:

• Experience working in a healthcare or regulated environment
• Fluency in Spanish or another language spoken by Devoted members

ASSUMPTION: Candidates with experience in healthcare communication or a related field will have a strong foundation for success in this role.

💰 Compensation & Benefits

Salary Range: $90,000 - $120,000 / year

Benefits:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

Working Hours: Full-time (40 hours/week) with flexibility for Eastern Time business hours

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the United States. The actual base salary offered may depend on various factors, including the qualifications of the individual applicant for the position.

📌 Applicant Insights

🔍 Company Context

Industry: Devoted Health operates in the Hospitals and Health Care industry, focusing on Medicare Advantage plans and value-based care.

Company Size: Devoted Health has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: Devoted Health was founded in 2017, making it a relatively young company with a strong mission and a clear vision for the future.

Company Description:

• Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family
• The company combines compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution
• Devoted Health serves members across the United States and has grown rapidly since its founding in 2017

Company Specialties:

• Health care
• Data science
• Technology
• Medicare advantage
• Design
• Social workers
• Love
• Healthcare services
• Healthcare technology
• Human-centered design
• Care coordination
• Compassionate care
• Member experience
• Value-based care
• Health equity
• Remote work culture
• And distributed workforce

Company Website: www.devoted.com

ASSUMPTION: Devoted Health's focus on member experience, compassion, and integrated healthcare solutions sets it apart in the industry.

📊 Role Analysis

Career Level: This role is at the mid-level, requiring 3 to 5 years of experience in content strategy or communications.

Reporting Structure: The Member Content Strategy and Operations Manager reports to the Associate Director of Content Strategy & Operations and works closely with the Lead Service Designer.

Work Arrangement: This role is fully remote, with proximity to the Waltham, MA headquarters being a plus but not required. Occasional on-site work may be necessary.

Growth Opportunities:

• As Devoted Health continues to grow, there may be opportunities for the right candidate to take on more responsibility or move into a leadership role
• This role provides exposure to various aspects of healthcare communication and operations, allowing for skill development and career growth

ASSUMPTION: The fully remote nature of this role offers flexibility and work-life balance, while the company's growth trajectory presents opportunities for career advancement.

🌍 Location & Work Environment

Office Type: Fully remote, with occasional on-site work at the Waltham, MA headquarters

Office Location(s): Waltham, MA (headquarters), Pembroke Pines, FL, and New Gloucester, ME

Geographic Context:

• Massachusetts is home to Devoted Health's headquarters and offers a mix of urban and suburban environments
• Pembroke Pines, FL, and New Gloucester, ME, are additional office locations, providing opportunities for in-person collaboration and support

Work Schedule: Eastern Time business hours, with flexibility for remote work

ASSUMPTION: The fully remote nature of this role allows for flexibility and work-life balance, while the occasional on-site work requirement provides opportunities for in-person collaboration and connection with the team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a Talent Partner
• Virtual interview with the hiring manager and/or team members
• Final interview with a senior leader or executive
• Background check and offer extension

Key Assessment Areas:

• Communication skills and writing ability
• Project management skills and attention to detail
• Understanding of healthcare communication principles and behavior change strategies
• Ability to work effectively with various stakeholders

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of healthcare communication principles and behavior change strategies in your application materials
• Prepare examples of your writing and project management skills to discuss during the interview

ATS Keywords: Content strategy, communications, engagement marketing, healthcare, public health, writing, editing, project management, data analysis, health literacy, behavior change, digital communication, stakeholder management, campaign management, accessibility, compliance

ASSUMPTION: The interview process for this role will focus on assessing the candidate's communication skills, project management abilities, and understanding of healthcare communication principles.

🛠️ Tools & Technologies

• Monday.com (project management)
• SMS, email, and digital member communication tools
• Data analysis and reporting tools

ASSUMPTION: Familiarity with project management tools, digital communication channels, and data analysis tools will be beneficial for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Compassion
• Integrity
• Accountability
• Creativity
• Collaboration
• Growth

Work Style:

• Collaborative and cross-functional
• Data-driven and results-oriented
• Flexible and adaptable
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you share Devoted Health's commitment to compassion and member-centered care?
• Are you comfortable working in a fast-paced, collaborative environment with multiple stakeholders?
• Do you have strong writing and editing skills, and the ability to simplify complex information for members?

ASSUMPTION: Candidates who align with Devoted Health's values and work style, and who are passionate about member-centered care, will be well-suited for this role.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Balancing the needs of various stakeholders, including members, clinical teams, and operations
• Occasional on-site work requirements, which may disrupt remote work flexibility
• Keeping up with the fast-paced nature of the healthcare industry and Devoted Health's growth

ASSUMPTION: Success in this role requires strong project management skills, attention to detail, and the ability to work effectively with various stakeholders in a fast-paced environment.

📈 Similar Roles Comparison

• This role is unique to Devoted Health, focusing on member content strategy and operations in the healthcare industry
• Similar roles in other organizations may focus on general content strategy, marketing communications, or healthcare communications, but may not have the same level of cross-functional collaboration or member-centered focus
• Career progression in this role could lead to leadership positions in content strategy, healthcare communications, or member experience

ASSUMPTION: The unique nature of this role at Devoted Health offers a compelling opportunity for candidates interested in healthcare communication and member experience.

📝 Sample Projects

• Developing a member-facing campaign to promote a new clinical program or service
• Creating a library of approved content and toolkits to support consistency in health education
• Managing the translation and compliance processes for member communications

ASSUMPTION: The projects associated with this role require strong communication skills, attention to detail, and the ability to work effectively with various stakeholders.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for a member communication project, from inception to delivery?
• How does this role collaborate with the clinical and operations teams to ensure consistent, caring, and coordinated service experiences?
• What opportunities are there for growth and development in this role, and within Devoted Health more broadly?
• How does Devoted Health support work-life balance for its remote employees?
• Can you provide an example of a successful member communication campaign, and what made it effective?

ASSUMPTION: Asking thoughtful questions during the interview process will help candidates better understand the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://devoted.wd1.myworkdayjobs.com/Devoted/job/Fully-Remote---Massachusetts/Member-Content-Strategy-and-Operations-Manager_R2399
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your writing and project management skills to discuss during the interview
• Follow up with the hiring manager or talent partner after submitting your application, expressing your interest in the role and asking about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.