📌 Core Information
📌 Core Information
🔹 Job Title: Membership Growth Consultant
🔹 Company: ChenMed
🔹 Location: Maple Heights, Ohio
🔹 Job Type: On-site
🔹 Category: Sales & Business Development
🔹 Date Posted: June 18, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
🚀 Job Overview
Key aspects of this role include:
- Proactively generating sales leads and membership growth through strategic partnerships with senior citizens and local community providers.
- Planning, coordinating, and executing local events to engage potential patients and drive membership growth.
- Building and maintaining strong relationships with key local community partners and senior-focused businesses.
- Collaborating with sales leadership to improve the effectiveness of engagements with distributors, vendors, and community partners.
- Traveling locally, regionally, and nationwide up to 75% of the time, with work primarily conducted off ChenMed premises.
ASSUMPTION: This role requires a high level of self-motivation, independence, and strong organizational skills to manage multiple priorities in a fast-paced work environment.
📋 Key Responsibilities
📋 Key Responsibilities
✅ Develop and execute strategies to generate sales leads and membership growth through productive relationships with senior citizens, key local community partners, and senior-focused businesses.
✅ Plan, coordinate, and execute local events (e.g., information tables, health fairs, doc talks) to reach and engage potential patients.
✅ Build and maintain strong relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to drive new patient growth.
✅ Collaborate with community officials, businesses, and senior outreach programs to develop initiatives that drive new patient growth.
✅ Schedule one-on-one sales meetings, referral relationships with plan agents, independent brokers, and the senior community to deliver solutions to immediate customer requests.
✅ Manage vendors and negotiate contracts with venues where events are taking place.
✅ Recover dormant customers via sales tools and marketing campaigns.
✅ Deliver prescribed presentations in front of large audiences to educate potential patients on ChenMed's value proposition and healthcare model.
✅ Develop distribution channels to support new patient enrollment growth and maintain up-to-date client information in the designated customer relationship management (CRM) tool (i.e., SalesForce).
✅ Engage with new patients through and beyond their first appointment, maintaining relationships to positively impact retention and address customer complaints and issues as required.
ASSUMPTION: This role requires exceptional interpersonal and communication skills, with the ability to engage customers in conversation and build trust with potential patients and community partners.
🎯 Required Qualifications
🎯 Required Qualifications
Education: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration, or a related field preferred.
Experience: A minimum of 2 years of successful sales experience is required, with a preference for experience working with seniors or in a business-to-business environment. A minimum of 2 years of business-to-business experience or equivalent management experience is preferred.
Required Skills:
- Proven sales experience with a track record of exceeding goals.
- Excellent interpersonal and communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced work environment.
- Proficient in MS Office (PowerPoint, Excel, Word, and Outlook) and CRM tools (Salesforce).
- Excellent written and verbal communication skills, including the ability to create persuasive sales presentations and pitch letters.
- Ability to travel locally, regionally, and nationwide up to 75% of the time, with work primarily conducted off ChenMed premises.
- Valid Driver's License.
Preferred Skills:
- Bilingual (English and Spanish).
- Experience working with Medicare Advantage plans.
- Knowledge of the healthcare industry and senior care market.
ASSUMPTION: Candidates with a strong business acumen and a high level of motivation will be most successful in this role.
💰 Compensation & Benefits
💰 Compensation & Benefits
Salary Range: $50,000 - $70,000 per year (based on experience level and industry standards for the role, location, and market conditions)
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
- Professional development opportunities
Working Hours: Full-time, with a flexible schedule that may require occasional evenings and weekends to attend events and meet with customers.
ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, location, and market conditions. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
📌 Applicant Insights
🔍 Company Context
Industry: Medical Practices, focusing on geriatric care and preventive medicine
Company Size: 1,001-5,000 employees (mid-size)
Founded: 1970, with a rich history of transforming healthcare for seniors
Company Description:
- ChenMed is a privately held, physician-led company that serves underserved seniors with complex chronic diseases.
- The company's high-touch, VIP, preventive primary care model has been recognized by Fortune, Great Places to Work, and Newsweek.
- ChenMed operates over 100 centers in 15 states, offering competitive compensation and benefits, and a mission-driven culture.
Company Specialties:
- Geriatrics
- Preventative Medicine
- Alternative Medicine
- In-House Specialists
- Acupuncture
- Vision Care
- On-Site Testing
- Patient Education
- Primary Care
- Family Medicine
- Endocrinology
- Referral Coordination
- Care Coordinator
- Customer Service
- Senior Healthcare
- On-Site Prescriptions
- Cardiology
- Podiatry
Company Website: www.chenmed.com
ASSUMPTION: ChenMed's unique approach to primary care allows it to improve the health and well-being of its patients while providing a fulfilling work environment for its employees.
📊 Role Analysis
Career Level: Mid-career, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Sales Manager and works closely with other sales team members and community partners
Work Arrangement: On-site, with frequent travel required for events and customer meetings
Growth Opportunities:
- Proven success in this role may lead to advancement to the Senior Membership Growth Consultant position or other leadership roles within the company.
- ChenMed's rapid expansion provides numerous opportunities for career growth and development.
ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to grow both personally and professionally.
🌍 Location & Work Environment
Office Type: ChenMed's offices are designed to be welcoming, comfortable, and convenient for its senior patients, with easy access and ample parking
Office Location(s): 1395 NW 167th Street, Miami Gardens, FL 33169 (Headquarters), with additional locations across the United States
Geographic Context:
- Maple Heights, Ohio, is a suburb of Cleveland, with a population of approximately 23,000 residents.
- The area has a diverse community, with a significant senior population.
- Maple Heights is conveniently located near major highways and offers easy access to nearby attractions and amenities.
Work Schedule: Full-time, with a flexible schedule that may require occasional evenings and weekends to attend events and meet with customers
ASSUMPTION: The work environment at ChenMed is fast-paced, dynamic, and focused on delivering exceptional customer service to its senior patients.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the sales team or other stakeholders
- Background check and reference check
- Job offer
Key Assessment Areas:
- Sales skills and experience
- Communication and interpersonal skills
- Problem-solving abilities
- Cultural fit and alignment with ChenMed's mission and values
- Adaptability and resilience in a fast-paced work environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant sales experience, communication skills, and cultural fit with ChenMed.
- Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and adaptability in a fast-paced work environment.
- Research ChenMed's mission, values, and unique approach to primary care to demonstrate your understanding and enthusiasm for the role.
- Follow up with the hiring manager after your interview to express your interest in the position and reiterate your qualifications.
ATS Keywords: Sales, business development, customer acquisition, community partnerships, event planning, customer relationship management, CRM, Salesforce, Medicare Advantage, senior care, geriatric care, preventive medicine
ASSUMPTION: ChenMed's hiring process is designed to assess candidates' sales skills, communication abilities, and cultural fit with the company's mission and values.
🛠️ Tools & Technologies
- CRM: Salesforce
- Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook)
- Event planning and management tools (e.g., Eventbrite, Bizzabo)
- Sales enablement and automation tools (e.g., SalesLoft, HubSpot)
- Customer engagement and communication tools (e.g., Mailchimp, Constant Contact)
ASSUMPTION: ChenMed provides its employees with the necessary tools and technologies to succeed in their roles and drive membership growth.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered care
- Integrity and honesty
- Collaboration and teamwork
- Continuous learning and improvement
- Diversity, equity, and inclusion
Work Style:
- Fast-paced and dynamic
- Results-driven and focused on achieving goals
- Team-oriented and collaborative
- Adaptable and resilient in the face of change
- Committed to delivering exceptional customer service
Self-Assessment Questions:
- How do you demonstrate patience and empathy when working with senior citizens?
- How do you handle rejection or setbacks in a sales role, and what strategies do you use to bounce back?
- How do you balance the need for results with maintaining a patient-centered, compassionate approach to customer care?
ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to grow both personally and professionally.
⚠️ Potential Challenges
- Working with a diverse senior population, each with unique needs and preferences
- Managing a high volume of leads and maintaining a strong pipeline
- Balancing the need for results with maintaining a patient-centered, compassionate approach to customer care
- Adapting to changes in the market, regulations, or company priorities
- Managing a flexible work schedule, including occasional evenings and weekends
ASSUMPTION: ChenMed's unique approach to primary care and focus on geriatric care present both opportunities and challenges for its Membership Growth Consultants.
📈 Similar Roles Comparison
- Unlike traditional sales roles, this position focuses on building relationships with senior citizens and community partners rather than cold calling or door-to-door sales.
- ChenMed's unique approach to primary care allows for more time spent with patients, getting to know their concerns, and better serving their needs.
- This role offers opportunities for career growth and development within the company, as well as the potential to make a significant impact on the lives of senior patients.
ASSUMPTION: This role is unique in its focus on geriatric care and patient-centered approach, offering a rewarding career path for the right candidate.
📝 Sample Projects
- Planning and executing a successful health fair or community event that results in a significant number of new patient enrollments
- Developing and implementing a targeted marketing campaign to reach a specific senior population and drive membership growth
- Building and maintaining strong relationships with key community partners, resulting in a steady stream of new patient referrals
ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to take on challenging projects that drive membership growth.
❓ Key Questions to Ask During Interview
- How does ChenMed differentiate itself from other primary care providers, and what unique benefits does this offer to patients and employees?
- What opportunities are there for career growth and development within the company?
- How does ChenMed support its employees in maintaining a healthy work-life balance, especially for those working in a fast-paced, dynamic environment?
- What challenges does the company face in the coming years, and how can this role contribute to addressing them?
- How does ChenMed measure the success of its Membership Growth Consultants, and what key performance indicators (KPIs) should I focus on to excel in this role?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to understanding ChenMed's mission and values.
📌 Next Steps for Applicants
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://chenmed.wd1.myworkdayjobs.com/ChenMed/job/Maple-Heights/Membership-Growth-Consultant_R0043841
- Tailor your resume and cover letter to highlight your relevant sales experience, communication skills, and cultural fit with ChenMed.
- Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and adaptability in a fast-paced work environment.
- Research ChenMed's mission, values, and unique approach to primary care to demonstrate your understanding and enthusiasm for the role.
- Follow up with the hiring manager after your interview to express your interest in the position and reiterate your qualifications.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
