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Membership Growth Consultant

ChenMed
Full-time
On-site
Maple Heights, Ohio, United States
πŸš€ Growth Marketing
πŸ“Œ Core Information

πŸ“Œ Core Information

πŸ”Ή Job Title: Membership Growth Consultant

πŸ”Ή Company: ChenMed

πŸ”Ή Location: Maple Heights, Ohio

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Sales & Business Development

πŸ”Ή Date Posted: June 18, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

πŸš€ Job Overview

Key aspects of this role include:

  • Proactively generating sales leads and membership growth through strategic partnerships with senior citizens and local community providers.
  • Planning, coordinating, and executing local events to engage potential patients and drive membership growth.
  • Building and maintaining strong relationships with key local community partners and senior-focused businesses.
  • Collaborating with sales leadership to improve the effectiveness of engagements with distributors, vendors, and community partners.
  • Traveling locally, regionally, and nationwide up to 75% of the time, with work primarily conducted off ChenMed premises.

ASSUMPTION: This role requires a high level of self-motivation, independence, and strong organizational skills to manage multiple priorities in a fast-paced work environment.

πŸ“‹ Key Responsibilities

πŸ“‹ Key Responsibilities

βœ… Develop and execute strategies to generate sales leads and membership growth through productive relationships with senior citizens, key local community partners, and senior-focused businesses.

βœ… Plan, coordinate, and execute local events (e.g., information tables, health fairs, doc talks) to reach and engage potential patients.

βœ… Build and maintain strong relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to drive new patient growth.

βœ… Collaborate with community officials, businesses, and senior outreach programs to develop initiatives that drive new patient growth.

βœ… Schedule one-on-one sales meetings, referral relationships with plan agents, independent brokers, and the senior community to deliver solutions to immediate customer requests.

βœ… Manage vendors and negotiate contracts with venues where events are taking place.

βœ… Recover dormant customers via sales tools and marketing campaigns.

βœ… Deliver prescribed presentations in front of large audiences to educate potential patients on ChenMed's value proposition and healthcare model.

βœ… Develop distribution channels to support new patient enrollment growth and maintain up-to-date client information in the designated customer relationship management (CRM) tool (i.e., SalesForce).

βœ… Engage with new patients through and beyond their first appointment, maintaining relationships to positively impact retention and address customer complaints and issues as required.

ASSUMPTION: This role requires exceptional interpersonal and communication skills, with the ability to engage customers in conversation and build trust with potential patients and community partners.

🎯 Required Qualifications

🎯 Required Qualifications

Education: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration, or a related field preferred.

Experience: A minimum of 2 years of successful sales experience is required, with a preference for experience working with seniors or in a business-to-business environment. A minimum of 2 years of business-to-business experience or equivalent management experience is preferred.

Required Skills:

  • Proven sales experience with a track record of exceeding goals.
  • Excellent interpersonal and communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced work environment.
  • Proficient in MS Office (PowerPoint, Excel, Word, and Outlook) and CRM tools (Salesforce).
  • Excellent written and verbal communication skills, including the ability to create persuasive sales presentations and pitch letters.
  • Ability to travel locally, regionally, and nationwide up to 75% of the time, with work primarily conducted off ChenMed premises.
  • Valid Driver's License.

Preferred Skills:

  • Bilingual (English and Spanish).
  • Experience working with Medicare Advantage plans.
  • Knowledge of the healthcare industry and senior care market.

ASSUMPTION: Candidates with a strong business acumen and a high level of motivation will be most successful in this role.

πŸ’° Compensation & Benefits

πŸ’° Compensation & Benefits

Salary Range: $50,000 - $70,000 per year (based on experience level and industry standards for the role, location, and market conditions)

Benefits:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, sick, and holidays)
  • Employee assistance program
  • Tuition reimbursement
  • Professional development opportunities

Working Hours: Full-time, with a flexible schedule that may require occasional evenings and weekends to attend events and meet with customers.

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, location, and market conditions. Actual compensation may vary based on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Medical Practices, focusing on geriatric care and preventive medicine

Company Size: 1,001-5,000 employees (mid-size)

Founded: 1970, with a rich history of transforming healthcare for seniors

Company Description:

  • ChenMed is a privately held, physician-led company that serves underserved seniors with complex chronic diseases.
  • The company's high-touch, VIP, preventive primary care model has been recognized by Fortune, Great Places to Work, and Newsweek.
  • ChenMed operates over 100 centers in 15 states, offering competitive compensation and benefits, and a mission-driven culture.

Company Specialties:

  • Geriatrics
  • Preventative Medicine
  • Alternative Medicine
  • In-House Specialists
  • Acupuncture
  • Vision Care
  • On-Site Testing
  • Patient Education
  • Primary Care
  • Family Medicine
  • Endocrinology
  • Referral Coordination
  • Care Coordinator
  • Customer Service
  • Senior Healthcare
  • On-Site Prescriptions
  • Cardiology
  • Podiatry

Company Website: www.chenmed.com

ASSUMPTION: ChenMed's unique approach to primary care allows it to improve the health and well-being of its patients while providing a fulfilling work environment for its employees.

πŸ“Š Role Analysis

Career Level: Mid-career, with opportunities for growth and advancement within the company

Reporting Structure: This role reports directly to the Sales Manager and works closely with other sales team members and community partners

Work Arrangement: On-site, with frequent travel required for events and customer meetings

Growth Opportunities:

  • Proven success in this role may lead to advancement to the Senior Membership Growth Consultant position or other leadership roles within the company.
  • ChenMed's rapid expansion provides numerous opportunities for career growth and development.

ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to grow both personally and professionally.

🌍 Location & Work Environment

Office Type: ChenMed's offices are designed to be welcoming, comfortable, and convenient for its senior patients, with easy access and ample parking

Office Location(s): 1395 NW 167th Street, Miami Gardens, FL 33169 (Headquarters), with additional locations across the United States

Geographic Context:

  • Maple Heights, Ohio, is a suburb of Cleveland, with a population of approximately 23,000 residents.
  • The area has a diverse community, with a significant senior population.
  • Maple Heights is conveniently located near major highways and offers easy access to nearby attractions and amenities.

Work Schedule: Full-time, with a flexible schedule that may require occasional evenings and weekends to attend events and meet with customers

ASSUMPTION: The work environment at ChenMed is fast-paced, dynamic, and focused on delivering exceptional customer service to its senior patients.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application review
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Final interview with the sales team or other stakeholders
  • Background check and reference check
  • Job offer

Key Assessment Areas:

  • Sales skills and experience
  • Communication and interpersonal skills
  • Problem-solving abilities
  • Cultural fit and alignment with ChenMed's mission and values
  • Adaptability and resilience in a fast-paced work environment

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant sales experience, communication skills, and cultural fit with ChenMed.
  • Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and adaptability in a fast-paced work environment.
  • Research ChenMed's mission, values, and unique approach to primary care to demonstrate your understanding and enthusiasm for the role.
  • Follow up with the hiring manager after your interview to express your interest in the position and reiterate your qualifications.

ATS Keywords: Sales, business development, customer acquisition, community partnerships, event planning, customer relationship management, CRM, Salesforce, Medicare Advantage, senior care, geriatric care, preventive medicine

ASSUMPTION: ChenMed's hiring process is designed to assess candidates' sales skills, communication abilities, and cultural fit with the company's mission and values.

πŸ› οΈ Tools & Technologies

  • CRM: Salesforce
  • Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook)
  • Event planning and management tools (e.g., Eventbrite, Bizzabo)
  • Sales enablement and automation tools (e.g., SalesLoft, HubSpot)
  • Customer engagement and communication tools (e.g., Mailchimp, Constant Contact)

ASSUMPTION: ChenMed provides its employees with the necessary tools and technologies to succeed in their roles and drive membership growth.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Patient-centered care
  • Integrity and honesty
  • Collaboration and teamwork
  • Continuous learning and improvement
  • Diversity, equity, and inclusion

Work Style:

  • Fast-paced and dynamic
  • Results-driven and focused on achieving goals
  • Team-oriented and collaborative
  • Adaptable and resilient in the face of change
  • Committed to delivering exceptional customer service

Self-Assessment Questions:

  • How do you demonstrate patience and empathy when working with senior citizens?
  • How do you handle rejection or setbacks in a sales role, and what strategies do you use to bounce back?
  • How do you balance the need for results with maintaining a patient-centered, compassionate approach to customer care?

ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to grow both personally and professionally.

⚠️ Potential Challenges

  • Working with a diverse senior population, each with unique needs and preferences
  • Managing a high volume of leads and maintaining a strong pipeline
  • Balancing the need for results with maintaining a patient-centered, compassionate approach to customer care
  • Adapting to changes in the market, regulations, or company priorities
  • Managing a flexible work schedule, including occasional evenings and weekends

ASSUMPTION: ChenMed's unique approach to primary care and focus on geriatric care present both opportunities and challenges for its Membership Growth Consultants.

πŸ“ˆ Similar Roles Comparison

  • Unlike traditional sales roles, this position focuses on building relationships with senior citizens and community partners rather than cold calling or door-to-door sales.
  • ChenMed's unique approach to primary care allows for more time spent with patients, getting to know their concerns, and better serving their needs.
  • This role offers opportunities for career growth and development within the company, as well as the potential to make a significant impact on the lives of senior patients.

ASSUMPTION: This role is unique in its focus on geriatric care and patient-centered approach, offering a rewarding career path for the right candidate.

πŸ“ Sample Projects

  • Planning and executing a successful health fair or community event that results in a significant number of new patient enrollments
  • Developing and implementing a targeted marketing campaign to reach a specific senior population and drive membership growth
  • Building and maintaining strong relationships with key community partners, resulting in a steady stream of new patient referrals

ASSUMPTION: Successful candidates will be motivated, results-driven individuals who thrive in a fast-paced, dynamic work environment and are eager to take on challenging projects that drive membership growth.

❓ Key Questions to Ask During Interview

  • How does ChenMed differentiate itself from other primary care providers, and what unique benefits does this offer to patients and employees?
  • What opportunities are there for career growth and development within the company?
  • How does ChenMed support its employees in maintaining a healthy work-life balance, especially for those working in a fast-paced, dynamic environment?
  • What challenges does the company face in the coming years, and how can this role contribute to addressing them?
  • How does ChenMed measure the success of its Membership Growth Consultants, and what key performance indicators (KPIs) should I focus on to excel in this role?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to understanding ChenMed's mission and values.

πŸ“Œ Next Steps for Applicants

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the following link: https://chenmed.wd1.myworkdayjobs.com/ChenMed/job/Maple-Heights/Membership-Growth-Consultant_R0043841
  • Tailor your resume and cover letter to highlight your relevant sales experience, communication skills, and cultural fit with ChenMed.
  • Prepare for behavioral interview questions that focus on your sales experience, problem-solving skills, and adaptability in a fast-paced work environment.
  • Research ChenMed's mission, values, and unique approach to primary care to demonstrate your understanding and enthusiasm for the role.
  • Follow up with the hiring manager after your interview to express your interest in the position and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.