S

Multichannel Marketing Officer

SCI Career Site
Full-time
On-site
Indonesia

πŸ“Œ Core Information

πŸ”Ή Job Title: Multichannel Marketing Officer

πŸ”Ή Company: Save the Children

πŸ”Ή Location: Indonesia

πŸ”Ή Job Type: Full time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: July 4, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing and optimizing donor engagement across Telemarketing, WhatsApp, and Email channels
  • Planning and executing upgrade, reactivation, and appeal campaigns
  • Supervising a team of Agents to drive revenue and maximize donor value
  • Innovating and optimizing channel strategies to improve efficiency and donor value
  • Collaborating with internal teams to ensure channel integration and maintain compliance

ASSUMPTION: This role requires a balance of strategic planning, hands-on campaign management, and team leadership. The ideal candidate will have a strong background in multichannel fundraising or digital marketing, with experience in team management and data analysis.

πŸ“‹ Key Responsibilities

βœ… Plan and implement quarterly campaigns for donor upgrade, reactivation, and emergency appeal

βœ… Collaborate with Content and Data teams to define segments, messaging, and timing for each channel

βœ… Maintain channel performance dashboards and adjust strategies in real-time based on metrics

βœ… Supervise telemarketing teams and monitor performance targets

βœ… Provide training, script updates, quality control, and motivational coaching

βœ… Lead daily huddles, weekly QA reviews, and monthly performance evaluations

βœ… Pilot new contact approaches and test/refine scripts, messaging formats, and channel prioritization

βœ… Track and improve channel efficiency using CPA, conversion rate, and donor value metrics

βœ… Deliver weekly campaign performance updates to leadership and coordinate with internal teams

βœ… Maintain updated knowledge of channel compliance, privacy regulations, and fundraising standards

ASSUMPTION: This role involves a mix of strategic planning, hands-on campaign management, and team leadership. The ideal candidate will have experience in multichannel fundraising, digital marketing, or tele-outreach, with strong data analysis skills and familiarity with CRM platforms.

🎯 Required Qualifications

Education: Bachelor’s degree in Marketing, Communication, or related field

Experience: 3-5 years in multichannel fundraising, digital marketing, or tele-outreach

Required Skills:

  • Excellent knowledge of segmentation, script building, and conversion metrics
  • Strong data analysis skills and familiarity with CRM platforms
  • Team management experience

Preferred Skills:

  • Experience in the non-profit sector
  • Fluency in Indonesian

ASSUMPTION: Given the nature of the role, candidates with experience in multichannel fundraising or digital marketing are strongly encouraged to apply. Familiarity with the non-profit sector and fluency in Indonesian would be beneficial but are not strict requirements.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Marketing Officer role in Indonesia with 3-5 years of experience, the estimated salary range is IDR 15,000,000 - 25,000,000 per month (USD $1,050 - $1,750).

Benefits:

  • Health insurance
  • Retirement plan
  • Generous leave policies
  • Opportunities for professional development

Working Hours: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:00 PM). Occasional evening or weekend work may be required to meet campaign deadlines.

ASSUMPTION: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications. The benefits listed are typical for a role of this level in the non-profit sector in Indonesia.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Save the Children is a leading international non-governmental organization that works to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts.

Company Size: Save the Children has a global workforce of over 25,000 people working in more than 100 countries. In Indonesia, the organization has around 1,000 employees.

Founded: Save the Children was founded in the United Kingdom in 1919 and has been operating in Indonesia since 1979.

Company Description:

  • Save the Children is a global organization with a mission to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.
  • The organization focuses on improving children's lives through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts.
  • Save the Children works in over 100 countries, including Indonesia, where it has been operating since 1979.

Company Specialties:

  • Education
  • Health
  • Emergency Response
  • Child Protection

Company Website: www.savethechildren.org

ASSUMPTION: Save the Children is a well-established organization with a strong global presence and a significant impact on children's lives worldwide. The organization's work in Indonesia focuses on improving the lives of vulnerable children through various programs and interventions.

πŸ“Š Role Analysis

Career Level: This role is at the mid-level career stage, requiring a balance of strategic planning, hands-on campaign management, and team leadership.

Reporting Structure: The Multichannel Marketing Officer reports directly to the Head of Marketing and works closely with the Content, Data, Retention, and Product teams.

Work Arrangement: This is an on-site role based in Indonesia, with occasional remote work possible for campaign management and team coordination.

Growth Opportunities:

  • Progression to a senior marketing role within the organization
  • Expansion of responsibilities to include additional channels or regions
  • Opportunities for professional development and training

ASSUMPTION: This role offers opportunities for career growth and professional development within the organization. Candidates should be eager to take on new challenges and expand their skills and knowledge in the marketing field.

🌍 Location & Work Environment

Office Type: Save the Children's Indonesia office is a modern, collaborative workspace with a focus on open communication and teamwork.

Office Location(s): The primary office is located in Jakarta, with additional offices in other major cities across Indonesia.

Geographic Context:

  • Indonesia is the world's fourth most populous country, with a diverse range of cultures, languages, and religions.
  • The country faces significant challenges in poverty reduction, education, and healthcare, providing ample opportunities for Save the Children's work.
  • Jakarta, the capital and largest city, is a bustling metropolis with a mix of traditional and modern architecture, and a vibrant cultural scene.

Work Schedule: The standard workweek is Monday to Friday, with occasional evening or weekend work required to meet campaign deadlines.

ASSUMPTION: The work environment at Save the Children is collaborative and inclusive, with a strong focus on teamwork and open communication. The organization's offices are modern and well-equipped, providing a comfortable and productive workspace for employees.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager
  • Final interview with senior leadership

Key Assessment Areas:

  • Campaign management skills
  • Team leadership and coaching abilities
  • Data analysis and interpretation skills
  • Cultural fit and alignment with Save the Children's mission and values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience in multichannel fundraising, digital marketing, or tele-outreach.
  • Demonstrate your understanding of segmentation, script building, and conversion metrics in your application materials.
  • Showcase your team management experience and ability to lead and motivate a team.
  • Prepare for interview questions related to campaign strategy, channel optimization, and team supervision.

ATS Keywords: Multichannel Fundraising, Digital Marketing, Telemarketing, WhatsApp, Email, Campaign Strategy, Team Management, Data Analysis, CRM Platforms, Segmentation, Script Building, Conversion Metrics

ASSUMPTION: The application process for this role is likely to involve several stages, including an initial screening, phone or video interview, and final interview with senior leadership. Candidates should be prepared to demonstrate their relevant experience and skills throughout the process.

πŸ› οΈ Tools & Technologies

  • CRM platform (e.g., Salesforce, Microsoft Dynamics 365)
  • Marketing automation tools (e.g., HubSpot, Marketo)
  • Data analysis tools (e.g., Excel, Google Analytics)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the organization's preferences and existing infrastructure. Candidates should be comfortable learning and adapting to new tools as needed.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Ambition
  • Collaboration
  • Creativity
  • Integrity

Work Style:

  • Results-driven
  • Collaborative
  • Adaptable
  • Data-informed

Self-Assessment Questions:

  • Do you thrive in a fast-paced, dynamic environment?
  • Are you comfortable leading and motivating a team to achieve results?
  • Do you have a strong data-driven approach to decision-making?

ASSUMPTION: Save the Children values employees who are ambitious, collaborative, creative, and integrity-driven. Candidates should assess their fit with these values and work style preferences before applying.

⚠️ Potential Challenges

  • Managing a team with varying levels of experience and skill
  • Balancing strategic planning with hands-on campaign management
  • Adapting to changing campaign priorities and deadlines
  • Working in a fast-paced, dynamic environment with tight deadlines

ASSUMPTION: This role presents several challenges, including team management, balancing strategic and tactical responsibilities, and working in a fast-paced environment. Candidates should be prepared to tackle these challenges head-on and demonstrate their ability to thrive in a dynamic work environment.

πŸ“ˆ Similar Roles Comparison

  • Unlike related roles in for-profit organizations, this role focuses on driving revenue and maximizing donor value for a non-profit cause.
  • While the core responsibilities may overlap with marketing roles in other sectors, the unique context of non-profit fundraising requires a strong understanding of donor engagement and retention strategies.
  • Career progression in this role may involve expanding responsibilities to include additional channels or regions, or moving into a senior marketing role within the organization.

ASSUMPTION: This role differs from similar marketing roles in other sectors due to its focus on non-profit fundraising and donor engagement. Candidates should be aware of these differences and tailor their application materials accordingly.

πŸ“ Sample Projects

  • Developing and executing a successful upgrade campaign to increase recurring donations
  • Implementing a new WhatsApp messaging strategy to improve engagement and conversion rates
  • Analyzing campaign performance data to identify trends and optimize channel strategies

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the Multichannel Marketing Officer. Candidates should be prepared to discuss their relevant experience and skills in relation to these projects during the interview process.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Marketing department?
  • How does the organization support the professional development and growth of its employees?
  • What are the most significant challenges facing the organization's fundraising efforts in Indonesia?
  • How does the organization measure the success of its multichannel fundraising campaigns?
  • What is the typical career path for someone in this role, and what opportunities exist for growth and advancement?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the organization's priorities. Candidates should prepare thoughtful questions that demonstrate their interest in and understanding of the role and the organization.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the Save the Children careers portal
  • Tailor your resume and cover letter to highlight your relevant experience in multichannel fundraising, digital marketing, or tele-outreach.
  • Prepare for interview questions related to campaign strategy, channel optimization, and team supervision.
  • Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.