🔹 Job Title: Multichannel Marketing Officer
🔹 Company: Save the Children
🔹 Location: Indonesia
🔹 Job Type: Full time
🔹 Category: Marketing
🔹 Date Posted: July 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a balance of strategic planning, hands-on campaign management, and team leadership. The ideal candidate will have a strong background in multichannel fundraising or digital marketing, with experience in team management and data analysis.
✅ Plan and implement quarterly campaigns for donor upgrade, reactivation, and emergency appeal
✅ Collaborate with Content and Data teams to define segments, messaging, and timing for each channel
✅ Maintain channel performance dashboards and adjust strategies in real-time based on metrics
✅ Supervise telemarketing teams and monitor performance targets
✅ Provide training, script updates, quality control, and motivational coaching
✅ Lead daily huddles, weekly QA reviews, and monthly performance evaluations
✅ Pilot new contact approaches and test/refine scripts, messaging formats, and channel prioritization
✅ Track and improve channel efficiency using CPA, conversion rate, and donor value metrics
✅ Deliver weekly campaign performance updates to leadership and coordinate with internal teams
✅ Maintain updated knowledge of channel compliance, privacy regulations, and fundraising standards
ASSUMPTION: This role involves a mix of strategic planning, hands-on campaign management, and team leadership. The ideal candidate will have experience in multichannel fundraising, digital marketing, or tele-outreach, with strong data analysis skills and familiarity with CRM platforms.
Education: Bachelor’s degree in Marketing, Communication, or related field
Experience: 3-5 years in multichannel fundraising, digital marketing, or tele-outreach
Required Skills:
Preferred Skills:
ASSUMPTION: Given the nature of the role, candidates with experience in multichannel fundraising or digital marketing are strongly encouraged to apply. Familiarity with the non-profit sector and fluency in Indonesian would be beneficial but are not strict requirements.
Salary Range: Based on industry standards for a Marketing Officer role in Indonesia with 3-5 years of experience, the estimated salary range is IDR 15,000,000 - 25,000,000 per month (USD $1,050 - $1,750).
Benefits:
Working Hours: Full-time position with standard office hours (Monday-Friday, 9:00 AM - 5:00 PM). Occasional evening or weekend work may be required to meet campaign deadlines.
ASSUMPTION: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience and qualifications. The benefits listed are typical for a role of this level in the non-profit sector in Indonesia.
Industry: Save the Children is a leading international non-governmental organization that works to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war, and other conflicts.
Company Size: Save the Children has a global workforce of over 25,000 people working in more than 100 countries. In Indonesia, the organization has around 1,000 employees.
Founded: Save the Children was founded in the United Kingdom in 1919 and has been operating in Indonesia since 1979.
Company Description:
Company Specialties:
Company Website: www.savethechildren.org
ASSUMPTION: Save the Children is a well-established organization with a strong global presence and a significant impact on children's lives worldwide. The organization's work in Indonesia focuses on improving the lives of vulnerable children through various programs and interventions.
Career Level: This role is at the mid-level career stage, requiring a balance of strategic planning, hands-on campaign management, and team leadership.
Reporting Structure: The Multichannel Marketing Officer reports directly to the Head of Marketing and works closely with the Content, Data, Retention, and Product teams.
Work Arrangement: This is an on-site role based in Indonesia, with occasional remote work possible for campaign management and team coordination.
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and professional development within the organization. Candidates should be eager to take on new challenges and expand their skills and knowledge in the marketing field.
Office Type: Save the Children's Indonesia office is a modern, collaborative workspace with a focus on open communication and teamwork.
Office Location(s): The primary office is located in Jakarta, with additional offices in other major cities across Indonesia.
Geographic Context:
Work Schedule: The standard workweek is Monday to Friday, with occasional evening or weekend work required to meet campaign deadlines.
ASSUMPTION: The work environment at Save the Children is collaborative and inclusive, with a strong focus on teamwork and open communication. The organization's offices are modern and well-equipped, providing a comfortable and productive workspace for employees.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Multichannel Fundraising, Digital Marketing, Telemarketing, WhatsApp, Email, Campaign Strategy, Team Management, Data Analysis, CRM Platforms, Segmentation, Script Building, Conversion Metrics
ASSUMPTION: The application process for this role is likely to involve several stages, including an initial screening, phone or video interview, and final interview with senior leadership. Candidates should be prepared to demonstrate their relevant experience and skills throughout the process.
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the organization's preferences and existing infrastructure. Candidates should be comfortable learning and adapting to new tools as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Save the Children values employees who are ambitious, collaborative, creative, and integrity-driven. Candidates should assess their fit with these values and work style preferences before applying.
ASSUMPTION: This role presents several challenges, including team management, balancing strategic and tactical responsibilities, and working in a fast-paced environment. Candidates should be prepared to tackle these challenges head-on and demonstrate their ability to thrive in a dynamic work environment.
ASSUMPTION: This role differs from similar marketing roles in other sectors due to its focus on non-profit fundraising and donor engagement. Candidates should be aware of these differences and tailor their application materials accordingly.
ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges faced by the Multichannel Marketing Officer. Candidates should be prepared to discuss their relevant experience and skills in relation to these projects during the interview process.
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the organization's priorities. Candidates should prepare thoughtful questions that demonstrate their interest in and understanding of the role and the organization.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.