📌 Core Information
🔹 Job Title: Operational Communications Manager
🔹 Company: Capita
🔹 Location: Sofia, Bulgaria
🔹 Job Type: Full-time, On-site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: June 16, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Developing and delivering internal communications strategies for Poland and Bulgaria delivery organizations
- Providing communications support and strategic counsel to senior operational leaders
- Managing and containing reputational risks
- Creating and maintaining effective communication channels, with a focus on digital platforms
ASSUMPTION: This role requires a high level of stakeholder management, strategic thinking, and strong communication skills to effectively support the delivery organizations and manage risks.
📋 Key Responsibilities
✅ Develop and deliver an internal communications strategy to support the Poland and Bulgaria delivery organizations in achieving strategic objectives
✅ Build and sustain excellent relationships with key stakeholders in the Poland and Bulgaria delivery organizations and the Divisional Communications Team
✅ Provide communications support and strategic counsel to senior operational leaders in the Poland and Bulgaria delivery organizations
✅ Collaborate with key stakeholders to manage and contain reputational risks
✅ Develop, manage, and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels
✅ Plan, write, and produce high-quality, engaging content for various communications channels
✅ Provide communications advice and suggestions to business units and stakeholders on communications and engagement initiatives and objectives
ASSUMPTION: This role requires a proactive approach to communications, strong writing skills, and the ability to work effectively with various stakeholders to achieve desired business outcomes.
🎯 Required Qualifications
Education: Degree level or equivalent communications qualification
Experience: Significant experience (5-10 years) in developing and managing internal and external communications strategies in corporate, multi-country, multi-client, customer-facing environments
Required Skills:
- Proven track record in delivering high-impact communications to deliver desired business outcomes
- Crisis and incident management communications experience
- Branding and campaign experience
- Experience in managing external suppliers to deliver communications/branding briefs
- Broad understanding of current and future communications, branding, and engagement tools and techniques
- Excellent verbal and written skills with the ability to write for various media
- Experience in establishing and managing traditional and digital communication channels
- Highly customer-focused with the capability to work to tight deadlines in a changing and dynamic environment
- Excellent communications planning skills
Preferred Skills:
- Experience working in a multinational environment with strong ties to UK business culture
- Fluency in Polish and/or Bulgarian
ASSUMPTION: Candidates should have a strong background in internal communications, stakeholder management, and crisis communications, with a proven track record of delivering high-impact communications.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Sofia, Bulgaria, is typically between BGN 35,000 and BGN 50,000 per year (€18,000 - €26,000), depending on experience and qualifications. This is an estimate based on market research and may vary.
Benefits:
- Food stamps
- Additional medical insurance
- Employee Referral Scheme
- Friendly work atmosphere and positive environment
- Access to Employee Network Groups
Working Hours: Full-time, typically Monday to Friday, 8:30 AM to 5:30 PM, with flexibility for occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Capita operates in the IT Services and IT Consulting industry, providing business process services, driven by data, technology, and people.
Company Size: Capita is a large organization with over 55,000 employees, operating in the UK, Europe, India, and South Africa. This means there are ample opportunities for career growth and development.
Founded: Capita was founded in 1984 and has since grown to become a leading provider of business process services.
Company Description:
- Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
- The company operates across eight countries and supports primarily UK and European clients with people-based services underpinned by market-leading technology.
- Capita’s areas of focus include Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres, and Pensions Solutions.
Company Specialties:
- Health
- Insurance
- IT services
- Local government services
- HR and Payroll
- Pensions
- Recruitment
- Secure systems
- Learning and development
- Property
- Business travel
- Digital transformation
- Automation
- Adult social care
- Consulting
- AI and Digital Services
Company Website: http://www.capita.com
ASSUMPTION: Capita is a large, multinational organization with a diverse range of services, providing ample opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level management career stage, with opportunities for growth and progression within the organization.
Reporting Structure: The Operational Communications Manager reports directly to the Poland & Bulgaria Operational Delivery leadership team and works closely with the Divisional Communications Team.
Work Arrangement: This role is on-site, based in Sofia, Bulgaria, with occasional flexibility for remote work as needed.
Growth Opportunities:
- Progression to a permanent role or a similar position in another Capita location
- Expanding responsibilities within the Poland and Bulgaria delivery organizations
- Gaining experience in a multinational environment with strong ties to UK business culture
ASSUMPTION: This role offers opportunities for career growth and development within the organization, as well as the chance to gain experience working in a multinational environment.
🌍 Location & Work Environment
Office Type: Capita's Sofia office is a modern, collaborative workspace with a friendly and positive environment.
Office Location(s): Sofia, Bulgaria
Geographic Context:
- Sofia is the capital and largest city of Bulgaria, with a population of over 1.2 million people.
- The city offers a mix of historic and modern attractions, with a vibrant cultural scene and a relatively low cost of living compared to other European capitals.
- Sofia has a continental climate, with warm summers and cold, snowy winters.
Work Schedule: The typical work schedule is Monday to Friday, 8:30 AM to 5:30 PM, with flexibility for occasional overtime as needed.
ASSUMPTION: The Sofia office provides a modern, collaborative work environment, with a friendly and positive atmosphere. The city of Sofia offers a mix of historic and modern attractions, with a relatively low cost of living compared to other European capitals.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- On-site or virtual interview with the Poland & Bulgaria Operational Delivery leadership team and the Divisional Communications Team
- Final interview with the relevant stakeholders
Key Assessment Areas:
- Communication skills and experience in developing and managing internal communications strategies
- Stakeholder management and relationship-building skills
- Crisis management and risk assessment experience
- Cultural fit and alignment with Capita's values
Application Tips:
- Highlight your relevant experience in internal communications, stakeholder management, and crisis communications
- Tailor your resume and cover letter to emphasize your skills and experience in the required areas
- Prepare examples of your communication strategies and campaigns to discuss during the interview
- Research Capita's values and be prepared to discuss how your personal values align with the company's
ATS Keywords: Internal Communications, Stakeholder Management, Crisis Management, Branding, Campaign Management, Digital Communication, Content Creation, Communications Strategy, Engagement Tools, Customer Focus, Planning Skills, Verbal Skills, Written Skills, Multi-country Experience, Influencing Skills, Relationship Building
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on communication skills, stakeholder management, and crisis management experience. Applicants should tailor their resumes and cover letters to highlight their relevant skills and experience.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Microsoft Project)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Design and content creation tools (e.g., Adobe Creative Suite, Canva)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the projects and campaigns being managed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Collaborative
- Innovative
- Responsible
- Inclusive
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Results-driven and focused on delivering business outcomes
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you have experience working in a multinational environment with strong ties to UK business culture?
- Are you comfortable working in a dynamic and changing environment, with tight deadlines?
- Do you have a customer-centric mindset and a focus on delivering business outcomes?
ASSUMPTION: Capita values a customer-centric, collaborative, and innovative work environment. Applicants should assess their fit with these values and the company's work style before applying.
⚠️ Potential Challenges
- Managing reputational risks and crises in a multinational, multi-client environment
- Balancing the needs and priorities of various stakeholders, including clients, employees, and the broader organization
- Adapting to a dynamic and changing work environment, with tight deadlines
- Working effectively in a multinational environment with strong ties to UK business culture
ASSUMPTION: This role presents unique challenges related to managing reputational risks, balancing stakeholder needs, and working effectively in a multinational environment.
📈 Similar Roles Comparison
- This role differs from similar positions in other organizations in its focus on supporting Poland and Bulgaria delivery organizations and managing reputational risks in a multinational, multi-client environment.
- Industry-specific context: Capita's focus on IT Services and IT Consulting sets this role apart from similar positions in other industries.
- Career path comparison: This role offers opportunities for career growth and development within Capita, with potential progression to a permanent role or a similar position in another Capita location.
ASSUMPTION: This role is unique in its focus on supporting Poland and Bulgaria delivery organizations and managing reputational risks in a multinational, multi-client environment within the IT Services and IT Consulting industry.
📝 Sample Projects
- Developing and implementing an internal communications strategy to support a major organizational change initiative
- Managing a crisis communication response to a significant incident or data breach
- Creating and executing a branding campaign to launch a new product or service offering
ASSUMPTION: These sample projects illustrate the range of communications challenges and opportunities that may arise in this role, requiring a diverse skill set and strategic approach.
❓ Key Questions to Ask During Interview
- Can you describe the current internal communications landscape within the Poland and Bulgaria delivery organizations, and how this role will support its evolution?
- How does this role collaborate with the Divisional Communications Team, and what opportunities are there for knowledge sharing and best practice adoption?
- What are the most significant reputational risks facing the Poland and Bulgaria delivery organizations, and how can this role help to mitigate them?
- What are the key priorities for this role in the first 90 days, and how will success be measured?
- How does Capita support the professional development and growth of its employees, particularly in this role?
ASSUMPTION: These questions are designed to provide insight into the role's priorities, expectations, and opportunities for growth and development within Capita.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experience in internal communications, stakeholder management, and crisis communications
- Prepare examples of your communication strategies and campaigns to discuss during the interview
- Research Capita's values and be prepared to discuss how your personal values align with the company's
- Follow up with the hiring manager one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
