📌 Core Information
🔹 Job Title: Operations Manager - Account Management Ops (f/m/d)
🔹 Company: Zenjob
🔹 Location: Berlin, Germany
🔹 Job Type: Hybrid (On-site & Remote)
🔹 Category: Operations, Management
🔹 Date Posted: April 25, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: Hybrid (On-site & Remote)
🚀 Job Overview
Key aspects of this role include:
- Managing operations on large and significant customer projects
- Serving as the primary point of contact for customers, handling inquiries, and ensuring efficient resolution
- Optimizing operational processes to maximize client satisfaction and improve Zenjob's efficiency
- Collaborating with internal teams to ensure smooth customer communication and service
ASSUMPTION: This role requires a balance of strong communication skills, operational expertise, and a customer-centric mindset. It is ideal for candidates with experience in operations management, customer support, or similar roles, particularly in the context of large clients or projects.
📋 Key Responsibilities
✅ Operational Process Management: Ensure smooth execution of operational processes, coordinate daily communication with customers and Zenjobbers, and facilitate efficient handling of all inquiries
✅ Process Optimization: Identify improvement opportunities, continuously enhance team efficiency, collect customer feedback, and drive process improvements in collaboration with relevant stakeholders
✅ AM Dispositions Team Support: Work closely with the AM Dispositions Team to assist in operational tasks and system settings, as well as screen Zenjobbers
✅ Product Consultation: Leverage deep product knowledge to advise customers and ensure optimal utilization of Zenjob's features and functions
ASSUMPTION: This role involves a high degree of customer interaction and problem-solving, requiring strong communication skills, patience, and a proactive approach to issue resolution.
🎯 Required Qualifications
Education: Completed degree or comparable training
Experience: Proven experience in operations management, customer support, or a similar role, ideally with large clients or projects
Required Skills:
- Fluency in German and English
- Excellent communication skills and a strong service mentality
- Proven project management skills or experience in developing new processes
- Hands-on mentality and a proactive approach to driving customer success
- Strong affinity for digital solutions and tools such as Salesforce, Aircall, and Asana
Preferred Skills:
- Experience in the staffing or tech industry
- Familiarity with Zenjob's platform and services
ASSUMPTION: Candidates with a background in operations management, customer support, or a related field, along with strong communication skills and a customer-centric mindset, will be well-suited to this role.
💰 Compensation & Benefits
Salary Range: €45,000 - €60,000 per year (gross), depending on experience and qualifications. This estimate is based on industry standards for mid-level operations management roles in the tech sector in Berlin.
Benefits:
- Performance-based compensation
- 28 paid vacation days, with the possibility of up to 30 days after 2 years of service
- Special leave for charitable work
- Paid educational leave
- Hybrid work model, allowing for flexible work arrangements
- Personal development focus, including an annual continuing education budget of €750 and mentorship opportunities
- Public transport mobility tool credit (€40)
- Urban Sports Club subsidy (€30) and Fit X membership discount (25%)
- Tax-free digital meal vouchers (€40)
- Quarterly team events
Working Hours: Full-time (40 hours/week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience, skills, and negotiation.
📌 Applicant Insights
🔍 Company Context
Industry: Zenjob operates in the technology, information, and internet sector, focusing on digital staffing solutions for fluctuating needs
Company Size: Zenjob is a mid-sized company with 201-500 employees, offering a dynamic and collaborative work environment
Founded: Zenjob was founded in 2015 and has since grown to serve over 3,500 companies and 50,000 temporary workers across 39 cities in Germany
Company Description:
- Zenjob offers a 100% digital platform that quickly and reliably provides qualified temporary staff to businesses
- The company's AI-enabled software fills over 70% of all shifts within 24 hours, ensuring flexibility and cost-effectiveness for clients
- Zenjob's unique platform technology enables scalable staffing solutions that meet the needs of today's employers and employees
Company Specialties:
- Business development
- Human resources
- Legal
- Product
- Sales
- Customer care
- Operations
- Onboarding
- Talent care
- Talent operations
- Talent recruiting
- Student jobs
- Student recruiting
Company Website: https://www.zenjob.com/de/personal/
ASSUMPTION: Zenjob's focus on digital staffing solutions and AI-driven technology makes it an innovative and forward-thinking company in the staffing industry.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Head of Operations or a similar manager
Work Arrangement: Hybrid (On-site & Remote) with flexible scheduling
Growth Opportunities:
- Progression to a senior operations management role or a similar leadership position
- Expansion of responsibilities as Zenjob continues to grow and enter new markets
- Potential to specialize in specific areas, such as process optimization or customer experience
ASSUMPTION: This role offers opportunities for professional growth and development within Zenjob's expanding organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office spaces in central Berlin
Office Location(s): Stromstraße 15, Etage 3, Berlin, Germany
Geographic Context:
- Berlin is a vibrant, multicultural city with a thriving tech industry
- The office is located in the central Mitte district, with easy access to public transportation and amenities
- The city offers a high quality of life, with numerous cultural attractions, green spaces, and recreational opportunities
Work Schedule: Full-time (40 hours/week) with flexible scheduling and the possibility of working from home
ASSUMPTION: Zenjob's office environment fosters collaboration and innovation, with a strong focus on employee well-being and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager
- Final interview with the team or additional stakeholders
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer focus
- Operational expertise and problem-solving abilities
- Cultural fit and alignment with Zenjob's values
- Technical proficiency with relevant tools and platforms
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Zenjob's platform and services in your application materials
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and customer service experience
ATS Keywords: Operations, Account Management, Customer Support, Process Optimization, Project Management, Digital Solutions, Salesforce, Aircall, Asana, Staffing, Tech Industry
ASSUMPTION: Zenjob's recruitment process is designed to assess candidates' skills, cultural fit, and potential for success in the role.
🛠️ Tools & Technologies
- Salesforce (CRM)
- Aircall (CTI)
- Asana (Project Management)
- Microsoft Office Suite
- Google Workspace
ASSUMPTION: Familiarity with these tools and technologies is beneficial but not always required, as Zenjob provides training and support for new hires.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation and continuous improvement
- Collaboration and teamwork
- Integrity and transparency
- Empowerment and accountability
Work Style:
- Dynamic and fast-paced, with a focus on results and impact
- Collaborative and supportive, with a strong emphasis on teamwork
- Flexible and adaptable, with a willingness to take on new challenges and responsibilities
Self-Assessment Questions:
- Do you have strong communication skills and a customer-centric mindset?
- Are you proactive, results-driven, and able to work independently as well as in a team?
- Do you thrive in a dynamic, fast-paced environment and enjoy taking on new challenges?
ASSUMPTION: Zenjob's company culture emphasizes collaboration, innovation, and a strong customer focus, making it an ideal fit for candidates with a similar mindset.
⚠️ Potential Challenges
- Handling high volumes of customer inquiries and ensuring efficient resolution
- Managing multiple projects and priorities simultaneously
- Adapting to changes in customer needs and market demands
- Working in a fast-paced, dynamic environment with tight deadlines
ASSUMPTION: These challenges can be overcome with strong communication skills, operational expertise, and a proactive, customer-centric approach.
📈 Similar Roles Comparison
- Operations Manager vs. Operations Director/VP: The former focuses more on day-to-day operations and customer support, while the latter oversees strategic planning and team leadership
- Operations Manager vs. Project Manager: Both roles involve process optimization and stakeholder management, but the Operations Manager focuses more on customer support and service, while the Project Manager may have a broader scope of responsibilities
- Operations Manager vs. Customer Success Manager: Both roles prioritize customer satisfaction, but the Operations Manager focuses more on operational processes and service delivery, while the Customer Success Manager focuses on customer retention and growth
ASSUMPTION: Understanding the differences between these roles can help candidates identify the best fit for their skills, experience, and career goals.
📝 Sample Projects
- Optimizing operational processes to reduce response times and improve customer satisfaction
- Developing and implementing a new customer feedback system to drive continuous improvement
- Collaborating with the AM Dispositions Team to streamline Zenjobber screening and onboarding processes
ASSUMPTION: These sample projects illustrate the operational and customer-focused nature of the role and the opportunities for process improvement and innovation.
❓ Key Questions to Ask During Interview
- How does this role contribute to Zenjob's overall mission and strategic goals?
- What are the most significant challenges facing the operations team, and how can this role address them?
- How does Zenjob support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Zenjob measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
ASSUMPTION: Asking thoughtful, informed questions demonstrates your interest in the role and helps you better understand the company's priorities and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and customer service experience
- Research Zenjob's platform, services, and company culture to demonstrate your understanding and enthusiasm for the role
- Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
