📌 Core Information
🔹 Job Title: Partner Experience Manager, Prime Video - Global Shared Services (GSS)
🔹 Company: Amazon
🔹 Location: San José, Costa Rica
🔹 Job Type: Full-time
🔹 Category: Marketing & Advertising
🔹 Date Posted: April 6, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (San José, Costa Rica)
🚀 Job Overview
Key aspects of this role include:
- Building relationships with key partners within Prime Video’s Regional Marketing teams
- Managing the partnership lifecycle, including migration of new processes into Global Shared Services
- Improving processes and increasing efficiency through cross-functional collaboration
- Leading projects for cross-functional teams focused on the delivery of new features, services, or systems
ASSUMPTION: This role requires strong analytical and quantitative skills, as well as the ability to drive process enhancements based on feedback and data analysis.
📋 Key Responsibilities
✅ Build and maintain strong relationships with regional marketing partners, acting as their primary point of contact
✅ Identify and drive process/tool enhancements opportunities to improve partner experience based on feedback, data analysis, and gaps identified through escalations and business reviews
✅ Oversee key initiatives for regional partners, liaising with key internal Amazon teams to drive progress against mutual goals
✅ Facilitate project-related team meetings to ensure all stakeholders are aligned and action steps are communicated
✅ Gather business requirements, document functional and design specifications, identify appropriate resources, assemble project teams, and develop milestones and launch schedules for project delivery
✅ Manage project deliverables, milestones, and collect feedback to help evolve Global Scaled Services with the support of the team
ASSUMPTION: This role involves a high degree of cross-functional collaboration and influence over authority to drive project deliverables.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 2-5 years of experience in project management, marketing, or a related field
Required Skills:
- Strong analytical and quantitative skills
- Proven ability to drive process enhancements based on feedback and data analysis
- Excellent communication and stakeholder management skills
- Ability to work independently and in a highly collaborative environment
- Fluency in English
Preferred Skills:
- Experience working in a global or cross-functional team
- Fluency in Spanish
ASSUMPTION: Candidates should have a proven track record of driving process improvements and managing cross-functional projects.
💰 Compensation & Benefits
Salary Range: The salary range for this role in San José, Costa Rica is approximately ₡6,000,000 - ₡8,000,000 per year (USD $10,500 - $14,000). This is an estimate based on industry standards for the role, experience level, and location.
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Maternity and paternity leave
- Employee discounts
Working Hours: Full-time position with standard office hours (Monday-Friday, 8:00 AM - 5:00 PM). Occasional overtime may be required.
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon operates in the e-commerce, retail, and technology sectors, with a focus on customer experience and innovation.
Company Size: Amazon is a large corporation with over 1,000,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon is committed to being Earth's most customer-centric company.
Company Specialties:
- E-commerce and retail
- Technology and innovation
- Streaming services (Prime Video, Amazon Music, etc.)
- Cloud computing (Amazon Web Services)
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse business segments offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the mid-level career stage, with opportunities for growth into senior roles within the Global Shared Services team or other departments.
Reporting Structure: The Partner Experience Manager reports directly to the Global Shared Services Manager.
Work Arrangement: This role is based on-site in San José, Costa Rica, with the possibility of occasional remote work.
Growth Opportunities:
- Expanding responsibilities within the Global Shared Services team
- Transitioning to a role within another department, such as Regional Marketing or Product Management
- Developing expertise in project management, process improvement, or stakeholder management
ASSUMPTION: This role offers opportunities for career growth and development within Amazon's Global Shared Services team or other departments.
🌍 Location & Work Environment
Office Type: Amazon's San José, Costa Rica office is a modern, collaborative workspace with on-site amenities.
Office Location(s): San José, Costa Rica
Geographic Context:
- San José is the capital and largest city of Costa Rica, with a population of approximately 335,000 people.
- The city is known for its vibrant culture, historic architecture, and natural surroundings.
- Costa Rica is a Central American country with a tropical climate and a high standard of living.
Work Schedule: Standard office hours (Monday-Friday, 8:00 AM - 5:00 PM) with occasional overtime as needed.
ASSUMPTION: San José, Costa Rica offers a unique blend of urban and natural environments, with a high quality of life and a growing tech industry.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager
- On-site or virtual interview with a panel of team members
- Final round interview with the Global Shared Services Manager
Key Assessment Areas:
- Analytical and quantitative skills
- Process improvement and project management skills
- Communication and stakeholder management skills
- Cultural fit with Amazon's leadership principles
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and collaboration skills
- Research Amazon's leadership principles and be prepared to discuss how you embody them in your work
ATS Keywords: Partner Experience Manager, Global Shared Services, Project Management, Process Improvement, Stakeholder Management, Amazon, Prime Video, Marketing, Customer Experience
ASSUMPTION: The interview process for this role will focus on assessing the candidate's analytical, project management, and communication skills, as well as their cultural fit with Amazon's leadership principles.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, JIRA, Trello)
- Data analysis tools (e.g., Excel, Google Analytics)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: This role requires proficiency in Microsoft Office Suite and project management tools, as well as familiarity with data analysis and communication tools.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Invent and simplify
- Bias for action
- Frugality
- Long-term thinking
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and cross-functional teamwork
- Data-driven decision-making
- Focus on innovation and continuous improvement
Self-Assessment Questions:
- Do you have a strong bias for action and a customer-centric mindset?
- Are you comfortable working in a fast-paced, dynamic environment with tight deadlines?
- Do you thrive in a collaborative, cross-functional team setting, and are you able to influence others without direct authority?
ASSUMPTION: Candidates should be able to demonstrate a strong fit with Amazon's leadership principles and a willingness to embrace the company's fast-paced, dynamic work environment.
⚠️ Potential Challenges
- The role may require occasional overtime to meet project deadlines
- Cross-functional collaboration may present communication and coordination challenges
- Working in a global team may require flexibility with working hours to accommodate time zone differences
- The role may involve managing conflicting priorities and navigating complex organizational structures
ASSUMPTION: These challenges can be mitigated through strong communication, project management, and stakeholder management skills.
📈 Similar Roles Comparison
- This role is unique in its focus on partner experience management within Amazon's Global Shared Services team
- Similar roles in other organizations may include Partner Success Manager, Customer Experience Manager, or Project Manager
- Career paths for this role may include transitioning to a role within another department, such as Regional Marketing or Product Management
ASSUMPTION: This role offers unique opportunities for career growth and development within Amazon's Global Shared Services team or other departments.
📝 Sample Projects
- Improving the onboarding process for new regional marketing partners
- Streamlining the campaign approval process to reduce turnaround time
- Developing a self-service portal for regional marketing partners to access resources and tools
ASSUMPTION: These sample projects illustrate the types of initiatives the Partner Experience Manager may lead to improve partner experience and drive process enhancements.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Global Shared Services team?
- How does this role collaborate with other departments, such as Regional Marketing and Product Management?
- What are the most significant challenges facing the Global Shared Services team, and how can this role help address them?
- How does Amazon support the professional development and growth of its employees?
- What are the key priorities for the Global Shared Services team in the next 6-12 months, and how can this role contribute to their success?
ASSUMPTION: These questions can help candidates better understand the role, team dynamics, and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving, communication, and collaboration skills
- Research Amazon's leadership principles and be prepared to discuss how you embody them in your work
- Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
