Partner Growth & Agility Associate, Lodging Account Management - Tagalog Language (Kuala Lumpur)

📌 Core Information

🔹 Job Title: Partner Growth & Agility Associate, Lodging Account Management - Tagalog Language (Kuala Lumpur)

🔹 Company: Expedia Group

🔹 Location: Petaling Jaya, Selangor, Malaysia

🔹 Job Type: Full-Time

🔹 Category: Travel & Hospitality

🔹 Date Posted: May 8, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing lodging partners to ensure competitive and attractive product on Expedia Group platforms
• Supporting partners to increase customer attraction and revenue on Expedia Group platforms
• Developing and implementing partner success strategies aligned with Expedia's objectives
• Monitoring partner performance metrics and providing actionable insights

ASSUMPTION: This role requires strong communication, relationship-building, and problem-solving skills, as well as the ability to work independently and manage multiple targets.

📋 Key Responsibilities

✅ Make phone-based contact with lodging partners to help them leverage Expedia Group's toolkit to increase customer attraction

✅ Support new partners to ramp up and sustain their hotel revenue and market share on Expedia Group platforms

✅ Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia

✅ Develop and implement partner success strategies aligned with Expedia's overall objectives

✅ Monitor partner performance metrics, identifying areas for improvement and providing actionable insights

✅ Proactively address partner concerns and issues, ensuring timely and effective resolution

✅ Keep partners informed about new product features, programs, and initiatives

✅ Represent the needs and interests of partners within Expedia, ensuring their voices are heard

✅ Contribute to the development and implementation of partner satisfaction surveys

✅ Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms

✅ Stay up-to-date on industry trends and developments to enhance partner success strategies

ASSUMPTION: This role requires a high level of communication, both written and verbal, as well as strong listening, investigating, and influencing skills.

🎯 Required Qualifications

Education: Bachelor's Degree in a related field or equivalent professional experience

Experience: 1-3 years of experience in hotel sales, revenue management, account management, inside sales, or business development

Required Skills:

• Native proficiency in Tagalog language and English
• Strong communication and relationship-building skills
• Ability to work independently and manage multiple targets
• Appetite for innovative technology and fast-changing business environments
• Strong data-driven analysis skills

Preferred Skills:

• Additional language proficiency
• Experience working with hotel sales or revenue management tools

ASSUMPTION: Proficiency in additional languages may be beneficial for this role, as it could enable the candidate to better communicate with a broader range of partners.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a mid-level role in the travel and hospitality industry in Kuala Lumpur, the estimated salary range for this position is RM 60,000 - RM 90,000 per year (approximately USD 13,000 - USD 20,000).

Benefits:

• Travel perks
• Generous time-off
• Parental leave
• Flexible work model
• Career development resources

Working Hours: Full-time, 40 hours per week, with flexible work arrangements available

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Expedia Group operates in the online travel and technology industry, powering global travel for everyone, everywhere.

Company Size: Expedia Group is a large company with over 10,000 employees, providing a diverse and vibrant work environment.

Founded: Expedia Group was founded in 1996 and has since grown to become a leading global travel platform.

Company Description:

• Expedia Group brands power global travel for everyone, everywhere
• The company designs cutting-edge tech to make travel smoother and more memorable
• Expedia Group creates groundbreaking solutions for its partners

Company Specialties:

• Technology
• Travel
• Ecommerce
• Sales
• Hotels
• Big Data
• Mobile
• Business Development
• SEO
• SEM
• Hospitality
• Airfare

Company Website: careers.expediagroup.com/jobs

ASSUMPTION: Expedia Group's large size and global presence provide opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is a mid-level position within the Account Management & Performance team at Expedia Group.

Reporting Structure: The Partner Growth & Agility Associate reports directly to the Manager, Centralized Hub for Account Management & Performance.

Work Arrangement: This role is based on-site in Petaling Jaya, Malaysia, with flexible work arrangements available.

Growth Opportunities:

• Potential career progression within the Account Management & Performance team
• Opportunities to work on cross-functional projects and gain exposure to different aspects of the business
• Access to career development resources and training programs

ASSUMPTION: This role offers opportunities for career growth and development within Expedia Group's expansive global network.

🌍 Location & Work Environment

Office Type: Expedia Group's Petaling Jaya office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 1111 Expedia Group Way W., Seattle, WA 98119, US; DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN; 1 Martin Pl, Sydney, New South Wales 2000, AU; 65 Rue de la Victoire, Paris, IdF 75009, FR; 63 Rue de Bresoles, Montreal, QC H2Y 1V7, CA; 701 Brickell Ave, Miami, FL 33131, US; 38 Beach Rd, Singapore, Singapore 189767, SG; 407 St John Street, London, England EC1V 4RW, GB; 480 Queen St, Brisbane City, Queensland 4000, AU

Geographic Context:

• Petaling Jaya is a bustling city located in the state of Selangor, Malaysia
• The city offers a mix of urban and suburban living, with plenty of shopping, dining, and entertainment options
• Petaling Jaya is well-connected by public transportation, making it easy to commute to and from work

Work Schedule: The standard work schedule for this role is Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break.

ASSUMPTION: Petaling Jaya's urban environment and well-connected public transportation system make it an attractive location for professionals.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Cultural fit
• Industry knowledge

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your proficiency in Tagalog and English through your application materials
• Prepare examples of your experience managing partner relationships and driving growth

ATS Keywords: Lodging account management, partner growth, agility, hotel sales, revenue management, business development, communication, problem-solving, relationship-building

ASSUMPTION: Applicants should tailor their application materials to highlight their relevant experience and skills, and be prepared to demonstrate their proficiency in Tagalog and English during the interview process.

🛠️ Tools & Technologies

• Expedia Group's proprietary account management and performance tools
• Microsoft Office Suite
• CRM software (e.g., Salesforce)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Familiarity with Expedia Group's proprietary tools and Microsoft Office Suite is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• We are one global team
• We are curious & hungry learners
• We are customer obsessed
• We think big & deliver
• We do the right thing

Work Style:

• Collaborative and inclusive
• Fast-paced and dynamic
• Data-driven and analytical
• Results-oriented and accountable

Self-Assessment Questions:

• Do you thrive in a fast-paced, collaborative environment?
• Are you comfortable working with data and using it to drive decision-making?
• Do you have strong communication skills and the ability to build relationships with partners?

ASSUMPTION: Candidates who are curious, hungry learners, customer-obsessed, and results-oriented will likely be a good fit for Expedia Group's culture.

⚠️ Potential Challenges

• Managing a large portfolio of lodging partners may be challenging
• Working in a fast-paced, dynamic environment may require adaptability and resilience
• Dealing with partner concerns and issues may require strong problem-solving skills
• Working in a multicultural environment may require cultural sensitivity and awareness

ASSUMPTION: Applicants should be prepared to manage a large portfolio of partners, work in a fast-paced environment, and demonstrate strong problem-solving skills and cultural sensitivity.

📈 Similar Roles Comparison

• This role is unique in its focus on partner growth and agility within the lodging account management team
• Compared to other account management roles, this position requires a higher level of communication and relationship-building skills
• Career progression in this role may lead to opportunities in other areas of account management or partner success

ASSUMPTION: This role offers unique opportunities for growth and development within Expedia Group's partner success organization.

📝 Sample Projects

• Developing and implementing a partner success strategy for a portfolio of lodging partners
• Analyzing partner performance metrics and providing actionable insights to drive growth
• Managing a partner satisfaction survey and using the results to improve partner relationships

ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the broader organizational structure of the Account Management & Performance team?
• What opportunities are there for career growth and development within Expedia Group?
• How does Expedia Group support work-life balance for its employees?
• What are the biggest challenges facing the lodging industry, and how can this role help address them?

ASSUMPTION: Asking these questions will help applicants better understand the role, the team, and the company, and demonstrate their interest in and preparation for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Expedia Group careers website
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your experience managing partner relationships and driving growth
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.